This Markham area hvac business is rated 1.4 from 236 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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Customer service is totally frustrating and unprofessional. To make a claim, you can be passed by up to 4 different people with the same accent. They ask you the same question and they communicate you with another and the worst thing does not solve anything and you can lose up to two hours in the process. I invite you to call yourself. It's ridiculous. Denigrating and very unprofessional.
I am the executor of my mother's estate. My mother rented a hot water tank from Enercare. Upon the sale of the home, I notified Enercare by phone. I was directed to an online submission form, which I used the same day and attached the copy of my mother's will to prove my executorship. They are continuing to withdraw the PAP from my mother's account and even managed to bypass the stop payment I had put on. Each time I have called, they have very aggressively tried to pressure me to contact the new owner of the house and have him take over the lease. I will not. 1. They had 27 days to indicate they required action on the part of myself, my realtor and my lawyer and did not. 2. I am not an employee of Enercare and will not provide sales for them. 3. It is extremely inappropriate for me to contact the buyer of my mother's home. This company is not BBB accredited and after reading complaints on that site, similar to mine, I know that I can expect debt collectors calling me for at least year once I prevent them from taking money from the account.
DON'T BUY THIS PROTECTION PLAN - in my opinion it is a scam.
Paid for this for 8 years, was told I would never have to worry about paying for furnace repair ever again while under protection plan - BUT THAT IS NOT TRUE.
They tell you about terms and conditions but do not ever tell you about the exclusions - and most of the parts on the furnace that break down are excluded so
- the game is to have a technician come out and check your furnace, advise that the part that needs to be fixed is not covered and then within 5 minutes of the technician leaving , you get a call from an Enercare sales person to sell you a new furnace !
During the 8 years and called them 2 x - first motor had gummed up and the second was the exclusion.
Cost per call would have been $129.00 / each total $ 258.00
Cost for 8 years was $1,627.20.
SO DEFINITELY NOT WORTH THE MONEY -
If you think you're being protected, you are not.
Save your money and don't buy this plan.
Make sure that you have the contact info of a reputable furnace repair person on hand and call them instead when there is a problem.
Do not ever use these people. Don't ever rent from them. They lie and are they have the worst customer support. Have been talking for 3 times over the course of 3 weeks now for multiple hours just to buyout so I don't have to ever use them again!!!!!
This company is completely terrible, DO NOT get trapped into a lease with them as they will NEVER let you out. They installed a 1 bathroom sufficient water heater in my 3 bathroom home. We are only allowed to use 1 tap at a time or else the water is cold. If we shower, all other taps and showers are cold. They’ve admitted the water heater is undersized but want to charge me double the amount to upgrade my system and will not let me out of my lease. The home is at risk of legionella and they do not care. Do not get stuck with enercare as they do NOT care
Worst company as they don’t provide good service. They lie stating that they will order the material needed to fix my furnace but they didi not. They just play game and they hang the phone. They don’t care that people has to stay in cold temperatures. They just know to take insurance money every month but they don’t provide service when needed. Very frustrating to deal with the customer service and they put me on hold. Very unhappy with the service. Embridge have subcontracted so Embridge also is has to see how customers are unhappy All has to be blamed.
As a general statement, Enercare is one of the worst customer experience you can encounter.
When you subscribe to the protection plan for 24h/7days service, they highlight the fact that is service "same day", that is completely untrue, and then they happen to go to the wrong address whiteout calling you to confirm. There is no track of any service they do to your house. So even if you call them to complain no one was there, it doesn't go far.
I'm motivated to filled out a public complain against this service we are paying as customer, that is far from satisfying's.
3 months ago enercare installed a Weill Maclean boiler, they did low standard workmanship. They used my old 27 year old deteriorated basic plumbing, it leaks 12 inches away from circulating pump, they still have to come and fix be aware when signing the contract, and be on top, make sure, all job is itemized, and with code. All basic installation should have done once with new plumbing, be aware, when signing contract with enercare they cut corners, they hurry, they subcontract their work and fast go to next job, consider hiring small heating companies, they take their time, and do a good job.
Enercare Home Services has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 14 | 317 |
Approved | 13 | 236 |
Unverified | 1 | 80 |
Suspicious | 0 | 1 |
Overall Rating | 1.7/5 | 1.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Markham area hvac business is rated 1.4 from 236 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Kasey Bennett |
Affiliations or other locations: | Enercare / North York |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Enercare Home Services to request licensing info. |
Insurance information | Contact Enercare Home Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.