Pine Glen General Contractors Inc.

We trusted Pine Glen with our major home renovation and couldn’t be any happier with the outcome. We were so pleased with the attention to detail and the work they did to make our dream home come true! Tyler, our site manager, was so personable and cared how the project turned out from every little small detail or little problem that we may have encountered along the way. Nothing was ever a problem to them. We were impressed with the turn around time for communicating with us regarding our reno. Pine Glen was always on it and kept us informed along the way through phone calls, emails, and the schedule calendar and messages in the Builder Trend app, which was a nice bonus to have throughout the reno. Any contractor Pine Glen sent in to do the work was thorough and Tyler made sure they were by checking in and going over the work after completed! The Pine Glen team that came in to complete work at the end (Luca and Andre) were high class and very respectful like Tyler. You can tell that the contractors from Pine Glen CARED about the work that they did like it was their own home. Now, after the competition of our reno, Pine Glen is still very accessible should we have any warranty issues that may come up. It’s nice to know that even after the work, they still have our back and are a phone call or email away! We would highly recommend Pine Glen to anyone looking for a custom home or a major home renovation. Thank you Plen Glen for an amazing experience!

We chose Pine Glen to complete the renovation of our two bedroom two bath condo. Other than the flooring and the drywall, everything was removed from the condo. It was essentially starting from scratch and rebuilding it.

Renan was the Super of the project He is responsive, knowledgeable professional and a pleasure to work with. Renan answered our questions and found solutions to all challenges throughout the project. We always felt our concerns were understood and respected. He provided updates throughout project. Renan

established a great working relationship with condo management and staff which was very important.

Some of the things that made PineGlen and it’s team stand apart and ensure the success of the project were:

Enough time was allocated to walk through the property to establish the scope of work and understand the clients objectives. The scope of work was in writing and approved by the client and PineGlen.

The Budget process was clear with no surprises

Upgrades/change orders were approved in writing

solutions and options to challenges were provided quickly without delay

excellent products and materials provided during supply shortage

Utilized technology to centralize and track chosen materials, contracts/documentation and communications which really made it easy as a client to be able to find specific material choice, reference contract, keep track of changes, progress and cost with a few clicks.

The team was always responsive. There was never a time that communication was not answered promptly.

Thank you Rosanna for your patience and assistance with the technology and help making choices. Your advice was invaluable.

Thank you Jordan for ensuring that the multitude of materials selected was accurate and timely.

Thank you Gloria for walking through the bathroom tile designs which were a little complicated. Your attention to detail ensured the design was executed successfully.

Thank you to PineGlen for a fantastic Reno experience and final product!! We highly recommend PineGlen and it’s team!

We are extremely happy with all the work and finishes and can’t wait to move in!

Bruno and Cathy

I had the pleasure of collaborating with Pine Glen via the client as the interior designer for Project Verobeach: an extensive renovation. There were a number of challenges beyond anyone's control that Pine Glen handled so very well throughout the entire build process, allowing us to move forward to a success completion. They had systems in place to ensure the material selections made were executed efficiently and expertly; the end result was a transformation that everyone cannot believe is in fact a renovation, everyone believes this to be a new build home. It is truly remarkable!

I look forward to the opportunity to work with the Pine Glen team again and would recommend them to my client's looking to build or renovate.

Natalie Mirabelli, NM Interiors.

We started our renovation project at the height of COVID and while there were a number of material delays which did extend our project we are thrilled with how our home turned out. We have to say that Renan was there at the end to ensure all the final details were addressed. He was responsive and extremely quick to act on everything.

• We have now worked with Pine Glen on (3) separate construction projects

• We initially retained PG in 2013 to complete a relatively small basement renovation of our 1970 back-split bungalow.

• At the time we were very impressed with the scope of work, the price and the ultimate finished product.

• With a growing family we found the need to expand, so in the fall of 2018 we once again retained Pine Glen, to demolish the old house and build a much larger custom home on the existing foundation.

• Pine Glen took care of everything from design though the permit process and ultimate construction.

• The entire project was completed within 10 months and the quality of the work was outstanding.

• In 2022 we decided to finish the basement of our relatively new custom home, and once again retained Pine Glen for the project.

• Eddie and his team provided us with advice on the layout and finishes.

• Once again, we were extremely satisfied with the quality of the finished product.

• Upon completion and during the final walk-through, we pointed out some issues resulting from settlement of the custom home construction, (ie. nail pops & bulging of corner beads), and Pine Glen stepped up to repair all of our concerns.

• We now have a beautiful custom home for which we receive numerous compliments.

• Our experience with Pine Glen over the years has been very satisfying and we would recommend Eddie and his team of professionals to anyone that is considering a home renovation project or construction of an entire custom home.

Everyone at Pine Glen was a pleasure to work with. They are friendly and professional.

Our project took twice the time (of the estimate) due to some unforeseen obstacles, and struggles with scheduling. There seemed to be a lack of trades for the number of projects they had on the same time as us. In the end, it was worth it as it's a beautiful, quality space that we will enjoy for many years to come.

My wife and I are very happy we chose Pine Glen to build our custom home. They delivered on everything they promised and kept to their pricing. We are very much enjoying our new home. We faced a number of serious challenges in our project and Pine Glen worked diligently and conscientiously to keep our project moving forward as fast as possible. All of their personnel are knowledgeable, professional and have positive attitudes. Justin has an incredible talent for high level problem solving and finding creative solutions on site as needed. This is critical to keeping projects like ours on schedule and on budget and most importantly completed in the manner most beneficial to our desires. We started with a raised side split bungalow with 3 bedrooms and 2 baths and had an architect prepare plans and obtain permits to add another story and extend the house to the front to create a complete open concept main floor kitchen living room and dining room and 5 bedrooms on the upper level with 4 1/2 baths. Three exterior walls (double brick) and the basement slab floor were all that would remain of the original home. Absolutely everything else would be new. Pine Glen had to strip down the existing house to these brick/block walls carefully and then interface the old with the new. This is much more difficult than building new. At the framing stage it was discovered that our architect had omitted several important structural components from our permit drawings. Efforts to gain assistance from this architect to fix his mistake failed so our project had to be put on hold while we had another architect and engineer review the drawings and make the corrections. From a contractual standpoint Pine Glen could have just continued construction without alerting us to the problem, however, they knew this could result in framing not passing the building inspection or if it did pass could result in building collapse in the future. Pine Glen looked our for our interests and worked with us to resolve this problem wand obtain the materials and undertake the necessary additional work so that the project could restart as quickly as possible and without taking advantage of the situation to jack up pricing or put our project on the back burner. The architects mistake did result in significant delay for us and it disrupted the original schedule of trades that Pine Glen had committed to our project, but they honestly did their very best to bring them all back when our project was again ready to proceed. This was not so easy as we were building during the peak of the Covid labour and material shortage in the summer of 2021. It was a struggle for Pine Glen's subtrades to summon a full crew at times given the labour shortage but I could tell that Pine Glen was pushing their trades and suppliers to move the project forward as fast as possible in the circumstances. There is no way to describe in a short space here how challenging the construction environment was at that time. Our site manager was working really long hours and great personal stress securing the materials needed to move the project forward. No one can execute a project this complex or challenging without a few mistakes and Pine Glen did make some mistakes. Thankfully and to their credit Pine Glen corrected them quickly and without complaint at, I am sure, significant cost to Pine Glen. I feel like Pine Glen are good honest people who try their best to follow through on their commitments to completion on time, on price and with high quality to make their clients happy. As a lawyer who does a fair amount of construction litigation, I know that many builders and contractors do not conduct themselves this way. Choosing the right builder is critical. We met several before choosing Pine Glean and we know we made the right choice. I have recommended Pine Glen to close friends and will continue to do so. Special thanks to Justin, Eddie, Rob, Tyler and Jenna

The members at Pine Glen were a true pleasure to work with, providing professional, timely and courteous service. Each of their team members were polite, respectful, and well prepared for the work to be done. We were entirely pleased with the two main projects completed at our home, and would have no hesitation recommending their firm based on our experience, delivering reliability, accuracy and attention to detail.

If you are reading this review, you have found the right people to help you with your home project. Pine Glen provide the level of service that everyone expects on a project (on time, on budget, made with quality & care, with attention to detail and professionalism - all with a smile), but usually never gets. You would be doing yourself a disservice to not at least get their opinion and estimate on your needs.

We sought out multiple quotes when trying to assess who to help us with our home project, and Pine Glen showed a level of expertise and understanding of home projects that was clearly a step above the rest. They are true experts when it comes to understanding how these home projects get executed.

We were a small project for them and they provided us with the same level of service that their larger projects benefit from. Everyone there really cares about your project no matter the size. Justin, Eddie, Tyler, Luca, Andre, Gloria, Jenna, Artur, and everyone else at Pine Glen always made us feel so welcome and valued throughout the project. You can see the level of trust and strength of relationships within their office that are all core to how they execute projects as a high performing team. When the key person on our project fell ill, others managed to step in and ensure that everything was well executed on time. Their subcontractors were also superb.

I really enjoyed the buildertrend app that they use where everything is documented and everyone from Pine Glen is super responsive. Even at 6 pm, 9 pm, on weekends I would get responses within minutes. All the little details are captured from the time of the estimate and throughout the whole process; even things like when we wanted to salvage specific materials from the debris pile.

They did a phenomenal job from start to finish and our house looks amazing now.

Thank you so much to the whole team for all your help. We are so grateful.

Pine Glen renovated our main floor in 2017 and finished our basement in late 2021. The entire team at Pine Glen was very professional, courteous, reliable and easy to work with and the quality of their work was superior to other renovation projects we have seen. They were especially good at reporting on the progress of the project on a daily basis and delivering on schedule which was much appreciated. We would not hesitate to work with them again in the future!

Special shout out to Luca who puts in that extra effort every time he did work on our projects. We also appreciate Eddie for following up and making sure that we are happy with the final product. It shows that quality and client satisfaction is important to him.