Our initial experience with PlanIt was wonderful; the quoting, contract signing, planning, designing, went well beyond our expectations. Everyone was so thorough.
Once development began, however, things started to fall through the cracks. Our initial meeting with the original coordinator went well. Super easy going individual, easy to talk to, answered all our questions and emails promptly. But then we started hearing excuses and seeing delays. A couple weeks went by with no work being done, no trades people coming to our place, so we started asking questions.
Our site manager was Beau and when our concerns were brought up, he was on top of it. We got a new coordinator assigned to our project, Joe Parker, who was GREAT! Once Joe took over, he did all that he could to get our project back on schedule. Unfortunately, due to the setback with the original coordinator (who is not with PlanIt anymore), it was difficult for our project to be completed anywhere close to our original completion date.
It took an additional month to get our basement completed. Frustrations on both our end and Joe's end, because some of the trades that PlanIt contracted out to were not as reliable as we all would have liked.
But during the 2 months when Joe stepped in, he was on point with keeping us up to date and always answered his phone/texts/emails - as did Beau! So despite scheduling issues, I was thoroughly happy with the customer service provided to us. Joe was meticulous and always aimed for the best quality work. I would consider using PlanIt again and have mentioned them to a few colleagues and friends already.
We hired Plantit Builders to complete our basement. I was very satisfied with the service provided from planning, budgeting, initial design and drafting the requirements. However, after the project Co-ordinator commenced the construction work we didn't see any commitment or accountability on his part towards our project. Timelines were not adhered to, no work for almost 4 weeks and there wasn't any transparency in terms of communication.
Having mentioned that, when we escalated our concerns to the General Manager - Beau Nychka, he took immediate actions.
Joe parker was our new Project Manager. Things were more streamlined and accounted for once he took over.
We were provided project updates at the end of each week for the work that is scheduled to be completed in the coming weeks and also if there were any unforeseen delay that were expected with detailed explanation for it.
Joe was always available for taking care of any concerns or for accommodating any changes requested. We are very impressed with his quality of work.
The below given ratings are provided considering the new Project manager and experience with other divisions of Planit Builders.
PLANiT Builders Ltd. has a TrustScore™ of 3.4. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main Contact(s):||Amanda Vey|
|Affiliations:||PLANiT Builders Ltd (Rated 2.7 / 5)|
|Listed with TrustedPros since:||2015|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Licensing Information:||Contact PLANiT Builders Ltd. to request licensing info.|
|Insurance Information:||Contact PLANiT Builders Ltd. to request insurance details.|
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