Hickory Dickory Decks

Deck Replacement

I purchased a new Paldeck vinyl deck from Hickory Dickory Decks in 2018. This was an American product that was being discontinued in Canada. In 2021 we started to notice blotches on the deck, followed by fading in only certain parts of the deck. We filed a claim with Paldeck only to have them reject that claim, saying that it was just natural fading (which wasnt the case since natural fading would have been across the entire deck). I contacted Hickory Dickory Decks to see what could be done. Our local franchise was changing hands and this is where the new owners come in. I cant say enough about Greg Potticary and Ryan Roberts. They went to bat for us with Paldeck and were able to secure some money from them. But it doesnt stop there. The amount of money provided by Paldeck didnt cover the cost of replacing the deck. But these guys stepped up and stood behind their product. They replaced my entire deck without any cost to me and with a Canadian product which now has a 30 year warranty. I cant think of another company that has treated us this way. We have felt cared for. Greg and Ryan heard our concerns and acted. If you are looking for a deck that is a quality product and is backed by ownership that stands behind their products and puts their customers first, look no further than Hickory Dickory Decks. You wont be disappointed.

We are beyond thrilled with the new deck built by Hickory Dickory Deck Cambridge. Hughes, Jordy and the team did an excellent job with great attention to detail. They kept us up to date on their progress and advised if there was a day they couldn't be here. Jordy was fantastic - he stayed into the evening several times to finish something. They were very professional, friendly and courteous. Just an awesome experience! We would definitely recommend them.

Our new deck was completed in July. The crew from Hickory Dickory did a great job while working under a brutal heat wave. They kept us in the loop every step of the way, answering all of our questions, were prompt every day and meticulous in there workmanship and clean-up. I would recommend them to friends and neighbours without hesitation.

Wow we can unreservedly recommend Hickory Dickory Deck- Durham for any project you have in mind. We love our new deck. It is beautiful and functional. During construction, the communication from Adam was consistent and proactive. His crew were efficient, friendly and happy to answer our questions. They were a team of outstanding workers and a testament to Adam's management expertise! The final product surpassed our original design vision.

Hickory Dickory Deck (Durham) recently did our deck. We had a PVC deck put in with aluminum railing and inset steps.

We were extremely pleased with the speed, efficiency, courteousness, professionalism and customer service experience of the franchise owner (Adam) as well as all his crew. From start to finish, I've never been more impressed with a company (and we've had quite a few renovations done on our house.) Our deck project was supposed to be starting in July / August but due to some hiccups with other projects, our project got pushed up to May. We now get to enjoy our beautiful deck this summer!

The crew worked in sun and even rain sometimes (if it wasn't raining too hard). Adam kept me in the loop about everything going on so I had an idea of our deck timeline. The crew always checked in with our preferences before they did anything. They changed out a board when requested. The crew is even great with young kids and cats who often mingled with them while working! :)

Highly recommend Hickory Dickory Decks Durham to anyone considering redoing their deck

I am thrilled to provide a review to Charleigh, Greg and Matt from Hickory Dickory Decks. We were extremely happy from our first contact to the finished project. The team was always professional and responsive to deal with. We had lots of questions and changes and we appreciated all the consultation work as we finalized the details. The deck looks amazing and we are ready to enjoy the great outdoors this summer. Thank you team for making this such an easy, enjoyable process to us and providing a great quality deck! I highly recommend this team.

We contracted Hickory Dickory Decks to remove our old deck and replace it with a new more modern deck. We are extremely satisfied with the design and installation of our new deck. As we saw our new deck being installed, we could see the quality of workmanship, and the attention to everything that was being done. We would recommend contacting Hickory Dickory Decks if you are planning to have a new deck installed.

Very disappointed with our composite deck. It was expensive and after 8 years started to heave quite badly. Hickory Dickory said a tree root was causing the buckling and it is not covered under warranty. We started to take the boards off ourselves and there are no tree roots, only a rotten frame with the screws put in by Hickory Dickory staff lifting the boards. Most of the frame needs replacing.

Hickory - dickory decks were contracted to build a composite deck to replace an aged wood deck. We were pleased with all aspects of the experience from the initial salesperson contact through design changes, material selection and specifications, and installation. We were particularly impressed with the installation carpenters and their quality of work. I would not hesitate to recommend Hickory-Dickory-Decks.

HDD Niagara did a wonderful replacement & expansion of my deck. Very pleasant people involved from start to finish. Brad and Henry work very carefully and are meticulous. Very professional!!