Express Appliance Repair is a local Canadian appliances company. We offer same day repair for all major appliances. Do not worry if your appliance is broken because we will repair it that same day. With 20+ years of experience, our technicians get constant training and information sessions in order to serve you better.
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Do not ever use this scam company!!
Had an issue with our dishwasher. Was told someone would come the same day to repair between 6 and 8 pm and that they needed a 3 hr window to cancel.
At 4:50pm my appliance decided to start working again, so I immediately called to cancel with the idea that the repair guy could have shown up at at 8 pm as per the company, which would be over 3 hours notice. Was told it was not sufficient and I owed $200. I hung up and waited for the repair guy, who I would have paid if he showed up, but he didn’t.
After harassing us for payment, they’ve sent it to collections. FOR NO SERVICE AT ALL!!
Save yourselves the headache.
Do not use this company - they came to repair our dishwasher at the beginning of Dec 2021 and it failed to work (but they charged us for the service).
We put a deposit down for another part and for a period of two months called in requesting an update - which we never got "the part has shipped".
Finally they came with the "new part" and installed it and the dishwasher still didn't work. Due to the horrid customer service (they NEVER called us back) we decided to go with another company who looked at dishwasher - confirming our new part was never installed. In fast the old one was still in the dishwasher and we discovered they kept our new part.
We informed them our dishwasher still isn't working and they've not called us back - today however they called in to request payment for the service performed.
We have reported all charges to our credit card company disputing the company's reliability.
We have also been told by the new company that this kind of fraud is very common. Eyes open people.
Beware- service person came in with No mask during Covid. Didn’t want to put one on. Also didn’t take off shoes during winter to enter my house, had to request to put shoe covers on. Waste of time, in 10 minutes without moving or testing anything was sure that a needed $500 worth of parts… and tried to convince us that a new washer set would cost $3000 and we really should repair it. Do not use this company!
Technician came to fix a sound coming from the freezer. Indicated that the Ice Maker needed replacing. I paid $360.00 to have the Ice Maker replaced. The sound was still there after the Ice Maker was replaced. Technician returned put the old Ice Maker back in adjust the flow of water and the sound was gone - the technician asked me to call the office requesting a refund. I am been trying to get a refund for 3 months now - each time I call the supervisor informs me the payment will be sent - still now refund. Supervisor has been promising to return my call last few times I call - she never calls back. Most unethical and dishonest company I have ever come across.
BEWARE OF THE VULTURES!!
This company is a complete scam surprisingly still operating under the law. As a building manager for a company with multiple assets I used their services a few times and although their performance was very very poor, I decided to give them a chance until I realized their main objective is not to make money from appliance repairs, but to rip-off and harass customers in order to double their profit. They work in partnership with another scammer going by the name of Jenni Padfield from NRC, intimidating customers and threatening to report them with the credit bureau even when fees are already paid (they do that in hope customer will pay again). Express Repair purposely "forgets" to send invoices to accounting and then report the person who requested the service (in this case me, and not the company I represent) to collectors right after. Then Jenni Padfield or whatever her real name is, starts calling you on your personal phone with very intimidating and rude tone, giving you only a couple of hours to directly pay her the supposed debt. She does not consider any proof of payment you may have and insist you should give her your money. Then when you call Express Repair, is clear they know who she is, giving away the whole scam. It comes to no surprise they refuse to help you and suggest you should pay Jenni your fees in order not to get in trouble... I have no doubt this two entities are working together (if they actually are two separate entities as I actually believe this is all Express Repair alone, just trying to double their profit).
Do not use them, all criminals behind this scam must be reported to authorities!!
DO NOT USE THIS COMPANY. The Better Business Bureau has given them an "F" Rating with 44 complaints in the past 3 years. https://www.bbb.org/ca/on/concord/profile/major-appliance-services/express-repair-0107-1350166
They are not authorized to service any of the brands listed on their website which explains the volume of customer issues. Please check manufacturers websites for authorized service providers for your appliance. They were very quick to respond to my request but when I asked the Tech for detailed info on parts that are required for the repair I was told I should fix the appliance myself and he is not providing that information. I paid for the service call but unfortunately they are now claiming this was not paid and I owe them for parts re-stocking even though the service was cancelled. I am being threatened now with collections for a service that was not rendered. After reading many of the reviews this is a common theme and practice with this company.
THIS COMPANY IS A SCAM!! The tech took one look at our dryer and said he couldn’t even touch it because he wasn’t certified to fix gas dryers which was not told to us before hand. When we called to figure something out the company sent us straight to collections despite many follow ups and would not return our emails. This company has no professionalism. Wish I had read the reviews before calling them.
About 7 weeks ago my handle from washing machine broke and I could not open the front door. I call the company named express repair service and after few days technician came and diagnosed the problem: handle is broken. Paid in advance 175 $ for 15 min. The part is cost about 8 cad $ but is come from US. After 7 weeks and many phone calls finally arrived the part and the technician installed (15 min) and pay the balance to 330 $. Not trust anymore this company, my review is zero for this company.
Our dishwasher was leaking so we called to have it repaired. A valve was ordered and replaced. It appeared to work for a while and literally 4 days after the 30 day warranty the dishwasher was leaking again. When I called to see what options were available I was told it would be a new service call for someone to come look at it again and they could not provide any certainty over what kind of discount could be provided for an additional repair. I already paid almost $400 for the repair including $300 for labour and I cannot afford to pour more money into a machine that maybe should have just been replaced instead. Yet I was told by the technician that the machine had another 10 years left to go but how do I know if the replaced valve was actually needed or that the real problem was never fixed or that this machine was never worth repairing in the first place.
PLEASE BE AWARE of all these companies offering repairs as many of them especially this one only offer a 30 warranty on the parts and labour which is a very short time to ensure the actual issue was fixed. Given that they are a repair company they will always persuade you to repair rather than replace the machine. Now I'm out $400 and with a little more I could have gotten a new dishwasher. Instead I'm stuck with one that leaks and $400 down the drain! Very disappointed with the service as there is no concern or regard to view this situation from the customer perspective. If I had been advised that I should get a new machine or that any repairs wouldn't last more than 30 days I would have been more than happy to just pay the initial service fee and go on with my life.
I will never use this service again or one like it, instead I will rely on the original warranty or replace the machine if it's aging. Just not worth it and deeply disappointed.
Express Appliance Repair has a TrustScore™ of 0.0. The average TrustScore™ for other businesses providing similar services in Vaughan and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 4 | 68 |
Approved | 4 | 36 |
Unverified | 0 | 20 |
Suspicious | 0 | 12 |
Overall Rating | 1/5 | 1.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2006 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Express Appliance Repair is a local Canadian appliances company. We offer same day repair for all major appliances. Do not worry if your appliance is broken because we will repair it that same day. With 20+ years of experience, our technicians get constant training and information sessions in order to serve you better.
Main contact(s) | Igor Popov |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | The warranty does not apply to any other parts on the The warranty does not apply in any case of excessive or non-standard The warranty does not cover clogs of any The warranty will not take effect in a case of wrong usage, and/or any damage that was caused directly or indirectly by the The warranty will not take effect if any foreign objects enter the pumps, motors or any other mechanical To minimize repair cost, we always try to fix your appliance without replacing parts. The warranty will not apply if you encounter the same problem again for which a replacement part will need to be purchased. |
Accepts credit cards | Yes |
Year established | 2006 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact Express Appliance Repair to request licensing info. |
Insurance information | Contact Express Appliance Repair to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.