We specialize in replacement windows, doors and patio doors for the residential market and work directly with homeowners, and take care of supplying and installing the windows and doors. We offer energy efficient vinyl windows, steel and fibreglass doors and patio doors. Our window options include casement, awning, slider, hung, read more...
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I just had 10 windows installed in my home and Ernie and his crew finished in one day!!! I am very pleased with there work and commitment. Everything was left as it was and they cleaned up after themselves.. Great Job guys.
Thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
A great experience from start to finish. The crew was great explaining the job before beginning. First rate cleaning as they worked that was unexpected but very much appreciated. I would totally recommend Ecoline Windows to anyone for consideration.
We're glad you were satisfied with all aspects of your window replacement. Don't hesitate to contact us if you have any questions about your new windows. Keep in mind also, we offer a referral incentive if you choose to recommend us to any friends or neighbours.
The worst company that I have ever dealt with.. Installed smaller window than the original.. installation is really bad.. low quality product especially the screens.. broke just a week after installation. No response to service requests. The manager and the sales lead never attend your call or respond to your email requests.. so if you are looking for a product and service value to your money, do not go for Ecoline. You will end up with initiating legal actions…
My response to your feedback:
First of all, I didn’t receive any calls from you or your team on the day of installation even after repeated calls and emails to your sales lead, office manager and service manager indicating that the installation is not as per CSA guidelines as you claim. Then after giving a Facebook review I got a call from a lady employee of your team and talked to me very rudely. Then after a week I got a couple of calls and each one of them asked me to explain the issue and that shows a clear communication gap within your team.
While addressing the screen issue in your feedback, why did you conveniently forget the serious issue of installing a smaller window and used smart boards to temporarily fix the issue? Is the lack of response from your team on this because you know that it will cost you more. Also, you need to order and reinstall the window..
I can open a can of worms in this space about the actual issues and lack of response from your side.
Dear Anil,
Since the moment you raised your concern, Ecoline Windows has been constantly in contact with you. On the day of installation, you received at least 6 calls from our customer service department, your project manager, and our regional manager. After that we scheduled an inspection which was completed just several days after installation. Taking all that into consideration, we were confused to read that you did not receive enough feedback from our side.
On the day of installation you told one of our agents that the crew was great and you had no complaints towards the quality of installation. The screens are always quite fragile, and we would like to clarify that your screen did not break down, but it is only a tiny hole in the mesh, nothing more. The service appointment has been scheduled right after you reported that issue, and we are glad to visit you on July 7th to re-mesh the screen. On a good side, we are extremely glad that apart from this tiny hole in the screen there are no further installation concerns!
Please, note that our customer service department is in touch to address any possible concerns and warranty questions.
We took alot of time deciding which company to go with for our windows. One of the main reasons we went with ecoline was due to the glowing reviews we read. The company I dealt with is nothing like the one described online. The sales rep wasn't very knowledgeable, made promises that weren't delivered. The installation was extremely substandard. I have left numerous messages for management, no one has returned them. Our blinds were supposed to fit on our new windows, they don't. We have nail holes everywhere, the windows aren't siliconed correctly. It's an absolute mess. Buyer Beware when it comes to this company. Do not pay in full, I wish we didn't maybe then they would come deal with our issues.
So incredibly pleased with Ecoline! I was very happy with (salesmen) Alex and everything he asked me about what I wanted for windows and frames. Nick and the 2 that installed my 6 new windows were amazing. Very thorough and they also repaired and painted the stucco that had been damaged when the old windows were taken out and cleaned up everything when they were done. I would highly recommend Ecoline to anyone and I look forward to using them again when I'm able to replace the remaining windows. Fabulous company! Amy
Dear Amy,
We were very excited to read your review and we will make sure to forward it to your installation crew. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.
I had a few windows and a patio door replaced through Ecoline and the whole process was awesome, start to finish, and the products are high quality and beautiful! The installation was quick, smooth, and very well done. The installation team was friendly, professional, and kept me in the loop the whole way through. I will definitely be returning to Ecoline for future projects!
Dear Melanie,
Thank you for taking the time to give us your feedback. Our installers are truly amazing! We are happy that you loved the installation. Thank you, and do not hesitate to recommend us to your friends in Calgary, as we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Ecoline provided us with the best price out of all other companies. The installation was smooth and we are satisfied with the result and I will recommend Ecoline to my friends.
Dear Artur,
Ecoline Windows always strives to deliver only the best. It is great you loved the installation. Enjoy your new windows for many years to come. We really appreciate the support!
We had a very good experience with Ecoline Windows. The windows look great. The company communicated well and on a timely basis from the quote stage right through to installation. The installers were efficient, careful, and courteous.
Dear Marilyn,
We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Good and professional staff at office and skilled professional worker on site to complete windows repair work at home in timely manner and with quality work..i prefer to go with them again in any future project for my home.
We were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.
After the hail storm in June of 2020 we found ourselves with many damaged windows, and prior to that there were several that we believe were old and improperly installed. We had 7 companies come and quote our entire job and Ecoline was definitely the most thorough and honest with delivery times and concerns. They kept very close to their timeline and the windows arrived in the first week of December. A very thorough and friendly crew showed up, 2 experienced installers and 1 apprentice and I enjoyed watching them actually teach best practices. The constantly explained to me what they were doing, were very careful with our interior, very detail oriented in their install and cleanup. We noticed a change in the temperature in our house right away and four months later, with the snow melting, we are finding no mess left over on our lawns or around our house, they were pretty meticulous in picking up everything. I would happily recommend them again.
Thanks for your positive review, we're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
Ecoline Windows and Doors Calgary has a TrustScore™ of 4.6. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 6 | 117 |
Approved | 6 | 117 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.6/5 | 4.6/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Available upon request |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2001 |
Member of TrustedPros Since | 2010 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Focus on replacement windows so as to bring you the best of what is available. Our custom made, energy efficient, ecologically sustainable windows will bring you peace of mind at an affordable price.
We specialize in replacement windows, doors and patio doors for the residential market and work directly with homeowners, and take care of supplying and installing the windows and doors. We offer energy efficient vinyl windows, steel and fibreglass doors and patio doors. Our window options include casement, awning, slider, hung, bay, bow, shape and combination windows. Our windows and doors available with triple-pane glass on all our models including slider and hung windows. We offer financing options, and have our own dedicated installers. After the installation we dispose of your old windows and doors. All our windows and doors come with product and installation warranty. Our mission is to improve your home!
Ecoline Windows and Doors Calgary was awarded Best of TrustedPros in 2023 for Windows and Doors in Calgary.
Ecoline Windows and Doors Calgary was awarded Best of TrustedPros in 2022 for Windows and Doors in Calgary.
Ecoline Windows and Doors Calgary was awarded Best of TrustedPros in 2021 for Windows and Doors in Calgary.
Ecoline Windows and Doors Calgary was awarded Best of TrustedPros in 2020 for Windows and Doors in Calgary.
Main contact(s) | Ryan Jones |
Alternate Phone Numbers | 866-644-6418, |
Affiliations or other locations: |
Ecoline Windows and Doors Edmonton / Edmonton (Rated 4.8 / 5) Ecoline Windows Winnipeg / Winnipeg (Rated 4.6 / 5) |
Listed with TrustedPros since: | 2010 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Ecoline Windows warrants that all work performed as a part of the Installation will be free of Installation Defects for a period of fifteen years from the date of completion of the installation.If given Prompt Notice (within 30 days of discovery) of an Installation Defect, Ecoline Windows shall, at its sole option: furnish labor to repair any such Installation Defect OR replace the defective unit(s) The proper care and maintenance of Ecoline Windows products is important to assuring that Ecoline Windows products will perform year after year. Ecoline Windows agrees to service products where Buyer gives Prompt Notice (within 30 days of discovery) of the need for service as long as the need for service is due to an Installation Defect or Product Defect. For the purpose of this warranty an Installation Defect is an error that significantly impairs the proper operation of an Ecoline Windows product, while a Product Defect is a defect that significantly impairs the proper operation and function of your Ecoline Windows products and is covered under the applicable product warranty. While Ecoline Windows agrees to service products for the applicable periods specified in this warranty, any labour required to replace defective parts will not be covered after a period of two years. Should repairs be necessary which are not the result of defects in workmanship or materials provided by Ecoline Windows, reasonable charges will be applied for such repairs and/or inspections. The signed Sales Agreement, product warranties and this Warranty and Service Agreement constitute the entire agreement between seller and buyer. Buyer agrees that there is no reliance on any statement, agreement, writing, warranty or representation, whether written or oral, other than the terms contained in this Warranty and Service Agreement, the Sales Agreement, and any applicable product warranties. |
Accepts credit cards | Yes |
Year established | 2001 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.