Atlantic Van Lines is a trusted long distance mover, a moving company for Canadians relocating in Canada anywhere anytime. Whether it's the stress of a corporate relocation, moving across Canada or a student moving back home, we understand what you're going through and are here to help. Our experience, our work ethic and our gr read more...
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I am very disappointed with this company. I been in constant touch with them until pick up date to ensure disassembly was covered in the price, the flight of stairs inside the house is fine, the movers will put the stuff in the rooms accordingly during delivery, etc. When the movers arrived for pick up, they made such a big deal about having to pick up some of the stuff in the basement and 2nd floor and said the company is supposed to charge for that? And how they are doing a favor. Then they said the disassembly is not covered, and how i would have to pay a lot to the company and better to make a deal with them behind their back. I had no other choice given how stressed I was at that moment, so I did that. They said whatever I paid in cash would cover all the packing service they do for us and the disassembly service. Then they tell us a random weight and asked us to sign off, I know they didn't even weight the items. It was 2 or 3 times the actual quote we received and we were almost pretty accurate with the inventory list we gave. Again I had no choice but sign off, because I had a long road trip ahead right after that move out process and I had no time to argue or deal with them. Then just before delivery date, i emailed them to make sure everything is confirmed and going as per plan, and they reassured me. Then they send me an updated price just before the delivery date for 6 bags for packing, but I dont even understand where that's coming from? and i never signed off on that the day of the pick up. Then on the delivery date, we realized 80% of the stuff is missing. They basically missed a huge compartment. I had no bed to sleep on. My kids had to sleep on the floor. It was traumatizing and pathetic. I call them asking for a resolution, they dont have any, other than the next scheduled delivery date will be 2 days after and so thats when they can bring the rest of the stuff. The truck that came was full with 3 other deliveries scheduled, there was no way they could have fit our 80% missing stuff in it. I am wondering if it was a genuine mistake or was intentional to leave the stuff behind? They still dont have a favourable resolution for us. And I dont think they will. They say they blanket wrap everything, but nope. Lot of my stuff were not wrapped and were wet and damaged. And I bet they wont do anything for damages either. Please do not do any business with them. Moving is already stressful, they make you go nuts.
I used Atlantic Van Lines to move, a lot of my furniture was destroyed during the move, they stored my furniture for 2 days before delivering, and obviously, they were tossing around my stuff and didn't care to handle it properly! 10 weeks after filing the claim they offered me $30 for the damages including a side lamp, bed frame, Dresser, and turntable, they informed me that I purchased the basic coverage and that basically they owe me nothing, although I wasn't offered any other coverage and even if I only had the basic coverage why is it ok that I paid this company to move my furniture and then having it completely destroyed! I ended up spending almost the same amount of the fee they charged me for the move just to replace all the stuff that was destroyed during the move. PLEASE don't use their service just because they are a cheaper option than other reputable companies because you will end up spending a lot of money repairing the damages done.
DON'T USE THIS COMPANY !!!
They rushed me into giving them a detailed list of my belongings in order for them to give me a quote, than they said I needed to e-transfer them $150.00 so they can enter me in their system, and failed to mention that it was unrefundable, I wish I had of seen all the bad reviews before I gave them my money, but at least it was only $150.00 and not thousands of dollars in over charges like the story's I've read.
DO NOT BOOK! These guys have had the worst transparency, the worst communication with their client and their contractors, the worst customer service I have seen. Moving is stressful, DO NOT make it more stressful by booking these guys. The service cost will MOST LIKELY be above their initial quote, so they ARE NOT the cheapest mover. They took a deposit THEN told me it could take more than a month to get my furniture. They booked the ONLY time I said was NOT AVAILABLE in my building for moving, they miscommunicated the amount of furniture to be moved to their contractor, they DIDN'T schedule pickup of my vehicle which I requested, some manager named ANITA then proceeded to tell me I was wrong and wouldn't let me finish sentences on the phone and used a very rude tone (with her customer, which I had to remind her of). When I asked them to urgently re-book me for the vehicle move as I was about to leave the province permanently, THEY DIDN'T DO ANYTHING. They CONSISTENTLY underserviced in every area of the move. Spare yourself the misery of dealing with them and DO NOT BOOK!
Atlantic Van Lines has a TrustScore™ of 0.6. The average TrustScore™ for other businesses providing similar services in Pickering and the surrounding areas is 1.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Atlantic Van Lines is a trusted long distance mover, a moving company for Canadians relocating in Canada anywhere anytime.
Whether it's the stress of a corporate relocation, moving across Canada or a student moving back home, we understand what you're going through and are here to help.
Our experience, our work ethic and our great people make the difference!
As a premier van line we specialize in long distance moves and we get your belongings to your new home with quality service at an affordable price!
Atlantic Van Lines offers a wide range of storage solutions and packing solutions. We offer storage to our long distance and local residential and corporate clients.
We have a wide variety of packing material packages, and packing services to offer to our clients to simplify the move.
|Main contact(s)||Lucy Wayne , Anita Kleitz|
|Alternate Phone Numbers||855-321-7700,|
|Listed with TrustedPros since:||2013|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Contact Atlantic Van Lines to request licensing info.|
|Insurance information||Contact Atlantic Van Lines to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.