Atlas Granite Inc

Okay........ I do my best to never bash a company as I own one BUT I have been left with no options. I have also decided that starting tomorrow I will make a post and pump some great hard working people that I personally deal with and know at least once a week. I have unfortunately had to deal with Atlas Granite Inc. now for a year. They messed up my counter top right at the start. No big deal it happens and they acknowledged it right away. I even had the owner Ricky out and agree they messed up.....Fast forward a YEAR and the excuses and lies are piling up. I have been VERY VERY patient until today when they didn't show up for the THIRD template. I have had 2 new templates done and been told the new counter is in production.....LMFAO LIES LIES it was never in production. They are playing a game and hoping I will just go away........Well anyone that knows me knows that was a bad idea. They advertise all over Facebook with big sales 80% off.....BS that is only on their screw up pile. It is a BIG pile........ My sales lady Amanda just says she cant do anything yet after reading Google reviews it turns out she is brutal after she gets her money. She also has ZERO issue BASHING every other company in Edmonton. I just want anyone and everyone looking for new counter top to AVOID this place and AVOID the headache and BS I have had to deal with. There are SOOOO many great places to deal with in Edmonton and this should be your LAST choice. I will say though Harry, the brother of Ricky, Was very disappointed with the way things have been handled yet he didn't get anything done either. I am also unable to leave a review on their Facebook page as they blocked me already from doing so.......Guess they knew I would not leave a pleasant one. I'm guessing they do that a LOT.

Worse experience ever had with a sub contractor, What was promised by sales wasn't supported by management, when there was issues with install not fitting actual (all measurements and install performed by Atlas) management started avoiding responsibility of doing it right and started blaming/bullying client.

Would give them a -5 star rating

Not very professional. Atlas contacted us 6 weeks after we ordered and paid for our countertop and said they would be delayed, no stock in North America. Apparently it takes six weeks to figure that out. Three times they want us to call them to find out when they will get material and three times we get different stories and different dates.Eventually we get the countertop and they install. Install the sink, zero clips or brackets. I ask the installer about the brackets and he says "I managed to get a couple brackets on there for you. You can dance in that sink now, it's never coming off." It actually has no brackets and literally fell off the next day. Couldn't believe anything they said about getting the material, couldn't believe the poor quality install.

We purchased 2 vanity granite countertops, we were promised a delivery date and when they date came and went, we could not get a response from Amanda @ Atlas. We kept bugging them and bugging them for a firm date. Finally had to threaten to have our credit card company stop payment before we got any action. We go to pick up our vanity tops ( supply only) and all of a sudden we are not allowed to transport it in our vehicle and have to pay extra for delivery. We get the delivery after it is delayed and still not getting any response from Amanda we had to call the front desk in order to get our delivery on the date requested. Next, we take the plastic off the one counter top and it has scratches in it and has not been sealed. We once again send text messages to Amanda, call her, leave voice messages no response. We again call and speak to the receptionist, she tells us that the remnant that we bought comes as is, does not get polished or sealed. WTF!!!

I would be very careful purchasing anything from this company!

I asked to speak to the Manager and was told I would have to drive In To request to see the Manager and I may possibly get the opportunity but, I would have to have all our text messages to show as proof. I guess the pictures of our countertop doesn’t count!

We purchased granite from this company for a kitchen They were very hard to deal with once they received our money which we paid upfront our mistake

We were never satisfied with their counters whatsoever they sent a couple of idiots out to try and fix them which they did not do anything worthwhile the owner himself came to our house and told us to basically get stuffed here we are 2 1/2 years later and I have just hired another company to come in and fix the chips and do some repairs at the cost of approximately $1500.

Atlas provided us with beautiful counter tops in our newly renovated kitchen. Great job great price and great service. Art Costa

Atlas granite was amazing with the selection of product, the time it took to complete the order, and the final job completion with their installer. Another perfect job done and we are againvery happy with all aspects of dealing with Atlas Granite.

B Ainley

Atlas Granite installed our kitchen countertops 4 years ago. We recently noticed that the sink was becoming unattached from the countertop, allowing water to leak into the cupboard below. I called Atlas Granite and was told to send an email to Amanda. I included a picture of the problem with my email and received a phone call minutes later! She arranged for a service call the very next day. He was on time and fixed the problem within 20 minutes. The call cost a flat $150.00 because the work had been done so long ago. I would happily recommend this company as their follow-up service was wonderful!!

My kitchen counter top is L shaped with a 90 degree mitre custom waterfall. I wanted it done asap and can't say that "sense of time" is Atlas's forte. But the end product spoke for itself. These guys worked tirelessly and worked themselves to the bone to install it exactly as I had imagined. We are very pleased with the end product and service.

We bought all our granite and quartz from atlas in 2014 for our renos. Had a couple issues with Harry and Ricky at the time of purchase but all turned out well,so I thought .A chip was repaired by a fellow they sent over which wasnt a very professional job,which we left. A year latter the chip came out again along with another one. So I tried to get some help again.

I phoned six different times and they would not take my calls.

Needless to say after all the money we spent on counter top and have them not to return one of my calls, I would definately not recommend any one to use Atlas Granite!! I feel once they get your money they do not have the time of day to help you out.

When looking into granite for our new home it was pretty much a dream because I thought it would be too expensive but 'just needed to see'... so I created one email and sent it to every single place in Edmonton and area that sells granite and just waited for quotes to roll in. They started to come a couple days after I sent it out. My first 16,000.00 including install and the quotes when down from there - The lowest quote I received was from atlas granite, (just over 5000.00) so I decided to go to the warehouse and check it out. I was impressed by the selections but didn't feel quite right about the people that were helping me. I decided to go ahead with it (against my bad feeling) and after that, things really turned around. They sent a professional measurement person out within days, and about two weeks later my granite was installed. I have lived with my granite for almost a year and I don't even have one chip on my edges. I get tons of compliments on it and couldn't be more happy with it.

I am glad that I went with atlas granite, but maybe im just one of the lucky ones. I do agree with the other reviews.... this place felt a bit sketchy. Also, communication wasn't the greatest - you kind of have to chase them if you want answers.

All though they were more money than other quotes we received, we went with atlas because they convinced us there work is superior and do not take the 5 or 6 weeks their competition takes. They told us with a couple days notice they could come and measure, once our cabinets were installed. At this point they showed up two weeks later. From this point we were told it would be approximately 10 days to install. Are you kidding!! 5 weeks later they showed up but only after I told them I wanted my money back. I took a vacation day to stay home for the install, they informed us after 3pm they wouldn't make it that day, but the next work day for sure. I once again booked a vacation day and no show. This is not the only dilemma, at one point they had sold my granite to another customer.

had my counter tops ad sinks installed by them,my kitchen sink fell out nothing in it I called them to see if they would repair it and was told they would have to charge me a full install price.They wouldn't lower it I tried to buy a new sink and asked for a lower total price and was never called again

BE AWARE!

We had more than 20 trades people when we build our home and the biggest mistake we made was going with Atlas. Worst customer service ever and never keep up their promise.

And be ready to pay 100% of the money upfront before even they deliver. And also you have to be ready any time /any day to pay the amount. Never called about their arrival (they came one Sunday afternoon and demanded for the full money, that too only back cheque, will not accept personal one) so they took the granite pieces back!

Waiting for about 2 months now to complete their jobs, never pick up the phone. But they were so nice before we buy the granite. You have to be ready to make 100s of phone calls/messages before they reply.

Terrible Communicators. They said that the countertops would be in THREE WEEKS earlier than they ended up coming. Follow up calls were always met with the response that the "manager wasn't in at the moment, but would call us to follow up immediately". We never received any follow up calls. Will definitely never recommend this service to anyone, and will be actively campaigning against this business.

Manage not reliable. Our granite is changing color. He bought better quality ( more expensive) so we wouldn't have this problem. Harry said he would come look at and never came. I do not recommend to buy granite there. Go somewhere else.

Recently I changed the counter top,Atlas Granite did the job they did the amazing job the Kitichen looks just outstanding I picked the water fall edge profile and the work they did is just amazing .I loved the new counter top job was completed on time .the insulators did great job. End of the day I am very happy

The work that was preformed in our home was very poor quality !!!! And after complaining about the matter to the management ,,,they totally denied any wrong doing and on top of that, atlas granite took $1700 worth of property from us and never returned it ..... . BE AWARE!

Manager is nort reliable

The installation crew was excellent! We are very happy with product and service

Our kitchen looks beautiful. Thanks Atlas!

Purchased a piece if granite on may 10th showed measurements to owner (he wrote them down incorrectly and I signed it :(

Granite delivered May 21st too small for my island and had a big chunk missing and several scratches (I'm sure those were polish able but the chunk missing was a good 3 cm by 3 cm and 2-3 cms deep) piece was sent back to the store. Called multiple times left a dozen messages never returned. After that went to the store several times neither Harry or Ricky (owners/managers there) I had to make an appointment under another name to even speak with them!! They refused to let me see my granite and told me to come back the following Tuesday, I did and they told me they sent it to their other warehouse!!!! BBB complaint filed. These are the worst business owners I have ever dealt with, none of them are interested in solving the problem or communicating!! They have my money and my granite!! If you want quality (not a damaged piece of granite) and courteous customer service...save yourself the headache and go somewhere else!!