This Peterborough area window company is rated 4.8 from 150 reviews with a TrustScore of 4.4. Services offered include window installation, sunroom and garage door work. Read their reviews, view license and insurance information, and request a quote.
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My wife and I are very pleased with our new windows. Right from the initial walk down to the final install the job was right on track..The installers we're very professional and personal. The windows look great. We ended up ordering a garage door as a result of a pleasant install.
11 windows and 3 doors installed. Installation was done by the time quoted. The gentleman who did the installation were respectful and professional with attention to detail. All questions or requests were answered and addressed in a timely manner. Clean up and removal was very well done. I can't say enough good things about the experience we had with all involved. So far so good. Only been two weeks since install. No problems yet.
The installers were prompt and did a very professional job. They cleaned up each day, took the old windows and doors for disposal and ensured everything was fully finished before leaving. We would retain them again in the future and recommend their services to others.
Quote was provided promptly after an on-site visit. Product was installed ahead of schedule. Installers were neat and careful in their work. We are very pleased with our new railings.
The installers did a great job and they even cleaned the windows inside and out, which was a huge help because they are on the second floor.
Would definitely recommend Connor Windows!
Sincerely,
Don Bocking and Anne Morawetz
I must express what a delight to deal with Connor Windows and their owners and installation persons. After I got the first 2 bay windows I liked them so much that I arranged to order 2 more and I love the windows and quaility of workmanship . I had one minor problem and they refused my payment till they ordered replacement parts and absolutely followed up promptly and fixed the problem. I have absolutely no hesitation in stating they are a lovely group of people to work with and the experience exceeded all expectations. Lest anyone think my response is made up I am a cottage owner on Upoer Stoney Lake and would be happy to respond to any inquirey.
I wouldn't recommend this company if my life depended on it. I am a woman over 60 and asked them to fix a screen and make a new one for me. The owner, Darren, came and measured the one window I needed to replace. There was never a screen in the window. The screen that I needed was 13 3/8" x 49 1/4" White Frame. Black Fiberglass Mesh Screen. I ) ordered August 15/17 and today I finally got it and installed it myself. (October 5/17)
Here is the problem.....When I first received the screen it was way too large! I called, they said bring it in we will fix it. Another week goes by and I called, screen is ready. I go and pick it up...bring it home...and it still doesn't fit!! I called, they offered a refund, I said no...I need the screen to fit. It appears to be backwards. He states he found that hard to believe. Offered to come to the house to see. A week later, an hour later than he stated he would arrive. He looks at the screen agrees it is backwards. Scratches his head and states again, refund? I showed him other screens in the house. Asked if it could be fixed with any of those options. We decided to used screen clips and pull the other spring ones out. Another week goes by, I drop in, screen is not ready. Another week goes by, I call...screen is ready but can't find screen clips, I say, "I am sure Home Hardware will carry that." He claims he tried and no clips. Says he is going to contact one of his contractors. He calls a few days later, still nothing!!! I stop into Home Hardware, across the street from where his shop is. Guess what???? I found the clips!!! I drive across the road to pick up my screen. Darren is there. I tell him I found the clips at Home Hardware!!!
So after all this, I ask for a rebate on my costs $70 for this screen, plus $5 for the clip, never mind all the gas I consumed coming and going for this screen, not to mention all the time involved............ and he says, "Oh, I can't do that!" I was so put off that he just didn't give a damn.
Oh, and the other screen that I asked to be fixed. There was a clip broken off it, and asked if he could find one for me. He stated he would try. When he finally gave me my quote, he stated he couldn't find those clips, not manufactured anymore. He could replace the screen for $120+ I told him I would pass. Guess what?? I found the clip at Home Hardware and they fixed it for free!!!
So, do yourself a favour, The company sucks!!!!
I did ask to have the retractable clips removed as they were on the outside of the screen!!! In order to remove the screen to clean the window I would have had to damage the screen to get it out. (crank window) You scratched your head wondering what to do and I offered suggestions to what could be done based on what we already have in the house. With the screen that you made, the screen clips were the only option. The appointment time was for 10 as I had written it on the calendar and you arrived shortly after 11. I was called into work for 1:00
I asked for a rebate because of all the gas I used to travel back and forth to get the screen. You never once offered to deliver it!! I was told you couldn't find the clips and I waited a few days. If you had called to tell me you had them, I certainly would not have purchased them!! And to tell me that you were offering them to me at no charge?? Well I guess you should. You made a screen that was far to big, then when I came to pick it up, it was made backwards with the clips on the outside of the screen instead of the inside!! You kept offering me a refund because you didn't want to deal with the mistakes you made. The time it took to make this small screen was unacceptable. I will never do business with you again.
Hi Pat,
Thank you for taking your time to share your experience. We always do our absolute best to give the best service possible and it is unfortunate that in this case our best was not enough, although I do not think the issue was enough to a warrant a false and misleading review.
I apologize that the screen arrived the incorrect size initially but we were quick to resolve that issue to the measurements we had taken on site. You did call us afterwards at the end of the day on a Friday that it did not fit which we set up a time for us to come out on Monday morning. We were not late for that visit and upon arrival you stated that you had forgot we were coming and you had been called into work so we would have to be quick. The screen was installed and fit perfectly when we went inside. Your issue was that you did not like the retractable pins that locked the screen into place and you wanted us to remove them. We took the screen back to the shop and removed the retractable pins that were installed into the screen frame. You had also asked that we try and find another kind of clip similar to ones on another one of your screens in which we ordered them in for you at no charge.
Today when you came in we told you we just received these clips but you became quite upset as you had just purchased some on your own. You then asked for $20.00 off of the screen or you would post a bad review in which we respectfully said no to this and apologized for any issues caused by our end. There was another customer in the showroom at this time as well that had commented on this so we are comfortable that we treated you with the same respect that we treat every other customer that gives us the opportunity to serve them.
Truly a pleasure to deal with start to finish. Attention to detail and fit and finish second to none in my opinion ??
Also used Connor for our rear sliding door a couple years back.
Thanks and will definitely use you for our windows in the not to distant future.
Jim and Susan Thompson from Ennismore.
Connor Windows and Doors has a TrustScore™ of 4.4. The average TrustScore™ for other businesses providing similar services in Peterborough and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 12 | 150 |
Approved | 12 | 150 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.9/5 | 4.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1985 |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Garage Doors, Sunrooms, Windows and Doors,
Awnings, Bathroom Renovations, Decks, Shutter Systems, Skylights
This Peterborough area window company is rated 4.8 from 150 reviews with a TrustScore of 4.4. Services offered include window installation, sunroom and garage door work. Read their reviews, view license and insurance information, and request a quote.
Connor Windows and Doors was awarded Best of TrustedPros in 2023 for Windows and Doors in Peterborough.
Connor Windows and Doors was awarded Best of TrustedPros in 2022 for Decks, Windows and Doors and Sunrooms in Peterborough.
Connor Windows and Doors was awarded Best of TrustedPros in 2021 for Windows and Doors in Peterborough.
Connor Windows and Doors was awarded Best of TrustedPros in 2020 for Decks and Windows and Doors in Peterborough.
Connor Windows and Doors was awarded Best of TrustedPros in 2019 for Windows and Doors in Peterborough.
Connor Windows and Doors was awarded Best of TrustedPros in 2018 for Decks and Windows and Doors in Peterborough.
Connor Windows and Doors was awarded Best of TrustedPros in 2016 for Windows and Doors in Peterborough.
Main contact(s) | Darren Richie |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Our Vinylguard Contour Series Vinyl Windows Come with a Factory Lifetime Labour and Material Warranty from the Manufacturer on all vinyl, hardware, and sealed units. |
Accepts credit cards | Yes |
Year established | 1985 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact Connor Windows and Doors to request licensing info. |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.