In June 2015, Ecotech installed 7 basement & a living room windows & 2 doors for close to $10,000.00 in my bungalow which I am recently renting.
Original installation was far from perfect, all window tags were left on and windows left dirty after the job, some old windows were left behind the house and some corrections were needed afterwards.
The real problems started when I called for service and had to deal with the owner Mark who is a nightmare to any customer. In his eyes 'customer is always wrong'. After many arguments why they do not have to do anything to correct the problems, some were corrected the rest I corrected myself. I wrote a review on other site after that experience.
Last fall my renter informed me that front door lock sticks open, first I called Ecotech, again their secretary told me to Email them pictures with the problem and I did so. When I called again few weeks later, Mark, the owner got on the phone and told me that I need to edit my review from last year if I expect any service from him. I told him I might write another review following this service call's resolution.
I gave their phone number to my renter to follow up. She called several times before finally in January of this year (2017) someone showed up took the lock apart and told her that it needs to be replaced but he has no parts with him. Week later she called the office and had the displeasure to talk to the owner Mark although the first time he introduced himself as Sam. Mark told her first, that his serviceman told him there was no problem with the lock, then that the problem is not his but manufacturer's of the lock since their "Lifetime Warranty" is for installation only.
On the second call he told her that since the lock was disassembled by Roman (Which is me, the writer) the warranty is void (I've sprayed some WD40 from outside to free it up).
It Is almost a middle of February and lock still needs to be replaced.
My suggestion is STAY AWAY FROM ECHOTECH WINDOWS & DOORS unless you like poor service & problems.
Previously I had EUROSEAL Windows install my windows in another house & they did an excellent job, after I called them 9 years later to replace a broken part it was fixed same month without another call - just to compare services.