Capital Appliance Repair

Their technician came for inspection at an agreed cost of $100, while looking took out garbage from drain pipe, spending few minutes, demanded $280. When protested he called a lady and they spoke in a foreign language. She threatened to send my file to recovery. Her tone was highly disrespectful and unprofessional. Feeling being fleeced.

The service technician did a fine job yesterday. The fridge is working and the repair was completed successfully.

Having said that, I do have some concerns:

1) He was late. Originally scheduled for 10:30, he arrived at 12:30. I called the dispatcher at 11am to confirm when he was coming.

2) I didn't receive an estimate before the work was completed. The work was done and I was then asked to pay.

3) The repair is too expensive. $350 for the installation of an off the shelf part is too much. The technician's labour rate is too high. He was onside and I was charged $200. A labour rate of $200 is much too high for this time of work. The markup on parts is also too much. I was charged $112 for a small part which I later found online for $30. (I don't expect to pay online prices for parts that a repair person has onhand, this feels exorbitant.) I would expect this repair would be closer to $200 ($70 parts, $120 labour).

In summary, while I have no complaints about the quality of the work, I won't be using your services or recommending them again due to the way the work was priced and quoted.

Fully satisfied. Phone prior to arriving. Diagnosed problem, fixed problem - all done within an hour.

Our washing machine stopped working on doing cold/warm wash, only hot wash worked. A technician visited to diagnose issue and determined that cold water intake valve was faulty and needed replacement. New valve needed to be back ordered. 2 weeks later part came in and 2 service technicians returned to install new valve. Extra technician required as washing machine was a stacked washer/dryer combo in a laundry closet in our condo. So heavy lifting required to access the washer. Work completed in an hour and problem fixed.

Impressed with their work and timely repair.

I was very impressed with the company’s effort in diagnosing the problem with my somewhat expensive 15 year old GE Profile fridge/freezer. The tech's, were friendly and prompt and although It took some time to finally nail down the problem you never gave up and finally found out the problem and fixed it. Excellent work.

Fridge stopped working just before Canada Day, Capital Appliance were the only ones who were able to give me an appointment the same week. A very friendly technician came, diagnosed the problem and advised me on the repair costs. I agreed to the work, which was scheduled promptly and completed as scheduled, and at the price agreed. What more can you ask for, great service!

We told Artur what was happening and he knew immediately what was wrong. The freezer was defrosting every 8 hrs and the water had no where to go. He fixed it within 40 min. AMAZING.

We will definitely call them for any other appliance problem.

Thank you Capital Appliance Repair!!

Great work by George. Efficient and tidy, as well as being a really pleasant guy to deal with.

Can't say enough about Capital Appliance Repair. :-)

Victor (Viktor) was on time, totally understood the problems, and was quick with the correct solutions coupled with his hard work. Would recommend Capital Appliance Repair to all! Great prices and great service! ~ Dave & Jen

I am very pleased with the service I received today. The technician was very polite and explained things to me very well.

When our refrigerator startded to perform strangely, I asked a neighbour who had had a refrigerator problem some time ago who thay had called. They immediately recommended Capital Appliances and specifically Yuri as the technician. I called and an appointment was made for the next day. Yuri was punctual, listened, diagnosed and then checked the refrigerator in careful detail. He was clearly not someone who wanted to just order a part or replace the refrigerator. He carefully disassembled and checked everything, and found a small piece of plastic film that was causing the problem....he was surprised and I was amazed. As far as I can tell the refrigerator is now working perfectly. He was efficient, thoughtful, neat and I have no hesitation in recommending him to anyone. I chatted with him during the repair, and I wish him every success.

I was very pleased with the service I got from capital appliance repair. Fast, courteous, and highly professional. They came right away, correctly diagnosed the problem with my stove and dishwasher, and came up with a cost-effective solution. If you need any small appliance work, call them. You won't regret it.

Very thorough, articulate and helpful. Options well explained. Technician very knowledgeable and straight forward.

We were having issues with our Samsung dryer so we called Capital and they were able to book in very quickly. They arrived right on time, were very courteous and fixed the issue with my dryer. Extremely happy with their service and would definitely recommend them!

Called Capital Appliance when our fridge stopped working. We were able to get an appointment the next day. The repair person was efficient and knowledgeable. The parts were ordered and despite expected delays due to Covid, we were able to secure an appointment within a few days for him to come back with the parts. The estimate was right on and he repaired both problems (fan which was the main problem and water main which had been acting up for years) within a couple of hours. I would definitely call on them again when our next appliance breaks down!

Excellent and courteous service. Viktor came over on a saturday morong, quickly identified the problem(s) and gave us a rough estimate to fix the unit. Highly recommended.

Your business is very lucky to have employees that are so personable and straightforward as he was assessing what may be causing the loss of power to our dishwasher. He was very thorough, which gave us great confidence when he found the problem was not the dishwasher but elsewhere in the kitchen which requires an electrician. Was a pleasure to have met this gentleman.

Vasili arrived on time and only changed what was necessary. He explained everything and was polite. Would highly recommend them.

Their servicemen were very competent, polite, and courteous. They diagnosed the problem quickly. Repair time was minimal. The cost quite reasonable due to the machine being a high-quality machine. I regard the service as very professional!

Very professional, courteous and friendly Yuri. He was honest and straightforward explaining the problem we were facing. I was previously aware that parts for an induction stove top would be expensive, but Yuri made sure I knew what I was benefiting from replacing the faulty part. He provided me with options and was very knowledgeable. I would definitely call CAR again should I need to, and will recommend anytime.

Contacted Capital Appliance repair on Monday and they scheduled a technician to arrive the next day. The technician (Victor) arrived a little before the scheduled time and went to work checking out the stove. He determined the probable source of the problem (thermostat/sensor) and ordered one. He felt it might take a couple days if one wasn't available in Ottawa. Capital Appliance contacted me later that day to say that Victor had located the part and was available to install it. I was free and he arrived about 30 minutes later and installed the part. I am to get back to Capital Appliance if the problem continues because there is another possible solution.

Victor took the time to answer any questions that I had about the problems with the stove and possible solutions. I was very pleased with the service and wouldn't hesitate to call them again for any problems.

Great service by Sergei, answered all our questions. The next time we need help with our appliances we will use Capital Appliances and we will recommend to anybody who needs their services.

Capital Appliance Repair was very responsive; the technician was dispatched within a reasonable amount of time and was excellent. He was very courteous, efficient, knew his stuff and made sure all safety precautions were followed. We are very pleased with the whole experience.

Great job fixing the door switches and advising about future use.

I have use this company many times for my personal home and rental properties. They are reliable, quick, friendly, and knowledgeable. I recommend this company for appliance repairs.

This is the second time I've called Capital Appliance and I have nothing but rave reviews. They are consistently prompt, courteous and friendly. They explained the repair before they fixed it and provided an estimate of the materials required. They didn't have the piece needed at time of repair but had it within days and called to schedule a time. As of 15 min ago the project was complete and I am completely satisfied with the work at a very fair fee. Thank you Oleg! Great job!

The man came on time, I told him the problem that the water was not draining and he cleaned the tubes and installed a clamp. Great work all done within an hour. Thank you for the great service.

Michelle

Yuri was helpful, polite, understanding

Great work, keep it up

Very good people and great service, they gave a short window of arrival which is so appreciated.

My refrigerator was not cooling and was building up frost in the freezer. I called Capital in the morning and was given a same day window for service of 3-5. Yuri arrived at 2:50 with parts in hand. He knew from my description what the problem was. All was repaired and cleaned up in less than an hour. The service was excellent. Yuri

was professional and efficient. I am very happy I found Capital Appliance repair. 5 stars!

The technician was friendly, professional and effective. I definitely would recommend Capital Appliance. He not only fixed the issues, but also explained it all to me (upon my request) and made recommendations to keep some of the issues from reoccuring.

I found the technician to be very knowledgeable and was able to complete the work very quickly. I would definitely call on them again with any appliance repairs.

Arthur showed up on time, he was polite, professional, and cleaned up after himself. I would have no issue referring him to friends.

Ron

Service was prompt, courteous, friendly and professional.

Pavlo was amazing. We will always use this company from now on because of him. He was quick, efficient but also very friendly and informative.

Excellent service. Service call, part ordered, replaced all within less then a week. Who could do better. Sergei is the best repairman. Hang on to him.

The guy showed up on time and quickly diagnosed the problem. The price for the house call was what I had been quoted. No issues.

Pavlo was excellent. He was responsive and accommodating, even coming on a Saturday (twice) so that my partner and I did not have to miss work. He was knowledgeable and honest, and of course, very capable. Our washing machine is running like new again. I will definitively use Pavlo and Capital Appliance Repair again in the future.

The technician was the most pleasant and the most helpful individual I've dealt with in a long time. He told me exactly what needed doing and proceeded to do exactly that. Five star service all the way. Merci Pavlo!

The struct broke & he showed me how. Told me my washer lasts 8-10 yrs.

Anyway it's 15 yrs & still going! Too much to fix it!! $514!! Ugh.

the lads did a good job, they had to remove a door to the laundry area, then had to move the washer and dryer units in order to gain access to the drain hose. The job took an hour. That the work is guaranteed for 90 days is welcome.

Needed a quick repair on a dishwasher. Technician arrived when they said he would and he was very pleasant and professional. Repair was completed and dishwasher works like a charm, highly recommend this company for appliance repairs. Will be using them again.

Very pleasant technician, came in the allotted time frame (which from my experience is definitely not always the case) and explained everything very openly about my washing machine. Said that nothing was wrong with the machine but gave me a few suggestions to not overload it anymore. Just took the service fee for payment and nothing more. Overall great experience, would definitely recommend!

When our fridge/freezer broke down and wasn’t cooling any more I called several appliance repair firms in the evening. Capital Appliance Repair called back right away (I am still waiting for other firms to call back). Sergei came the next morning, as scheduled, diagnosed the problem, came back with the part by noon and fixed the fridge/freezer. Bravo to a job well done.

Very fast, efficient and clean. They did a great job!!

Prompt, professional, knowledgeable, and accommodating to my schedule.

Reliable, pleasant, cordial, arrived on time. Explained what the problem was, was clear about what the part cost and service cost would be. Left the area clean. I would use this service again.

This was my first-time using Capital Appliance Repair and they will definitely be my first to reach out to for any future appliance repair or maintenance issue I have. ALL the members of the team I dealt with were professional and pleasant, the ladies I spoke to when I called, and the technicians who were over to do the work. Technicians were punctual and committed to resolving my issue. We had a number of unexpected things that surfaced in the repair of my wall oven requiring additional work including trips and exchange in parts that were ordered however the final price was as provided on the estimate. My highest recommendation to this team!

The technician called to indicate that he was able to arrive earlier then our scheduled appointment which we very much appreciated. He were coverings on his footwear which was very considerate. He evaluated the situation, explained the problem, his solution and the cost involved. He worked quietly, thoroughly and was very polite.

The service was completed today but the technician explained that there is a warranty with his work if there is any problem.

I would definitely use CAPITAL APPLIANCE REPAIR again.

I called for an appt. Sergai came the next day on time. Diagnosed the problem. He showed me the problem. He returned the next day on time and my oven was fixed within 20min. of his arrival. He was polite and the whole experience was as pleasant as an oven repair can be. I will call Capital Appliance Repair for any future service requirements.

I left a message after business had closed the night of a power outage, and received a call back by 8:15 the next morning. A very friendly repair man was at my place by one that day. He found two bad parts in the fridge, and gave an estimate for repairing everything same day.

In the end we chose to buy a new fridge rather than repair this one, and he gave us recommendations on which brands were more reliable. He also walked through our kitchen giving us tips on our other appliances, and unhooked the water from our fridge so we could have it taken away. The whole experience cost less than $80. We will definitely call them for any future repairs.

Service rendered was good and technician was thorough and courteous.

the sent a service man within 2 hr. of my call and he diagnosed and fixed the problem in less than an hour. to my complete satisfaction. what more could one want.

The agent came on time and was very professional in his approach.

He came up with options as to the repair. The place was left clean after the work.

I would recommend Capital and this repairman.

Service was efficient and very good, and I appreciated dealing with the same technicien and same receptionist. The first new part ordered was defective but as soon as the replacement part arrived, the technicien called and came to replace the part right away. I would recommend this company.

My oven was not heating properly. I had it on at 325 f and all of a sudden an alert started going and the read out indicated an f10 error code. We had to turn of the stove at the breaker panel since the stop button did nothing. The next day I turned my oven on, again at 325 f and tried to roast potatoes. They burned to a crisp so then I put an oven thermometer in the oven and it registered 455 f and started ringing again with an f10 error code. I called Capital for service and they came within 24 hours and assessed the problem to be a burned out board. It needed to be ordered so 3 days later the service tech returned and replaced the board within 15 minutes. Service was quick, efficient, clean and thoroughly done. The technicIan was polite & punctual.

Prompt assistance and straight forward explanations.

Arthur was excellent, quoted correctly, repairs done efficiently and professional. We would definitely hire you again. Excellent customer service and repairs! Thank you

The service by Sergio was excellent. He has a great personality and gives information needed. If I need service again, I will surely call again.

We had a very friendly, reliable, and professional repairman. He identified the issue immediately, ordered the part, came the next day and fixed the problem. It is the second time we have used them, for separate issues, and we will continue to do so.

Slava was our service rep and was prompt and very friendly. Had problem fixed in 10 minutes and charged only service fee. Will use company again.

Fast, polite, efficient service! The stove wasn't working, in a weird way (when some burner lights came on after twisting the dials, the main screen would engage, but no heat got to the elements; and when they were turned off again, all power to it would cease too). Their service tech arrived, checked the fuse box in the basement, checked the burner elements, et voila! Working perfectly again, no song and dance, very honest, only paid for the service call! I will definitely recommend these guys and their excellent tech, Artur, again!

Called the company saying I was having issues with my washer not working and making noise. Technician came to my place, looked at it for 10 min, clipped something back and I was charged $100. Total time spent in my unit for service did not exceed 15 minutes, no parts were changed but okay, I paid and did not say anything.

The next day I tried doing laundry and the washer kept stopping mid-way through cycle (it had never done that before). I called the company and they told me this was a different issue and that I would have to pay again! I told them I had never had this issue before and that by paying the technician $100 I expected to have a functional washing machine but they told us it was not their problem and that if I wanted the technician to come fix it I would have to pay out of pocket again!!

Horrible customer service, overpaid and I am still left with a non-working washing machine! Stay away! DO NOT RECOMMEND!

My phone call was answered after 6pm and a service call was arranged for the next day. The service man arrived with the part assumed to be the issue (pump) and the repair was completed efficiently and at the cost provided prior to work starting. Very friendly and professional.

A technician arrived within 24 hours of my initial contact with the office (though I had not flagged my call as urgent) and he spent an hour to provide a thorough diagnosis of the problem with our washer/dryer and a well-reasoned recommendation as to what we should do about it. Very impressed.

I called Capital Appliance for dishwasher repairs, we agreed on a appointment for the next day, the operator said the technician would call 15 minutes before coming, technician Paulo Slatynsky called and said he would be at my home in about 15 minutes, he arrived in 12 minutes.Paulo was VERY courteous and professional, he diagnosed the problem,and told me what needed to be done, I agreed 100% with what he said and told him to proceed with the repairs.Paulo was extremely clean in all the work he done, no mess in the hour and a half he needed to complete the job, he explained everything as he worked, the job was well done and tested several times be fore he left. I give Capital 5 stars and Paulo 5 stars plus. Paulo Slatynsky is the guy you want to repair your appliances.

Great experience, the technician came with the part needed as I mentioned the error code and model of the washer in my email. Very courteous, prompt and knowledgeable. I would definitely recommend Capital Appliance Repair them and use them again. My only regret was not getting the technicians name to thank him personally.

The service providers were professional, on time, polite and careful in their work. They determined the work needed, costed it and ordered a part which arrived within two days and promptly returned to replace the part and dispatch with an ice build-up at the bottom of the freezer that grew due to the lack of fan. They did this considerately and avoided any mess and with a good sense of humour. Half payment on advance and balance paid when work was completed.

I recommend them highly.

I was very pleased with the speed at which a repairman arrived at my home. He was very pleasant explaining the pros and cons of the repair including warranty of the part. My only negative is that I felt the labour costs were rather high. I did request the senior discount of $30 which was listed on the website but was only give a $25 discount which everyone receives. I would definitely use this company again.

Excellent service to repair my frig. The technician arrived on time, was extremely polite and knowledgeable, explained the situation, returned with the part, fixed it promptly and cleaned up afterwards. I received a text indicating that the technician was on the way! Love the service.I would highly recommend Capital Appliance Repair.

Great service by a very personable young man. Repaired my washer when another repairman said it was the motor.

Service was excellent. The technicians were very polite and professional. I highly recommend this company for any applicable anyone would require.

Great job and got my part before I was expecting too.

Fixed the problem with the washer in relatively short period of time. The technician provided a clear explanation of the charges, what he was going to be doing & the final results. I also appreciated that he called a few minutes before his arrival. He was also thoughtful enough to remove his boots upon entering.

Great meeting the tech today. He was pleasant, knowledgeable and completed what we asked of him on our dishwasher and fridge. Thank you for your prompt and efficient service. You will be our go-to company from now on.

The repair person was very good. His name is Uri. He was very professional. If I would need another appliance to be repaired I would definitely go with the same company.

Excellent and speedy service. Ordered the part and received next day, installed same day. Very courteous.

Excellent service. Very knowledgeable and professional.

The service was provided on a late cold Friday afternoon. The technician was responsive, quick and efficient.

I called and the technician arrived the next day as scheduled, diagnosed the problem, ordered the part (not readily available) and arrived in the scheduled time for the replacement. I liked the fact that the service was punctual and the technician was efficient and pleasant.

My wife & I noticed our fridge wasn’t keeping things cold... So we called Capital Appliance Repair & they sent out a repair technician the same day. Their Technician Alex was professional, polite & very knowledgeable. He discovered that our fridge was actually frozen solid because the control board wasn’t sending a signal to the defrost unit to prevent frost from building up. Alex defrosted & diagnosed the issue to get the fridge back to working & ordered the control board. A couple days later he returned to install the control board, completing the repair. I would use the service again for sure & I would recommend them.

The company was very responsive. Service same day as opposed to 3 other companies I called that were booking 2 weeks or more out.

Yuri was very knowledgeable about the machine and spoke well about what could and could not be done. Yuri was clear, concise. completed the work quickly, efficiently and left the job site better than he found it.

I would definitely use Capital Appliance Repair again.

We can't say enough about how satisfied and pleased we were with the repair work on our washing machine.. The service staff were prompt, professional and fair - their work went above and beyond our expectations. Totally satisfied and pleased with Capital Appliance!

Capital Appliance Repair had a technician visit my house within 1 business day of my calling in to have my dryer's power cord replaced. The only significant delay in completing the repair was waiting for a part that had to be ordered and shipped from Toronto.

The technician was polite, to-the-point, and professional, and pricing was very reasonable.

My only suggestion for improvement would be as follows: although I called in with a specific, known problem with the dryer, it would have been soothing to know that the technician reviewed the other dryer components and determined they were all still in good working order. I don't really recall the technician doing that - not to say he didn't, only that I don't recall him discussing it with me.

Polite, knowledge friendly keeps their appointments. I wish I would have known them when we had other appliance problems. We will continue to use their service again.

I wanted to know what could be wrong with my old refrigerator (it's over 15 years old). Basically, nothing except a small leak in the cooling gas. The repairman was straightforward with me in explaining how he concluded that (basically he found nothing wrong with the other parts). He told me that recharging the gas would likely cost close to a new refrigerator and not really solve the problem as the leak would continue. So in the end, he only charged me for the service call. He kindly gave me a few tips for shopping, like avoid LG brands and twin cooling systems as these are hard to fix, and also told me that there's little point paying a lot for a fridge since nowadays we're lucky if they last more than 7 years. Having to replace a fridge is no fun, but I can at least go shopping knowing what to ask for. So excellent service in spite of the problem.

I was very impressed with the service I received this morning. The technician arrived quickly, immediately located the problem and fixed it just as quickly. He was professional, informative and courteous. Great job!

Eleanor Cox

On the first visit, the repairman quickly identified the issue, ordered the part and quoted a price for the total job. The second gentleman on the second visit replaced the part and included some additional work which he did not charge for. Both were courteous, friendly and knowledgeable as well as efficient in the work they did. I would highly recommend them.

The service provided was excellent.. The technician found the problem quickly, explained it clearly and explained the process for procuring a new part and for its installation once it arrived in Ottawa. Within 3 days the part arrived and an appointment for installation was set. Installation, while not without challenges because of the tight design of the stove, to less than hour and was professionally done. I would not hesitate to use Capital Appliance Repair and Mr Shifrin's services in the future.

Very satisfied with the prompt service call as well as the technician. Would recommend!

Capital appliance repair has the ability to visit the same day that you call for an appointment.

The technician is very knowledgeable and was able to determine the cause for the dishwasher not draining. Fortunately, the drain pump did not need replacing. The technician cleaned up when he was finished.

I would call this company again.

Very professional, quick response, polite technicians.

Repairman literally cleaned my oven so that the problem wouldn't happen again. Was supposed to arrive between 8 and 10 p.m. and arrived at 8 on the dot. Will recommend.

Showed up at door and within an hour. He left me with a working machine. Great job guys.

We had the opportunity to use Capital Appliance Repair when our Washer stopped working last Sat. July 29th.

We called and immediately received a call back with an appointment between 4 and 6 pm

.

Pavlo arrived on time and spent time checking to see what the problem was and found the Pump was not working and he had to order a new one.

He was polite and friendly and worked hard to rectify the problem.

Today Sat. Aug 5th Pavlo arrived right on time at 10 am and within an hour had the new Pump installed and the washer working.

He is a very friendly, polite and nice guy who works hard to make sure the Customer is satisfied. He is friendly and we would be happy to use him again if needed.

Thank you Pavlo