We deeply regret our decision to hire Tom Fair.
My parents met with Tom and were impressed by his polished look and his smart talk. The work was completed many months ago. Despite being very disappointed with the work and experience, my parents were exhausted, discouraged and unwilling to share their observations with Tom, choosing instead to leave one washroom unfinished and to concede that no funds would be returned. I recently shared this list with Tom:
- washroom door hung crooked, not closing properly and floor gap is uneven
- door trims are too long, crooked, too short, separating from wall and mitre joints not attaching
- new paint not covering many spots on the walls, only one thin coat of paint applied
- debris and crumbs from renovation painted into walls, surfaces not sanded or prepared for painting
- wall patching done poorly and visible through paint
- paint splattered onto receptacles and new cupboards
- top shower tiles are crooked
- tile installers unwilling to install/drill a curtain rod
- bathtub installed incorrectly, significant squeaking, not level
- most caulking separating from walls (trim, countertop, molding, baseboard)
- crown molding separating from wall and sagging significantly
We paid Tom Fair $30,000 to renovate two bathrooms. The finishes we chose were standard, conservative and not costly (except quiet-closing cabinet doors). The renovations were largely cosmetic in nature. When I met with Tom he directly called into question our knowledge and understanding of contracting and renovating, instead of addressing the deficiencies cited. We found it troubling that he sub-contracted most of the work and later said he was not responsible for their work.
We felt uneasy about his young son completing some of the work, including the crooked door, molding and incorrectly measuring and installing a towel bar. His brother-in-law was responsible for the painting and Tom seemed very quick to defend the quality of his work, despite seeing the deficiencies. One of his friends came from a carpeting store during his lunch hour and installed two metal strips on the floor under the doors. For that quick visit we were charged $100 dollars. We insisted we wanted a curtain rod installed for the shower, just as we had prior to the renovation, but the tile contractors were essentially unwilling to drill into their own work. We were told that installing one shower rod would cost $100 dollars. Instead, we purchased our own for $11 and installed it ourselves without any issues.
When I met with Tom he said he would respond shortly. One week passed and we had not heard back, so I called him. He seemed agitated and said he was very busy. He told me that running a company is expensive and he has many bills. I requested to know when I should expect a response to our list. He assured us that he would call in one week.
It has now been over two weeks and he has not responded in the time that he promised. We feel utterly used and deceived.