The kitchen was well done from surface, details are bad. The cabinets are off alignment soon after, no maintenance provided. Unfortunately (for me) they also did my entire house renovation, the grand mouldings seals and gaps fillings are very ugly! The large hall chandelier ( I was told by them it worth $10K) got a broken arm, then happened to another chandelier, then the worst of all My butt stuck on the broken toilet cover for minutes.... All renovation was done just about a year ago, I tried to talk to them nicely, all I got are either "product does not have warranty, or we can do nothing about it, or no response "...150K leaves lots disappointment and it will last for years...
Matthew at Home Reno Source renovated my kitchen/family room/ main floor/flooring late fall of 2014.
Some of the work, like my kitchen/family room cabinets was well done, but his attention to detail was unacceptable.
The biggest issue was the tiling. Shortly after the renovation, the grout chipped throughout due to improper installation of the flooring. I requested that he reimburse us for repairs, however he has failed to respond to several emails regarding this request.
If you hire this company, I suggest you get a detailed written contract to protect your investment!!!
The company has terrible after sale customer service. They don't keep their promises, never return phone calls, or respond to any of the issues. It looks to me that they are looking for a one time deal: grab the money and hide, hoping that no one will ever find them. The installation itself was the worst night mirror, it took them almost 2 months to install my kitchen(vs. 1 week promised), therefore I agreed that the defects could be fixed later on in a month or so. Six months later, I still ask and beg them to come in. Home Reno Source don't stay behind their products. I would never ever use them again or recomend them to anyone else, even my worst enemy.
Very bad customer service, don't return your calls. Numerous times to do things over and over again. Kitchen was promised to be completed in 5 days took 3 months problem after problem. Still problems not complete and they don't call us back taking legal action. Do your homework all nice before you give them money then good luck!
Home Reno Source has a TrustScore™ of 2.5. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||No|
|Posted Liability Insurance||No|
|Posted Workers Compensation||No|
|Ever Provided False or Misleading Information||No|
|Has a Website||No|
|Social Media Profiles||No|
|Endorsed by Peers||No|
|In Business Since||2007|
|Member of TrustedPros Since||2008|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Alternate Phone Numbers:||416-882-6492,|
|Listed with TrustedPros since:||2008|
|Accepts credit cards:||No|
|24 Hour emergency Service:||No|
|Licensing Information:||Contact Home Reno Source to request licensing info.|
|Insurance Information:||Contact Home Reno Source to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.