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Brett is absolutely amazing to work with!
After buying our first home, my fiance and I had a bit of work ahead of us with the floors, painting the walls,deciding what we want to do with our washrooms and kitchen, etc..
It was so great to have Brett come in and walk us through exactly what he would be doing while refinishing our hardwood floors. He kept us in the loop throughout the entire process, not taking a next step without touching base with us first, and even entertained my future Mother in Law!
Before any work started, he quoted us a "best case scenario", a "worst case scenario" and an "in between scenario". It really makes the process a lot easier when you can already wrap your head around what you could potentially be spending. He really did everything he could to help us keep our costs down, and we are BEYOND grateful for everything!
We love our floors, and it felt so great to have such a big project off our plate!
(And the price!! For two young "kids" just getting started, it was awesome that we were able to get such quality work without having the stretch ourselves too thin!)
p.s.Thank you to one of the previous reviews for the tip on how Brett takes his coffee! haha
I found Lone-Wolf Enterprises on this website just by chance..... I was extremely satisfied with all aspects of the projects they completed for me!!! I highly recommend his services! A great job and a pleasure to have in my home!
Hired Brett, Lone-Wolf to re-tile a bath tub / shower surround. 70 square feet in total. He agreed to start Monday Dec.12 and be finished by Dec 18. He started on Tuesday the 13th, didn't show on the 14th, worked the 15th then didn't show until Sat. the 17th.
He tried to finish the job Dec. 24th 1/2 day ( 9 til 1:30), Came back boxing day 9:30 until 9:15 pm. Left with out finishing the job. Window molding and corner base board never replaced. Tile work is well below industry standard, Tile spacing is poor at best and wall surface has highs and lows. I selected Brett based on his web site and an interview. Turns out he didn't have a wet tile saw and he is not comfortable with measuring and fitting tile. I'm not sure why he took the job other than to use it as training at my expense. Please call to discuss this mess.
Geordie B
First and foremost, I agree that this is not our best work. However, it is important to understand the context. Initially, I declined to take this project on due, in part, to distance from any supply store (Mr. Brown lives in a very rural area with the nearest supply store being almost 30 minutes away). However, Mr. Brown asked me to reconsider as others who had contected him were unable to perform the work in the timeframe he desired.
Mr. Brown is correct in that I started a day later than expected and that I did not perform work on certain dates. He did not note, however, that I emailed him every time to let him know that one day (Dec 16) I was unable to travel due to weather and that the other two days (Dec 22 and 23) my son was ill; I kept Mr. Brown informed every step of the way.
In order to complete this project, I worked 12 hour days including a weekend.
Bottom line: Lone-Wolf Enterprises takes full responsibility for a project that was not up to standards. While I prefer to do the job correctly the first time, this did not happen. Returning to Mr. Brown's home to correct the deficiencies is not feasable due to distance and proximity to supplies. However, I will compensate Mr. Brown by returning 50% of the invoice.
My sincere apologies to Mr. Brown for the inconvenience.
Lone-Wolf Contracting has a TrustScore™ of 3.9. The average TrustScore™ for other businesses providing similar services in Newmarket and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 23 |
Approved | 0 | 23 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
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Lone-Wolf Contracting has contributed 67 responses to the following questions posted in the 'Ask the Pros' forum