Hickory Dickory Decks

Very disappointed with our composite deck. It was expensive and after 8 years started to heave quite badly. Hickory Dickory said a tree root was causing the buckling and it is not covered under warranty. We started to take the boards off ourselves and there are no tree roots, only a rotten frame with the screws put in by Hickory Dickory staff lifting the boards. Most of the frame needs replacing.

Hickory - dickory decks were contracted to build a composite deck to replace an aged wood deck. We were pleased with all aspects of the experience from the initial salesperson contact through design changes, material selection and specifications, and installation. We were particularly impressed with the installation carpenters and their quality of work. I would not hesitate to recommend Hickory-Dickory-Decks.

HDD Niagara did a wonderful replacement & expansion of my deck. Very pleasant people involved from start to finish. Brad and Henry work very carefully and are meticulous. Very professional!!

I recently purchased an outdoor pavilion from Hickory Dickory Decks, along with the construction of a new deck and fence. From the service provided to the quality of the end product, I was satisfied each step of the way. I obtained 4 different quotes for this project, because it was an expensive undertaking. Rob Hendricks, of HDD was the only company representative that came to discuss the project and pricing with me in person. All the others wanted me to send pictures and with limited conversation, were prepared to send me quotes. For the kind of money involved in this project, I wasn’t satisfied with just sending pictures and receiving a quote. The final product looks great, and the entire experience was extremely positive. I wouldn’t hesitate to recommend Rob Hendricks and Hickory Dickory Decks.

We are very satisfied with our new low maintenance deck designed and built by Hickory Dickory Decks' in Waterdown (Tom and Lisa). We look forward to many years of enjoyable use. Would recommend them hands down.

We had the team from Hickory Dickory Decks replace our deck in the spring of 2017. They built our first deck which was cedar and it lasted 23 years! We chose Veka for our new composite deck. It looks like wood but will last forever. The crew were amazing to work with and kept us informed of their progress throughout the build. We couldn't be happier and would recommend Hickory Dickory Decks to anyone looking for a well designed and built to last deck.

We are so glad we chose Hickory Dickory Decks.

Jeremy and Chris were amazing! They are both very professional, dedicated and hard working. There were a couple of days I was actually surprised they were here due to the weather. Jeremy made sure we touched base with each other every day to ensure we were happy with the progress. At the end of every day he always asked if I had any questions. Before leaving for the day they made sure everything was cleaned up and never left a mess (I have heard that some contractors don't clean up after themselves). I really appreciated Jeremy's input throughout the project. He brought up ideas and suggestions we would never have thought of that improved on what we had originally designed - the step leading onto the patio running the length of the deck makes it so much easier for people transitioning from the dining area to the stone patio, the eavestrough on the pavilion. If we weren't sure what decision to make, Jeremy was great; giving us the pros and cons and walking us through to make sure we made the decision that was best for us. Chris was here early every single morning and sometimes didn't leave until it started getting dark.

The quality, timing and workmanship throughout the complete project was very impressive. From our first visit with you to go over planning and design to the finished project, everything happened on schedule and as planned. You and your team walked us through and held our hand from start to finish. Being first timers at this we were expecting some hiccups, delays and surprises; the surprise we got was that there weren't any. We couldn't have picked a better company to make our backyard dreams come true.

We asked for maintenance free, something that would last, and wanted the best backyard on the street - you delivered! Having seen the quality and workmanship that was put into the project, I know we will be enjoying our deck for many, many, many years to come.

We had a few (what started out as 4 and turned out to be 17) people over to open our new backyard and received nothing but the best of compliments. I think WOW was the first word from everyone! Apparently our neighbours are going to spend every summer in our backyard - maybe you did too good a job!

I really can't say enough about the professionalism and quality that your company provides, or about how happy we are to have the backyard we have been dreaming of.

My wife and I moved into our new home 5 years ago. We always knew we needed a new deck in the backyard, as the one constructed by the builder was only a platform built for two, with basic access to the yard. We were looking for something that could bring both relaxation and entertainment value to the home for our family and friends.

Once we settled on putting in a deck, we visited Hickory Dickory Decks for design and construction ideas.

Charleigh was very helpful and talked us through the various options, covering advantages and disadvantages. We eventually settled on a Zuri composite, as it is both sturdy and stunning in design. We gave Charleigh some rough ideas for the look and flow of the deck, and it was all but finalized on the first draft – she had a keen sense for what we were looking for and captured it perfectly in 2D and 3D drawings.

Once the builders came out, and we were impressed with their efficiency, safety, and attention to detail. Wade and Matt were fantastic to deal with and did an amazing job turning the deck from an idea into reality. Just superb work – it was detailed, precise, and no cutting of corners. The deck build was done with such thought and care, that when we made a change request to install additional lights on an extra step – the finished riser boards were already positioned best for installing them in case it was going to be done in the future. This kind of forethought and planning is only noticed at times like these, and the design accommodated the change seamlessly.

Simply put, they turned “measure twice, cut once” into an art form.

And as some projects go – admittedly we were not the perfect agreeable customer – as we did request some design tweaks and changes as it was coming together. Hickory met all challenges and any misunderstandings head on, as they were continuously striving to build us the deck we were looking for. Communication was fantastic, and we never felt at any time like we were being pushed in one direction or another just to finalize a project.

The end result is, we have a deck that is beautifully designed, built solid, and will last many years to come.

If you are considering a deck for the home, we highly recommend Hickory Dickory Decks - staff and crew are fantastic to deal with and do amazing work!

Steve & Shormila

When it was time for a new deck I decided to invest fully in a no-maintenance high quality rebuild; I didn't want to ever scrape or stain again! Since this would be far more expensive than simply replacing the original wood it was important to find a top notch contractor. When I met Geoff Aucoin I informed him that while I was willing to pay for good work my standards could be extremely high. He promised not to disappoint and he did not.

I had an idea of what I wanted but was unsure of my options. Geoff brought me samples and helped me to choose from the many material options available.

Construction started earlier than promised; Fred and Art are true professionals with extremely high standards and a professional work ethic. My daily questions and concerns were answered clearly and patiently; the project proceeded as promised and finished on time and on budget. The work area was always left neat and clean. There were a few minor issues with the railings but they were rectified without hesitation.

The results are outstanding and I am 100% satisfied. Since the deck faces the street appearance is important; neighbours continually stop to admire it.

Thank you Geoff, Fred and Art for a great result and a positive experience!

I will not hesitate to recommend HDD.

A very positive experience. Good communication from the whole Hickory Dickory team; from initial contact, design suggestions and multiple redraws, detailed estimate (which was adhered to), scheduling and construction. The workmanship is top notch and will likely last longer than the house!

Thanks Tom.

Charleigh and Jeremy

Hickory Dickory Decks was amazing! From consultation to completion we had constant and easy communication as well as confidence that they were doing exactly as we asked. At the beginning we were unsure of how we wanted our deck layed out but they helped us through that process step by step. I would recomend Hickory Dickory Decks to my friends and family!

Tom came over and looked at our situation. It did not take him long to design a deck that both my wife and I liked.

We agreed on the price, and construction started exactly on the date it was supposed to start.

My wife and I are both very pleased with the results and have had many compliments.

Back in 2014, I submitted a video into the Hickory Dickory Decks Dream Deck contest. My family and I made a video showcasing the terrible condition of the deck we had, which was literally falling apart. Luckily, we rallied enough votes from family, friends and the public to end in first place. I can't even describe my excitement when I was dubbed the official winner. All I can say is, I was over the moon.

Unfortunately, there were some hiccups between the city and the company. Every time they tried to begin building, someone would shut them down. Any other company would have given up on me, but Hickory Dickory Decks didn't. For 2 years, they fought to fulfill my dream and finally got the approval. They went above and beyond with kindness.

The fun part is definitely showing off the beauty of my much bigger deck. I never actually realized how small the old deck was until I got to drive around this beauty. I can turn the corner of the ramp without getting caught, the gate ensures no more nightmares of driving down the stairs and way more room for next years BBQ! I can't wait to decorate next spring.

I hope Hickory Dickory Decks knows how much my family and I really appreciate everything they've done for us. The owners and builders were all super kind and caring. Never in a million years did I expect to have a deck this gorgeous and SAFE! A huge thank-you to everyone involved in making this happen, including those who voted for us. If anyone is thinking of getting a new deck, I highly recommend Hickory Dickory Decks!

http://starstruckluck.blogspot.ca/2016/10/hickory-dickory-decks-dream-come-true.html

HDD just completed a roughly 300sq ft deck on our home. Tom took the time to go over the quote thoroughly - make sure to get a printed copy of the contract once all the details are hammered out to avoid confusion later on once all the changes have been agreed upon. Also ensure you review the engineering drawings, as they can differ from the concept drawings slightly.

Jer and Chris were a fantastic crew - they took the time to explain everything and always reached out with any questions they had. They built the deck as if it was their own, and the finished product is testament to that.

These guys certainly are not the cheapest guys around, but you certainly get what you pay for. We would not hesitate to recommend them to anyone.

Invited H.D.D. to advise me on needed deck repair. They had built my original deck 25 years ago, Yup a full 25 years and still standing. Tom sent a crew to take pics and evaluate what was needed. I told them I needed to work within a budget and they were extremely helpful in advising me what we might be able to salvage from the old deck. (turns out we salvaged quite a bit). The work was done in about 5 full days. My "NEW" deck looks fabulous and will probably last the rest of my life. It was completed on time, on budget and with great efficiency. I highly recommend going with the best, Hickory Dickory Decks, I thank you for your work and advice.

At Hickory Dickory Deck, decks are built and/or repaired with H.E.A.R.T. – Honesty, Evidence, Accountability, Respect and Trust.

After having this company build my beautiful deck over a decade ago, I instantly returned to them over ten years later when I saw that some wooden boards were starting to age badly. They did a magnificent job then, and I had full faith they would be the company I would want to work with again.

Honesty: From the beginning I shared my wishes about what I would like to see in the repaired final product. Tom was forthcoming in sharing his knowledge and expertise to ensure I ended up with what I was seeking. He took the time to tell me about the products available, and my options, as he learned more about my wishes. This allowed me to make an informed decision. He was honest in what the results would be to each of the possible scenarios. I appreciated knowing this so I could be assured that what I wanted would be what was provided.

Evidence: Jeremy and Chris were diligent in following the plan that was set out and they went above and beyond to also correct things I had not noticed. When Mason and Pierce came to clean the deck, they were also diligent in the care and thoroughness they demonstrated, and the cleaning was superb. All employees were personable, hard-working, and held the same high expectations I have.

Accountability: All promised timelines were met. Jeremy and Chris were always on time (if not early) and they certainly put in full days of work. They problem-solved as issues arose and always checked in with me to ensure I was pleased with their ideas. I loved the ideas they shared. For the cleaning part, Mason and Pierce called to let me know they were on their way, and they too were early to arrive at our home. They certainly put in a full day of work, even with the changing weather throughout the day.

Respect: Looking back I could have just told Hickory Dickory Deck to go ahead and fix what needed to be fixed, and all would have been great. All interactions were respectful, professional but also human, as their sense of humour was also welcomed and kept me worry-free. Nice, talented, skillful, respectful guys.

Trust: The price was quoted, agreed to and the contract was drawn up. As I spent more time looking more deeply at my deck as their work progressed, new possibilities popped into my mind. While Jeremy was always honest with what could be done, I could also trust him to let me know what extra costs would be incurred if my revised plans were implemented. There were no surprises! I appreciated the flexibility in making the additions to our original plans. The same can be said for Mason and Pierce. As the cleaning uncovered what shape some boards really were in, they were helpful in ensuring that I was aware, and willingly took pictures so that my message could be shared back with Tom, with my requests for a few more changes.

H.E.A.R.T.: I will be spending many, many hours now entertaining and enjoying my refurbished deck. I will be able to continue to love my wooden deck, thanks to this accommodating, stellar company and their amazing employees (Tom, Jeremy, Chris, Mason and Pierce). I am also grateful that my wishes were supported and that I wasn’t pressured into tearing down a fading deck to create a brand new more expensive one, made from the composite materials that I personally didn’t want. Tom had written on our contract that the final payment would be when there was customer satisfaction. I remember thinking that some people are never satisfied so how could a company honour this? Wouldn’t that be a risky thing to promise? For Hickory Dickory Decks, it wasn’t risky at all! Even I, the super picky one, was more than satisfied! My wooden deck was refurbished with H.E.A.R.T…and care for the customer’s happiness. All I can say is “WOW!”…and thanks SO MUCH!

With sincere appreciation,

Ina Fournier

Brad was with us every step of the way, from deciding what exactly we needed from our deck and what it would be used for, to materials and through construction. The design was tailored to our needs, rather than just a random structure in the space we had available. The drawings were easy to read, professional and adjustments were made as needed. The expertise about material selection is unparalleled. We felt confident we had chosen the right materials for our deck to not only look amazing but last for a long time, with minimal maintenance needed. Brad's experience really showed when we were deciding on all of the finishes. We had never thought of many of the features but Brad knew just what to put where to make it look and work it's best. We love our deck from Hickory Dickory Decks and would recommend them to anyone who wants the best looking deck with the best materials and craftsmanship.

A great job on the deck! Easy people to work with, very friendly and competent installers. We had to delay the installation for a year due to problems with another contractor and not only was Hickory Dickory very patient with us, they didn't charge us any extra for the delay. Highly recommended!

My wife and I could not be any happier with the the two tier pergola recently completed by Hickory Dickory Decks. The Pergola was constructed on-time and the end result is beyond what we had envisioned.

The professionalism and workmanship of the entire crew was top-notch! They respected our property and cleaned up after themselves every day.

We would not hesitate to recommend Hickory Dickory Decks to our family and friends.

Sincerely,

Max & Gosia

We have used Hickory Dickory Decks three times since building our new home. One for the building of our initial deck, again when we wanted to expand, and lastly when we wanted a small modification. We were very happy with the service we received as well as the quality of work. Our representative (Greg) was always very responsive and able to answer any questions we had. We would not hesitate to use Hickory Dckory Decks again!

We used Hickory Dickory Decks to build our composite deck and working with them was a great experience. Greg was very knowledgeable and helpful throughout the entire process. We strongly recommend them.

Working with the HDD team was easy. They were extremely knowledgeable and helped us make the right decisions when planning for our deck. In the end, we chose to go with low maintenance decking in a grey colour and black aluminum rail. We love our big beautiful deck on the back of our house and we can't wait for the summer so we can enjoy it again.

Very professional and handled everything to do with permits and inspectors. Re-did a job for me that was done incorrectly and made fixing the mistake as painless as possible!

Highly Recommend!

I have known Tom Jacques since 1981. Hickory Dickory Decks has built two decks for us and we have been extremely happy with them. They were very professional from start to finish. Their design ideas were very helpful. The construction site was always clean and organized throughout the project. Communication was always very clear with respect to scheduling, billing - they were good listeners and addressed our questions. We recommend Tom and his team and would have them build for us again.

The contractors constructed our deck based on the design created by our Hickory Dickory Deck representative in a timely and professional manner. There was a lot of

attention to detail and they were able to accommodate our last minute changes.

Our deck has added value to our home and we are very pleased with our experience

in dealing with this company.

I like these guys because they did great work from start to finish. They prepared the backyard area, installed a great composite deck, showed up early, worked late, just brilliant! I highly recommend.