We signed a contract with rocco for the renovation of our main stairs. Hired him as we found him pleasant, easy to discuss our wants with him and and we were certainly persuaded by his reasonable price.
We trusted him and because we realized that he was a small company, that he needed a large deposit to buy necessary wood etc. For the job. When we hired him, he had not yet taken too many projects to service. And so we gave him a large deposit.
There were a few postponements due to march and april holidays, which we agreed to, but then reality! We were fortunate when he or his help showed up to work.
The broadloom from the stairs were removed, the spindles were removed. And then
he and his helper disappeared. Our stairs became a disaster area and dangerous
Without the spindles. We now had open areas between stairs and railing.
Calls to him were wasted. Efforts to persuade him to finish were falling on deaf ears. He had our deposit and our spindles!!!!
Finally after several months and thousands of dollars, we had another company, correct and finish the installation of the stairs.
If anyone is thinking of using RCS Company .. my advise is don't!