The source in Ontario and Canada for the highest quality hardwood floors and stairs at the best prices. We stock oak, maple, walnut and exotic species as well like tigerwood, bambo and brazilian cherry. Shop our online and save!
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Tom and Mike provided excellent advice and customer service to help up select wood flooring for our entire house (about 1400 sq ft of flooring). They spent a lot of time educating us on many issues regarding quality between various flooring options on the market. I also found the pricing at WFSD very competitive - the same Wickham Ash flooring that we purchased was a lot more expensive at other 'fancier' showrooms. Our order arrived on time and the new flooring looks amazing!
Tom and Mike were fantastic. I had visited a number of "prettier looking" showrooms; however, I was able to purchase Canadian hardwood flooring from Tom and Mike for less than the price of engineered hardwood at other stores. Both Tom and Mike are extremely knowledgeable and helped me sort through options and answer every single question that I had from start to finish. Their approach is to be very straightforward, which can be a little off-putting, but their intentions are good, and they genuinely care about helping each person find the best floor for their purposes. I would absolutely purchase from them again.
We would like to say thank you so much to Tom & Mike for their assistance in helping us select our flooring for our cottage. They made it so easy for us to understand what product would work best for our cottage that had no basement. Tom explained how we needed to use the 2 1/4 inch boards to make sure there was no cupping.. From the dampness, that we have here at the lake. He explained how to lay it. He was very professional. Can't wait to send him the pictures of the finished floor. We are grateful to Tom & Mike for all the help they gave us.
I decided to purchase my wood flooring with Tom after visiting his showroom. It was clear that he knew his products and, more importantly, cared about quality and proper installation. He directed me to Brandon and his team from Urban Hardwood Flooring. They arrived the day of the installation and found a major problem. Thanks to Brandon’s quick thinking and Tom’s generous response, a solution was found. Without their immense help, I am not sure what options I would have had.
I would not hesitate to recommend Tom to anyone seeking a supplier for wood flooring.
I worked with Tom Mahews in the Dundas location of Wood Flors and Stairs direct. Tom was enthusiastic, and most helpful in assisting to chose an appropriate floor for my extensive renovation . I originally had decided on oak 2/14 " flooring and Tom suggested I also consider ash. I,in fact, did go with the ash and am thrilled. It was important to me that I have a Canadian product and the colouring and grain in the ash mimics the oak so much. In fact I prefer it. Tom was most patient with all my questions and offered valuable suggestions around timing and ordering. I would highly recommend WFSD and Tom to anyone wanting to install new hardwood flooring.
I went to this store with no clue what I wanted to purchase and the customer service in this location was nothing short of amazing! The owner Tom is very knowledgable and friendly. I ended up purchasing 5in wire brushed wickham hardwood flooring from him. He recommended an installer for me, Brandon with Urban Hardwood Flooring and he was here to complete the job. They were also nothing short of amazing. Clean quick efficient and reasonably priced. I cannot express how easy you made this for me. I was super overwhelmed thinking about doing a reno such as this and you all made it such a pleasant experience. Anyone looking for hardwood or installation needs to call Tom and Brandon.
We purchased our Wickham hardwood floors from Tom at WFSD in our hometown of Dundas. I liked that his business was close to home but after I visited and got to know Tom, there was so many more reasons to choose WFSD. Tom's warehouse showroom is not over-whelming like the other chain stores. I told him what our needs were and he pointed us to a great wire-brushed Wickham (Canadian!) ash floor. It was exactly what we were looking for! He was super-accommodating to gladly store our product to co-ordinate with our larger renovation. He also helped us find a top qualty hardwood flooring installer and our general contractor. I would highly recommend dealing with Tom at WFSD.
We purchased our beautiful Wickham floors through Tom @WFSD. He was a wealth of knowledge when it came to suppliers, trends, and patiently answered our many questions about things we had heard and read over the internet.
The floor we selected was Tom's suggestion and on a monthly special promotion; Wickham 5" Wirebrushed in a matte finish. It looks rustic but clean, it has texture but is even and the charcoal stain is the perfect medium shade (not too brown and not too grey). I'm glad we listened to his advice about wirebrush over handscraped for the ability to refinish (if ever needed), and the safety of a fully Canadian manufacturer. We were confident in our purchase and are more than happy with our dealings with Tom.
The order came in less than a month, boxes were fully intact without damages. He arranged for shipping to our home as well. In the end we came up short with supply do to our own calculations, but Tom had no problem ordering us another box.
A heads up though, the showroom isn't fancy with nice lighting and displays. It's a warehouse, meaning you spend less money on his overhead and more savings go to you and your floors.
Well worth every cent we spent and look forward to ordering more flooring for the rest of our house in coming years.
My husband and I received excellent service from the owner of Wood Floors and Stair Direct and were very satisfied with the finished product installation. Wood Floors offered us an honest opinion on each of the floors to help us make our choice and offered us a great deal.
Wood Floors and Stairs Direct has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Dundas and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 14 |
Approved | 0 | 11 |
Unverified | 0 | 2 |
Suspicious | 0 | 1 |
Overall Rating | 4.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Wood Floors and Stairs Direct may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2005 |
Member of TrustedPros Since | 2011 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
The source in Ontario and Canada for the highest quality hardwood floors and stairs at the best prices. We stock oak, maple, walnut and exotic species as well like tigerwood, bambo and brazilian cherry. Shop our online and save!
Main contact(s) | Tom Gillie |
Alternate Phone Numbers | 877-662-3348, |
Listed with TrustedPros since: | 2011 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2005 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Services listed by Wood Floors and Stairs Direct may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.