Opened since 2006 from Toronto, 2015 In Vancouver 2016 Florida 2017-2018 State of California, and Edmonton Alberta.
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I highly suggest EVERYONE TO STAY FAR AWAY FROM Frank Valverde as I was scammed and mislead by him and his services.
Over the summer I had the unfortunate luck of believing all the lies he threw at me, always using the “I am an Italian man of my word” “I can be trusted” but his actions prove he cannot. He took advantage of my patience and wasted/ruined my summer, ruined my backyard and damaged my property. He would show up at my house UNINVITED and to intimidate me, telling me his workers “did a perfect job, know what they’re doing” and that they “proved” it to him with images showing 1% of the mess they considered “work”. Frank, Chris, and Kaitlyn have 0 communication and never relayed any of the information of what I asked for. His employees showed up to my house and had to ring my bell asking me what I wanted because they had NO CLUE on the day they were suppose to “complete the job”. He made his work seem like the greatest quality I could ever imagine, then randomly the day before the job was “completed” he starts throwing extra costs at me telling me things were never included in the quote. I bought everything they asked for, his team completely DESTROYED/DAMAGED the material I bought. At the time of me researching him there were no negative reviews which unfortunately led me to believe I was making the right choice going with him but I truly do not regret anything more in my life than hiring such incompetent and rude people.
He promised the job would be done in no longer than 3 days and he ended up taking 1 MONTH AND A HALF, DID NOT EVEN FINISH THE JOB and kept inventing excuse after excuse “the weather” “I have money problems, I owe tens of thousands of dollars”. He stopped replying to me, was disrespectful, his employees Chris and Kaitlyn are disrespectful, Chris yelled at me over the phone. I not once received an apology for anything. Frank was completely careless to what goes on, only cares about his money and himself. Frank and Chris seem to believe yelling at their customers is proper treatment, used profanity in front of me and even smoked in front of me and disposed of his cigarettes by throwing them onto the lawn they had just laid down! On top of all of this he FORCED me into paying him (all because he was going on vacation and he rushed the job) and would not leave my property until I did so and still never delivered the material he owes me. Ran with my money and never completed the job! I am still to this day, 22 weeks later missing sod !!!
I HIGHLY URGE ANYONE TO STAY AWAY FROM THIS BUSINESS, YOUR PROPERTY WILL GET DAMAGED! I TRULY REGRET HIRING THEM! I had to end up spending more money to hire someone else to fix this mess. The quality of the sod he provides is horrible, not even a month went by and the sod they installed was already dying ! Was completely yellow when it was delivered and many pieces stayed dead!
PAID in advance, and REGRETTED. The guy NEVER COME.
I paid Frank in full, believing his words that my final grading certificate was coming. THREE MONTHS passed nothing happened. And he STOP REPLYING with his last response, "only thing off is you thinking weather is clear 24/7"...
EXCUSE ME??? - Then I paid from my OWN POCKET a surveyor company who CAME IN 3 DAYS and did the job. I would rather pay the $315 than waste months for a never-come ghost.
Aside from unpleasant start and ending, Frank's team was doing their job with fair cost. I would definitely recommend but DO NOT pay in advance, especially if you like him and want to stay as friends.
Contacted this company 3 weeks ago, we gave them the job price was good, they gave us a step by step guide in how to maintain our new yard.
Frank is a great guy, and stays to his word and very honest unlike others.
His teams are great at first he had one team here but I needed the job done but Saturday. He called off one of his other teams to get to my house and they finished the entire job in one day, I had 10 of his people working here.
If there was 10 stars I'll give them that.
Contacted Canada general renovations 4 weeks ago to get my basement done and I am very impressed in the turn out.
My basement came out beyond what we expected, they went that extra half mile for us.
I want to personally thank Frank for making certain his employees was always on the Q.
Frank and his guys even took the time to help Brick bring in the couches I bought for the basement, I decently recommend Frank and his team.
Absolutely love my new finished basement!! It looks fantastic and so modern! The job was done much more quickly then i thought which is great for us! Very honest and respectful people. Thanks!
Thank you, glad you are happy :)
Canada General Renovations (2165469 Alberta Ltd) has a TrustScore™ of 1.6. The average TrustScore™ for other businesses providing similar services in Sherwood park and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 10 |
Approved | 0 | 6 |
Unverified | 0 | 4 |
Suspicious | 0 | 0 |
Overall Rating | 3.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2019 |
Member of TrustedPros Since | 2019 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Opened since 2006 from Toronto, 2015 In Vancouver 2016 Florida 2017-2018 State of California, and Edmonton Alberta.
Main contact(s) | Frank Valverde |
Listed with TrustedPros since: | 2019 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty depends on type of services required |
Accepts credit cards | Yes |
Year established | 2019 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact Canada General Renovations (2165469 Alberta Ltd) to request licensing info. |
Insurance information | Contact Canada General Renovations (2165469 Alberta Ltd) to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Canada General Renovations (2165469 Alberta Ltd) has contributed 3 responses to the following questions posted in the 'Ask the Pros' forum