We are a Family owned company with over 15 years of experience, grandfathered into the business from two generations of tradesmen. Specializing in kitchen and bathroom renovations, we offer exceptional pride and quality in all work we do. All jobs come with one of the best in business 5 year warranty on all labour and materials for jobs we complet read more...
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We used trustedpros to find contractors to remove a load bearing wall and install new kitchen. Raphael had the best sense of what we wanted and was the easiest to work with. We ended up doing more then initially planned. Kitchen, main floor pretty much gutted with new hardwood and tiles. Two bathrooms and fireplace. Problems were fixed without the usual excuses. Would be my first choice on any future projects.
What was supposed to be a 5 - 6 week partial renovation of our master ensuite ended up taking nearly 4 months.
We have hired Rafe in the past and were always impressed by his tiling work. That said, we hired him this time around even though I had heard some negative reviews from folks we know who recently hired (and in one case fired) him.
The scope of our work included:
- shower and wall demolition;
- relocation of plumbing for the shower;
- installation of ceiling fan including minor electrical;
- tiling in shower and bathroom floor;
- construction of half wall to replace wall that was taken down;
- installation of glass shower door;
- installation of shower fixtures;
- installation of wall niche in shower.
The demolition, which could have happened in a day, took a few days as the sub(s) that Rafe hired left to go to other jobs. And because they did not clean up afterwards we had construction dust always present throughout our house. Despite vacuuming regularly I ended up with an eye infection from the dust that was emitted from the open bathroom ceiling and the drywalling. This did not seem to concern Rafe.
One of Rafe's subs attempted to build a half wall that was a disaster from the start. This dry waller is not a carpenter and the wall was a mess. A second attempt was an improvement but he miscalculated the angle of the shower door and had to curve the wall creating an eyesore. Rafe added insult to injury by adding skim coat compound to try and smooth things out. My husband, who has some renovation experience, ended up removing the crumblig compound and built it back up with the appropriate material. Thank goodness my husband was able to repair it otherwise it would have been a major distraction from my long awaited renovation.
The tiling work was well done and handled by Rafe's uncle. The wall niche, however, was a mess. This was completed by Rafe who rushed it and did not measure twice, cut once. The result is a wall niche that is too tall (18 inches) and not wide enough (5 inches). The point is to be able to place shampoos and soap out of sight. I can barely fit my shampoo/conditioner and have to put a bar of soap on its side.
The finished product looks really good but is mostly because of the tile work and the finishing completed by my husband (window door trim, floor boards, paint, lighting). I ordered a vanity from Toronto Vanity (actually suggested by Rafe) which my husband installed.
I am hoping that Rafe will read this as he needs to understand that you can't treat customers like this. His communications style is deplorable and most of the time we did not know who would be showing up to work and when. Sometime Rafe would tell us that he would personally be coming over and then wouldn't show. Fortunately my husband works from a home office otherwise it would have been a serious inconvenience. I get that Rafe is trying to build his business by doing multiple jobs at once but this will only contribute to dissatisfied clients and zero referrals. Rafe is capable of so much more but has made the decision to value quantity over quality.
I gave Rafe a poor for courteousness because he never replied to my e-mails (3 e-mails in total) where I expressed concern about the delays and issues. He would only communicate with my husband.
This project was done as a side project to an employee of Shield and not officially affiliated with Shield Renovations.
This person was informed before hand that the project was "fit in" to their timetable
Further more, the job was done as a favor and zero profit was taken by the employee in question. Please withdraw claim.
We are always pleased with the work done for us by Rafe and Sheild Renovations. Good work and a real effort to make sure we were happy with the job. There were some delays but not unusual during busy reno season. Trustworthy and conscientious.
Shield Renovations has a TrustScore™ of 1.8. The average TrustScore™ for other businesses providing similar services in Burlington and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2006|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We are a Family owned company with over 15 years of experience, grandfathered into the business from two generations of tradesmen. Specializing in kitchen and bathroom renovations, we offer exceptional pride and quality in all work we do. All jobs come with one of the best in business 5 year warranty on all labour and materials for jobs we complete. All projects are fully insured to give customers peace of mind during their renovation. As a general contractor we take the time to meet with our customers multiple times with no cost to plan out their renovation, and make sure they are happy before any contracts are signed. A dedicated manager will over see each project, organize and watch over all the sub-trades to insure the work is being completed diligently and with care.
|Main contact(s)||Raffaele Marchese|
|Listed with TrustedPros since:||2016|
|Accepts credit cards||No|
|24 Hour emergency service||No|
|Licensing information||Contact Shield Renovations to request licensing info.|
|Insurance information||Contact Shield Renovations to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.