This Concord area window company is rated 3.2 from 21 reviews with a TrustScore of 1.8. Services offered include window installation work. Read their reviews, ask about license and insurance information, and request a quote.
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Installation somewhat OK. BUT service or follow up customer service just awful. I have emailed Clera as well as called them and no reply whatsoever.
I have spent 19K with Clera Windows & Doors and expecting better service! DO NOT USE CLERA Windows and Doors.
Again, my request was simple, please provide replacement handles for my windows, and I never received an email reply or call!
Poor quality windows. Seals have broken as well as the hardware. The caulking job was horrible. Can't open one window. Took tools from my garage. Installed torn screens. They do not honor the warranty. I have called them for years to fix the deficiencies only to have the secretary laugh at me. Stay away from this company.
After MONTHS of trying to get a thermal crack dealt with unsuccessfully, the window finally blew out. Trying to get the window replaced was like history repeating itself. Unanswered phone calls and emails left me having to go elsewhere. The window was over 5 years old and the original sales rep is no longer there (which seems to be part of the excuse, I can’t help that). But it’s the quality of the responsiveness an communications alone which left me most frustrated. They were a good deal at the time but why would I even go back for future problems?
I had my windows and doors replaced less than a year. I have a small issue with 1 of the screens. I've been trying to get someone to take care of it for 6 weeks and still nothing. Now the guy that sold them to me is avoiding my calls and I tried calling head quarters and all I get is someone will call you back Still waiting. Do yourself a favor get your windows and doors somewhere else. It's just a hassle contacting them after you buy their product.
CLERA FM WIndows and Doors has a TrustScore™ of 1.8. The average TrustScore™ for other businesses providing similar services in Concord and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 21 |
Approved | 1 | 21 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1/5 | 3.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by CLERA FM WIndows and Doors may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Concord area window company is rated 3.2 from 21 reviews with a TrustScore of 1.8. Services offered include window installation work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Elijah Vieau |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Services listed by CLERA FM WIndows and Doors may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact CLERA FM WIndows and Doors to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.