NorthGuard Windows & Doors is a Canadian based company located in the heart of Vaughan. We offer a wide selection of entry doors from the best brands and quality. Our installers are professionals that have over 15 years experience with WSIB and Liability insurance. We offer up to 40% off on all front door replacement, Free Lifetime Warranty, and read more...
North Guard Windows and Doors began operations in 2012 and has received 15 reviews for an overall customer rating of 4.8. The average rating for businesses providing similar services in the Vaughan area is 4. Write a review
5.0
4.6
4.9
4.9
4.7
4.9
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3.3
Though based on my overall experience and amount of follow-ups, I don’t think North Guard deserves to have even 3 star rating however still giving 3 star just bcoz of its owner (Alex), whom I saw making an effort to remediate problem in the process and try to retain the customer.
Quality if good and I love my door. However, if I have to rate my start-to-finish experience I don’t think I would rate more than 1 star. Until I placed the order, there were many follow-up calls to secure the deposit. The time I placed the order, things gone in a complete silent mode. The provided timeline was pushed 2 times. First time no communication and I got to know only when I called. Not even this, after placing an order, I had to follow-up >3 times to get the technical measurement done so door can go under production. The second confirmed schedule also moved and that happen the very last minute. Again, didn’t get a call until a day prior I followed up to confirm the time and left the voice message. One of the store personnel (Mark) returned the call late in the afternoon stating installation won’t happen as planned and it will take another week. Extremely frustrating to work on floating timelines with no commitment.
Installation day went well. Alex came personally to ensure things are taken care based on provided feedback to him. Installers were nice but took my door bell master allen key and also didn’t put the alarm wire properly for the Security Alarm company. Alarm company came and went back stating that the wire is too short and due to that they can’t install the alarm magnet. Anyways, again I am back in the follow-up loop for these two items. Every time either no response or getting a response after multiple follow-ups. Don’t understand why companies like this who claim to be top-notch at customer experience don’t even care or respect customer’s time. Have a lot to say about alarm wire correction, communication issue + lag and the scope which home owner should be told as a part of project scope right upfront, etc. etc. but trying hard to keep short. Such projects are clearly “One Time” project and not everyone is aware of what to expect. We as a customer look up on the companies we hire to make our experience good and cheer the journey during and after. It’s a responsibility of a “mindful” companies to educate and apprise their customers from start to finish rather customer struggling to get a response or find out surprises in the middle of process.
Short feedback – Good quality. Deep and repeated lags on communication and scheduling. As a customer you need to make extra effort to escalate your matter to get required attention which shouldn’t be the case by by default when you hire professionals. Though they agreed everything and apologized too (I hold all communication from start to finish) and I don’t want to sound harsh but still giving this feedback as a part of my social responsibility.
5
Excellent workmanship and great team to work with. Alex was such a pleasure to deal with. Professional and courteous. Would highly recommend. :)
Thank you very much for your awesome review.
5
I started my window and door purchase with calling a number of companies in the GTA, with the high prices and low quality customer service I was finding, I was referred to North Guard Windows and Doors by a friend, they told me they offered free estimates so I thought why not?. When I first called North Guard Windows and Doors I was greeted by friendly staff that had answers to all my questions without hesitation. The installers arrived extremely organized and took on the job with ease, we had our entire house overhauled in terms of windows and doors and they were able to achieve the installation of 25 windows and 4 doors within 2 days. I was shocked with the amazing customer service as I have heard so many horror stories of other installations being rushed, something these installers made sure was not an option. I would recommend North Guard Windows And Doors as their prices exceed the level of quality that you receive.
Helpful?
Thank you very much Max for you're awesome review. Our goal is always to satisfy all of our client's with out-standing customer service and great quality products. You're more than welcome to refer us to your family and friends.
Cheers!
4.5
We had our balcony door and storm door replaced. Our old door was a mess. The door was cut to the correct size for the non standard opening. The doors and installation were great. I am really happy with it and the price was right. I wish we had used them for our front door also. I would use them again and recommend them to my friends and neighbours.
Thank you very much for your review. We will be more than happy to assist you again in the future.
5
I am extremely satisfied with the outstanding work provided by this company. The windows and doors in my house were extremely outdated and now they are completely upgraded and never looked so good! The customer service is outstanding and I would definitely recommend North Guard Windows and Doors to anyone who is looking for phenomenal top-notch product, sincere and friendly workers, and an overall amazing experience.
Thank you once again!
Thank you Nicholette for your awesome review.
5
This was my first experience using TrustedPros. I was so pleased to receive a quick response from Rony at NorthGuard Windows and Doors as the job was for just one window. Rony used the photos I sent to verify my needs and promptly sent someone to look at the window and quote on the job. While it took a few weeks to get the work done, we were so pleased with the outcome, particularly since the removal of the frame and lentil was very difficult. The person who did the window well, removal of the lentil and frame and replacement of lentil and brick and mortar work was extremely professional, courteous and careful. He suggested an approach to deal with the problem of not being able to match our brick (we knew it is almost impossible to find). He was careful to wash down the driveway and clean everything up before leaving. A day or two later the window installers came and the next day Rony stopped by to inspect the job. All for one window! I have posted "before" and "after" pictures below. I would definitely recommend NorthGuard.
Laurel and Craig
Hi Laurel and Craig,
Thank you very much in trusting us! We appreciate and honor your kind words.
Us at NorthGuard Windows and Doors inc. strive for the best outcomes and results even though it's a small job.
If you need any other jobs in the future we would be honored to help you.
Just wanted to let you know that we also do home renovations.
Kind regards,
Rony Yakhnin
NorthGuard Windows and Doors Inc.
416-605-5014
5
I had my front door replaced and back door glass replaced by Northguard windows and doors, the job was done very professionally, neat and on time just like they said it would be. I have already sent several referrals to Northguard windows and doors.
Total Job Cost: $3,700.00
Thank you very much for the awesome review.
4.8
I am very happy with the service Northguard windows and doors provided for me. I had my windows replaced all in one day, the installers did a fantastic job. There will definitely be referrals sent to this company.
Thank you very much for your awesome review.
5
NorthGuard windows and doors came into my home to provide me an estimate on replacing my windows. I had three other companies show up they gave me an estimate as well. The only company that stand out was northguard windows and doors. The way the works painting about the windows it was phenomenal and the price was unbelievable. Now that I have replaced all my windows I can sleep at night without hearing the wind from the outside. I highly recommend them.
Thanks for your review.
5
I was looking to get my front door updated and replaced with a newer, nicer door. Rony from NorthGuard was able to help me find the best door model for my entrance size, and was able to provide me with a quote for the project same day. Once the repairman came in, the job was done quickly and cleanly, without any hassles, with the repairman answering all my questions and making sure that I am completely satisfied with the service. Great job! Will definitely recommend NorthGuard to all my friends and family!
Thanks Oleg for your excellent review.
Once our customer is satisfied with our service and product, we can easily smile the entire day.
Feel free to contact at anytime
Kind Regards,
Rony Yakhnin
NorthGuard Windows & Doors Inc.
416-605-5014
North Guard Windows and Doors has a TrustScore™ of 4.3. The average TrustScore™ for other businesses providing similar services in Vaughan and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 17 |
| Approved | 0 | 15 |
| Unverified | 0 | 1 |
| Suspicious | 0 | 1 |
| Overall Rating | 4.8/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
N/A
|
| Posted Liability Insurance | Available upon request |
| Posted Workers Compensation | Available upon request |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Yes |
| In Business Since | 2012 |
| Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
North Guard Windows and Doors has been recognized for their skills and expertise by their peers in the following categories
As a general contractor we must have a solid and trustworthy subs-contractors to get every project done on time and with exceptional quality. ALTA works ONLY with NorthGuard when it comes to windows and doors. Good price, always on time, great quality of product and installation. 5+++ Strongly recommended!
NorthGuard Windows & Doors is a Canadian company located in the heart of Vaughan. We offer a wide selection of doors & entry doors from the best brands and quality. Our installers are hand-selected professionals, factory trained and fully insured. We offer up to 30% off on all front door replacement.
NorthGuard Windows & Doors is a Canadian based company located in the heart of Vaughan. We offer a wide selection of entry doors from the best brands and quality. Our installers are professionals that have over 15 years experience with WSIB and Liability insurance. We offer up to 40% off on all front door replacement, Free Lifetime Warranty, and discounts for seniors. Contact us Today and Receive a FREE Quote!
| Main contact(s) | Aleks Kacins |
| Alternate Phone Numbers | 416-605-5014, |
| Listed with TrustedPros since: | 2017 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | Steel / Fiberglass Door Systems Lifetime Warranty Fully Transferable & Non Pro-Rated Ruscan Doors Inc., Offers this Industry Leading Lifetime Warranty that is Fully Transferable and Non Pro-rated. Ruscan Doors Inc will be free from defects in material and workmanship from the date of purchase, provided such entry doors have been used under normal residential conditions. · Lifetime Warranty on steel and fiberglass door panels against warping, rusting or cracking. · Lifetime Warranty on Door Hinges. · Lifetime Warranty on Q-Lon® Weather-stripping. · Lifetime Warranty on Unpainted uPVC Door Lite Frames against warping or cracking. · Lifetime Warranty on Door Lite Glass Seals against defects resulting in obstruction of vision from formation caused by moisture condensation between the glass surfaces. The Paint Process used to paint the door panels' carries its own specifications and guarantee which is for a period of TWENTY (20) years. The Stain Process used to stain the door panels' carries its own specifications and guarantee which is for a period of FIVE (5) years. Door sweep has to be adjusted properly by installer in order to be warranted for a period of FIVE (5) years. All EIGHT (8) feet fibreglass doors must have multipoint lock. Mini Blinds are warranted for a period of TWENTY (20) years against malfunction resulting from normal day to day use. Problems arising from abuse, misuse or consumer negligence are not covered under this warranty. Discolouration of caming in door lites is a normal occurrence and is not warranted. Storm Doors with glass installed in front of steel/ fibreglass door systems may cause excessive heat build up that could result in warped door panels, warped door lite deformity and are not covered under this warranty. Exposure to sunlight, air pollutants and normal atmospheric conditions may cause surfaces to fade or suffer an accumulation of surface dirt or stains and are not warranted. This warranty is null and void if harmful solvents are use |
| Accepts credit cards | Yes |
| Year established | 2012 |
| Offers financing | Yes |
| 24 Hour emergency service | Yes |
| Legal structure | Incorporated |
| Licensing information | Business does not require a trade license |
| Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
North Guard Windows and Doors has contributed 3 responses to the following questions posted in the 'Ask the Pros' forum
