This Ottawa area appliance repair company is rated 4.8 from 52 reviews with a TrustScore of 3.6. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
Capital Appliance Repair began operations in 2016 and has received 52 reviews for an overall customer rating of 4.8. The average rating for businesses providing similar services in the Ottawa area is 3.8. Write a review
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When our fridge/freezer broke down and wasn’t cooling any more I called several appliance repair firms in the evening. Capital Appliance Repair called back right away (I am still waiting for other firms to call back). Sergei came the next morning, as scheduled, diagnosed the problem, came back with the part by noon and fixed the fridge/freezer. Bravo to a job well done.
Very fast, efficient and clean. They did a great job!!
Prompt, professional, knowledgeable, and accommodating to my schedule.
Reliable, pleasant, cordial, arrived on time. Explained what the problem was, was clear about what the part cost and service cost would be. Left the area clean. I would use this service again.
This was my first-time using Capital Appliance Repair and they will definitely be my first to reach out to for any future appliance repair or maintenance issue I have. ALL the members of the team I dealt with were professional and pleasant, the ladies I spoke to when I called, and the technicians who were over to do the work. Technicians were punctual and committed to resolving my issue. We had a number of unexpected things that surfaced in the repair of my wall oven requiring additional work including trips and exchange in parts that were ordered however the final price was as provided on the estimate. My highest recommendation to this team!
The technician called to indicate that he was able to arrive earlier then our scheduled appointment which we very much appreciated. He were coverings on his footwear which was very considerate. He evaluated the situation, explained the problem, his solution and the cost involved. He worked quietly, thoroughly and was very polite.
The service was completed today but the technician explained that there is a warranty with his work if there is any problem.
I would definitely use CAPITAL APPLIANCE REPAIR again.
I called for an appt. Sergai came the next day on time. Diagnosed the problem. He showed me the problem. He returned the next day on time and my oven was fixed within 20min. of his arrival. He was polite and the whole experience was as pleasant as an oven repair can be. I will call Capital Appliance Repair for any future service requirements.
I left a message after business had closed the night of a power outage, and received a call back by 8:15 the next morning. A very friendly repair man was at my place by one that day. He found two bad parts in the fridge, and gave an estimate for repairing everything same day.
In the end we chose to buy a new fridge rather than repair this one, and he gave us recommendations on which brands were more reliable. He also walked through our kitchen giving us tips on our other appliances, and unhooked the water from our fridge so we could have it taken away. The whole experience cost less than $80. We will definitely call them for any future repairs.
Service rendered was good and technician was thorough and courteous.
the sent a service man within 2 hr. of my call and he diagnosed and fixed the problem in less than an hour. to my complete satisfaction. what more could one want.
The agent came on time and was very professional in his approach.
He came up with options as to the repair. The place was left clean after the work.
I would recommend Capital and this repairman.
Service was efficient and very good, and I appreciated dealing with the same technicien and same receptionist. The first new part ordered was defective but as soon as the replacement part arrived, the technicien called and came to replace the part right away. I would recommend this company.
Hi there.
Thanks for leaving a great review of our company and for the recommendation.
My oven was not heating properly. I had it on at 325 f and all of a sudden an alert started going and the read out indicated an f10 error code. We had to turn of the stove at the breaker panel since the stop button did nothing. The next day I turned my oven on, again at 325 f and tried to roast potatoes. They burned to a crisp so then I put an oven thermometer in the oven and it registered 455 f and started ringing again with an f10 error code. I called Capital for service and they came within 24 hours and assessed the problem to be a burned out board. It needed to be ordered so 3 days later the service tech returned and replaced the board within 15 minutes. Service was quick, efficient, clean and thoroughly done. The technicIan was polite & punctual.
Hi Rosemary. We're so glad to hear your oven working properly again. Thank you so much for taking the time to leave us a great review.
Prompt assistance and straight forward explanations.
Hi Walter. Thank you for reviewing our appliance repair company.
Arthur was excellent, quoted correctly, repairs done efficiently and professional. We would definitely hire you again. Excellent customer service and repairs! Thank you
Hi there Christine. Thank you so much for taking the time to leave us such a great review.
The service by Sergio was excellent. He has a great personality and gives information needed. If I need service again, I will surely call again.
Hi Yolande. Thank you for taking the time to leave a review about our appliance repair company.
We had a very friendly, reliable, and professional repairman. He identified the issue immediately, ordered the part, came the next day and fixed the problem. It is the second time we have used them, for separate issues, and we will continue to do so.
Hi Brent. Thank you for leaving us a review. We are so happy ot hear that you were satisfied with our service. We look forward to serving you again down the road.
Slava was our service rep and was prompt and very friendly. Had problem fixed in 10 minutes and charged only service fee. Will use company again.
Hi William,
Thank you very much for taking the time to post your review!
We truly appreciate your business and your support.
If you require anything else in the future, we're just a phone call away!
Fast, polite, efficient service! The stove wasn't working, in a weird way (when some burner lights came on after twisting the dials, the main screen would engage, but no heat got to the elements; and when they were turned off again, all power to it would cease too). Their service tech arrived, checked the fuse box in the basement, checked the burner elements, et voila! Working perfectly again, no song and dance, very honest, only paid for the service call! I will definitely recommend these guys and their excellent tech, Artur, again!
Hi Gord,
Thank you very much for taking the time to post your review!
We truly appreciate your business and your support.
Our team is very glad to hear that you re satisfied with our services, and looks forward to working with you again in the future.
Called the company saying I was having issues with my washer not working and making noise. Technician came to my place, looked at it for 10 min, clipped something back and I was charged $100. Total time spent in my unit for service did not exceed 15 minutes, no parts were changed but okay, I paid and did not say anything.
The next day I tried doing laundry and the washer kept stopping mid-way through cycle (it had never done that before). I called the company and they told me this was a different issue and that I would have to pay again! I told them I had never had this issue before and that by paying the technician $100 I expected to have a functional washing machine but they told us it was not their problem and that if I wanted the technician to come fix it I would have to pay out of pocket again!!
Horrible customer service, overpaid and I am still left with a non-working washing machine! Stay away! DO NOT RECOMMEND!
Hi Pascal,
We would like to apologize for your recent experience, and are sorry to hear you were less than satisfied with our service. We pride ourselves on our high standards and would like to make things right.
You can expect a call from us soon to discuss what occurred and how we can make it up to you. If you prefer, you can also contact us directly at 613-454-1577.
My phone call was answered after 6pm and a service call was arranged for the next day. The service man arrived with the part assumed to be the issue (pump) and the repair was completed efficiently and at the cost provided prior to work starting. Very friendly and professional.
Hi Ivan,
It was a pleasure to assist you with your appliance!
We truly appreciate your business and your support.
If you require anything in the future, we're just a phone call away!
Happy Holidays!
A technician arrived within 24 hours of my initial contact with the office (though I had not flagged my call as urgent) and he spent an hour to provide a thorough diagnosis of the problem with our washer/dryer and a well-reasoned recommendation as to what we should do about it. Very impressed.
Thank you very much for taking the time to post your review!
We truly appreciate your business and your support.
Our team is very glad to hear that you re satisfied with our prompt service, and we look forward to working with you again in the future. Happy Holidays!
I called Capital Appliance for dishwasher repairs, we agreed on a appointment for the next day, the operator said the technician would call 15 minutes before coming, technician Paulo Slatynsky called and said he would be at my home in about 15 minutes, he arrived in 12 minutes.Paulo was VERY courteous and professional, he diagnosed the problem,and told me what needed to be done, I agreed 100% with what he said and told him to proceed with the repairs.Paulo was extremely clean in all the work he done, no mess in the hour and a half he needed to complete the job, he explained everything as he worked, the job was well done and tested several times be fore he left. I give Capital 5 stars and Paulo 5 stars plus. Paulo Slatynsky is the guy you want to repair your appliances.
Hello Roger,
Thank you very much for taking the time to post your review!
We truly appreciate your business and are happy to hear that you're satisfied with your dishwasher!
Our team looks forward to working with you again in the future.
Regards,
Capital Appliance Repair tean
Great experience, the technician came with the part needed as I mentioned the error code and model of the washer in my email. Very courteous, prompt and knowledgeable. I would definitely recommend Capital Appliance Repair them and use them again. My only regret was not getting the technicians name to thank him personally.
Hi Mary,
Thank you very much for your feedback!
It was a pleasure to assist you with your washer, and we look forward to helping you again in the future.
Best regards,
Capital Appliance Repair
The service providers were professional, on time, polite and careful in their work. They determined the work needed, costed it and ordered a part which arrived within two days and promptly returned to replace the part and dispatch with an ice build-up at the bottom of the freezer that grew due to the lack of fan. They did this considerately and avoided any mess and with a good sense of humour. Half payment on advance and balance paid when work was completed.
I recommend them highly.
Hi Linda,
Thank you very much for taking the time to post your review!
Our team is very glad to hear that you re satisfied with our freezer repair, and looks forward to working with you again in the future.
Best regards,
Capital Appliance Repair
I was very pleased with the speed at which a repairman arrived at my home. He was very pleasant explaining the pros and cons of the repair including warranty of the part. My only negative is that I felt the labour costs were rather high. I did request the senior discount of $30 which was listed on the website but was only give a $25 discount which everyone receives. I would definitely use this company again.
Hi Less, thank you for leaving your review. Feel free to contact us again for any appliance issues that you have in the future! Regards, Capital Appliance Repair
Excellent service to repair my frig. The technician arrived on time, was extremely polite and knowledgeable, explained the situation, returned with the part, fixed it promptly and cleaned up afterwards. I received a text indicating that the technician was on the way! Love the service.I would highly recommend Capital Appliance Repair.
Hi Anne! Thank you so much for leaving this review and also for choosing our company. Our technicians always do their best to exceed your expectations. Feel free to contact us in the future!
Great service by a very personable young man. Repaired my washer when another repairman said it was the motor.
Hi Nancy, we are truly happy to hear about your great experience with our technician. We're happy to hear that your washing machine is in working order! Regards, Capital Appliance Repair
Service was excellent. The technicians were very polite and professional. I highly recommend this company for any applicable anyone would require.
Thank you for the fantastic review, Barry. We're happy to hear that our technicians provided great service. Thank you for recommending us! We'd love to work with you again.
Great job and got my part before I was expecting too.
Hi Daniel, Thank you for your review. Our technicians strike to provide the most efficient service to our clients. Thank you for choosing us.
Regards,
Capital Appliance Repair team
Fixed the problem with the washer in relatively short period of time. The technician provided a clear explanation of the charges, what he was going to be doing & the final results. I also appreciated that he called a few minutes before his arrival. He was also thoughtful enough to remove his boots upon entering.
Hello,
Thank you for your great feedback!We always do our best to solve any problems and provide our customers with as optimal solution as possible.
Best Regards,
Capital Appliance Repair
Great meeting the tech today. He was pleasant, knowledgeable and completed what we asked of him on our dishwasher and fridge. Thank you for your prompt and efficient service. You will be our go-to company from now on.
Thank you for leaving the review and for choosing our company. We're so happy to hear that we were able to repair your dishwasher and fridge in an efficient manner! Whenever you have appliance issues, please don't hesitate to give us a call.
Regards,
Capital Appliance Repair team
The repair person was very good. His name is Uri. He was very professional. If I would need another appliance to be repaired I would definitely go with the same company.
Hello, Thank you for your review. Our technicians strike to provide the most effective service to our clients. Thank you for choosing us.
Regards,
Capital Appliance Repair team
Excellent and speedy service. Ordered the part and received next day, installed same day. Very courteous.
Dear customer, We are very happy to hear that you had a great service! Our team strikes for the best results. Thank you for choosing us!
Capital Appliance Repair team
Excellent service. Very knowledgeable and professional.
Hello,
Thank you for your review and for choosing us!
Capital Appliance Repair team
The service was provided on a late cold Friday afternoon. The technician was responsive, quick and efficient.
Hello,Thank you for your review. We appreciate your comments, customer satisfaction is our main priority. Thank you for choosing us!
Regards,
Customer service team!
I called and the technician arrived the next day as scheduled, diagnosed the problem, ordered the part (not readily available) and arrived in the scheduled time for the replacement. I liked the fact that the service was punctual and the technician was efficient and pleasant.
Hello, Thank you for leaving your review. We always strike to provide the most effective service possible to keep our customers happy.
Regards,
Capital Appliance Repair team
My wife & I noticed our fridge wasn’t keeping things cold... So we called Capital Appliance Repair & they sent out a repair technician the same day. Their Technician Alex was professional, polite & very knowledgeable. He discovered that our fridge was actually frozen solid because the control board wasn’t sending a signal to the defrost unit to prevent frost from building up. Alex defrosted & diagnosed the issue to get the fridge back to working & ordered the control board. A couple days later he returned to install the control board, completing the repair. I would use the service again for sure & I would recommend them.
Thank you for the fantastic review,Jason! We're happy to hear that our technicians provided great service and repaired you fridge. Thank you for recommending us! We'd love to work with you again!
The company was very responsive. Service same day as opposed to 3 other companies I called that were booking 2 weeks or more out.
Yuri was very knowledgeable about the machine and spoke well about what could and could not be done. Yuri was clear, concise. completed the work quickly, efficiently and left the job site better than he found it.
I would definitely use Capital Appliance Repair again.
Hi dear client,
Thank you for your review. Your satisfaction and pleasant experience is extremely important to us.
Capital Appliance Repair Customer service team
We can't say enough about how satisfied and pleased we were with the repair work on our washing machine.. The service staff were prompt, professional and fair - their work went above and beyond our expectations. Totally satisfied and pleased with Capital Appliance!
Thank you so much for your review. We are very happy to hear that out team managed to resolve your issue in the most effective way.
All the best,
Capital Appliance Repair Team
Capital Appliance Repair had a technician visit my house within 1 business day of my calling in to have my dryer's power cord replaced. The only significant delay in completing the repair was waiting for a part that had to be ordered and shipped from Toronto.
The technician was polite, to-the-point, and professional, and pricing was very reasonable.
My only suggestion for improvement would be as follows: although I called in with a specific, known problem with the dryer, it would have been soothing to know that the technician reviewed the other dryer components and determined they were all still in good working order. I don't really recall the technician doing that - not to say he didn't, only that I don't recall him discussing it with me.
Hello,
Thank you for your review. We are glad to hear that your issue was resolved. Our technician was aware of your specific problem with the cord of the dryer prior to the visit. As soon as the repair was completed, our technician performed a mandatory testing for couple of minutes and assured that the dryer was working well. In this case there was no need for further testing of other parts of the dryer. If you have any other concerns feel free to contact our customer service team.
Thank you,
Capital Appliance Repair team
Polite, knowledge friendly keeps their appointments. I wish I would have known them when we had other appliance problems. We will continue to use their service again.
Thank you for leaving your review. We always strike to provide the most effective service possible to keep our customers happy.
Capital Appliance Repair team
I wanted to know what could be wrong with my old refrigerator (it's over 15 years old). Basically, nothing except a small leak in the cooling gas. The repairman was straightforward with me in explaining how he concluded that (basically he found nothing wrong with the other parts). He told me that recharging the gas would likely cost close to a new refrigerator and not really solve the problem as the leak would continue. So in the end, he only charged me for the service call. He kindly gave me a few tips for shopping, like avoid LG brands and twin cooling systems as these are hard to fix, and also told me that there's little point paying a lot for a fridge since nowadays we're lucky if they last more than 7 years. Having to replace a fridge is no fun, but I can at least go shopping knowing what to ask for. So excellent service in spite of the problem.
Hi Pierre,
Thank you so much for your kind words. We are glad that we could help.
Best Regards,
Capital Appliance Repair Team
I was very impressed with the service I received this morning. The technician arrived quickly, immediately located the problem and fixed it just as quickly. He was professional, informative and courteous. Great job!
Eleanor Cox
We're very happy to hear it Eleanor! Thank you for taking the time to review us and we'd love to work with you again.
On the first visit, the repairman quickly identified the issue, ordered the part and quoted a price for the total job. The second gentleman on the second visit replaced the part and included some additional work which he did not charge for. Both were courteous, friendly and knowledgeable as well as efficient in the work they did. I would highly recommend them.
Thank you very much for the review Bernie! We always pride ourselves in going above and beyond for our customers, as well as having our friendly, knowledgeable technicians. We'd love to work with you again.
The service provided was excellent.. The technician found the problem quickly, explained it clearly and explained the process for procuring a new part and for its installation once it arrived in Ottawa. Within 3 days the part arrived and an appointment for installation was set. Installation, while not without challenges because of the tight design of the stove, to less than hour and was professionally done. I would not hesitate to use Capital Appliance Repair and Mr Shifrin's services in the future.
Thank you very much for taking the time to give us this awesome review! We appreciate your business and happy to hear that we could fix your stove (our technicians know their stuff!). Whenever you need our services again, we'd be happy to help once again.
Very satisfied with the prompt service call as well as the technician. Would recommend!
Thank you very much for the feedback Carol! We wish you all the best.
Capital appliance repair has the ability to visit the same day that you call for an appointment.
The technician is very knowledgeable and was able to determine the cause for the dishwasher not draining. Fortunately, the drain pump did not need replacing. The technician cleaned up when he was finished.
I would call this company again.
Hi! Thank you so much for choosing our company. We hope your will not experiencing any problems with your appliances, however if you do, you can always count on us!
Capital Appliance Repair Customer service team
Very professional, quick response, polite technicians.
Hello, Thank you for leaving the review and for choosing our company.
Regards,
Capital Appliance Repair team
Repairman literally cleaned my oven so that the problem wouldn't happen again. Was supposed to arrive between 8 and 10 p.m. and arrived at 8 on the dot. Will recommend.
Hello, Matt!Thank you for choosing us. We are glad to hear about the fast and efficient service. We always strike to provide the most professional service in all aspects.
Regards,
Customer service team
Showed up at door and within an hour. He left me with a working machine. Great job guys.
Hi Mark,
We're happy to hear that your appliance is now working properly! We're always glad to help.
Thank you for your review!
We had the opportunity to use Capital Appliance Repair when our Washer stopped working last Sat. July 29th.
We called and immediately received a call back with an appointment between 4 and 6 pm
.
Pavlo arrived on time and spent time checking to see what the problem was and found the Pump was not working and he had to order a new one.
He was polite and friendly and worked hard to rectify the problem.
Today Sat. Aug 5th Pavlo arrived right on time at 10 am and within an hour had the new Pump installed and the washer working.
He is a very friendly, polite and nice guy who works hard to make sure the Customer is satisfied. He is friendly and we would be happy to use him again if needed.
Thank you Pavlo
Hi Albert,
Thank you very much for taking the time to post your review!Our team is very glad to hear that you re satisfied with our services, and looks forward to working with you again in the future.
Capital Appliance Repair has a TrustScore™ of 3.6. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 22 | 54 |
Approved | 22 | 52 |
Unverified | 0 | 2 |
Suspicious | 0 | 0 |
Overall Rating | 4.7/5 | 4.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2016 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Ottawa area appliance repair company is rated 4.8 from 52 reviews with a TrustScore of 3.6. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Artur Shifrin |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2016 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact Capital Appliance Repair to request licensing info. |
Insurance information | Contact Capital Appliance Repair to request insurance details. |
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