We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
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We met with our sales agent and he was very knowledgeable and courteous. He explained the difference between the types of windows available and their pros and cons. The we agreed on a date 8-10 weeks out for installation. They were very close.
The installers arrived on the scheduled day on time and commenced with their work. They were professional, fast, efficient and very clean. They communicated with me if there was any changes or questions they would have.
I would recommend Ecoline windows.
Thank you very much for your business and of course for your positive online feedback about our company. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
We ordered 2 windows and sliding glass doors from Ecoline. When they arrived, the installer waited in the driveway until I paid my balance, which I was happy to do. When I was on the phone with the office, they told me their credit card system was crashing. They wanted an etransfer. I insisted on the credit card payment and it worked first try. Then, they installed one of the 2 windows we ordered. The screen was torn. The other window did not arrive. Worst of all, they installed a door without a lock. We specifically requested a door with a lock because this door is the only way in and out of the suite. We spoke with the company after the installation. They said to talk to the salesman. When we reached him, he said they'd look after the door without the lock when they received the parts. I explained that we needed it immediately because we can't leave the suite without locking it. He said he'd get back to us. That was 4 hours ago. This after the whole order was a month later than promised.
Dear Ronnie,
Ecoline Windows is very grateful for your feedback.
While scheduling installation, our project coordinator asked whether you would like to install the whole order all-together, or to wait a little bit until the last window arrives. You confirmed that there will be no problem in performing a partial installation.
It is unfortunate that the window screen has a small hole in it. Our service manager will re-mesh the screen at our next appointment. As per our records the installation itself went flawlessly without any complaints recorded, so we hope that a hole on the screen did not worsen your impression of our installation quality.
We are sorry for the misunderstanding about the patio door key lock. While you are saying that you specifically requested a door with a lock, your contract does not have a word mentioned about it. At the same time, Ecoline Windows values your business and your satisfaction so much that we ordered an elite lock for you on the same day. We understand that you would prefer having the lock installed immediately, however our doors are custom made, that is why it is not possible to go to the nearest store to pick it up. While your key lock is on its way to Langley, we would like to hope that you are enjoying your new window and a patio door.
Installer are great people, working hard honest and work perfection.
Hello Francis, thank you for your positive review. It is always a pleasure to read good things about our staff. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbors.
We had 6 windows that were single pane, painted shut and drafty. Ecoline provided us a great quote, and never over promised on delivery unlike some other companies. They came through on schedule, and the product was well worth the wait. Installation was a great process - they took an afternoon to do all 6 windows and we are thrilled with the end result. It looks like they were always there. Their attention to detail is top shelf, and the customer service is super friendly and personable. Would absolutely use them again if I had any more windows!
Hello Timothy, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.
Thank you for a great job done by Ecoline Windows. We are happy with your work and absolutely worth recommending to our friends and neighbours. Our windows and doors looks fantastic.
Hello Venus. We just want to tell you that we really appreciate your repeat business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Ecoline Windows Vancouver has a TrustScore™ of 3.9. The average TrustScore™ for other businesses providing similar services in Port Coquitlam and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 3 | 25 |
Approved | 3 | 25 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4/5 | 4.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Ecoline Windows Vancouver may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2001 |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
Main contact(s) | John Smith |
Alternate Phone Numbers | 866-644-6418 |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | No |
Warranty | 25-Year Limited Warranty on White Vinyl Frame and Vinyl Sash Members 15-Year Limited Warranty on Painted Windows 25-Year Limited Warranty on Insulating Glass Fully Transferable at No Charge 25-Year Limited Warranty on Hardware Non-Prorated |
Accepts credit cards | Yes |
Year established | 2001 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Services listed by Ecoline Windows Vancouver may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Ecoline Windows Vancouver to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.