Christenson Exteriors

I hired Christenson Exteriors in May of 2014 to remove the existing windows and door in my sunroom and replace with 2 Marvin windows and a new door. The job included reframing the sunroom. Based on the estimate for the job, I was asked for and paid half upfront ($5000). A couple of weeks later, I was asked for and paid an additional $1000 because the windows were more expensive. The work was to begin the first week in July. In the second week of July, I phoned the company and was informed that the windows had not yet been ordered and would take 5-6 weeks. In August, I phoned Christenson Exteriors and told them that I was going on holiday for four weeks in September/October so they could start before or after my holiday. We agreed that they would start the first week of October. The first day on the job and I was told that they forgot to order the door! So, the work progresses. Over the Thanksgiving weekend, I measure the rough openings of the windows and realise that they are too small (one window needs to meet legal egress requirements). I inform Christenson Exteriors and it turns out, they ordered the incorrect windows, more expensive non-standard size windows at that. And, so begins a protracted discussion of can I accept one of the windows and maybe french doors to meet legal egress (but now requiring me to pay for a deck, rearrange landscaping, room layouts, etc.). I decide to stick to my original plan and window sizes. The door eventually gets installed and the rough openings are changed to reflect the proper window sizes. I received an invoice detailing the cost of the work to date but mistakenly showing my downpayment as $2500 rather than $6000 and therefore mistakenly showing me as owing them money. I recalculated the invoice with the correct downpayment showing me in a credit position of $672. This invoice arrives 4 weeks after I told them that the window they ordered was the incorrect size. After quickly verifying with the window company that the proper windows hadn't been ordered, I told Christenson Exteriors that I did not believe that they intended to complete the job and I wanted my $672 refunded. I emailed them a week before this posting to ask about the money and have heard nothing. And, I still don't have any windows in my sunroom.

The conclusion: Christenson Exteriors did a satisfactory job with the demolition and framing but they are poor business people and they can't be trusted. Simply too many mistakes that they don't make right and, they have not returned my money to me. Not recommended.