Capital Appliance Repair

Winnipeg, Mb. Dishwasher needed a new pump still wouldn't drain said I needed a new hose, waited days so I called a plumber he used a snake said nothing wrong with hose. Call back to a women told me $180. Gave my credit card number next day invoice over $300. She was so rude so unprofessional, wouldn't give me Head office number, I own a company never would I have a person who speaks to a paying customer in the rude way she spoke to me, I would never recommend this company to any one. So miss leading.

Prompt service provided by this company. The representative was very personable and extremely qualified.

I recommend this company highly for appliance repairs.

Thank you!!!

This company is bogus.

I had a visit from a technician to assess an oven repair. He very confidently took $450 of my money as deposit and promised he would order parts the next day and call with an appointment time to carry out the repair. No such thing happened, I haven't heard from him since and cannot connect with anyone on their phone line. Every time I call the lady answering tells me to 'please hold' then I am put on hold indefinitely.

Do not hire this company. They will take your money and you will never hear back from them.

The service tech would not give up until he had taken the microwave completely apart to find the problem. He found that a fuse had blown. He replaced the fuse and the microwave started up only to shut down a few seconds later. He didn’t give up but took a number of things apart and inserted a second new fuse which had the effect as the first fuse. He identified the part that had to be replaced that was causing the fuses to blow and advised he would try to locate the part and price for same. We were very happy with the tech and the effort and time he took to help us with the problem. Unfortunately the part was available with a cost of $800. We decided to purchase new microwave but were very happy with the service provided by your tech and your company.

Their technician came for inspection at an agreed cost of $100, while looking took out garbage from drain pipe, spending few minutes, demanded $280. When protested he called a lady and they spoke in a foreign language. She threatened to send my file to recovery. Her tone was highly disrespectful and unprofessional. Feeling being fleeced.

The service technician did a fine job yesterday. The fridge is working and the repair was completed successfully.

Having said that, I do have some concerns:

1) He was late. Originally scheduled for 10:30, he arrived at 12:30. I called the dispatcher at 11am to confirm when he was coming.

2) I didn't receive an estimate before the work was completed. The work was done and I was then asked to pay.

3) The repair is too expensive. $350 for the installation of an off the shelf part is too much. The technician's labour rate is too high. He was onside and I was charged $200. A labour rate of $200 is much too high for this time of work. The markup on parts is also too much. I was charged $112 for a small part which I later found online for $30. (I don't expect to pay online prices for parts that a repair person has onhand, this feels exorbitant.) I would expect this repair would be closer to $200 ($70 parts, $120 labour).

In summary, while I have no complaints about the quality of the work, I won't be using your services or recommending them again due to the way the work was priced and quoted.

Fully satisfied. Phone prior to arriving. Diagnosed problem, fixed problem - all done within an hour.

Our washing machine stopped working on doing cold/warm wash, only hot wash worked. A technician visited to diagnose issue and determined that cold water intake valve was faulty and needed replacement. New valve needed to be back ordered. 2 weeks later part came in and 2 service technicians returned to install new valve. Extra technician required as washing machine was a stacked washer/dryer combo in a laundry closet in our condo. So heavy lifting required to access the washer. Work completed in an hour and problem fixed.

Impressed with their work and timely repair.

I was very impressed with the company’s effort in diagnosing the problem with my somewhat expensive 15 year old GE Profile fridge/freezer. The tech's, were friendly and prompt and although It took some time to finally nail down the problem you never gave up and finally found out the problem and fixed it. Excellent work.

Fridge stopped working just before Canada Day, Capital Appliance were the only ones who were able to give me an appointment the same week. A very friendly technician came, diagnosed the problem and advised me on the repair costs. I agreed to the work, which was scheduled promptly and completed as scheduled, and at the price agreed. What more can you ask for, great service!