Burlington Contractor

We had a heavy leak in one of my rental units....I called a plumber and the plumber couldn't identify where the issue was coming from....I called Muro from Burlington Contracting and he was quickly able to come out with his team to identify and remedy the issue....the problem was coming from the toilet seal in the unit above....Muro and his team are highly reliable and accountable for the work they do....I have used them in the past for renovation work and they did an amazing job within the time they said it would take. I would highly recommend their services to anyone looking for a serious, licensed contractor. They will deliver excellent quality work, on time and on budget.

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Mike and his crew saved the day! When starting minor renos turned into a larger job, Mike made himself and members of his team available to work on our tight timelines and get the job done. They put in the hours needed to get us to our completion date. they were prompt, courteous and the end result was great.

thanks Mike!!

Extremely satisfied from start to finish. Muro and DK was very professional, well organized; stayed on budget; finished on time and a job well done ! Happy to refer and recommend this company anytime... thanks guys!

Amazing service. Fast and reliable. I will definitely have them over again for any future projects.

The quality of their work was very good.

Recently, I hired Muro and his crew to renovate the bathroom off my master bedroom. The service presentation, material selection and work schedule arrangements were handled very professionally which also included a very competitive cost estimate. The work proceeded on schedule with little impact to my daily routine. I am very pleased with the end result and would highly recommend Burlington Contracting & Investment Inc.

I knew if I found the right people to do this, it could be done quickly and easily and that was my experience with Burlington Contracting. Not only was their price 33% less than the nearest competitor but it was done in a timely fashion. Although the job seemed somewhat rushed, the finished product was so well done that I was able to skip a step and save myself a day's worth of work completing the task. I was clear in my post that I only needed part of the job complete and could finish the rest on my own. I'm wondering if other bidders couldn't be bothered to read that part of my post hence their higher estimates.

The work was performed exceeding expectations

I bought my house in very bad condition i hired this company and got excellent outstanding service

Great design best out of 3 other contractors good quality materials we are very happy.

Muro and his team did a great job. Worked through some unforeseen issues in a very timely manner. His team was very professional, polite and left the house extremely clean at the end of each work day.

I will consider using them again for any future renovations.

I hired Burlington Contracting to complete a renovation of my rec room after it encountered some water damage. I was extremely pleased with the quality of workmanship and the professionalism displayed. The job was much more involved then originally anticipated. Mark met with me and we discussed the job at length. I would recommend Burlington contracting and would hire them again to complete my home renovations.

For our small basement bathroom renovation (11 ft by 8 ft), we hired Burlington Contracting. The actual name of the business is Burlington Contracting and Investment and Import and Export Inc., and we have since learned this business name was only registered in August, 2012.

The work on our basement bathroom renovation began on November 14, 2013. By December 16, 2013, the project, which was to take two weeks to complete, was still in the drywalling stage. Muro Mark (actual name is Murat Caglin) of Burlington Contracting promised the job would be completed before Christmas.

At this point the bathroom was nowhere near completion, and we had already paid out $12,020. We were compelled to stop the project because we had number of concerns and complaints, including Muro not being able to produce a comprehensive project plan (despite MANY requests for one), numerous instances of not following what had been agreed to as far as layout, and poor written and oral communication with Muro that resulted in time delays and much frustration.

The images below show what Muro completed after four weeks and $12,020 in payment: roughed-in electrical and very roughed-in drywall. NO shower, NO tiling installed, NO vanity installed, NO toilet installed, NO doors, NO laundry sink installed. Not even our washer and dryer was put back in its place. The last time we spoke to Muro in person, on Dec. 16, 2013, about the costs, he yelled at us that he does not keep receipts and would not be able to provide information about the project’s costs.

Here are some excerpts from the BBB complaint we filed against Burlington Contracting. We encourage you to go to the BBB site and get the full accounting of this project (mwco.bbb.org). The complaint’s status is “unresolved.” We are now taking our case to the Ministry of Consumer Services.

1. At the very first visit to quote on the project, we asked Muro if he could complete this project by Christmas and he said “yes.” By the time we stopped the project, he claimed to have no knowledge of any timeline for it.

2. During demolition, Muro and his crew only took down half the drywall in the room. When we insisted that it all be taken down as per the quote, Muro wanted to charge an additional $500 on top of the $1,500 quoted for that part of the project.

3. After repeated requests to Muro to produce a project plan, he asked us – his client – to draft one up. We spent hours itemizing all the work to be done and the materials to be used. Despite that, Muro did NOT appear to follow this plan at all; in fact, many of our requests were disregarded and no explanation was ever provided unless we asked Muro directly. The description of the project that Muro eventually supplied was poorly written, hard to understand, and full of errors.

4. Despite telling us that he would be use a licensed plumber and electrician to complete the plumbing and electrical work, once the project began Muro told us he would be doing all the work himself. We made repeated requests for proof of certification and licensing needed to upgrade the electricity and plumbing. When Muro failed to provide this we insisted on bringing in a licensed contractor for the electrical and plumbing. Muro has made this his central excuse for the delays in the project, but in fact it caused only a two-day delay, and it was because Muro had to find licensed tradespeople to come in to do the job.

5. After having to break up the old concrete floor to rough in the new plumbing, the new concrete was not properly poured. It is now crumbling and uneven around the area where the toilet is to be located.

6. We had requested the installation of a pocket door between the bathroom and laundry room. Muro claims to not have been aware of this fact until Dec 13, 2013, when in fact it had been noted in our emails and verbally with Muro on several occasions and is noted in his original estimate.

This is the second project Burlington Contracting has done for us. The first was to determine why our tub was not draining properly. The problem was two-fold but the gist of it was that the pipes in our older home were too small, the pea trap was nonexistent, thus the pipe was clogged. Muro did a beautiful job replacing the old pipes and all is working great now. On this project, my husband had removed a defective older toilet but we were faced with some pretty sketchy looking plumbing beneath it. Again, Muro came on short notice and made the repair in record time and at a very reasonable price point. Would happily use them again for future repairs or renovations!

I contacted and hired Muro to help with a condo I wanted updated before sale. No work had been done in decades and my budget was not large. Muro and his team did a great job working to update every part of the condo and came in only slightly over budget after some problems were discovered behind the old walls. The time to complete the project went long but at the beginning I had let them know I was not on a timeframe and he could take as long as they want. Some materials were on site and he was able to use what was available and provide beautiful modern materials where needed. In the end the work was of great quality and I couldn't be happier. In all I had complete renos of two bathrooms, two bedrooms, a kitchen and new floors and wall/ceiling painting throughout in three weeks. What's even better, he came back afterwards to fix something that I had forgot to mention to him and even said to give him a call in the future if I had any concerns. Him and his team were professional and friendly. I will definitely call him for my future needs.

We employed Burlington Contractor to renovate 2 full bathrooms. Each of these was demolished and totally renovated by Muro and his team, with the exception of the existing cabinets. The demolition was completed very quickly and the total project was completed in a reasonable amount of time. We sometimes found communication to be challenging but Muro always made a concerted effort to be sure of what we wanted. We are very happy with the quality of the workmanship and appreciate the fact that he remained within the budget. Thank you for a job well done.

I posted a job to fix/replace a piece of siding that was missing at the very top of my townhouse. Awarded the job to Muro and Burlington Contracting on Thursday and it was fixed on Friday. Can't beat the quick service and the communication was also very good. Muro did a great job caulking and ensuring we'll have no leaks down the road. Thanks guys and if I need any further work like this done, I won't hesitate to get in touch with you.

Burlington contractor are not professional  people.

First day of there job i gave them a security deposit.

They did tiles in my bathroom which were all  wrong, that have to be redone.

The next day they come in try to fix the tiles, and the manager replaced  my facet. He contacts me , that he needs the full amount right now anther wise he will stop the work.

I told i will pay once get home and hopefully the job is done by that time.

He stops the work, take out the facet which he installed take out the valves which i had there before.

All the water was shut off in the whole building because he took the valves out.

I had to contact plumber to install those valves, so the superintend  can turn on the water for the building.

I will never recommend Burlington contractor to anyone.

We hired burlington contracting to redo our bathroom. They did a fantastic job. Muro was there everyday checking on his crew and the crew was fabulous. They are all very polite, pleasant and hard working. We love our new bathroom and will definitely hire them again. In fact we will probably have them back to do more work by the fall. They came in on budget and were very helpful with offering advise. Time was only a little longer then estimated but some things cannot be avoided. We would rather have it take a little longer and have it done right. We whole heartedly recommend them to anyone.

The crew were a great group of workers. They showed up on time were polite and worked quickly. Mike was on site most days and always available by telephone or email when we needed to get a hold of him. Any mishaps that occurred (normal for any job) were quickly and efficiently repaired. Some timelines were stretched but the budget was kept in check throughout. Mike was great at contributing ideas for layout and feedback on the choices we made. We are pleased with the outcome of both rooms.

Mike did a great job. The bathroom looks great now :)

Mike was very helpful, friendly and worked within our timelines and budget.

I recently had some work done in my second bathroom as the old shower had water damage behind the tiles. Burlington contracting rebuilt and tiled the shower enclosure. I am very pleased with the final product - the tile work looks beautiful, they installed new faucets (which required some alterations to plumbing), also installed a new vanity and fan, as well as patched some uneven areas in the walls and sanded in preparation for me to start painting. They additionally re-caulked another bathtub in the house to repair poor workmanship from a previous contractor. The work was all completed within the estimated time frame and price quote.

I am very happy with my new shower and with the work that Burlington Contracting provided to me. I was not always certain what days and times they would be coming to the house to do the work listed above - but everything was ultimately completed to my satisfaction. I will most certainly look to hire them again in the future should I need their services.

Mike was a pleasure to work with, he is courteous and gentle. the work was completed in 5 days...and I got a nice looking laundry room. Wish my window was finished differently but it does look better.

The laundry room is small and he was patient with the workspace he had. Overall very happy and would consider him again.

I had these guys build a garage addition for me. A solid build at an amazing price. Also very easy to work with and keeps you informed.

excellent service. communication could have been a bit better as there was some miscommunicationon both parties

Mike's work is excellent, he is timely, and courteous with the customers needs. We had our bathroom completed in a good cost, as well as miminal disruptions to our family living. Mike also, checks to proceed when things don't go as planned. We renovated our flooring, and when Mike found out the subfloor was subpar, he gave us a few options that could save us money and time.

I would recomend Mike's company to friends and family!

I would definitely hire this company again as they were very helpful and able to do the job in a short amount of time.

I am very pleased for the turn out of my homes stucco and stone installations. Flexible Contractor did a very good job on the work with the time frame given. Everything turned out well and will use them again and I recommend them to everyone. Thanks mike!

Mike was very good to work with. Very hard working and seems to care that the job is done right. Our kitchen looks great -- he did a very good job and did it quickly without a lot of delays. We are very happy.