Tom Fair Construction specializes in Residential and Commercial Renovations in Southwestern Ontario. Our company offers a complete range of renovation solutions that will fit your needs. We understand the importance of strong customer service and quality assurance from start to finish of your project. An unparalleled depth of experience helps us prepare pr read more...
To date, I have hired Tom Fair Construction for two renovation projects at my home. Having been very pleased with their craftsmanship, I have hired them yet again this spring to build a deck.
The first project was a complete gut job of a living room, bedroom, hallway, and partial kitchen. Tom was clear on the budget, materials, and schedule of labour, and the work was done professionally, in a timely fashion, without damages, and with extreme attention to detail. Most notable was the extra care given to the specific needs of the 1920s house: jacking up and reinforcing sagging floors, and finishing ceilings, walls, and transitions, with precision. Unique custom work included a modern railing made of handcrafted steel posts and cable, a beautiful countertop, and distinctive built-in book shelves.
The second project entailed replacing a non-vented range hood with a vented one. This job was done quickly and efficiently. The job site was left spotless.
I look forward to working with Tom again. His wealth of experience and employment of a highly skilled team have delivered exceptional quality on a variety of renovations.
We recently contracted Tom Fair Construction to renovate our ensuite bathroom. I had specific needs for shower access to accommodate disability. We had to completely gut the washroom and rebuild it as we needed a curbless shower which offered unique challenges. Everything he said he was going to do he did. We decided to do the job based on time and material. He gave us an estimate and stuck to it. He worked within that estimate and the actual cost was a little less. In the end he did a first class job. I would definitely recommend him to do renovations not only in the bathroom but in other areas of a home.
We deeply regret our decision to hire Tom Fair.
My parents met with Tom and were impressed by his polished look and his smart talk. The work was completed many months ago. Despite being very disappointed with the work and experience, my parents were exhausted, discouraged and unwilling to share their observations with Tom, choosing instead to leave one washroom unfinished and to concede that no funds would be returned. I recently shared this list with Tom:
- washroom door hung crooked, not closing properly and floor gap is uneven
- door trims are too long, crooked, too short, separating from wall and mitre joints not attaching
- new paint not covering many spots on the walls, only one thin coat of paint applied
- debris and crumbs from renovation painted into walls, surfaces not sanded or prepared for painting
- wall patching done poorly and visible through paint
- paint splattered onto receptacles and new cupboards
- top shower tiles are crooked
- tile installers unwilling to install/drill a curtain rod
- bathtub installed incorrectly, significant squeaking, not level
- most caulking separating from walls (trim, countertop, molding, baseboard)
- crown molding separating from wall and sagging significantly
We paid Tom Fair $30,000 to renovate two bathrooms. The finishes we chose were standard, conservative and not costly (except quiet-closing cabinet doors). The renovations were largely cosmetic in nature. When I met with Tom he directly called into question our knowledge and understanding of contracting and renovating, instead of addressing the deficiencies cited. We found it troubling that he sub-contracted most of the work and later said he was not responsible for their work.
We felt uneasy about his young son completing some of the work, including the crooked door, molding and incorrectly measuring and installing a towel bar. His brother-in-law was responsible for the painting and Tom seemed very quick to defend the quality of his work, despite seeing the deficiencies. One of his friends came from a carpeting store during his lunch hour and installed two metal strips on the floor under the doors. For that quick visit we were charged $100 dollars. We insisted we wanted a curtain rod installed for the shower, just as we had prior to the renovation, but the tile contractors were essentially unwilling to drill into their own work. We were told that installing one shower rod would cost $100 dollars. Instead, we purchased our own for $11 and installed it ourselves without any issues.
When I met with Tom he said he would respond shortly. One week passed and we had not heard back, so I called him. He seemed agitated and said he was very busy. He told me that running a company is expensive and he has many bills. I requested to know when I should expect a response to our list. He assured us that he would call in one week.
It has now been over two weeks and he has not responded in the time that he promised. We feel utterly used and deceived.
Mr. Tom Fair came across as a very competent and fair professional at the time of signing the contract. However, he proved to be completely a different person by the end of the project. First of all, he arranged the contract in a way to allow him to go above the budget. When we asked him to clarify his confusing "clause", he reassured us that these were just standard wordings of contracts and that he will make sure to stay within the budget. Throughout the project, he kept reassuring us that he will stay within the budget, but when the project was completed, he produced us a new bill requesting us to pay an extra sum totaling %35 on top of the maximum amount allotted in the contract. During the project, he did not give us any indication, much less an estimate, of if and how much he is going to go over-budget. Also, he did a poor job at painting and in attention to details. When we refused to pay him the extra charge, he called us liars and opportunists. Later on, he started threatening to take legal action against us. I am writing this review to inform the good people of Guelph of Mr. Tom Fair's misleading and deceitful business practices. As "Stephen from Guelph" mentioned above, "Tom Fair, Not Fair".
Tom Fair Construction has a TrustScore™ of 3.3. The average TrustScore™ for other businesses providing similar services in Guelph and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1980|
|Member of TrustedPros Since||2009|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Accessibility, Alarm Systems, Appliance Repairs, Architectural Design, Awnings, Basement Lowering, Bathtub Refinishing, Cabinetry and Millwork, Carpentry, Carpet Cleaning, Carpeting, Caulking, Ceiling, Chimney Cleaning, Closet and Storage, Commercial Renovations, Computers Service, Concrete Work, Countertops, Data Wiring, Decks, Demolition Work, Design Build, Drywalling, Duct Cleaning, Electrical, Energy Inspections, Excavation Services, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundation Repairs, Foundations, Framing, Furniture Repairs, Garage Construction, Garage Doors, General Contracting, Gutters, Handyman Services, Heating & Air Conditioning, Home Additions, Home Construction, Home Restoration, Home Staging, Home Theaters, Hot Tubs, House Cleaning, Insulation, Interior Design, Irrigation Systems, Land Clearing, Land Surveying, Landscaping, Lawn Care, Locksmithing, Masonry, Mold Removal, Moving Services, Non Slip Treatments, Painting, Paving, Pest Control, Plastering, Plumbing, Power Washing, Property Maintenance, Roofing, Satellite Dish, Sewer Services, Sheds & Gazebos, Siding, Skylights, Snow Removal, Solar Energy, Stonework, Structural Engineering, Stucco, Sunrooms, Swimming Pools, Tiling, Tree Services, Wallpapering, Water Heating, Water Treatment, Waterproofing, Window Cleaning, Window Treatment, Windows and Doors
Tom Fair Construction specializes in Residential and Commercial Renovations in Southwestern Ontario. Our company offers a complete range of renovation solutions that will fit your needs. We understand the importance of strong customer service and quality assurance from start to finish of your project. An unparalleled depth of experience helps us prepare professionally for every project. Our expert capability means that Tom Fair construction is a valuable, flexible resource for the design community.
|Main Contact(s):||Tom Fair , Dean Fair|
|Alternate Phone Numbers:||519-822-1087, 519-803-4458,|
|Listed with TrustedPros since:||2009|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Contact Tom Fair Construction to request licensing info.|
|Insurance Information:||Contact Tom Fair Construction to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.