Patriot North Construction is owned and operated by Matt McCallion, a Carpenter by trade, but a Construction and Renovations specialist for 14+ years. We specialize in renovations of all kinds for your home. We pride ourselves in quality, attention to detail, and working closely with you to get the end result you are happy with. read more...
Almost three years ago, we hired Matt to remove an old deck, and build us a new cedar deck in its place. We discussed what we wanted with him, and got our estimate and our building permit. Matt was very personable, and we had confidence in his abilities.
Work started right away. The old deck was demolished and hauled away.
Work began on the new deck.
The holes for the zono tubes for the footings were rejected by the building inspector; they were not deep enough and were the wrong size. They all had to be redone. Confidence started to wane a bit.
We had asked for a two level deck as we had the same before. Matt went ahead and built a one- level deck without informing us in advance. As it was a done deal we reluctantly accepted that. As work progressed, some days Matt and his helper were not around, or his helper was but only worked a few hours and left. The stone lintel under the sliding patio doors had several large chips gouged out of it while the connecting board was being installed. I guess these things happen.
The weather was also a factor. The entire build took more than two months.
The deck was sanded and then stained -- not sure what brand was used -- Thompson Water Seal? Matt said he would complete the second coat of stain in the spring. We had some patio stones that you stepped on when leaving the old deck onto the lawn, and we wanted them put back. Matt put them in place and said he would be back in the spring to level them once the soil had settled.
After he was gone, we noticed that the top boards for the step off the deck had been cut too short. We weren’t too worried -- Matt will be back in the spring to finish up.
Matt, of course, never returned, and to be honest, we never called him either. After all the hassles and the more than two-month process, we just dIdn’t want to deal with the deck for a while, and spring was coming.
After the first winter the deck stain started peeling off, we had discovered in the meantime you should not stain cedar for the first year. Oh well. After the second winter the stain had mostly disappeared, but the deck appeared greenish and was a bit slimy in spots.
We have just called another contractor to come to refinish the deck.
His first revelation was that there were no gaps between the deck boards, so the water, etc. could never drain. The wood was starting to rot as a result. He took up all the deck boards, and re-laid them with a gap between each board. When he pulled up the boards, he found they were also starting to rot underneath as well as on all the cut ends.
All has now been fixed and properly stained, and the deck looks great. We will of course be using this contractor for all of our renovation needs.
In hindsight, we could have dealt with these problems better. It was our fault for not withholding some payment until the deck was completed to our satisfaction. (We tend to be too trusting.) We also should have called Matt about the issues we had, or to fulfill the promises he made. To be honest, after the two months it took for the job, we really didn’t want him back anyway, but we didn’t give him a chance to make things right.
Wind coming from top and bottom of new door. New floors squeaking and bending when walked on. Paint on new floors. Transition pieces on floor rock back & forth. Paint job messy and unfinished. 18" laundry shute door was removed and disposed of; replacement has never been installed. Work crew drove the front door knob through the wall in the front porch. They attempted to repair but damage is still visible. Ceiling in great room was replaced but drywall job is spotty and uneven. After being threatened with legal action, I paid the balance owing in full on Dec 13/15. Said they'd be back to finish the outstanding work but two months have now past and I still haven't heard from them and the work is still unfinished.
This is a followup to my previous review. After leaving the previous review I contacted Matt and asked when he intended to finish the job. He replied to say that he didn't like the "stupid comments" that were included in my review. He said that he would come in to complete the renovation and asked what was left outstanding. I sent him the list of incomplete and substandard work and he replied that he would come finish all the work left outstanding but only if I removed my review from the Trusted Pros site. It is now four months since he and his crew left my home and I have basically given up on him honoring our contract. My home is left in an unfinished mess that must be fixed. I still have no door to a closet, a terrible paint job, and floor finishes that are loose and present safety concerns. If anyone would like to see the work I would be more than happy to have you come and view.
We recently had work done by (Matt) Patriot North Construction, a walk-out door from our basement, even though the quality of work turned out awesome there was some hiccups to get to that point. I first received a call from Matt and he came out and gave us a quote which I feel was fair and gave Matt the go ahead to get permit and schedule us in. With that being said, we were put off 3 times, first being he had another job, and I told him not to bother lugging tools from one site to another, just finish that one. 2 time we scheduled the permit was not ready, and the 3rd time showing up at my house knowing full well that he would have to frame in header.....Matt forgot to bring 2X6's and being the holiday Monday, no one was open. So fine, just come Tuesday and get the door done...I was a lil concerned at way things were handled .....no barrier wall of plastic put up for cement bricks and foundation that was being cut into......being disabled I knew this was going to be a chore to clean up....and it was, not to mention the neighbor's being a lot mad due to the fact of cement dust going into there above ground pool....my spouse came home after work and seen the mess thru out the home and wondered why Matt didn't use a wet saw or put up barriers...my spouse then proceeded to outside to check where window use to be and hole in wall now was....the old brick above the window was still there vertical...and with the door being twice the size looked hideous to say the least, we told Matt that was not acceptable to use the old brick he took out and make this project look like it came with house, he knew it was a lot of work but seen it our way and changed it to satisfy us. Now as to the mess left inside and outside my house was totally unacceptable, Matt's helper left a half full gas can on my 3 & 4 year's play fort in backyard...so thankful I didn't let them outside till we had a chance to get out there and clean up mess left.
Matt, I know this isn't what you wanted to hear...but I was very generous time after time for all your short comings. I paid in full for a job that you completed for us, but the rest could of been avoided, something for you to work towards.
Tracey & Harry
Tracey & Harry,
Thank you very much for your feedback. I appreciate all kinds of feedback and use it as a tool to make my company better and stronger. I am a self-employed entrepreneur striving to reach one goal..... To make my customers happy. I apologize that your experience with us was not a positive one in its entirety. I just wish you could have voiced your concerns to me personally while I was in your home.
As for scheduling, we only had a tentative date the first time, the second time I could not control the permit office and the third day, I was really trying to make up for the scheduling short comings by making myself available to you on a holiday.
I believe we worked very hard on this project (including clean up) as we do any project we are granted and I left your home believing you felt the same way.
I apologize to you again for all of your concerns.
Patriot North Construction
Patriot North Construction has a TrustScore™ of 2.4. The average TrustScore™ for other businesses providing similar services in Barrie and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2006|
|Member of TrustedPros Since||2010|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Bathroom Renovations, Carpentry, Commercial Renovations, Handyman Services, Home Additions, Kitchen Renovations, Painting, Cabinetry and Millwork, Caulking, Ceiling, Decks, Drywalling, Fencing, Flooring, Framing, Garage Construction, Heating & Air Conditioning, Home Restoration, Shed Construction, Siding, Tiling, Water Heating, Windows and Doors
Patriot North Construction is owned and operated by Matt McCallion, a Carpenter by trade, but a Construction and Renovations specialist for 14+ years. We specialize in renovations of all kinds for your home.
We pride ourselves in quality, attention to detail, and working closely with you to get the end result you are happy with.
Scope of work includes:
- Custom Carpentry
- Bathroom, Kitchen and Basement renovations
- Crown Moulding
- Tiling and Backsplash
- Drywall Repair and Finishing
We really hope to hear from you!
For a FREE estimate Call
Owner/Contractor Patriot North Construction
|Main contact(s):||Matt McCallion|
|Alternate Phone Numbers:||705-790-5713,|
|Listed with TrustedPros since:||2010|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||No|
|Legal structure:||Sole Proprietor|
|Licensing information:||Contact Patriot North Construction to request licensing info.|
|Insurance information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Patriot North Construction has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum