CLERA FM WIndows and Doors

We replaced several windows and a Patio Door. We experienced poor communication, poor order accuracy, very poor customer followup, very poor fixing of errors. We never got exactly what we had ordered.

I recently had our local Clera Windows agent replace the windows in our bay window. The installation was smooth and final result was great. Service was friendly and professional.

Ordered all of our main floor windows to be redone in October 2017. We planned to have them installed in the fall to save on heating costs through the winter. As soon as the order was signed there was zero contact from the company on the progress of the windows. I continually had to call the salesperson that sold us the windows (Tom Crowley) to get any sort of update on how the windows were coming along and when they would be installed. He would tell us that they would be done in the factory and ready to be installed in 2-3 weeks. 4 months after the initial install date they were finally installed in the middle of March. Winter had come and gone. Absolutely zero customer service on the part of Clera Windows and our salesperson.

Once the windows were finished and ready to be installed, the contractors who installed the windows were very good to us. They installed them within the week in order to meet our deadline for an energy audit to get a rebate for the windows. The initial deadline for the rebate was in February, luckily we got a month extension or we would not have gotten the rebate.

I will never recommend Clera Windows to anyone.

Good until there is a warranty issue, then they don't stand behind their product. I have a bad draft from one window and mold growing inside. The salesman John says he does not know what is causing the problem but of course its not the window and no warranty. NOT SURPRISED. He then said if I didn't like his answer he could send someone else who will charge me $55.00 an hour to inspect it (I was told this is a good deal because normally he charges $150.00) ... HUH ? Clera claims their employee "thoroughly" checked the window, but funny enough didnt even notice the window crank arm is broken. They also asked me to take down the review.

Absolute worst quality and the worst service. Complete crooks. This company left us with worse quality windows than we even replaced.

They attempted to replace two windows and in each instance the quality became worse and worse.

They stopped answering phone calls. They left us with windows that have required additional replacement from another competent company.

Also, despite having paid in full for this awful product they sent us to collections and it has negatively affected our credit. Would you pay for this?!

The photos speak for themselves. This is a large company that gets their foot in the door by offering a competitive price but their product is absolute junk.

Excellent service by James Kennedy. Very impressed with product and installation lead by Paul. I had a few issues that were taken care of promptly and highly recommend your product and these to guys... they do your company proud.

Clera Windows supplied and installed ten windows at my home in Amherstburg. I am very happy with the quality of the windows and the professional installation. The price that Gary gave me was very competitive and fit my budget. I will contact Clera for a sliding door this summer.

To Whom It May Concern:

We recently had some renovations done to our home in Woodbridge. A major portion of this undertaking was the replacement of the 23 year old wood windows. We looked at many different options, but were directed to CLERA Windows by a friend who had recently used them in replacing a front door. We were very impressed by the professionalism shown by the representative who visited our home, which led us to decide to use CLERA. We found the price to be competitive with similar quality windows and felt confident in our decision based on the company’s long history and good reputation. The installation was performed within the time quoted. The new windows look beautiful and increase the amount of natural light in our home, while reducing a lot of the traffic noise. Many of our neighbours have commented on the job. I highly recommend CLERA windows and Doors.

Sincerely,

Susan Ridolfo

Very good service. Chris was very knowledgeable, very courteous, very helpful. Excellent quality doors, excellent quality windows. I would highly recommend this company.

I had a builder grade patio door which was letting in cold air in the winter. I had Clera replace it with an energy efficient patio door with Low-E glass and Argon gas. The difference now is huge! The room is warmer and there are no more drafts. The installation went smoothly and the crew was just great. Will definitely recommend them in the future.

I purchased windows for the back of my house and a new front door back in the winter of 2014 and had them installed in the spring. I had the pleasure of dealing with Gerald, and two of the local installers. The windows and door all look very pretty, and they all operate as they should. I have told my friends to use Clera when they have mentioned updating their homes.

Terry was a very pleasant and knowledgeable salesperson. The installers worked very hard and were reliable. They were willing to answer questions and made sure I knew how to operate the windows and patio door before they left. It was a bonus that they took all the stickers off the windows. They made sure that they took every piece of waste material with them when they left. I am very pleased with the look of my front door, the way the patio door locks and the appearance of my new windows. I am expecting my house to be warmer this year.

Had FM windows installed in 1999 recently the latches and locks were breaking called FM windows got a hold of customer service and was offered new latches and locks at no charge with free shipping direct to my door.

How stand behind your product is that very pleased with the quick response took 1 week.

Had my windows and doors installed by Clera. The salesperson David made some great recommendation and the price was competitive. We were pleased with the installation and are glad we chose Clera.

The price was good and the sales person, roddy, was convincing. The problems started after we signed the contract of course. First, the manufacturing delayed by 6-weeks and of course they just made excuse after excuse (in total it took a few months to finish).

Secondly, booking installation was difficult.

Then after the first winter one of the larger windows leaked immediately. Clera quickly sent someone to repair it but they did so by caulking the channel around the outside of the window. I later learned from an aluminum siding installer that this was the incorrect approach, that channel is meant to be left open so water can naturally flow around the window.

Finally, one of our bedroom windows was poorly installed and will not close properly after it is opened. We have called several times both the local representative and the head office. I was able to reach an actual person only once, they said I would be contacted by the repair team and that never happened. Now they do not pick up their phone and nobody is coming to fix it.

They are a very disrespectful service organization and cannot be trusted with something as important as your home's windows.

I have had an ongoing problem with my double doors that they seem to have no clue how to fix ( they have been to my home three times and counting ). Water comes in when there is a strong rain and now with winter here there is ice forming on the bottom of the doors from the cold air coming in. They say I should get an overhanging roof, yet for the 15 years before I never had any issues. The salesman is just that, a salesman, no help what so ever. I'm at a loss at what to do other than keep calling them back. I know one thing for sure, I will never refer them to anyone.

We had our windows and doors installed starting in December of 2010 and finishing in Spring of 2011.

There were numerous issues wrong:

- metal was imperfectly cast in wrought iron door necessitating replacement

- rear garden door panel leaked needed replacement

- screen for rear garden door was wrong size and needed to be replaced

- rear garden door was not installed properly (didn't know till spring) would not stay open as door was not installed level

- no caulking was installed around top of basement windows

-screws were drilled into door frames without countersinking and now as a result are splitting

- excess glue or sealant was left around window frame on garden rear door when panel was replaced

- FM Clera installer was not an employee but a contractor(this may have now changed)

- locksets were not professionally installed and the damage is now evident.

- the installer damaged the eves when they did the second story and this is still not repaired even though I mentioned this numerous times.

- this past spring cleaning siding on second story found that top of one window wasn't caulked at all (2 1/2 yrs later!)

- removed trim this summer around door to paint and found gaps where foam was not installed. I am now checking other windows and will be checking doors.

Overall I am not very satisfied with FM/CLERA. THe sad thing is that this could be rectified. I had a house and a rental property done by them in Kingston and the installation crew was superb and the franchise salesman excellent at following up.

The product they make is as good as any other on the market. As I see it their problem here in the GTA is poor installation, and poor quality control.

Update: June 18th . After numerous issues that have been ongoing since 2010, we had the crew from CLERA Windows Kingston here to rectify and remediate. They removed all the old trim and refoamed/reflashed. The sad thing was that by and large when most of the windows that they removed the trim from were exposed it was discovered that there was little to no foam to installed. In one case around the back garden patio doors I was able to slide my hand in and touch the back of the inside moulding. This was around 80% of the door frame. I have literally been heating the out of doors since winter 2010. Folks please check that there is foam installed before you let the installers put trim in place inside and outside. Further if you live in York Region where this installer (Drew) works I would suggest you pull the inside trim and look to see if foam was installed. I have video if you would like to see it email me.