Express Appliance Repair is a local Canadian appliances company. We offer same day repair for all major appliances. Do not worry if your appliance is broken because we will repair it that same day. With 20+ years of experience, our technicians get constant training and information sessions in order to serve you better.
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Stay away. I called them.
On the call i clearly asked
"IS THE FIRST VISIT TO ASSESS THE PROBLEM?"
and they replied
"YEAH WE USUALLY FIX IT AT THE FIRST TIME WE COME OUT WE DO CARRY COMMON PARTS WITH US, IF ITS A PART THAT WE DONT HAVE WE CAN OBTAIN IT VERY QUICKLY"
And now they say, they don’t speak in PUNCTUATION!
The guy comes and tells we have the part in inventory i can come and fix it for 200 and 155 for parts.
I spend 100 dollars for a guy to tell me repair cost is $355.
Please, PLEASE DO NOT USE THIS COMPANY! I do not typically write reviews but I felt compelled to do so after what this company has put me through. They arrived at my house to look at my fridge and the repair technician said the problem was with my compressor and it would cost me $2500 to fix (parts & labour). He charged me $103. Then I had someone from LG come over the next day and he informed me that there was actually a leak and NOT the compressor and I in fact needed to replace the fridge. Thank GOODNESS I called for a second opinion because if I had listened to their repair man I would have paid to fix a problem that didn't actually NEED fixing. I have called several times for a refund or at least for someone to take responsibility for the mistake but I have yet to receive either. As an expert of on fridges I expect not to be given misinformation and paying to pay for it too. Deeply disappointed in the customer service, as Michelle (whom I spoke with over the phone) is extremely rude and condescending. If I could give them 0 stars I would. A complete waste of money and time.
Same review as the others - a top dollar product for a fly-by-night service. Fixed my washing machine (replaced the fill hose) and charged $340 for that and $40 for the hose - 45 minute call, tops. Which is fine, downtown is expensive.
Fix lasted less than 30 days, these guys wouldn't honor the 30 day warranty since we couldn't prove that we called within that 30 day period etcetera etcetera (they did not respond to our voicemail and reach-out by website - make sure you document and can prove that you called these guys or you'll get nowhere - treat it like a court case).
You could tell the lady who took my call to was used to this kind of inquiry. She had "the customer service wall" up nice and solid - no getting around it or over it to get any customer service at all. "Pay us again and we'll come take a look again." was their offer.
These guys are no good.
Stay away from this company. Overcharge and poor warranty. Charge $290.00/hour. Tech determined the issue, replaced the element, had to take it all apart again because he forgot to do something. Machine was making a noise. Less that 3 months later, stopped working called and was informed that only have a 30 day warranty. Very quick to say they could send out a tech and would be charged a service call. Found another company to come. It was the same problem as the first time, the cause was poor installation. Replaced with a 1 year warranty. Labour cost was $95.00.
They only accept credit card payment and charge an additional 3%.
BUYER BEWARE!! We had them come to do a repair as our fridge and freezer were not cooling and they charged us $370 for a relay (which took all of about 30 minutes to replace). They said it would take about 6-8 hours for the fridge to get back up to temperature. We went out for dinner and came home and fridge and freezer were getting WARMER NOT COLDER!!! Called them right away and receptionist said she would call technician and call us back. No call back of course. I called 5 more times and waited for over 20 minutes each time with no response...literally no one has answered my call since. I think they block your phone number once they've STOLEN your money! THIS IS ABSOLUTELY BRUTAL SERVICE AND I WILL BE TELLING EVERYONE I KNOW NOT TO USE THIS COMPANY.
This is not a reputable company. I was hoping for someone to come in and fix my dishwasher, instead it turned into a rude conversation with their technician who didn't seem to know what he was doing. He even tried to jack up the original quoted price for simply staring at my dishwasher. When he left my dishwasher was still broken and misdiagnosed. The company seems to not know anything about fixing appliances.
Unless you want to pay money to have a terrible experience with their technician, a terrible experience with their customer service, and a rude conversation with their upper management that will waste hours of your life, do not use this company. They will take your money and run.
I would not recommend using this company for a Mixmaster repair. I took my Kitchen Aid mixmaster to their location in March, 2020 for a problem I was having with the speed control/switch. After a $200 dollar charge to replace the controller I have tried to use the appliance several times and the original problem kept getting worse. When I called back in August, 2020, I was advised that they could not do anything as it was outside their 90 day warranty(which was not clearly documented on any of the correspondence I received from their company). I will not be using or recommending this company in the future as the quality of their work and limited warranty does not meet my expectations.
Total price gouging. Defrost therostate clipon - $100 they charged. I called other professional refrigeration supply companies, its a $16.99 part. To install that took under 20 mins $255! Almost $400! Dont make the same mistake i did. Plus the guy was there over an hour reading the manual! its like you have to pay for their education. Dont make the same mistake i did. Read the BBB first https://www.bbb.org/ca/mb/winnipeg/profile/appliance-repair/express-appliance-repair-winnipeg-0057-67715/complaints
and google reviews
Express Appliance Repair has a TrustScore™ of 0.0. The average TrustScore™ for other businesses providing similar services in Vaughan and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 4 | 68 |
Approved | 4 | 36 |
Unverified | 0 | 20 |
Suspicious | 0 | 12 |
Overall Rating | 1/5 | 1.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2006 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Express Appliance Repair is a local Canadian appliances company. We offer same day repair for all major appliances. Do not worry if your appliance is broken because we will repair it that same day. With 20+ years of experience, our technicians get constant training and information sessions in order to serve you better.
Main contact(s) | Igor Popov |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | The warranty does not apply to any other parts on the The warranty does not apply in any case of excessive or non-standard The warranty does not cover clogs of any The warranty will not take effect in a case of wrong usage, and/or any damage that was caused directly or indirectly by the The warranty will not take effect if any foreign objects enter the pumps, motors or any other mechanical To minimize repair cost, we always try to fix your appliance without replacing parts. The warranty will not apply if you encounter the same problem again for which a replacement part will need to be purchased. |
Accepts credit cards | Yes |
Year established | 2006 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact Express Appliance Repair to request licensing info. |
Insurance information | Contact Express Appliance Repair to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.