At MED+ Home Health Care, we strive to offer comprehensive mobility services throughout the Greater Toronto Area. We're dedicated to client satisfaction, so we treat everyone with respect. Any of you questions will be answered honestly, and we'll work with integrity. We're able to help with: Vertical platform lifts Stair read more...
MED+ Home Health Care Accessibility began operations in 1989 and has received 4 reviews for an overall customer rating of 4.1. The average rating for businesses providing similar services in the Scarborough area is 4.1. Write a review
4.0
4.0
4.3
5.0
4.0
4.3
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
1.4
MedPlus Home Health Care, (Med + - 285 Midwest Rd, Scarborough.) was hired by my family on July 24, 2018 to install some safety recommendations made by an Occupational Therapist, in my mothers home, following a back injury and fall with a broken hand.
Ronny W., the salesperson from MedPlus appeared knowledgeable and confident to do the job, however after 2 attempts, the work proved to be sub par and they displayed a lack of product knowledge. This resulted in wrong parts installed (grab bars were too large) and 6 weeks later the work (Promenaid staircase railing) was still not completed. The owner, Michael S. called it a “comedy of errors”, but, in my opinion, there is lack of competent and trained staff at MedPlus.
When the order was placed, we were advised that it would take 2 weeks for the parts to be shipped and installation completed, which resulted in my mother staying in respite care for an additional two weeks at a considerable expense to wait for the completion of the work.
The first attempt resulted in: a technician not properly briefed on how to install the railing, drilled holes in the wall in the wrong places to mount the railing, installed the wrong size grab bars (drilled into ceramic), and didn’t have all the parts to complete the railing installation.
Ronny W. never explained what happened, that is, how such a simple job could go so wrong, but told us there would be another wait for the parts to arrive.
A sub-contractor was hired in a second attempt to install the Promenaid railing system, it was identified once again that parts were missing to complete the railing installation, and we still had a damaged wall and more delays.
We were rapidly losing confidence that Ronny W. and MedPlus could complete this job correctly and make the railing safe. We heard all kinds of excuses and saw little results, and we felt my mother’s home was a training ground. In the meantime, my mother was home without any safety railing on the staircase.
At 6 weeks of waiting, at the third attempt, we terminated the job with MedPlus, we fired them.
They painted the damaged wall, and the owner, Michael S. was informed of all the problems from start to finish. A very sad performance by MedPlus and Ronny W., who finally apologized for the incorrect and improper installation of the grab bars, grip tape and Promenaid railing system.
I would recommend calling Shopper’s Home Health Care for a Promenaid Railing System. They quoted the job and installed the railing in 6 days. We know that we have a well-installed railing system, now.
Hi Stephen,
It was a pleasure working with you and your family from the onset of this project. When we initially met at your mothers home, while she was living in a retirement residence, I appreciated the fact that your families aim was to have your mother return back to the home she loves and maintain her freedom, independence and most of all safety and move out of retirement living.
I recall that our second meeting was arranged at my request to have your mother and a community occupational therapist meet with us at the home in order to properly assess your mother for her accessibility and mobility needs. At this meeting, we were able to determine that the staircase needed to have alterations made, adding a wall mounted continuous handrail on the left side of the staircase in an ascending direction, with 16" top and bottom landing extensions, ADA wall returns, which would be placed underneath the existing chair rail. In addition to the handrail, I advised the installation of stair nosing protection that would provide visual contrast and additional grip. These recommendations were made based on the most current proposed AODA built environment standards and most recent Ontario Building Code revisions as of 2016 for public space.
It was also discovered that the second floor main bathroom was lacking a grab bar at the tub/shower entrance wall, so a matching grab bar to the (2) your mom already had in place. It was noted that these grab bars do not meet building code, although commercial building code does not affect residential properties in Ontario and even if they did, human rights code supersedes building code, which in affect allows for meeting individual needs in residential and public spaces. The occupational therapist noted that the existing grab bars would accommodate your mothers grip, so it was not an issue to install the matching grab bar.
I created a comprehensive design with photographs to illustrate the changes needed and provided you with a quote in a timely manner.
Stephen, I cannot begin to tell you how sorry I am that our plan could not be implemented by my team and can honestly say that if as much care had been taken in the implementation as was taken during my assessments at your mothers home, the outcome would have been a success. My team is as dedicated as myself and we have all learnt a valuable lesson from this experience.
The lesson here for me is that my team will need more training on the Promenaid handrail system as well as the site procedures needed to ensure a successful outcome on all accessibility projects. Follow up with the manufacturer has been made and training will be provided before any handrails as complex as your mothers will be tackled again.
At the end of the day, what is most important is that your mother is back home and living safer at home, so I understand why you decided to cancel the project and I give my respect and compliments to Shoppers installation staff for there expertise in handing the installation. I'd be happy to visit your mother to inspect the work in order to ensure that the outcome meets the specifics noted in my assessment without charge as I am truly interested in seeing results first hand and love seeing accessibility solutions come into place.
All the best,
Sincerely,
Ronny Wiskin, CEAC
Accessibility Solutions Manager
MED+ Medical Equipment Distribution
(416) 477-5960 ext. 409
5
From the first contact I had with Ronny to the last clean up I can not say enough of the great service and professionalism that I have received from MedPlus. Ronny was always available to answer my questions. Sam and Chris were always friendly and courteous explaining the work that was being done that day. Attention to detail is immaculate.
I would highly recommend their services.
Hi Farhana,
It was a pleasure working for you and your boys. Thank you very much for your positive review.
5
Professional work. Communication and work are excellent. Extra work was provided even not related to the structure of the Telecub.
Hi Peter,
Thank you very much for your positive review and business. We're glad that the project was a success.
5
Hello all, I did stairlift, garage lift, bathroom modifications and walking bath tub with Med plus and Ronny who is the disability manager took care of everything for me very professionally and caringly. I do recommend their service to anyone needs any modifications or equipments.
Take care all,
Elham
Hi Elham,
Thank you very much for taking the time to write a review about your experience in working with MED+ Home Health Care. Your positive ratings and comments are greatly appreciated. It was pleasure serving you and your family.
MED+ Home Health Care Accessibility has a TrustScore™ of 3.0. The average TrustScore™ for other businesses providing similar services in Scarborough and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 4 |
| Approved | 0 | 4 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 4.1/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Yes |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Yes |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1989 |
| Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Med+ supplies and installs slip resistant products for many types of floors including ceramic, porcelain, natural stone, wood, painted, concrete, vinyl, metal, etc., indoors and outdoors. No Skidding® products can be used virtually anywhere slipping may be a problem.
A physical disability shouldn't keep you from moving freely through any room in your home, and that includes your bathroom. At MED+ Home Health Care, we believe that the right modifications can provide you with the independence you want and the improved quality of life you deserve.
At MED+ Home Health Care, we work with our clients to eliminate common bathroom barriers and provide adequate space that allows you to maneuver freely and comfortably. Our bathroom accessibility solutions are designed to provide you with as much independence as possible.
If you or a loved one needs a little extra help getting in and out of the home in the Greater Toronto Area, consider the services offered by MED+ Home Health Care. Our goal is to help our clients stay safe in their homes, so we offer high-quality products that are easy to use.
MED+ provides services in the development, planning and preparation of as built drawings, construction drawings and specifications to ensure that the appropriate recommendations and plans are prepared and developed to achieve optimal accessibility in the built environment.
At MED+ Home Health Care, we work with our clients to eliminate common kitchen barriers and provide adequate space that allows you to maneuver freely and comfortably. Our kitchen accessibility solutions are designed to provide you with as much independence as possible.
At MED+ Home Health Care, we strive to offer comprehensive mobility services throughout the Greater Toronto Area. We're dedicated to client satisfaction, so we treat everyone with respect. Any of you questions will be answered honestly, and we'll work with integrity. We're able to help with:
Vertical platform lifts
Stair lifts
Accessible renovations
Mobility devices
Mobility scooters
We believe that our products can help our clients stay safe and mobile in their own homes. As part of our excellent customer service, we'll create personalized mobility solutions for all of your needs. We're flexible with our availability and able to meet throughout the workweek. With our high level of experience, we can address any of your concerns so that you can have peace of mind.
MED+ Home Health Care is a locally owned and operated company. Whether you want to create a wheelchair-accessible bathroom or install a walk-in bathtub, we're ready to help. We take pride in the mobility services we offer in Toronto, ON, and we want to exceed client expectations. To learn more, contact our office today and set up an appointment.
| Main contact(s) | Ronny Wiskin , Michael Samuels |
| Alternate Phone Numbers | 416-807-9773, |
| Listed with TrustedPros since: | 2016 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | We honour all manufacturers warranties including parts, service and labour. Call to inquire about specific products. |
| Accepts credit cards | Yes |
| Year established | 1989 |
| Offers financing | Yes |
| 24 Hour emergency service | No |
| Legal structure | Incorporated |
| Licensing information | Yes |
| Insurance information | Contact MED+ Home Health Care Accessibility to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
MED+ Home Health Care Accessibility has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum
