Premier Basement Builders is a Basement finishing and Basement Renovation Company. Our company is structured around quality building, professionalism, and using the best products and installation techniques available to us. We work with our clients every step of the way to ensure that there end product is everything that they have dreamed it would read more...
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They just completed our full basement of about 950 SF including a 3 piece bath, bedroom and open concept family room with gas fireplace.
We are extremely pleased with the workmanship and professionalism of Premier.
The quotes were very detailed and accurate and the final accounting left no board unturned.
We told Greg we wanted the same standards as our current home upstairs and they followed those and more.
Their crew and contractors were all very profession, as tidy as possible, courteous and respectful.
The schedule slipped a bit but I compare trying scheduling sub-contractors to 'herding cats'! Greg did a great job meeting our demands.
We have heard many horror stories from friends and acquaintances but would highly recommend Premier if you want the job done right with the least amount of disruption and surprises.
Told start end of April-late June 22-told staffing issues. Aug 27th we told PBB's to be out Aug 31. 1st shower my husband took Sept 2 revealed numerous leaks around the bottom of the glass out to the floor & the base creaked. Stopped using it after a few showers because after speaking to the tech rep at Head Office for the shower kit, we were concerned about water getting underneath the wall tile, base & floor tile & causing damage & we learned the security tabs for the glass door were installed backwards - they stop the door from coming off the roller bar. Plumber returned multiple times due to low water flow to the tub taps. Price Pfister mailed out cartridges & then a divertor. Pfister asked us to send photos & then told us it was installed incorrectly. Finally corrected by the plumber on Oct 4th. Tub drain installed in the wrong position for tub placement along the back wall as we had desired/discussed at the time of our est, it now sits on the diagonal to accommodate that; no room for a linen tower as discussed from the outset. Forgot light switch from bedroom to bath - it was installed after we noticed. PBB forgot to install niche - we noticed after Ditra up & let them know. Wall tile unlevel, not plumb – some horrible cuts & the grout job is horrible. After the few showers in it, the grout is crumbling away underneath the caulking they put around the bottom-over the grout - which is peeling off! The wall they installed (where shower is) is neither square or plumb. PBB's had to cold chisel the slate floor to level out all the trip hazards -everywhere. Plumber put a hole in floor with the foot of the tub& we saw a void in the hole/no mortar under it. Somewhere between the plumber installing the base (which creaks and is not level) & the drywall, tiling & painting, the shower base got cracked. Met with the owner/contractor about multiple concerns he said he knew the base got cracked but, felt the glass would cover it(!) He had it repaired -that has failed & the crack is still present. Painted over the drywall dust; left large areas with heavy drips all around the room. Horrible repair around a potlight. Areas of the trim go from flat finish to shiny. Asked us if they could cut down the backsplash by an inch -NO- electrical outlet in the way & the light also had to be moved up to accommodate the mirror. Patch job of those areas is horrible. When plumber started the tub he mentioned there was no rough-in & we needed that to put the taps in. Contract states faucet-not rough-in. I ordered the rough-in to keep the project moving as it was Aug 14th. Plumber put the tub in backwards, with the bump out to the front. I texted PBB a photo & was texted back that "the rounded side usually comes to the front and the taps in front so they can be reached without hanging over the tup (*tub) to turn on and off" I texted back that I had asked for the taps to be in the back, then contacted MAAX the tub manufacturer, sent them the photo & they said it should be turned around. Plumber hit metal, broke saw & burnt a hole in the tub- again no drop cloth. (also put a hole in the floor). The drain overflow they put in is chrome - the rest of the faucet finishes (tub & vanity) are brushed nickel. Vanity counter top is not centered. Shower walls are installed crooked on the base. Shower has multiple leaks. Safety feature was installed backwards. Glass door grinds against metal screws in the stops at either end. Shower panel is shimmed out from the wall at the top which causes the flow of the shower head to shoot behind the person showering. The caulking around the shower is horrible &, the tech also pointed out that the interior of the walls were caulked & according to the installation instructions, only the outside of the glass should be caulked. Toilet flange is 1 1/4" below the surface of the finished tile. No caulking between counter top/back splash/backsplash/wall or between 2 pieces of backsplash. Multiple areas missing caulking & grout ETC
Greg and his crew did an amazing job on our basement. Starting with the initial quote, everything was very transparent, including pricing and timeline. The quality of the workmanship was top notch. We would definitely hire Premier Basement Builders again.
We hired Premier Basement Builders to renovate our basement. Our experience with this company was one of pure professionalism.
The contractors arrived on time and maintained a very pleasant attitude all through the
process.
The quality of the work is superb and the clean up very efficient.
We would recommend Premier Basement Builders to all of our friends.
John & Anne Adams
Niagara Falls
I would highly recommend Premier Basement Builders. Greg did an excellent job; he was reliable, courteous, polite, considerate and new exactly what he was doing. Thank you to Premier Basement Builders for a job well done!
Premier Basement Builders has a TrustScore™ of 4.6. The average TrustScore™ for other businesses providing similar services in Niagara Falls and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 2 | 26 |
Approved | 2 | 26 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.9/5 | 4.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Available upon request |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2012 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Premier Basement Builders are full service basement finishing and remodeling contractors servicing the niagara region. We handle the complete project from start to finish. Please feel free to contact us to discuss any of your basement finishing and remodelling needs.
We are a full service contractor specializing in the finishing and remodeling of basement spaces. Our goal is to offer customers superior craftsmanship all the while maintaining budget and timelines. Quality control and open communication are our highest priorities.
Premier Basement Builders is a full service interior renovation contractor specializing in the finishing and remodeling of basement and bathroom spaces. Quality control, open communication, maintaining budget and time lines are our highest priorities.
We are a full service contractor specializing in the finishing and remodeling of basement spaces. Our goal is to offer customers superior craftsmanship all the while maintaining budget and timelines. Quality control and open communication are our highest priorities.
Premier Basement Builders is a Basement finishing and Basement Renovation Company. Our company is structured around quality building, professionalism, and using the best products and installation techniques available to us. We work with our clients every step of the way to ensure that there end product is everything that they have dreamed it would be.
Premier Basement Builders business model differentiates itself from other renovators by honing in on one specific product line and moving away from the one contractor does all concept.
Premier Basement Builders was awarded Best of TrustedPros in 2022 for Basement Renovations and Bathroom Renovations in Niagara Falls.
Premier Basement Builders was awarded Best of TrustedPros in 2021 for Basement Renovations and General Contracting in Niagara Falls.
Premier Basement Builders was awarded Best of TrustedPros in 2020 for Basement Renovations in Niagara Falls.
Premier Basement Builders was awarded Best of TrustedPros in 2018 for Basement Renovations in Niagara Falls.
Main contact(s) | Greg McLellan |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | No |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2012 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.