Summary: Enercare technician (Dan - didn’t want to supply his family name) came into our house for the yearly furnace cleaning, and forced us to waste $5,000+tax. How ? By declaring dangerous our perfectly functional old furnace. Why ? Because since one decade ago we kept paying monthly to Enercare for the “PROTECTION” Plan, so they were liable for fixing it. But they didn’t want to fix an old furnace, even if we had paid for those future repairs. So they declared it dangerous (without doing any emissions testing), and red flagged it to Enbridge.
Conclusion: if you pay monthly for the Enercare “Protection” Plan, they will disable your furnace before it starts breaking, so they won’t have to honor their repairs promise.
If you have patience to read this long post (which I advise, given that this is the ONLY review about Enercare you ever need to read), the sequence of events follows:
_ we booked the yearly furnace cleaning.
_ the cleaning technician (Dan - didn’t want to supply his family name) stated that the heat exchanger had holes in it (that was not true), and red flagged the furnace (so shut it off, in the middle of the winter). He said that the heat exchanger is so bad that if he puts his screwdriver on it, the screwdriver will go through (at the end of this post I attached the heat exchanger pictures I later took - I can’t even see traces of corrosion on it).
_ Dan refused to do emissions testing, stating that him seeing the holes (which I couldn’t see on his fancy video camera) were enough for red flagging our furnace.
_ Dan mentioned that the “Heating Protection Plan” we were paying monthly since about one decade ago ($27 per month) covers any furnace repairs (parts and labour), but DOESN’T cover heat exchanger repairs (this is a component inside the furnace). So we have to buy a new furnace.
_ Dan booked an appointment for us with his colleague, Don Peters (Enercare salesman), to quote us a price for a brand spanking new furnace.
_ Dan refused to assemble back our old furnace (he left it with components hanging out), and left.
_ after sleeping one night at close to freezing temperatures, the next day I got a new furnace installed by a local company (for $5,000+tax).
_ these new guys showed me our old furnace disassembled on our driveway. We all looked at its heat exchanger, and none of us could see any holes in it. I took pictures of it.
_ the incredible thing is that after all this, I called Enercare and asked them to stop billing me for the “Heating Protection Plan” (because it didn’t protect me neither against heat exchanger repairs, nor against Enercare technicians). The Enercare customer service person told me that my plan automatically renewed one month ago, so they will keep billing me for 11 more months till the plan will expire !!!
_ I called Enbridge and asked them to stop including Enercare charges on my Enbridge bill. They told me to stop paying the Enercare portion of my Enbridge bill.
Conclusion: don’t give $1 to Enercare. Especially don’t buy the Enercare “protection” plan, because that plan is an incentive for Enercare to destroy your old furnace. They will do it on your yearly furnace cleaning appointment.
Interesting comparison: all this story is like you would own an old car, perfectly functional, and the insurance company would come to your driveway and set it on fire, just because they don’t want to insure it anymore. Then they would offer to sell a new car to you. And by the way, you would have to keep paying 11 more months if insurance prime on the burnt-out old car. Because the insurance on it renewed automatically ...