Ultimate Hardwood Ltd

Michael is very unprofessional. I wouldn't not recommend him at all! I have no idea of the oil wax garbage he used on my floor, other than a sealer won't stick to it. Its looks terrible. Now my hardwood floor is peeling and the treads he built are bowing. He doesn't stand by his work, I paid him when I shouldn't have, and the stain and sealer peeled a week afterwards. He won't come back to fix the job. I have to get all his terrible work re done.

Save yourself money and stress, don't use him or his company for any hardwood needs.

Ultimate Hardwood (Hereinafter referred to as "UHW") was contacted at the end of January 2017 to perform an estimate of our hardwood floors refinishing. Initial recommendation was to use a Rubio Monocoat product. During the sanding phase, UHW recommends Oidie's Oil Dark as a better product & sent information for review (Odie's Oil claims that the product is "Water and stain proof—no spotting" and can be refreshed by "buffing on a light application if ever desired" -- We agree with the new product recommendation.

On April 10th, the refinishing was completed and we were advised not to move furniture into the house for 72 hours and full cure would be in 2 weeks.

Everything was fine until we started noticing problems 3-4 weeks after initial application of the Odie's Oil product. Water was splashed out of the sink and several drops got on the floor, water spots were visible (After wiping away immediately with a microfiber cloth). We contacted UHW to inquire about what cleaning product to use -- UHW ends up recommending a vinegar/water solution to clean floors & also states "The finish shouldn't spot". This solution does not work & the water spots remained.

We contact UHW on May 9th to request a visit to the home for a floor inspection. UHW doesn't inspect floors until May 28th & agrees that there is a problem, stating he would discuss the issue with Odie's Oil & that he would have to either perform a mechanical buff or complete a re-oiling (At this point there are water spots, wipe & track marks that are not removable).

UHW states floor will need to be re-oiled & we both agree on August 3rd (Allowing 10 days for the floor to cure without interruption while we are away on holiday).

On June 19th, we contacted UHW with concerns about filler material coming out between the floorboards in places and if we should be even more concerned if it starts to occur anywhere else (UHW states this is normal on June 26th).

Actual date of the re-oil does not occur until August 8th (UHW stated UPS lost his initial order of Odie's Oil & that he was going to have to perform the re-oil on Friday, August 4th -- which did not occur). Also prior to notifying us, we had e-mailed UHW expressing our concern with the lack of communication, wondering what was going on, frustration with having less than 5 days for the floor to cure while on vacation, expressing dissatisfaction. UHW's response was that the re-oil was a "professional courtesy" and that they are in no way responsible for maintenance or cleaning after the fact (Even though UHW stated and confirmed previously there was an issue with the initial application of the product and that he was going to resolve the problem).

UHW also informs us that we could possibly have a humidity and cupping issue & that the re-oil was not optimal (Note that no humidity readings were provided up until this point -- On April 8th UHW stated that after sanding, the floors were in rough condition but are now "very flat". There is no mention of any evidence of damage from moisture or humidity, also no humidity test results were provided).

After returning home from holiday, we noticed visible circular buff marks & shoe prints in multiple areas. We requested a response as to why we were not notified of the supposed humidity issue prior to performing the re-oil, no response was given.

Attached are pictures of the issues after the second re-oiling. Also note that we have e-mails & other photos backing up the review above.

We love how our floor turned out as the transformation is outstanding The guys were great to deal with, hardworking and most of all took pride in their workmanship.

Thank you.

Michael first assessed the stains and other pet related damage on our 25 year old oak floori and gave us a thorough appraisal and options to repair and refinish the floor. His workmanship is impeccable, and we are very pleased with the outcome. The job was completed in a timely manner. Thank you Michael!

Mike and partner came in and did their job on time, on budget.

Thanks guys!

Al and Wanda from Bonnyville

Michael and his company did an outstanding job refinishing our hardwood floors and stairs in our home. From start to finish they were professional and courteous and answered any questions we had. The quality of the workmanship was excellent and they were on time and on budget and the floors look awesome. I would highly recommend Ultimate Hardwood to friends and family.

Used Mike and his team this summer for a 2" red oak hardwood patch and refinish. The patch jobs, which were a mixture of small and large spaces, were seamless upon completion. The matte finish of the Rubio Monocoat that he recommended is beautiful. The work was done in a timely manner, and Mike is excellent with responding to texts and emails. I would not hesitate to recommend them to a friend.

Our 'new' old floors look gorgeous! We hired Mike to refinish oak hardwood floors that were in pretty bad shape, and we were genuinely amazed with the outcome. His service is professional, efficient - and highly recommended!

The final product from Ultimate Hardwood was fantastic. Our red oak floors were heavily worn by several dogs and family life. With almost 20 years of wear, we were concerned that refinishing might not be enough. However, the finished product with Rubio Monocoat has been fantastic. The workmanship was top notch. The dustless system was, well, pretty much dustless. We had to wipe off the walls but we were pleasantly surprised at how little mess there was. The refinishing has put new life into the house. A very happy customer.

We came across Ultimate Hardwood Ltd. online when we were looking for a contractor to refinish our hardwood floors. Mike had good reviews so we thought it was worth contacting him. He responded to us right away and came as soon as he could to view our floors and advise further. From our initial interaction with Mike we could tell how confident he was of the product he uses (Rubio Monocoat) and how much pride he takes in the work they perform.

We didn't know much about Rubio Monocoat. In fact neither of us heard about it before but we liked like we could pick any color we wanted and our old shiny natural color maple floors would look totally different!! The Rubio Monocoat is an oil stain and it finishes matte vs. glossy. We liked that because you don't see dirt or scratches like you do with the shine of our old hardwood. The color change gave our house the update it desperately needed!!

They started the project when they said they would and the guy Mike sent to our place to do the sanding was an absolute gem! Kevin was a pleasure to have in our home and did a fantastic job! He worked long hours in order to get the job done and our family back into our home as soon as possible. Words can't express how appreciative we were of that.

When it was time for the color they did a patch where the fridge goes in order for us to see what it looked like. To our surprise, what we thought it would look like and what it did was two different things. We called Mike and he came out first thing the next day. He talked us through other options and told us to give him a few hours and he would prepare different sample colors for us. When we came back we were amazed! He did a six swatch patch for us and it was clear what color we loved! To our surprise, Mike took what we were saying and mixed the black and a brown together to get the perfect color!

They did a good job of taping off the baseboards in order to minimize staining. We also had them apply a shine coat after to give it a bit of a shine (only 15%).

We've been enjoying our floors for months now and we are SO thankful we went with Ultimate Hardwood Ltd. and Monocoat Rubio product. The floors feel so smooth and the color is awesome! I can go a month without washing it and you can't even tell! You can't see dust on it at all.

The main reason we decided to refinish the floors vs. replace them was because refinishing was half the cost. Who new it would result in a floor that was less maintenance and felt amazing to walk on?!?

If you are considering refinishing your hardwood, you should definitely give Mike a call! Research the product... its amazing and I am sure Mike has customers he can hook you up with if you want to hear more about their work prior to hiring them.