General Contracting, property management, Home design & Builder, Historical Restorations, Fire Restoration, Home Relocating, Implosions. We are here to help save you money. Satisfaction Guaranteed!
Had a small kitchen reno done and was not happy with the quality of work of the finished result. Nail holes and other spots not sanded before being painted, a piece of baseboard chipped when cut but still installed, gobs of caulking left on a corner baseboard joint, taped corner bead not applied tight enough making an area that bulged as well as the mudding not feathered smoothly before painting and gaps and uneven heights left in the sub-floor that can be seen and felt under new laminate flooring.
When I attempted to get things resolved communication broke down. Twice we agreed to dates for him to come and fix the issues and twice he cancelled. Once was an hour before and once was a no show. When asked about the no show I was told he went out of town for the long weekend and that family came first. He was only fitting me in on weekends and after three weekends without anything being fixed, I wanted my kitchen/dining room back so pressed for a date. All I got was hostility and anger so I stopped communication and filed with the Better Business Bureau.
For 6 weeks, he argued his work was fine and made up lies to cover for it. I asked for a 20% refund three times and he denied it and continued to make up lies. I decided to end the case as it was getting me nowhere and hired someone new to fix the issues. Then out of the blue I get a notice from the BBB and he has offered to fix the issues but is not available for another 6 weeks. I had already moved on and waiting 3 months to fix his work was not acceptable anyway.
I had 3-4 quotes from other companies , then a friend told me to call Primetime Services. I called Primetime Services, and met Don & Sandra the owners of the company , they came to my house, to give me an estimate to finish my basement, while down looking at my basement they assessed damage I didn't know I had in the wall , reported to me exactly what needed to be done, They called a guy to come fix the problem , I was quite impressed already and hadn't even signed anything with them to start, I was more concerned of leaking , considering this is my finished basement I'm planning here. The guy came fixed the problem excactly how they said it would be done , and then gave the price to fix my basement I was shocked , not only had the price been unbeliveable, but the customer service to this point was like wow , I checked his price to finish my basement it was like 15k cheaper then some of the other guys, I agreed to his price ordered the materials from the list he gave, he came the day he said he would, started , I aksed a million questions , he answered every one with so much patience and explained it so well, he not only cleaned up every day, he did a spectacular job of my basement and my family loves it , we use it all the time, he even set up our home theatre system and even calibrated it whatever that is but its like im at cineplex odeon in my own home . My next project is going to be a full bathroom ensuite and Don will be the first person im going to use for this, wish more professionals treated homes and customers this way i recommend these guys to anyone planning a Reno they are professional and treated us like family , I will be a long time frind to these guys, they go above and beyond like nothing I have ever seen before
Steve it was not only a pleasure to help you I am glad you gave us permission to fix that Crack it was huge ,now you can rest easy knowing it's done right. We will gladly do any other job you have I was glad you asked alot of questions it makes me extremely happy our customers are educated on what's gapping and how it's done -you were a great student . Can't wait to do another with you Thanks again for the work God Bless and enjoy your day Don
I did not know when I hired Don that I had foiund a hidden gem! A life saver! I only knew a friend who had used his service and was extremely pleased- Don had beautifully removed and replaced all the hardwood flooring in her condo making it easier for her to sell-so I gave Don a chance, and I'm so glad I did!
When my husband and I moved into our new home there were odd jobs to do such as installation of furniture, connection of complicated electrical fixtures etc- not only was Don competent professional and polite he went above and beyond expectations- reliable prompt and attention to detail in his work was apparent-everything was excellently done- and when my appliances were being delivered and the installation of them by the sellers installer was turning out to be a nightmare, suddenly there was Don! He actually knew what to do to solve their problem and saved the day- his kind and able assistance was not expected nor requested- he simply offered to help since he happened to be in the home installing my crystal chandelier - And help he did! ---it all worked out and I love my beautiful kitchen!
I highly recommend Don--He is a jack of all trades! He does complicated work such as finishing basements and bathrooms too! And his costs are always fair-plus-he always tells me no job is too small- so appreciated!
Thank you Don!
Valerie it's always a pleasure to work for you. I am so glad I was able to see you smile under the pressure of you moving in. I am so glad not only have you been a wonderfull client who needs things done from time to time and I'm glad you call on me, & I am extremely gratefull for all the clients you send me as well. I am always there for you whenever you need me. I will drop what I am doing to gladly help you and your husband you are both wonderfull people -very bubbly and outgoing. I hope we continue to work together but I am also extremely gratefully we are such good friends as well.
God Bless and I'm here if you need me.
Thanks again - Don
I contacted Primetime Services after another contractor I hired was unable to finish or get the proper permit required to have a shed built attached to my garage. What he had already built was falling apart and wasn't able to get proper drawings for the shed or for the grading. When I contacted Don at Primetime Services he came out that same day with an Engineer, I explained what I wanted built and within a couple of weeks I had the proper drawings for the shed, grading and the permit approval from the city. Don dismantled the shed the other contractor started, saving most of the material to cut on costs. Don answered my questions, offered advice, and explained what the inspector would need to inspect before continuing (all inspections passed) The shed was completed as we originally wanted, a solid structure and we are very happy how everything turned & it looks great. Don was easy to work with, honest and hard working. We will be contacting Primetime Services for our next project.
Thanks so much Nando was such a pleasure meeting you and your family. I'm glad I could make it right for you and even more so, we became friends as well, and would gladly work on your future projects you may have.
I am also glad I could answer all your questions you had. It was like having a student, you learned so much in such a short time and took it all in.
If you need me for anything, I am here for you. You impressed me.
Enjoy your day and God Bless.
Primetime Services has a TrustScore™ of 4.2. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Yes|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Yes|
|In Business Since||2015|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Primetime Services has been recognized for their skills and expertise by their peers in the following categories
As an HVAC contractor in the greater Ottawa area, we have worked with many renovation companies over the years. Don and his team are by far the most honest, easy to communicate with crew you could hope for. His knowledge and attention to detail are second to none! I consistently recommend Primetime Services to my customers and will continue to do so.
Accessibility, Architectural Design, Awnings, Basement Lowering, Basement Renovations, Bathtub Refinishing, Cabinetry and Millwork, Carpentry, Carpeting, Caulking, Ceiling, Central Vacuums, Closet and Storage, Concrete Work, Countertops, Data Wiring, Decks, Demolition Work, Design Build, Drafting Service, Drywalling, Electrical, Energy Inspections, Excavation Services, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundation Repairs, Foundations, Framing, Garage Construction, Garage Doors, Gas Lines, Gutters, Handyman Services, Heating & Air Conditioning, Home Additions, Home Construction, Home Inspection, Home Restoration, Home Theaters, Hot Tubs, Insulation, Interior Design, Land Clearing, Landscaping, Lawn Care, Masonry, Mold Removal, Non Slip Treatments, Painting, Paving, Plastering, Plumbing, Power Washing, Property Maintenance, Roofing, Satellite Dish, Sewer Services, Shed Construction, Siding, Skylights, Solar Energy, Stonework, Structural Engineering, Stucco, Sunrooms, Swimming Pools, Tiling, Tree Services, Wallpapering, Water Heating, Waterproofing, Windows and Doors
|Main contact(s):||Don Finlayson , Sandra Finlayson|
|Listed with TrustedPros since:||2016|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
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Primetime Services has contributed 15 responses to the following questions posted in the 'Ask the Pros' forum