This company was started as a one man on part time projects 12 years ago and has elevated in the ranks to include multiple skilled trades people and their teams along with a crew of 2-4 members depending on the project. Tackling basements, bathrooms, kitchens and additions including second story, back additions, garages etc. As much as o read more...
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We have used Micheal (Touchwood Custom Solutions) for two floors that we had upgraded in our house, He was prompt and the jobs were done in the amount of time that he stated, We will be calling Micheal/Touchwood for our future renovation projects. I feel comfortable recommending him for any projects that you need.
We hired Touchwood Custom Solutions after looking at another job they had done and what the people who had hired them said about them. We had our kitchen cupboards and counter and back wall and flooring removed and then a new kitchen put in and laminate flooring going from the kitchen through the hall and down our front stairs to the landing. They did an excellent job and even went beyond what they were to do by moving the fridge and a hutch out of our kitchen. We called Michael when we went to look at cupboards, flooring and he came and met us at the stores and was the one who even went and picked up our flooring in his truck to save us the expense of having it delivered. They were here every day for the first 7 days and took all the refuse to the dump and vacuumed and cleaned up before they left, often late into the evening.
We would recommend Touchwood to anyone who has a small job that needs to be done to an extensive job.
To be honest, we would have left home for the time the job took and just given Michael the keys :)
Michael Cragg/Touchwood Custom Solutions worked on an addition/basement apartment for us ($40-50K). He took over the job from another contractor who had completely "messed up" the start of the project. There were many mistakes from the original contractor that Touchwood had to correct and work around that continually added to time & materials required. Michael was very considerate of our situation and absorbed many of the cost overruns as we were out of money. He took on our project with vigor and the majority of the work was completed in good time to a good standard of workmanship.
The end of the project wasn't entirely smooth, but it was understandable. There was a limited amount of work required to finish the job, largely by subtrades, and it took quite a while to get the work completed. We had no more money available to pay Michael, and Touchwood definitely did not make money on our job. Michael was trying to secure other work, and sign snow plowing contracts, and our project did slip in his priorities.
I would feel comfortable recommending Touchwood for small to medium sized jobs.
I would advise anyone considering using the services of Micheal Cragg or Touchwood Solutions, Touchwood Custom Solutions or Touchwood Contracting to please reconsider. The owner is the unprofessional, untrustworthy, a bully and a liar. The quality of work performed was of the lowest quality. Do your research on this man and his company and you will see a pattern unacceptable behaviour.
The homeowner throughout the project was very satisfied and communicated satisfaction often. Upon arrival to demo the main floor the homeowner needed assistance to finish packing and moving boxes to the basement. We moved a couch and dining room hutch to our personal storage unit as they had no room to store it safely through the renovation. As the job progressed there were numerous occassions where she stated that because she had an illness that would eventually lead to disability we should give them a break financially. The price is the price from the original contract and their signature agreed to it. The day prior to completion we approached them regarding the final payment as well as the second last payment that they had not yet made. At this point they initiated complaints about nail holes where pictures previously hung. Long and the short there is an ongoing lawsuit however: Touchwood is the Plaintiff and the client is the defendant
Touchwood Custom Solutions Ltd. has a TrustScore™ of 3.4. The average TrustScore™ for other businesses providing similar services in Milton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 15 |
Approved | 0 | 14 |
Unverified | 0 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 4.1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1997 |
Member of TrustedPros Since | 2010 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Accessibility, Alarm Systems, Architectural Design, Basement Lowering, Basement Renovations, Bathroom Renovations, Carpentry, Carpeting, Ceiling, Commercial Renovations, Countertops, Decks, Demolition Work, Drywalling, Electrical, Excavation Services, Fencing, Fireplaces, Floor Heating, Flooring, Foundation Repairs, Foundations, Framing, Garage Construction, Handyman Services, Heating & Air Conditioning, Home Construction, Home Inspection, Home Restoration, Home Theaters, Hot Tubs, Insulation, Interior Design, Kitchen Renovations, Land Clearing, Landscaping, Masonry, Mold Removal, Painting, Plastering, Plumbing, Property Maintenance, Roofing, Shed Construction, Siding, Skylights, Snow Removal, Stonework, Structural Engineering, Swimming Pools, Tiling, Waterproofing, Windows and Doors
Touchwood Custom Solutions Ltd. has received complaints from their suppliers and/or creditors
Complaint: Michael Cragg gives you a deposit, then stiffs you on final payments. He ll squeeze a few more jobs out of you by making up stories on how you ll get paid, it s not his fault etc. Stay clear of this clown
This company was started as a one man on part time projects 12 years ago and has elevated in the ranks to include multiple skilled trades people and their teams along with a crew of 2-4 members depending on the project.
Tackling basements, bathrooms, kitchens and additions including second story, back additions, garages etc. As much as one person can do this company functions because of its associations with skilled labour and skilled trades in all areas of renovations.
We offer snow removal in the winter and yard maintenance in the summer.
Main contact(s) | Michael Cragg |
Listed with TrustedPros since: | 2010 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1997 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.