Christenson Exteriors is an Edmonton-based company specializing in top-quality window, door & siding replacement. The Christenson family have been in the residential construction industry in Edmonton and area since the late 1940's. We have always been committed to providing quality construction expertise whether we are working on single family homes read more...
I hired Christenson Exteriors in May of 2014 to remove the existing windows and door in my sunroom and replace with 2 Marvin windows and a new door. The job included reframing the sunroom. Based on the estimate for the job, I was asked for and paid half upfront ($5000). A couple of weeks later, I was asked for and paid an additional $1000 because the windows were more expensive. The work was to begin the first week in July. In the second week of July, I phoned the company and was informed that the windows had not yet been ordered and would take 5-6 weeks. In August, I phoned Christenson Exteriors and told them that I was going on holiday for four weeks in September/October so they could start before or after my holiday. We agreed that they would start the first week of October. The first day on the job and I was told that they forgot to order the door! So, the work progresses. Over the Thanksgiving weekend, I measure the rough openings of the windows and realise that they are too small (one window needs to meet legal egress requirements). I inform Christenson Exteriors and it turns out, they ordered the incorrect windows, more expensive non-standard size windows at that. And, so begins a protracted discussion of can I accept one of the windows and maybe french doors to meet legal egress (but now requiring me to pay for a deck, rearrange landscaping, room layouts, etc.). I decide to stick to my original plan and window sizes. The door eventually gets installed and the rough openings are changed to reflect the proper window sizes. I received an invoice detailing the cost of the work to date but mistakenly showing my downpayment as $2500 rather than $6000 and therefore mistakenly showing me as owing them money. I recalculated the invoice with the correct downpayment showing me in a credit position of $672. This invoice arrives 4 weeks after I told them that the window they ordered was the incorrect size. After quickly verifying with the window company that the proper windows hadn't been ordered, I told Christenson Exteriors that I did not believe that they intended to complete the job and I wanted my $672 refunded. I emailed them a week before this posting to ask about the money and have heard nothing. And, I still don't have any windows in my sunroom.
The conclusion: Christenson Exteriors did a satisfactory job with the demolition and framing but they are poor business people and they can't be trusted. Simply too many mistakes that they don't make right and, they have not returned my money to me. Not recommended.
Christenson Exteriors has a TrustScore™ of 3.0. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Yes|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2010|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Christenson Exteriors is an Edmonton-based company specializing in top-quality window, door & siding replacement. The Christenson family have been in the residential construction industry in Edmonton and area since the late 1940's. We have always been committed to providing quality construction expertise whether we are working on single family homes or multi-family apartments. Christenson Exteriors is committed to continuing this legacy by using the best materials available and training our employees to use the best practices available. This is evidenced by supplying our installers with the Installation Masters training through the National Glass Association. We are members of the Siding and Windows Dealers Association of Canada (SAWDAC)
All of our work comes with a 5 year warranty on labour and up to a 20 year warranty on window components.
|Main Contact(s):||Randy Christenson|
|Alternate Phone Numbers:||780-497-0958,|
|Listed with TrustedPros since:||2010|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||No|
|Licensing Information:||Click here to view our Licensing information|
|Insurance Information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.