Canadian Pro Interlocking

PLEASE DO YOURSELF AND YOUR FAMILY A HUGE FAVOR, AND STAY AWAY FROM THIS COMPANY

Long story short: I signed the contract on Oct 1, 2018, and as at today (May 22, 2019), the company has not even started to build the patio.

On Oct 1, 2018, I signed the contract with Harris, the sales guy. Paid a deposit of $2400 (Project cost was $12000). He ensured that the job would be completed before year end. He advised that the company had "multiple crews". To offer additional comfort, he said "last year we were still working in January". Nothing to be worried about.

On Oct 25, Joe came to remove the old stones. Now in perspective, I realized that they just made sure to come before 30 days from signing, otherwise you have the right to cancel the contract. Also paid an additional $4800 cash, total of $7,200 up to that point. Please see pictures attached, that is how my property has been since that day.

I contacted the company several times in Nov and Dec, by phone, texting, facebook.... Radio silence.

Then the below freezing temperatures came by the end of November, and with them our hopes to get the job completed by year end completely vanished....

Spring came and I re initiated the contact. Joe apologized, saying that he was sick and came with a story of his medical problems , but that he'd do our patio shortly, ensuring that we were "first on the list".

Suffice to say, he promised to come by mid-April, no show, then end of April, then first week of May, nothing, then even given specific dates like "I will be there Friday". We cancelled events, holidays, social gatherings, just waiting for him. It is important to notice that he did not show up even though the weather conditions on those days were perfect to work (no rain, etc).

I gave him a last chance and said that if he was not completing the work by the week of May 25, I'd deal with a new contractor. He apologized, saying that "he had been hiring and servicing the machines". Then he said that as per the contract --PLEASE PAY ATTENTION TO THIS-- the company had 365 days to complete the job and that he'd force me to pay all the contract in court.

The 365 contract condition is simply false, a fantasy of his own, but helps to illustrate the kind of people you are dealing with.

When I said that I would vigorously fight for all my expenses in small court if the job was not completed by the weekend, he changed the attitude and ensured that he would do.

And here comes the last straw....when he came today, May 22, he asked for more money in advance "to prepay the materials". He said that last year a customer did not pay him and now he is in huge debt with the supplier (careful because the financials of this company are questionable, at best), so now, he decided -changing the conditions of the contract unilaterally- to ask customers to pay in advance for materials, even before delivery. He demanded $4,000 to be sent to a third party (?). So essentially, in his mind, I'd have had to pay $7,200 + $4000= $11,200, that is 93% of the total project WITHOUT HAVING OR EVEN SEEING 1 SINGLE STONE.

When I explained that those new conditions where totally unacceptable of course, and given how badly the project had gone, I did not trust him, he left.

So that is my story. Bottomline, now I need to find a contractor to do the job, and somehow try to recover my money ($7,200, which does not include other big expense items) in small courts.

It does not matter what the company/Joe writes below in response to this review (he is a master of decieve, a true fantasy creator). These are all facts. I have absolutely everything documented via text messages, phone call logs, facebook messages, witnesses. I can validate everything that I am telling here with written proof.

Please feel free to contact me at anicora@hotmail.com and I will glady share more details of this terrible experience, a true nightmare.

Joe was a great guy to work with. His work speaks volumes. He had worked on our front porch, walkway and back interlocking. And i could’t be more happy. Not to mention the cleanliness along the way and left sparkly clean... we look forward to doing more work work with him.... all the very best Joe

While our experience with Canadian Pro Interlocking started off really well, we ended up having a terrible experience with them that made us cancel our contract after the work began and taking a loss on our payments. Joe, the owner made many promises and did not follow through, I liked Joe and had high expectations at first, but then there was a notable disconnect between what we agreed on with the sales guy, Harris, and what the owner/contractor knew. Shame on us for putting too much trust in Canadian Pro Interlocking. We made the big mistake of paying 85% of the total cost upon the arrival of materials. The team did not begin work on the day the materials arrived which was a Saturday morning. The materials blocked my entire driveway for 2 weeks (at which point we hired another contractor to finish the job) restricting us from using our car parked in the garage, and parking our other car on our driveway. I can accept this for 2-3 days, and living in the GTA, overnight street parking isn’t free. He broke our fence door, worked short hours on the few days they actually showed up saying his guys were either too tired, or it was too hot to continue working. It’s the beginning of May! How can it be too hot!? I didn’t feel like he was prioritizing our job and must have been hopping between jobs. Our job was a decent size, nearly 1,000 sq ft of interlocking. What finally pushed us to cancel our contract is that when they built the front steps for our porch, the cuts were not done right AND his team left the steps INCOMPLETE FOR THREE DAYS. I’ve attached a picture. I have one elderly person and two young children (which they knew) living in my home and this was a HUGE HUGE safety hazard. When we complained over the phone, he defended the steps, but when he came back after three days in person, Joe admitted the steps were not done correctly and that his new guy had done it. How do you let a “new guy” do the job and not inspect it before leaving the site? I could go on but I’ll stop here. Of course, I’m sure everyone has a different experience with each contractor, some good, some bad, but just wanted to share our experience. We were told that our job would be done in “4 days” (weather permitting) but at 2 weeks there was insufficient progress. I know contract work is never on time, but when you make false promises and just don’t show up, that’s just straight up unprofessional. We took a few thousand dollars loss on this as Joe was unwilling to give us a partial refund even though the digging was not all done, the slope in the backyard was not correct, the screening and levelling was incomplete, the steps had to be redone and of course barely any stones were laid- definitely not 85% of pay worth of work. Good luck.

Reply to rebuttal from contractor:

Well Joe, Hats off to you for completely changing the story. Anyway, any further commentary serves me no benefit. My feedback was simply to share my personal experience of the poor and unprofessional service you provided, regardless of your thoughts. Good luck to fellow customers and be very careful of this contractor and their lies.

I liked the work is done installed professionally.

Great job.

Thanks

We’re very pleased with the end results! We got 3 quotes and we decided to go with Canadian Pro Interlocking. Harris was very professional and very detailed from the beginning. He listened and made a design of what exactly what we wanted! Joe and his crew delivered! We are very happy and it’s beyond our expectations!!

Thanks Canadian Pro Interlocking! Definitely recommended!

Had a bunch of quotations and decided to go with these guys and I'm sure glad I did! From the start, I was dealing with the sales manager who was very knowledgeable and answered all my questions thoroughly. He even came up with some great design ideas that would meet our budged and make our project stand out. Two weeks later the crew showed up and began work. I noticed how efficiently they worked and cleaned up after themselves. Within 5 days (we had a half day and one full day of delays due to bad weather) our dream project was completed! My wife and I are very satisfied with the entire project from start to finish and highly recommend this company.

Thank you Joe and your entire team for an outstanding experience!