Tip Top Trough is a family owned and operated business proudly serving the City of Toronto and GTA since 1996. Tip Top Trough (TTT) offers a wide variety of fully insured and warrantied aluminum and roofing solutions for homeowners and businesses across the city. TTT is one of the only companies that offer services in eavestrough cleaning, read more...
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We have had an issue with eavesdrop where in the water was leaking and falling on our stairs and icing up quickly in winter creating hazardous issue. We waited till summer and engaged this firm.
They came by on June 8th cleaned and when I asked about the leak, they mentioned that its not an issue anymore as it has been cleaned. Come again Nov 10th it snowed and the leak continues to exist. We called them to help out, and they mention that they "did what they said they will do". Will yes that is true the leak issue was not solved. Use them if you know what is required, but dont if you need somebody with good advice. They do not take any accountability. All I need is help to fix it and I am willing to pay the fair share. The reprsentative on the phone was not at all helpful. you can call me back.
Thank you for the detailed response, thank you for acknowledging that we had called about the leak you "advised" to go with a cleaning. however given this is a public forum need to clarify a few things
#1 When the job was completed, I was present and it was shown to time. Infact I chatted with Brazilian gentlemen as to how Neymar was not meant to be a Goat. The did showed what you mentioned
#2 while they showed it was hard to distinguish between flowing water and water leaking. same happened in July, it hard to distinguish between raining water and Leaking water. This was more evident when it snowed and created "hazardous" situation on the stairs
#3 you mention in this write up of offering a solution and me wanting it right away: you mentioned that this would require caulking/sealant and that this would have to wait till spring. I did not want right away, but by next week when it is still positive temperature
#4 I first called in the morning and the lady mentioned somebody will call me back, it was not until I followed up that you answered the call
All we need is the leak to be fixed as you acknowledged, have a look, provide your quote and take it from there.
We are sorry to hear that you are experiencing an issue with your eavestroughs. I tried to explain to you on the phone that the service we provided five months ago was an eavestrough cleaning service.When your wife called in origianlly she mentioned that there was a leak in the front of the house that she wanted fixed. When we asked when was the last time she cleaned the eaves, she said - not in at least 4 years. We suggested that the leak might be a result of a clog and that we should start with a cleaning service as we provide a very detailed and thorough cleaning, including an inspection of the overall system.
Upon completion of our cleaning service; the team communicated to your wife that the leaking was a result of a clog in the downpipe. In other words water was unable to clearly pass through. They showed her that the eaves were no longer leaking, after having cleared the downpipe. You may also want to note that July was a record month for precipitation in Toronto. If the issue was an actual leak in your eavestroughs, you would have contacted us prior to November 15th.
When you called demanding that we come out and fix the leak right away, we asked if you had cleaned your eaves since the summer. You replied "No"
I tried to communicate that since you have a large tree on your property and the Autumn season has brought wind storms with falling leaves; this issue will continue to persist if the eavestroughs are not cleaned frequently.
I was about to provide the solution of increasing the size of your downpipe because a larger downpipe is more efficient in clearing leaf debris, however you hung up on me.
We are happy to help you with this solution, kindly give us a call if you are interested.
I needed a small repair in the roof and hired tip top trough for the job since they offered the best price. My issue was a small hole which needed repair due to birds entering and building a nest. Tip top troughs came exactly when they said they would and completed the job. I was happy with the services and price.
We have used Tip Top Trough for our eavestrough cleaning recently and we are very happy with the service. They handled our inquiries promptly and in a professional manner, be it online, over the phone or in person. The team did a good job, they were efficient, and cleaned up well at the end. Reasonable pricing and they offered recommendations for further service without pressure. Thank you! We will be using this service again.
Tip Top Trough has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Yes|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1996|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Vinyl and Aluminum siding has come a long way from the 70's and has become a very popular facade for homeowners in a climate such as Toronto. Tip Top Trough has been supplying siding and insulation in the GTA for more than 20 years and our installers are top notch and take great pride in their work.
Tip Top Trough offers the widest selection of services available. every kind of service, repair or replacement is completed in a professional manner and is accompanied with 2-3 year warranties. Dripping, overflowing, leaking, hanging eavestrough or downpipe? Call Tip Top Trough!
Call Tip Top Trough and we will have an inspection and estimate done by one of our premier associate roofers. Roofs protect all we have and love and Tip Top Trough has built strong relationships with a talented group of roofers to deliver quality materials with tested workmanship & great quality.
Tip Top Trough is a family owned and operated business proudly serving the City of Toronto and GTA since 1996.
Tip Top Trough (TTT) offers a wide variety of fully insured and warrantied aluminum and roofing solutions for homeowners and businesses across the city.
TTT is one of the only companies that offer services in eavestrough cleaning, repair and installation all in one place. We specialize in solutions for eavestrough and roofing problems as each neighbourhood requires their own unique solutions.
We offer Eavestrough and Downpipe Cleaning, Repair and Installation services, Soffit and Fascia Installation, Downpipe Replacement, Downpipe Disconnection, Rain Barrel Installation, Leaf screen installation, Heating cable installation, Splash Guard Installation, Drip edge Installation.
|Main contact(s)||Myriam Goldman|
|Listed with TrustedPros since:||2015|
|Warranty||Depending on the type of service we provide 1 - 20 year services. Usually 1-3 years on workmanship and 20 years on material. All of our warranties are outlined clearly in the estimates. We ask that the clients refer to their individual estimate for warranty terms.|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Contact Tip Top Trough to request licensing info.|
|Insurance information||Contact Tip Top Trough to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.