This Concord area window company is rated 3.2 from 25 reviews with a TrustScore of 2.2. Services offered include window installation work. Read their reviews, ask about license and insurance information, and request a quote.
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Alert...do not get Clera Windows....The jams were full of holes and scratches on every new window, when the area manger came back and I pointed out a big gash right by one of the handles to open a window on the bay window, so they come back and start tearing of the jams on our supposed brand new factory windows and replaced the pieces with more damaged pieces, he comes back again and when we point out the damage on the new pieces he says they weren't that big.....there's a lot more but I wanted to get this out there so no one else has to go through this crap that we are, for your own good stay away from Clera Windows.
Our experIence with Clera Windows was horrible to say the least! It took months to get our windows installed and we were told a much shorter time frame. I followed up several times. Then there was only one installer instead of a team of installers as we were told installing all 9 windows.
We had lost all trust in Clera already after being ignored for months when following up on our windows, that I had to take time off work to ensure the windows were being done properly. Good thing I was home as the installer tried to leave the old, jagged, rotted frame on my 1970s home and just insert the new window into that. I told the installer I will run to Home Depot and buy new wood right now if I have to. He then proceeded to throw the wood with nails sticking out on my roof. I guess he wasnt happy and then went to Home Depot and brought new wood for the frame. Messes were left for us to clean up everywhere. On the Friday the installer took all of his tools and ladder and left without a word. We were right there so we dont understand why he couldnt say a word. We figured he wasnt coming back. Then he suddenly appeared Monday without a word or a call. What if nobody was home? I told him I thought you werent coming back. He said Clera should have called us. He said Clera didnt even pay him for the last job he did.
We sent photos of the issues we have noticed with the windows so far to Raj with a brief summary of issues.
Issues with windows:
There are cracks/holes in window casings, installed wrong windows in wrong rooms (master was to be 2 triple pane windows for noise surpression, while the other bedroom was to be double). Some windows very tight/hard to lock/unlock, large dining room window out of plum, hole in a screen, several dents in screens, silicone was filled in window casing on large main window casing to supposedly hide a hole (did the hope the customer wouldnt notice? Someone noticed the issue, and tried to conceal it. Nobody including the installer or clera has pointed out any issues except for us), window winder just falls off, shims left in windows, etc. And we shouldnt have issues with brand new windows either! There is obviously no quality control or inspection before the windows leave the factory!
On the day the installer completed the job, we sent another $3000 payment towards the windows.
The following day Raj calls asking if we paid the installer. Um why would we pay the installer? Everything has been sent by etransfer thus far, and there was never any mention of giving a payment directly to the installer.
Then Raj asks why I only paid $3000 yesterday, so I tell him thats my daily etransfer limit with my bank. Then he asks if I want to pay the rest right now by credit card. I said no, Ill continue with my payment method but also I still have all of these issues listed above with what are supposed to be brand new windows.
Raj then says he will send his Quality Technician to fix the issues AFTER I pay in full for the windows.
Why should I pay in full prior to the job being finished? Also who knows if the issues can be fixed (or will be fixed the way Clera is making me feel)? He then threatened legal action !!!
This was the very next day after the installer left.
I had already paid another $3000 etransfer yesterday, and Im left with all these issues with my windows, and nobody has fixed anything and Im expected to just trust the guy and pay everything?
What kind of Mickey Mouse company is this threatening legal action when Im obviously extremely dissatisfied with the installation of quality of the windows installed. It was soooo unprofessional.
Installation somewhat OK. BUT service or follow up customer service just awful. I have emailed Clera as well as called them and no reply whatsoever.
I have spent 19K with Clera Windows & Doors and expecting better service! DO NOT USE CLERA Windows and Doors.
Again, my request was simple, please provide replacement handles for my windows, and I never received an email reply or call!
Poor quality windows. Seals have broken as well as the hardware. The caulking job was horrible. Can't open one window. Took tools from my garage. Installed torn screens. They do not honor the warranty. I have called them for years to fix the deficiencies only to have the secretary laugh at me. Stay away from this company.
After MONTHS of trying to get a thermal crack dealt with unsuccessfully, the window finally blew out. Trying to get the window replaced was like history repeating itself. Unanswered phone calls and emails left me having to go elsewhere. The window was over 5 years old and the original sales rep is no longer there (which seems to be part of the excuse, I can’t help that). But it’s the quality of the responsiveness an communications alone which left me most frustrated. They were a good deal at the time but why would I even go back for future problems?
I had my windows and doors replaced less than a year. I have a small issue with 1 of the screens. I've been trying to get someone to take care of it for 6 weeks and still nothing. Now the guy that sold them to me is avoiding my calls and I tried calling head quarters and all I get is someone will call you back Still waiting. Do yourself a favor get your windows and doors somewhere else. It's just a hassle contacting them after you buy their product.
CLERA FM WIndows and Doors has a TrustScore™ of 2.2. The average TrustScore™ for other businesses providing similar services in Concord and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 2 | 25 |
Approved | 2 | 25 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.9/5 | 3.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by CLERA FM WIndows and Doors may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Concord area window company is rated 3.2 from 25 reviews with a TrustScore of 2.2. Services offered include window installation work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Elijah Vieau |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Services listed by CLERA FM WIndows and Doors may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact CLERA FM WIndows and Doors to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.