This Calgary area plumber is rated 4.1 from 44 reviews with a TrustScore of 1.8. Services offered include plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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Called this company to fix/replace our water heater. Plumber Derek was a young guy but very inexperience, while uninstalling the tank he forgot to turn off the water and our furnace room was flooded. Water was everywhere including the electronics I have in that room (phone modem/network routers etc). Plumber does not know how to deal with crisis and my wife and I ended up cleaning up his mess / water damage. He uninstalled a vent that leads to the outside and say he will cap it. As you can tell by the photo; His idea of caping is stuff insulation into it and leave it open. Trying to call the management the day after but no management was in the office as we are told by the reception.
If you do choose to use them, explicitly ask for a senior tech/plumber. I hear you get better result if there's a senior personnel on the site.
We apologize if your experience with our company was not to your satisfaction. We will review and take your comments into consideration for the future.
Thanks
I was charged $660 to unclog a toilet....my review could stop there as that's enough said.
I used ARO for the first time for my rental property in Edmonton. After 4 days of leaving messages for the manager at ARO Plumbing, Peter finally called me back (that was painful) I spent 25 minutes on the phone with him hearing stories about how his grandfather used to tell stories about using quality service providers vs the cheapest, and how his wife brought his $600 car in for $2500 worth of service at the dealership, and how their pricing is constantly measured against the competition for reasonability. In the end I asked him whether his initial invoice for $760 was reasonable to unclog a toilet, or phrased differently, if $380/hr is a reasonable charge for a plumbers time, labour only. In the end he agreed to credit back a whopping $100. So in the end I paid only $660 to unclog my toilet, and by the way, I didn't even get a new toilet for that...
A very sad customer.
We are sorry your experience with our company was not to your satisfaction. All of our trained technicians will explain all work and prices upfront. Sometimes when our managers talk with the to customers, they will use an example or two from their own experiences.
This was not to offend you but to illustrate. Although we check our prices regularly to maintain our competitiveness we realize plumbing can be expensive. The credit was an attempt to work with you to try to arrive at a resolution. If we have offended you in any way we apologize.
The plumber overhauled our toilet with a new low flow toilet and angered the lines. He was very polite and explained everything up front. Job well done.
Thanks for using our services and we appreciate the feedback.
I can't say enough good things about this plumbing company. The technician was in uniform he was very professional and polite. He explained what was needed to be done and how much it would cost before going ahead with the work. A job well done I would definitely say.
We thank you for sending your comments. We truly appreciate you taking the time.
Jason came out to take a look at our toilet which was constantly running. He quickly assessed the situation and and found we needed to replace our old toilet and within a couple hours he was done. Our new toilet works like a charm and he was very polite and courteous. He listened to what we had to say and helped us make the right decision.
Thanks again.
Jason is a valuable asset to our company. We are pleased to hear he has been of help to you.
Thanks for the feedback.
Need a plumber did a good job for about 440 dollars. New garbrater put in , pipes and drain snake from a plumber rick I think.
The plumber had a pile of pluming stuff on his truck. I will keep thier number for next time.
We appreciate your comments.
Thanks
Tech was well within quoted times lot. The service was great. I will be recommending these guys to my friends.
Thank you. We always try to be on time and we appreciate when a customer notices.
Plumber arrived after being delayed night before. He was informed and polite and assessed the problem right away. He fixed my faucet and water heater. Very happy with service and will get them again.
We thank you for your comments. Thanks for taking the time.
i had a service technician out to check my water tank and it was in need of replacement. the plumber had a few tanks on the truck and had it installed in no time. they were within quoted timeline and did excellent work. i would definitely recommend them.
We are pleased that your appointment went well.
I had Jason from need a plumber out to fix my water heater and the whole experience was phenomenal. The lady on the phone informed me of any delays of when Jason was going to show up. He was very polite and informative. I will definitely be using these guys again.
Thanks for the feedback. You can always request a specific tech with whom you have worked before. Something to keep in mind, if you wish.
Need a Plumber Canada has a TrustScore™ of 1.8. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 49 |
Approved | 0 | 44 |
Unverified | 0 | 1 |
Suspicious | 0 | 4 |
Overall Rating | 4.1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1992 |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We are a 24 hours, one-stop shop for all your residential plumbing needs. We supply technicians that will come to your house or place of work, examine your plumbing problem, quote you a price, and then if you need parts or a new fixture our fully stocked vehicles are almost guaranteed to carry it.
This Calgary area plumber is rated 4.1 from 44 reviews with a TrustScore of 1.8. Services offered include plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Peter Landry , 403-236-0123 |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1992 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact Need a Plumber Canada to request licensing info. |
Insurance information | Contact Need a Plumber Canada to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.