A Better Plan is a design/build company offering you full service for your renovation project. They plan your renovation, looking after all the details from drawings, budget planning and scheduling to helping you select materials, colors and textures. Robert then takes a "hands-on" approach and is on site daily along with his crew of read more...
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This is a review of our own experience with this company. Keep in mind that this doesn't mean your own experience will be the same.
However, having said that, we were NOT AT ALL happy with this company's services. Particularly their project management and communication skills were terrible!
We first hired this company in the month of July 2016 to develop our basement. From the start, we were CRYSTAL CLEAR that the most important thing was that job be completed in early October because we had a family member moving in.
We were ensured that this would not be a problem as they only needed 6-8 weeks to do the whole job.
They were really expensive! But based on their time estimate, good reviews on this site, and the fact that there were still 11 weeks left from when they were due to start, to our dead line, we agreed to hire them.
We had blank canvas/empty basement with no demolition needed. They had just one framer, but the job started well enough and seemed to be going alright - A bit slow, but progress was being made.
However, once the drywall stage started, it was all downhill from there. The drywalling took FOREVER! Naturally, as time started to slip, we reminded them about our deadline and we were told that there was plenty of time left. In September, we asked again, but, again we were told that they would be done in just "2 or 3 weeks" and they were making really "good progress".
Yet, the drywallers did NOT work everyday - Not even close! When they did show up, they did not use tarps and we had dust ALL over the house. They also walked in with their boots and tracked mud/dirt all over our front entrance and down the stairs. We were the ones who had to put down our own tarps and sheets on the floors. It was so bad, that we complained and, although we did get a cleaning credit for the mess, nothing was done about it and it continued on and on.
With Oct just around the corner, the job was still far from complete. When we again expressed concern about our deadline, we were told they would work weekends if needed. Well, NOT ONE single weekend or OT hour was worked!
Of course October came and went and, naturally, we were not happy!
Fast forward to December... Yes, DECEMBER! The job is still not done! One day they showed up around 2pm but... to work? Nope! Instead they load up their tools and tell us they are over budget and can not hire anyone else to finish. The owner then said he would have to do it himself but could only come about once every two weeks! Of course this was unacceptable! So, we asked him why not everyday and were told because he had "other things to do"! Also, when we asked why the job was not done on time as per the agreement, and as we clearly stated, we were told that "sometimes jobs just go South!".
I wonder if they would have accepted if I told them that "Sometimes payments just go South"?
But, no... Unfortunately we paid ALL our bills ON TIME and in FULL! Including ANY extras that we asked for (and were promptly charged for).
At the end of the day, all we got were excuses and we were left with a missing office room French door. Of the other 5 doors installed, two don't close properly and one does not close at all. Not one of the 3 closet doors wee installed. The electrical panel cabinet was never built, the pony wall cap is missing, the plumbing and sink in the laundry room was not installed. The office is missing a window. Shelves are missing in the TV area. I had to install my own kitchen cabinets, 2 counter tops, sink, faucet, plumbing and closet door. I still have more to do and money to spend (although we already paid them for all of it).
For these reasons and MORE, we wish that we had spend out hard earned money else where and do NOT recommend this company.
Very professional, the quality of work was unbeatable. From design to finished kitchen, everything moved very quickly. The staff kept the work area very clean at all times and answered every question I had. Would recommend bob and his company to anyone looking to do a renovation.
Our kitchen reno was a complete gut-and-rebuild job in an old house that needed everything. Of course, that means encountering the unexpected--so it took longer than I hoped, but the delays were reasonable given the kinds of issues that were encountered. I appreciated that the people working on our house were always polite and accommodating. The few things that we pointed out were changed immediately. Everything that we flagged was fixed to our satisfaction. it was expensive--but considering that we had radiators moved, windows in and out, walls, insulation, gas, plumbing, and everything else, and that we have pretty expensive tastes, it's hard to find fault with the pricing.
Our experience with A Better Plan Renovations was extremely positive. From the initial assessment through to the finished product, Robert and Janice were very professional and up front with all aspects of the job. The job was well planned out which is key to the success of the project. All subcontractors used for the job were efficient and trustworthy. Robert and Janice worked with us throughout the project to make sure we were happy and this led to a finished product that we are extremely happy with. We have already recommended A Better Plan to our friends.
A Better Plan Renovations has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Winnipeg and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1984|
|Member of TrustedPros Since||2008|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Design and layout has a direct impact on how effective your new kitchen will be once it's finished. Planning is an important step that should never be rushed. There is no room for mistakes. You cannot afford to do it twice! We work with you to create the kitchen you want and need within your budget.
Design and layout has a direct impact on how effective your new basement will be once it's finished. Planning is an important step that should never be rushed. There is no room for mistakes. You cannot afford to do it twice! We work with you to create the basement you want within your budget.
We work with you to create the bathroom you want within your budget. We provide expert advice on materials and finishing for a stylish but "not soon to be outdated" bathroom. Although small, it is the second most expensive room in the house and you cannot afford to do it twice!
A Better Plan is a design/build company offering you full service for your renovation project. They plan your renovation, looking after all the details from drawings, budget planning and scheduling to helping you select materials, colors and textures. Robert then takes a "hands-on" approach and is on site daily along with his crew of professionals. He provides years of experience, advice and solutions and makes sure your job is done right.
Their many positive reviews tell their story!
WINNER of Best of Trusted Pros 2013 for kitchen renovations!
WINNER of Best of Trusted Pros 2014 for basement renovations!
|Main contact(s)||Robert Wood|
|Alternate Phone Numbers||204-998-5956,|
|Affiliations or other locations:||Robert Wood / Winnipeg|
|Listed with TrustedPros since:||2008|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||No|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
A Better Plan Renovations has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum