Titans Roofworks Inc

July 20 2017

To whom it may concern,

My experience of Titans roofworks is that only leaks when it rains from multiple locations.....

Very dissatisfied with the quality of work done by Titans Roofworks and with the attempts at fixing the multiple leaks that have resulted from the roof shingle replacement AND flashing adjustments which were not done according to agreed upon estimate.

We now have a roof section with electrical wiring for lighting that leaks right above the front door which will be quite dangerously icy in winter, there were no problems before Titans Roofworks was hired to replace the roof as everything was watertight.

First attempt by Titans to fix the leaks consisted of ineffective re-caulking...

Second attempt by Titans to fix the leaks, I was informed by Titans worker that 'At least two or three places the caulking was not done effectively'...

Third attempt by Titans to fix the leaks, I was on the roof when the shingles above the bay window that I was told "had been trimmed down for aesthetic reasons" were discovered to be clearly letting water into the structure of my home! After adjusting these shingles the leaks moved position...

Following this Titans started to suggest that maybe the problem had nothing to do with any work they had done and maybe it was my responsibility....

Fourth attempt by Titans to fix the leaks, appointment was made but nobody called or showed up at the scheduled time...

I called and suggested that the 2 small gaps that had been exposed by the flashing profile reduction might be contributing to the multiple leaks.

Most recently an email from the owner suggesting I go up and seal the 2 small gaps between the bricks that were exposed because I accepted his recommendation of reducing the profile of the flashing due to "aesthetics" and they would "take it from there".... The stepdown sawtooth design that was agreed upon in the estimate was not followed at all.

Went up on the roof myself and sealed the 2 small gaps between the bricks that had been exposed by Titans when I accepted the recommendation of the owner to reduce the profile of flashing, re-caulked a few additional poorly done areas, 1.5 years later the leaks now appear to be mostly all sealed. There were at least 2 leaking areas after Titans "finished replacing our roof".

Needless to say at this point I certainly would not recommend Titans if a weather proof roof is what you are looking for. Stress and headaches with lots of placating ineffective attempts at fixes has been my experience ending with having to go up on the roof myself and finish the job. The owner asked how the 'relationship' could be repaired and at my suggestion after over a year of leaking and having to go up on the roof myself, that maybe a partial refund at this point would be appropriate he seemed to get extremely offended and suggested that this was my objective from the start and that Titans was in no way responsible for the leaking roof.

Honestly I wish I could go back in time and pick another roofing company.

Sincerely,

Ian