NorthGuard Windows & Doors is a Canadian based company located in the heart of Vaughan. We offer a wide selection of entry doors from the best brands and quality. Our installers are professionals that have over 15 years experience with WSIB and Liability insurance. We offer up to 40% off on all front door replacement, Free Lifetime Warranty, and read more...
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Though based on my overall experience and amount of follow-ups, I don’t think North Guard deserves to have even 3 star rating however still giving 3 star just bcoz of its owner (Alex), whom I saw making an effort to remediate problem in the process and try to retain the customer.
Quality if good and I love my door. However, if I have to rate my start-to-finish experience I don’t think I would rate more than 1 star. Until I placed the order, there were many follow-up calls to secure the deposit. The time I placed the order, things gone in a complete silent mode. The provided timeline was pushed 2 times. First time no communication and I got to know only when I called. Not even this, after placing an order, I had to follow-up >3 times to get the technical measurement done so door can go under production. The second confirmed schedule also moved and that happen the very last minute. Again, didn’t get a call until a day prior I followed up to confirm the time and left the voice message. One of the store personnel (Mark) returned the call late in the afternoon stating installation won’t happen as planned and it will take another week. Extremely frustrating to work on floating timelines with no commitment.
Installation day went well. Alex came personally to ensure things are taken care based on provided feedback to him. Installers were nice but took my door bell master allen key and also didn’t put the alarm wire properly for the Security Alarm company. Alarm company came and went back stating that the wire is too short and due to that they can’t install the alarm magnet. Anyways, again I am back in the follow-up loop for these two items. Every time either no response or getting a response after multiple follow-ups. Don’t understand why companies like this who claim to be top-notch at customer experience don’t even care or respect customer’s time. Have a lot to say about alarm wire correction, communication issue + lag and the scope which home owner should be told as a part of project scope right upfront, etc. etc. but trying hard to keep short. Such projects are clearly “One Time” project and not everyone is aware of what to expect. We as a customer look up on the companies we hire to make our experience good and cheer the journey during and after. It’s a responsibility of a “mindful” companies to educate and apprise their customers from start to finish rather customer struggling to get a response or find out surprises in the middle of process.
Short feedback – Good quality. Deep and repeated lags on communication and scheduling. As a customer you need to make extra effort to escalate your matter to get required attention which shouldn’t be the case by by default when you hire professionals. Though they agreed everything and apologized too (I hold all communication from start to finish) and I don’t want to sound harsh but still giving this feedback as a part of my social responsibility.
Excellent workmanship and great team to work with. Alex was such a pleasure to deal with. Professional and courteous. Would highly recommend. :)
I started my window and door purchase with calling a number of companies in the GTA, with the high prices and low quality customer service I was finding, I was referred to North Guard Windows and Doors by a friend, they told me they offered free estimates so I thought why not?. When I first called North Guard Windows and Doors I was greeted by friendly staff that had answers to all my questions without hesitation. The installers arrived extremely organized and took on the job with ease, we had our entire house overhauled in terms of windows and doors and they were able to achieve the installation of 25 windows and 4 doors within 2 days. I was shocked with the amazing customer service as I have heard so many horror stories of other installations being rushed, something these installers made sure was not an option. I would recommend North Guard Windows And Doors as their prices exceed the level of quality that you receive.
Thank you very much Max for you're awesome review. Our goal is always to satisfy all of our client's with out-standing customer service and great quality products. You're more than welcome to refer us to your family and friends.
We had our balcony door and storm door replaced. Our old door was a mess. The door was cut to the correct size for the non standard opening. The doors and installation were great. I am really happy with it and the price was right. I wish we had used them for our front door also. I would use them again and recommend them to my friends and neighbours.
Thank you very much for your review. We will be more than happy to assist you again in the future.
North Guard Windows and Doors has a TrustScore™ of 4.4. The average TrustScore™ for other businesses providing similar services in Vaughan and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||N/A|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles|
|Endorsed by Peers||Yes|
|In Business Since||2012|
|Member of TrustedPros Since||2017|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
North Guard Windows and Doors has been recognized for their skills and expertise by their peers in the following categories
As a general contractor we must have a solid and trustworthy subs-contractors to get every project done on time and with exceptional quality. ALTA works ONLY with NorthGuard when it comes to windows and doors. Good price, always on time, great quality of product and installation. 5+++ Strongly recommended!
NorthGuard Windows & Doors is a Canadian company located in the heart of Vaughan. We offer a wide selection of doors & entry doors from the best brands and quality. Our installers are hand-selected professionals, factory trained and fully insured. We offer up to 30% off on all front door replacement.
NorthGuard Windows & Doors is a Canadian based company located in the heart of Vaughan. We offer a wide selection of entry doors from the best brands and quality. Our installers are professionals that have over 15 years experience with WSIB and Liability insurance. We offer up to 40% off on all front door replacement, Free Lifetime Warranty, and discounts for seniors. Contact us Today and Receive a FREE Quote!
|Main contact(s)||Aleks Kacins|
|Alternate Phone Numbers||416-605-5014,|
|Listed with TrustedPros since:||2017|
|Warranty||Steel / Fiberglass Door Systems Lifetime Warranty Fully Transferable & Non Pro-Rated Ruscan Doors Inc., Offers this Industry Leading Lifetime Warranty that is Fully Transferable and Non Pro-rated. Ruscan Doors Inc will be free from defects in material and workmanship from the date of purchase, provided such entry doors have been used under normal residential conditions. Â· Lifetime Warranty on steel and fiberglass door panels against warping, rusting or cracking. Â· Lifetime Warranty on Door Hinges. Â· Lifetime Warranty on Q-LonÂ® Weather-stripping. Â· Lifetime Warranty on Unpainted uPVC Door Lite Frames against warping or cracking. Â· Lifetime Warranty on Door Lite Glass Seals against defects resulting in obstruction of vision from formation caused by moisture condensation between the glass surfaces. The Paint Process used to paint the door panels' carries its own specifications and guarantee which is for a period of TWENTY (20) years. The Stain Process used to stain the door panels' carries its own specifications and guarantee which is for a period of FIVE (5) years. Door sweep has to be adjusted properly by installer in order to be warranted for a period of FIVE (5) years. All EIGHT (8) feet fibreglass doors must have multipoint lock. Mini Blinds are warranted for a period of TWENTY (20) years against malfunction resulting from normal day to day use. Problems arising from abuse, misuse or consumer negligence are not covered under this warranty. Discolouration of caming in door lites is a normal occurrence and is not warranted. Storm Doors with glass installed in front of steel/ fibreglass door systems may cause excessive heat build up that could result in warped door panels, warped door lite deformity and are not covered under this warranty. Exposure to sunlight, air pollutants and normal atmospheric conditions may cause surfaces to fade or suffer an accumulation of surface dirt or stains and are not warranted. This warranty is null and void if harmful solvents are use|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Business does not require a trade license|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
North Guard Windows and Doors has contributed 3 responses to the following questions posted in the 'Ask the Pros' forum