Capital Appliance Repair

This was my first-time using Capital Appliance Repair and they will definitely be my first to reach out to for any future appliance repair or maintenance issue I have. ALL the members of the team I dealt with were professional and pleasant, the ladies I spoke to when I called, and the technicians who were over to do the work. Technicians were punctual and committed to resolving my issue. We had a number of unexpected things that surfaced in the repair of my wall oven requiring additional work including trips and exchange in parts that were ordered however the final price was as provided on the estimate. My highest recommendation to this team!

The technician called to indicate that he was able to arrive earlier then our scheduled appointment which we very much appreciated. He were coverings on his footwear which was very considerate. He evaluated the situation, explained the problem, his solution and the cost involved. He worked quietly, thoroughly and was very polite.

The service was completed today but the technician explained that there is a warranty with his work if there is any problem.

I would definitely use CAPITAL APPLIANCE REPAIR again.

I called for an appt. Sergai came the next day on time. Diagnosed the problem. He showed me the problem. He returned the next day on time and my oven was fixed within 20min. of his arrival. He was polite and the whole experience was as pleasant as an oven repair can be. I will call Capital Appliance Repair for any future service requirements.

I left a message after business had closed the night of a power outage, and received a call back by 8:15 the next morning. A very friendly repair man was at my place by one that day. He found two bad parts in the fridge, and gave an estimate for repairing everything same day.

In the end we chose to buy a new fridge rather than repair this one, and he gave us recommendations on which brands were more reliable. He also walked through our kitchen giving us tips on our other appliances, and unhooked the water from our fridge so we could have it taken away. The whole experience cost less than $80. We will definitely call them for any future repairs.

Service rendered was good and technician was thorough and courteous.

the sent a service man within 2 hr. of my call and he diagnosed and fixed the problem in less than an hour. to my complete satisfaction. what more could one want.

The agent came on time and was very professional in his approach.

He came up with options as to the repair. The place was left clean after the work.

I would recommend Capital and this repairman.

Service was efficient and very good, and I appreciated dealing with the same technicien and same receptionist. The first new part ordered was defective but as soon as the replacement part arrived, the technicien called and came to replace the part right away. I would recommend this company.

My oven was not heating properly. I had it on at 325 f and all of a sudden an alert started going and the read out indicated an f10 error code. We had to turn of the stove at the breaker panel since the stop button did nothing. The next day I turned my oven on, again at 325 f and tried to roast potatoes. They burned to a crisp so then I put an oven thermometer in the oven and it registered 455 f and started ringing again with an f10 error code. I called Capital for service and they came within 24 hours and assessed the problem to be a burned out board. It needed to be ordered so 3 days later the service tech returned and replaced the board within 15 minutes. Service was quick, efficient, clean and thoroughly done. The technicIan was polite & punctual.

Prompt assistance and straight forward explanations.

Arthur was excellent, quoted correctly, repairs done efficiently and professional. We would definitely hire you again. Excellent customer service and repairs! Thank you

The service by Sergio was excellent. He has a great personality and gives information needed. If I need service again, I will surely call again.

We had a very friendly, reliable, and professional repairman. He identified the issue immediately, ordered the part, came the next day and fixed the problem. It is the second time we have used them, for separate issues, and we will continue to do so.

Slava was our service rep and was prompt and very friendly. Had problem fixed in 10 minutes and charged only service fee. Will use company again.

Fast, polite, efficient service! The stove wasn't working, in a weird way (when some burner lights came on after twisting the dials, the main screen would engage, but no heat got to the elements; and when they were turned off again, all power to it would cease too). Their service tech arrived, checked the fuse box in the basement, checked the burner elements, et voila! Working perfectly again, no song and dance, very honest, only paid for the service call! I will definitely recommend these guys and their excellent tech, Artur, again!

Called the company saying I was having issues with my washer not working and making noise. Technician came to my place, looked at it for 10 min, clipped something back and I was charged $100. Total time spent in my unit for service did not exceed 15 minutes, no parts were changed but okay, I paid and did not say anything.

The next day I tried doing laundry and the washer kept stopping mid-way through cycle (it had never done that before). I called the company and they told me this was a different issue and that I would have to pay again! I told them I had never had this issue before and that by paying the technician $100 I expected to have a functional washing machine but they told us it was not their problem and that if I wanted the technician to come fix it I would have to pay out of pocket again!!

Horrible customer service, overpaid and I am still left with a non-working washing machine! Stay away! DO NOT RECOMMEND!

My phone call was answered after 6pm and a service call was arranged for the next day. The service man arrived with the part assumed to be the issue (pump) and the repair was completed efficiently and at the cost provided prior to work starting. Very friendly and professional.

A technician arrived within 24 hours of my initial contact with the office (though I had not flagged my call as urgent) and he spent an hour to provide a thorough diagnosis of the problem with our washer/dryer and a well-reasoned recommendation as to what we should do about it. Very impressed.

I called Capital Appliance for dishwasher repairs, we agreed on a appointment for the next day, the operator said the technician would call 15 minutes before coming, technician Paulo Slatynsky called and said he would be at my home in about 15 minutes, he arrived in 12 minutes.Paulo was VERY courteous and professional, he diagnosed the problem,and told me what needed to be done, I agreed 100% with what he said and told him to proceed with the repairs.Paulo was extremely clean in all the work he done, no mess in the hour and a half he needed to complete the job, he explained everything as he worked, the job was well done and tested several times be fore he left. I give Capital 5 stars and Paulo 5 stars plus. Paulo Slatynsky is the guy you want to repair your appliances.

Great experience, the technician came with the part needed as I mentioned the error code and model of the washer in my email. Very courteous, prompt and knowledgeable. I would definitely recommend Capital Appliance Repair them and use them again. My only regret was not getting the technicians name to thank him personally.

The service providers were professional, on time, polite and careful in their work. They determined the work needed, costed it and ordered a part which arrived within two days and promptly returned to replace the part and dispatch with an ice build-up at the bottom of the freezer that grew due to the lack of fan. They did this considerately and avoided any mess and with a good sense of humour. Half payment on advance and balance paid when work was completed.

I recommend them highly.

I was very pleased with the speed at which a repairman arrived at my home. He was very pleasant explaining the pros and cons of the repair including warranty of the part. My only negative is that I felt the labour costs were rather high. I did request the senior discount of $30 which was listed on the website but was only give a $25 discount which everyone receives. I would definitely use this company again.

Excellent service to repair my frig. The technician arrived on time, was extremely polite and knowledgeable, explained the situation, returned with the part, fixed it promptly and cleaned up afterwards. I received a text indicating that the technician was on the way! Love the service.I would highly recommend Capital Appliance Repair.

Great service by a very personable young man. Repaired my washer when another repairman said it was the motor.

Service was excellent. The technicians were very polite and professional. I highly recommend this company for any applicable anyone would require.

Great job and got my part before I was expecting too.

Fixed the problem with the washer in relatively short period of time. The technician provided a clear explanation of the charges, what he was going to be doing & the final results. I also appreciated that he called a few minutes before his arrival. He was also thoughtful enough to remove his boots upon entering.

Great meeting the tech today. He was pleasant, knowledgeable and completed what we asked of him on our dishwasher and fridge. Thank you for your prompt and efficient service. You will be our go-to company from now on.

The repair person was very good. His name is Uri. He was very professional. If I would need another appliance to be repaired I would definitely go with the same company.

Excellent and speedy service. Ordered the part and received next day, installed same day. Very courteous.

Excellent service. Very knowledgeable and professional.

The service was provided on a late cold Friday afternoon. The technician was responsive, quick and efficient.

I called and the technician arrived the next day as scheduled, diagnosed the problem, ordered the part (not readily available) and arrived in the scheduled time for the replacement. I liked the fact that the service was punctual and the technician was efficient and pleasant.

My wife & I noticed our fridge wasn’t keeping things cold... So we called Capital Appliance Repair & they sent out a repair technician the same day. Their Technician Alex was professional, polite & very knowledgeable. He discovered that our fridge was actually frozen solid because the control board wasn’t sending a signal to the defrost unit to prevent frost from building up. Alex defrosted & diagnosed the issue to get the fridge back to working & ordered the control board. A couple days later he returned to install the control board, completing the repair. I would use the service again for sure & I would recommend them.

The company was very responsive. Service same day as opposed to 3 other companies I called that were booking 2 weeks or more out.

Yuri was very knowledgeable about the machine and spoke well about what could and could not be done. Yuri was clear, concise. completed the work quickly, efficiently and left the job site better than he found it.

I would definitely use Capital Appliance Repair again.

We can't say enough about how satisfied and pleased we were with the repair work on our washing machine.. The service staff were prompt, professional and fair - their work went above and beyond our expectations. Totally satisfied and pleased with Capital Appliance!

Capital Appliance Repair had a technician visit my house within 1 business day of my calling in to have my dryer's power cord replaced. The only significant delay in completing the repair was waiting for a part that had to be ordered and shipped from Toronto.

The technician was polite, to-the-point, and professional, and pricing was very reasonable.

My only suggestion for improvement would be as follows: although I called in with a specific, known problem with the dryer, it would have been soothing to know that the technician reviewed the other dryer components and determined they were all still in good working order. I don't really recall the technician doing that - not to say he didn't, only that I don't recall him discussing it with me.

Polite, knowledge friendly keeps their appointments. I wish I would have known them when we had other appliance problems. We will continue to use their service again.

I wanted to know what could be wrong with my old refrigerator (it's over 15 years old). Basically, nothing except a small leak in the cooling gas. The repairman was straightforward with me in explaining how he concluded that (basically he found nothing wrong with the other parts). He told me that recharging the gas would likely cost close to a new refrigerator and not really solve the problem as the leak would continue. So in the end, he only charged me for the service call. He kindly gave me a few tips for shopping, like avoid LG brands and twin cooling systems as these are hard to fix, and also told me that there's little point paying a lot for a fridge since nowadays we're lucky if they last more than 7 years. Having to replace a fridge is no fun, but I can at least go shopping knowing what to ask for. So excellent service in spite of the problem.

I was very impressed with the service I received this morning. The technician arrived quickly, immediately located the problem and fixed it just as quickly. He was professional, informative and courteous. Great job!

Eleanor Cox

On the first visit, the repairman quickly identified the issue, ordered the part and quoted a price for the total job. The second gentleman on the second visit replaced the part and included some additional work which he did not charge for. Both were courteous, friendly and knowledgeable as well as efficient in the work they did. I would highly recommend them.

The service provided was excellent.. The technician found the problem quickly, explained it clearly and explained the process for procuring a new part and for its installation once it arrived in Ottawa. Within 3 days the part arrived and an appointment for installation was set. Installation, while not without challenges because of the tight design of the stove, to less than hour and was professionally done. I would not hesitate to use Capital Appliance Repair and Mr Shifrin's services in the future.

Very satisfied with the prompt service call as well as the technician. Would recommend!

Capital appliance repair has the ability to visit the same day that you call for an appointment.

The technician is very knowledgeable and was able to determine the cause for the dishwasher not draining. Fortunately, the drain pump did not need replacing. The technician cleaned up when he was finished.

I would call this company again.

Very professional, quick response, polite technicians.

Repairman literally cleaned my oven so that the problem wouldn't happen again. Was supposed to arrive between 8 and 10 p.m. and arrived at 8 on the dot. Will recommend.

Showed up at door and within an hour. He left me with a working machine. Great job guys.

We had the opportunity to use Capital Appliance Repair when our Washer stopped working last Sat. July 29th.

We called and immediately received a call back with an appointment between 4 and 6 pm

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Pavlo arrived on time and spent time checking to see what the problem was and found the Pump was not working and he had to order a new one.

He was polite and friendly and worked hard to rectify the problem.

Today Sat. Aug 5th Pavlo arrived right on time at 10 am and within an hour had the new Pump installed and the washer working.

He is a very friendly, polite and nice guy who works hard to make sure the Customer is satisfied. He is friendly and we would be happy to use him again if needed.

Thank you Pavlo