Canadian Pro Interlocking

My first contact with CanProLock was initially Harris whom I found through an add on a home improvement blog. Harris was friendly and very helpful, the designs he created from his digital arts background were absolutely stunning. I signed the contract with a promise of a may 1st start but the beginning of may was very rainy and wet so Joe the company owner explaind he provides a warrenty and needs to do it when the weather is better. When the weather started to get better Joe and crew showed up prompt and began work. I contracted Joe and team for a flagstone porch and a driveway extension with borders and inlays. The flagstone was done perfectly, all joints finished clean and nice. The interlock was comleted smooth and neat, all lines were straight and all inlay cuts were accurate. Joe is very cool and composed throughout the whole process and i found him extremely happy to discuss any asepect of my project. I decided to add extra square footage and he even gave me a deal on it because he still had the bin. When everything was said and done, I was happy with the price, I was happy with the work and I was happy to actually find a serious professional who really knows his stuff. I will be recomending Joe and company to my family and friends.

Have a good season Joe and I really appreciate the effort.

I received a quotation from Harris, who was polite and understanding. We came to an agreement rather quickly after seeing one of Canadian pro interlockings previous jobs.

I was rather happy with the price I have to say, as I have received 3 other quotes.

Joe the company owner showed up with another guy named Taras ( I hope I spelled that right)

The bin and machine showed up about the same time and work started.

The digging took about 4 hours and the guys cleaned up pretty good and left.

The next day the material showed up as planned and joe and crew began install at about 7am. They worked until about 7:45 pm and with this type of work that is no easy task. I am very happy with the progress at this point.

The next day they showed up around the same time and got right to it, at the end of the work day everything was complete and looked great.

I have had previous problems with other contractors but I have to say, this experience was amazing. So easy to talk with joe about anything regarding work. Everyone was responsive, polite and the work was flawless.

I am out of the companys work zone, and was really surprised at how well this was handled. no surprise costs, no disagreements, no excuses, just a job well done.

Thank you joe, please thank taras for me also.

PLEASE DO YOURSELF AND YOUR FAMILY A HUGE FAVOR, AND STAY AWAY FROM THIS COMPANY

Long story short: I signed the contract on Oct 1, 2018, and as at today (May 22, 2019), the company has not even started to build the patio.

On Oct 1, 2018, I signed the contract with Harris, the sales guy. Paid a deposit of $2400 (Project cost was $12000). He ensured that the job would be completed before year end. He advised that the company had "multiple crews". To offer additional comfort, he said "last year we were still working in January". Nothing to be worried about.

On Oct 25, Joe came to remove the old stones. Now in perspective, I realized that they just made sure to come before 30 days from signing, otherwise you have the right to cancel the contract. Also paid an additional $4800 cash, total of $7,200 up to that point. Please see pictures attached, that is how my property has been since that day.

I contacted the company several times in Nov and Dec, by phone, texting, facebook.... Radio silence.

Then the below freezing temperatures came by the end of November, and with them our hopes to get the job completed by year end completely vanished....

Spring came and I re initiated the contact. Joe apologized, saying that he was sick and came with a story of his medical problems , but that he'd do our patio shortly, ensuring that we were "first on the list".

Suffice to say, he promised to come by mid-April, no show, then end of April, then first week of May, nothing, then even given specific dates like "I will be there Friday". We cancelled events, holidays, social gatherings, just waiting for him. It is important to notice that he did not show up even though the weather conditions on those days were perfect to work (no rain, etc).

I gave him a last chance and said that if he was not completing the work by the week of May 25, I'd deal with a new contractor. He apologized, saying that "he had been hiring and servicing the machines". Then he said that as per the contract --PLEASE PAY ATTENTION TO THIS-- the company had 365 days to complete the job and that he'd force me to pay all the contract in court.

The 365 contract condition is simply false, a fantasy of his own, but helps to illustrate the kind of people you are dealing with.

When I said that I would vigorously fight for all my expenses in small court if the job was not completed by the weekend, he changed the attitude and ensured that he would do.

And here comes the last straw....when he came today, May 22, he asked for more money in advance "to prepay the materials". He said that last year a customer did not pay him and now he is in huge debt with the supplier (careful because the financials of this company are questionable, at best), so now, he decided -changing the conditions of the contract unilaterally- to ask customers to pay in advance for materials, even before delivery. He demanded $4,000 to be sent to a third party (?). So essentially, in his mind, I'd have had to pay $7,200 + $4000= $11,200, that is 93% of the total project WITHOUT HAVING OR EVEN SEEING 1 SINGLE STONE.

When I explained that those new conditions where totally unacceptable of course, and given how badly the project had gone, I did not trust him, he left.

So that is my story. Bottomline, now I need to find a contractor to do the job, and somehow try to recover my money ($7,200, which does not include other big expense items) in small courts.

It does not matter what the company/Joe writes below in response to this review (he is a master of decieve, a true fantasy creator). These are all facts. I have absolutely everything documented via text messages, phone call logs, facebook messages, witnesses. I can validate everything that I am telling here with written proof.

Please feel free to contact me at anicora@hotmail.com and I will glady share more details of this terrible experience, a true nightmare.

Joe was a great guy to work with. His work speaks volumes. He had worked on our front porch, walkway and back interlocking. And i could’t be more happy. Not to mention the cleanliness along the way and left sparkly clean... we look forward to doing more work work with him.... all the very best Joe