This Markham area hvac business is rated 1.4 from 234 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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Received some A rags (Red tags) from Enbridge. Called Enercare to correct deficiencies. Was told should hear back in 24 - 48 hours. No call. Called them back. Again 24 - 48 hours for a response. 3-weels later they finnsly called. What a waste of time trying to use this company for any work.
I had terrible experiences with Enercare. They are the worst in the services. I am writing my post based on the poor experience for Plumbing and Electrical services. Let me go into the details -
1. This is the second time that same electrician visited my house for same issue.
While making the the enercare customer care, I explained the scenario completely and they agreed that whatever is there in the electrical panel is covered under the plan. As confirmed by customer care representative, a note was also put on the file as well for the same.
But electrician's supervisor Mr. Miller (from Logic Mechanical) views were completely different. He kept on arguing saying these breakers are not covered under the plan either I have to pay for it or if he put the breaker from his side, I will not getting any getting any services for rest of the year.
His suggestions and the behavior was totally unexpected.
2. I had an issue with toilet seat installed in my basement which was leaking from the base. This toilet seat was installed 4 months back.
Plumber sent by Enercare did not even touch it and gave me an estimate of $2100 to fix the issue. The estimate was a shock for me.
I think Eneracre is good only for open blockages in the washrooms.
I have been paying $70+ for the lowest level of services. Whenever it comes to the services (except opening the blockages in the washrooms) they are least concerned about customer pains.
I would not recommend Enercare for any of the plans.
Excellent service from Peter and Denis from Enercare in Port Perry yesterday. House was left as found and gentlemen were very respectful of our home. New appliance features were explained to us and men worked straight through the day even in the rain. Rare to see this type of work ethic these days but my hats off to them. Kind and friendly adhering to Covid the whole time. Experience could not have been better.
Thanks again Peter and Denis, all the best!
I choose enercare for a new AC because they offered a free duct cleaning with the installation.
However, once it was installed the agent told me that the offer didn't apply to the AC of my choosing!!!!
Surprise, surprise. I've spoken to numerous people who always pass me of to someone else. Eventually, I was given a manager's name, John Trotter. I've left Trotter 4 different voicemails but still no response. This is faulty advertising!!!
I trusted Enercare to maintain and service my properties and they have done a great job until recently when my hot water tank struck a leak and shut down. It took 3 days for a tech to get to my property and finally was fixed on the fourth day. Four days without hot water for a shower unacceptable! They dropped the ball and didn’t show up on the date I was given, and then blamed me for calling many times. Thankfully Teresa got back to me early Monday morning and the tank was replaced. I’ve put in a request for a supervisor to call me back 3 times but nothing! I will be canceling my subscription to all my properties.
If I could give their service a minus 10 I would. Horrible service. No air conditioning since Sunday. Today is Thursday. Two technicians sent to my home. Was told the issue had been resolved however it has not. Now I need to wait until Friday for another technician. Rather than sending someone right away to resolve the issue that was apparently resolved, you are put back into the queue and have to wait your turn again. We are in the middle of a heat wave with two people in my home suffering from asthma. This have by far been the worse service I have ever received. Did I mention that we also have a protection plan with them. In my experience, DO NOT USE ENERCARE.
Worst customer service of all companies I have dealt with! We have been with this company for over 15 years and every year they just keep getting worse. I have had a broken dishwasher for over a month and enercare has not been able to fix the problem. It took them a week to just send someone to diagnose the problem. He said he will source the part from GE. A month went by, there was no part and no ETA either. After several calls to them they sent an email saying they cannot fix the dishwasher so they will give us some part of the value of the dishwasher back. (This dishwasher is only 5 years old and it cost us over $1000 to purchase it, so not a cheap buy). The worst part is after that email they have not been responding to us at all. I sent them the receipt of the original purchase with a long detailed (and a nice) letter and then a follow up email after 4 days, it’s day 6 since my first email and they don’t even have the courtesy to respond! I am 8 months pregnant right now and have been spending half my day washing dishes! I’m beyond frustrated! Their customer service reps could not care less!! After being with this company for so many years and getting this kind of terrible service, it’s the most frustrating and blood boiling experience I’ve had to face!! Not to mention I have been forced to use disposable plates and cutlery to cut back on the washing and that has led to unnecessary expenses and too much trash! Who is going to compensate me for all this added expense and the back breaking work of washing dishes with an 8 month pregnant belly? The most they did? Said they’ll give me $68 back for one months insurance! After spending over $1000 buying the dishwasher, paying them $68 every month for over $15 years, they give me one months credit and stone cold silence. Way to go enercare !
Enercare Home Services has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 12 | 315 |
Approved | 11 | 234 |
Unverified | 1 | 80 |
Suspicious | 0 | 1 |
Overall Rating | 1.9/5 | 1.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Markham area hvac business is rated 1.4 from 234 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Kasey Bennett |
Affiliations or other locations: | Enercare / North York |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Enercare Home Services to request licensing info. |
Insurance information | Contact Enercare Home Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.