Urban Hardwood Flooring, speacializes in the installation of hardwood, laminate, engineered and vinyl flooring. We also remove any and all types of flooring. We have a skilled professional team that does quality work. Our team has spent over 10 years specializing in this field. We also do specialty work such as; border in lays, flush fence read more...
18 July 2017
EXCELLENT OUTCOME --- JOB WELL DONE --- full house flooring replacement --- installed ~3500 sq ft of ¾” x 5” wide wire brushed Canadian ash on above grade 2 floors + engineered ½” maple hardwood floating flooring in basement + all new baseboards + all thresholds … done in 2.5 weeks in June 2017…
BRANDON ROULSTON (Owner, Operator) --- also was --- REFERRER for related terrific contractors working at the house at same time: 1) WFSD Inc. (wood floor supplier) inc., 2) PODS Storage (store home contents), 3) PERFECT PACKERS (empty home into pods & return to home at end), 4) STAIRCASE MAKEOVER Inc. (upgrade staircase), 5) MARK LUXTON PAINTING (baseboards, stairs)…
DETAILED PROJECT SPEC & COMPETITIVE BUDGET --- Brandon --- at first meeting did a careful inspection of home flooring, and then prepared a detailed project spec-estimate --- which he reviewed with us… nothing was hidden --- no gotchas --- no questions unanswered… Met us a second time --- to review SPEC, Budget, and final Time Line...
SIMPLE LEGAL CONTRACT --- Brandon --- has a simple legal Ontario contract --- customers must read & sign… the spec-estimate is the addendum to the contract. This Legal Ontario CONTRACT --- protects both the Customer & Contractor...
NO AMBIGUITIES --- NO UNCERTAINTIES...
QUALITY INSTALLATION --- Brandon x 905-630-2884 & crew --- were timely, very organized, prepared the work areas, and cleaned up daily. They were --- responsive, paid attention to detail, fixed any deficiencies without conflicts, polite, code compliant, very proficient, and most of all --- delivered results @ a fair market price for hardwood installations.
PROTECTING CUSTOMER FLOORING INVESTMENT --- Brandon --- insists on protecting the customers flooring investment --- and is upfront --- about the mess that will be created during the renovations & thereto particularly insistent that the hardwood flooring be properly prepared, conditioned, machined, installed, thereto --- brandon needs a dedicated dry covered work space e.G. A garage.
PROTECTING CUSTOMER HEALTH & SAFETY --- Brandon --- insists on protection of customer health & safety during flooring work & mess… thereto --- clean air furnace & ducting filter replacement requirements, covering new floor, safety passage in demo areas, safety passage in work areas, storage of flooring especially during bad weather, avoiding wet boots flooring in the first place, having air flow & air conditioning on during the work etc.
Brandon 905-630-2884 & URBAN HARDWOOD FLOORING --- Delivered An EXCELLENT RESULT for Our Home...
Sam, P. Eng.,
We just had new hardwood floors installed on our main level. The floors look amazing! We ran into issues and Urban Hardwood solved all our problems, and put our mines to rest.
Brandon and his crew were fast, professional and did a great job. We highly recommend their services and advice.
I feel I must warn anyone considering using Brandon from Urban Flooring to install hardwood. I was so dissatisfied as a home owner I asked him to leave the project after only a half of a room was installed. This was due to complete disrespect of my requests as a home owner. Further he went on to insult my home, which I take personally as it is something I take pride in. His demeanor was unreasonable and unpredictable resulting in me telling him to leave. I do not trust him professionally and would never recommend his services to anyone.
Note 1 - garage was not empty and in fact, full of renovation materials and included a mattress that I intend to use
Note 2 - the Weather Network forecast: 10% chance of thundershowers until 5pm
Note 3 - an alternative location was provided with outlet and the person installing (not Brandon) had no issues with relocating as per my repeated requests
I typically would never reply to someone's personal experience and/or review on my page but this job was nothing I had ever experienced. I arrived on time as I always do and tried to set up my tools. I was told I could not use the empty garage or anywhere that had any sort of shelter as it was supposed to thunderstorm. I wasn't understanding where I was supposed to plug in my tools.. I could not leave them in the rain so I didn't know how to proceed with the day. I never and would never insult anyones home. This is an unfair unjustified review as the customer and contractor gave me no reasonable area to work. I was never rude nor unprofessional and I have been in business for over 7 years and have many many happy customers.
I'm sorry we couldn't do business and I wish this wasn't the case. Whether there were challenges or not I would never sacrifice my work based on a difference of opinion.
I wish you the best with your renovations.
Brandon and his guys were a pleasure to deal with. Had three bedrooms done in oak flooring. They were professional and worked tirelessly to get the job done right. Pretty damn close to perfect!! They arrived on time, early even. The house was cleaner when they left than when they came and they hauled all the boxes and debris away. No complaints whatsoever.
Pricing is very reasonable especially given the level of service and workmanship.
Don't hesitate to use Urban Hardwood Flooring. You won't be sorry. If we had any more floors done we would definitely go with this company again.
Urban Hardwood Flooring has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in Burlington and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by Urban Hardwood Flooring may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2010|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Urban Hardwood Flooring, speacializes in the installation of hardwood, laminate, engineered and vinyl flooring. We also remove any and all types of flooring. We have a skilled professional team that does quality work. Our team has spent over 10 years specializing in this field. We also do specialty work such as; border in lays, flush fence, ceramic centre pieces, etc. We pride ourself on quality, and cleanliness.
|Main contact(s):||Brandon Roulston|
|Listed with TrustedPros since:||2011|
|Accepts credit cards:||No|
|24 Hour emergency service:||No|
|Legal structure:||Sole Proprietor|
|Licensing information:||Services listed by Urban Hardwood Flooring may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information:||Contact Urban Hardwood Flooring to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.