This Markham area hvac business is rated 1.4 from 233 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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Hands down one of the worst companies I've ever done business with.
Took over a rental service, and first they told me my address didn't exist so they couldn't setup billing for my service. But I live here and for sure have a hot water heater from Enercare, so there must be a mistake. Nope, nothing they can do... Okay.
Then they started invoicing me randomly without saying anything (good thing my address started to exist).
Then they started raising my payments without saying anything, because the agreement (which I never signed or saw) says they can.
Then they cancelled my paid agreement and charged me a late fee even though I specifically told them to leave the agreement in place.
Then my landlord finally decided to ditch them and got us all new water heaters. They came and got their water heater and now I'm free from any more headaches, right; easy peasy right?
Wrong! Then they keep billing me for 2 more months so I have to put a stop payment request in with my bank. I contact them and it's all in their records that I'm no longer a customer, and they'll open an investigation for a refund.... Oh good. Would be a shame if two and a half weeks later they tried to take another payment from my account.....
If you have a choice of going anywhere else, do it. Don't even question it. This company is easily top 3 of the most useless, shady, and unhelpful that I've ever had the misfortune of getting screwed by. Every single chance they've ever had to act in good faith with me, they fumbled.
Rauf diagnosed that the pump had cracks and replaced it with a new one, and provides additional technical tips about my furnace and humidifier.
Enercare responded to the initial complaint in less than 24 hours.
Have been trying to cancel this for two years now. On the rare occasion we do get a human we spend hours on phone with them only to be told at the end of the process that their system has gone down. Our home insurance covers the costs of everything they don’t and more. When we had a hot water tank leak, they replaced the tank and none of the water damage the leak caused was taken care of. So sick of this company. I fork out around $600 a year so some guy can check my furnace and ac for 5 minutes. As I write this, I am on hold on their cancellation line (an hour so far). I feel bad for the employees who seem to be compelled to follow a script to stave off cancellations.
We called Enercare to replace our rented water heater. An installer was sent out to check our existing one. He did give us all of the information we needed to make an appointment for our installation, but neglected to tell us that an existing pipe would need replacing, paid for by us. We also did not have great experiences when we called Enercare for help when an installer kept failing to show up when he said he would. But, a different installer named Joti and his crew showed up and did an excellent replacement job in under two hours. So they get a good review, but not necessarily Enercare.
Enercare uses Transglobal services to provide the Home Maintenance repairs for appliances, which is unlucky for all of us victims who have the Home Maintenance Plan. It has been a nightmare for years!! Residents must call multiple times before anyone calls you back and even then you have to wait weeks or even months to get a service call. Technicians are rude and incompetent amnd i sit her still waiting with my broken fridge, hoping to get a repair date. Avoid them at all costs! 10 years ago, Enercare had a good Home Maintenance Plan. That is not the case anymore! First you are connected to someone in the Philippines, who says they will transfer you to a transglobal. Transglobal never follows up so you have to call about three more times. When they finally do you get an appointment in about a month’s time and parts take even longer. Technicians are rude and poorly skilled. More things always break during the repairs. Run!!! Don’t walk.
We are in the process of dealing with this company, so far it's been scary. If we try to cancel I know they will be punitive. I must say I worried this could affect us seriously. If they wont honour the warranty that we paid for we have to get a new company. I will look into any protion we may have as consumers. Canadians often dont fight back. I will. If its civil court to at least have the process exposed it could be worth it as a public service.
Do not hire Enercare!!!
Fraudulant!!!
Met w Enercare rep...was told would have new system installed. Needed dep to start; gave dep. Was to be installed immediately next day. Very hot weather...No show. No calls. Dep given!! No call back!! Left several messages, emails, etc. Extremely upset!!! No refund!!! Wow!!!! This is unbelievable!!!! Fraud!!!!!
OMG if you see The Word Enercare RUN, do not do any business with them. We bought an AC in 2019 and have been paying 80.00 a month for the past 4 years. I called Enercare today to get the buy out price and it is 4,315 ! So I paid 3648.00 over the past 4 years so that makes my AC 8,000.00 are you kidding me!
Don’t wast your time calling to, they pass you around and make you wait as I have been on the phone for just about an hour and still they could not take the payment. I have to wait another two months to pay off my AC. This is just crazy I have never heard of such a thing. Run Run Run do not use Enercare!
I will give Enercare 0 star if it is an option. I have purchased Enercare's total protection plan for years, hoping it will cover repairs down the road. My AC unit stopped working last week. This was the first time I called Enercare for service. The technician told me a new AC unit was need, without explaining what the problem was. I was quoted $5,000 + tax for a brand new unit and was told it would not be covered by the protection plan. I called Enercare, waited for 45 minutes to talk to a rep who had no clue and could barley speak understandable English.
Shame on this company which regrettably has a large market share. I will definitely cancel all my protection plans. I will speak to CTV and ask them to look into this unscrupulous company.
Enercare Home Services has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 11 | 314 |
Approved | 10 | 233 |
Unverified | 1 | 80 |
Suspicious | 0 | 1 |
Overall Rating | 1.9/5 | 1.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Markham area hvac business is rated 1.4 from 233 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Kasey Bennett |
Affiliations or other locations: | Enercare / North York |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Enercare Home Services to request licensing info. |
Insurance information | Contact Enercare Home Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.