We are a dynamic and highly skilled company. We are the only certified and ticketed hardwood floor company in both installations and sand and finishing and are environmentally conscience, dustless-and Albertas only true eco friendly company. We utilize the most cutting edge technology and tools further enhancing our presence in the marketplace. We conti read more...
Ultimate Hardwood (Hereinafter referred to as "UHW") was contacted at the end of January 2017 to perform an estimate of our hardwood floors refinishing. Initial recommendation was to use a Rubio Monocoat product. During the sanding phase, UHW recommends Oidie's Oil Dark as a better product & sent information for review (Odie's Oil claims that the product is "Water and stain proof—no spotting" and can be refreshed by "buffing on a light application if ever desired" -- We agree with the new product recommendation.
On April 10th, the refinishing was completed and we were advised not to move furniture into the house for 72 hours and full cure would be in 2 weeks.
Everything was fine until we started noticing problems 3-4 weeks after initial application of the Odie's Oil product. Water was splashed out of the sink and several drops got on the floor, water spots were visible (After wiping away immediately with a microfiber cloth). We contacted UHW to inquire about what cleaning product to use -- UHW ends up recommending a vinegar/water solution to clean floors & also states "The finish shouldn't spot". This solution does not work & the water spots remained.
We contact UHW on May 9th to request a visit to the home for a floor inspection. UHW doesn't inspect floors until May 28th & agrees that there is a problem, stating he would discuss the issue with Odie's Oil & that he would have to either perform a mechanical buff or complete a re-oiling (At this point there are water spots, wipe & track marks that are not removable).
UHW states floor will need to be re-oiled & we both agree on August 3rd (Allowing 10 days for the floor to cure without interruption while we are away on holiday).
On June 19th, we contacted UHW with concerns about filler material coming out between the floorboards in places and if we should be even more concerned if it starts to occur anywhere else (UHW states this is normal on June 26th).
Actual date of the re-oil does not occur until August 8th (UHW stated UPS lost his initial order of Odie's Oil & that he was going to have to perform the re-oil on Friday, August 4th -- which did not occur). Also prior to notifying us, we had e-mailed UHW expressing our concern with the lack of communication, wondering what was going on, frustration with having less than 5 days for the floor to cure while on vacation, expressing dissatisfaction. UHW's response was that the re-oil was a "professional courtesy" and that they are in no way responsible for maintenance or cleaning after the fact (Even though UHW stated and confirmed previously there was an issue with the initial application of the product and that he was going to resolve the problem).
UHW also informs us that we could possibly have a humidity and cupping issue & that the re-oil was not optimal (Note that no humidity readings were provided up until this point -- On April 8th UHW stated that after sanding, the floors were in rough condition but are now "very flat". There is no mention of any evidence of damage from moisture or humidity, also no humidity test results were provided).
After returning home from holiday, we noticed visible circular buff marks & shoe prints in multiple areas. We requested a response as to why we were not notified of the supposed humidity issue prior to performing the re-oil, no response was given.
Attached are pictures of the issues after the second re-oiling. Also note that we have e-mails & other photos backing up the review above.
I'd like to take this opportunity to clear up some of the misleading statements posted by Paul.
First is the problem was never the application of the oil the problem was premature use/abuse and or cleaning too soon or with the wrong products.
Secondly water spots are light hazy looking spot. If there's metal involved like a stool leg then they spots can become dark/black in color. I've done 1000's of hardwax oiled floors so I know what premature use/abuse looks like and I've contacted the manufacturer and we both agree on this fact.
Thirdly I did supply RH readings and moisture content readings at the time of professional courtesy reoiling and I've documented this for company records as well. Quite simply put until the moisture problem has been dealt with there's nothing I can do.
I'm more than willing to go back afterwards and reoil. Lastly I never ever pick the finishing products. I apply samples and always always let the client decide.
I disagree with this review in its entirety and hope we can resolve this issue by working together in a professional manner.
All the best.
We love how our floor turned out as the transformation is outstanding The guys were great to deal with, hardworking and most of all took pride in their workmanship.
Thank you. It's our pleasure to work for great people
Michael first assessed the stains and other pet related damage on our 25 year old oak floori and gave us a thorough appraisal and options to repair and refinish the floor. His workmanship is impeccable, and we are very pleased with the outcome. The job was completed in a timely manner. Thank you Michael!
Thank you for the kind words.
Ultimate Hardwood Ltd has a TrustScore™ of 4.6. The average TrustScore™ for other businesses providing similar services in Sherwood Park and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Yes|
|In Business Since||2007|
|Member of TrustedPros Since||2013|
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Ultimate Hardwood Ltd has been recognized for their skills and expertise by their peers in the following categories
Dynamic Edge Hardwood Services has been working with Michael from Ultimate Hardwood on a few jobs now. Michael is extremely knowledgeable in the work he performs. The fact that he is very good to work with allows us to maintain a good business relationship, we look forward to working with Michael in the future.
We are absolutely edmontons only expert refinishing company. We run state of the art dust containment system . It's very safe unlike other popular systems that can actually explode. We are also Albertas leader in the use of penetrating finishes. Call today and you will not be disappointed.
We can supply almost any species or dimension of flooring.Call today to see what amazing options we can provide.
We can also do " lite" resurfacing when maintenence is needed without a refinish needed.
We are a dynamic and highly skilled company. We are the only certified and ticketed hardwood floor company in both installations and sand and finishing and are environmentally conscience, dustless-and Albertas only true eco friendly company. We utilize the most cutting edge technology and tools further enhancing our presence in the marketplace. We continually upgrade our techniques and technical training to stay sharp and up to date within this industry.
Feel free to inquire about our many services which include new wood flooring in residential commercial or recreational. Installations, site finishing, refinishing, custom designs, elaborate staircases and railings are all our specialties.
Ultimate Hardwood Ltd was awarded Best of TrustedPros in 2016 for Floor Refinishing in Sherwood Park.
Ultimate Hardwood Ltd was awarded Best of TrustedPros in 2015 for Flooring and Floor Refinishing in Sherwood Park.
Ultimate Hardwood Ltd was awarded Best of TrustedPros in 2014 for Flooring and Floor Refinishing in Sherwood Park.
|Main contact(s)||Michael Phillips , Daryl Phillips|
|Alternate Phone Numbers||780-885-7542|
|Listed with TrustedPros since:||2013|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Ultimate Hardwood Ltd has contributed 4 responses to the following questions posted in the 'Ask the Pros' forum