This Markham area hvac business is rated 1.5 from 159 reviews with a TrustScore of 0.7. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Enercare Home Services has received 159 reviews for an overall customer rating of 1.5. The average rating for businesses providing similar services in the Markham area is 3.3. Write a review for Enercare Home Services.
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
I choose enercare for a new AC because they offered a free duct cleaning with the installation.
However, once it was installed the agent told me that the offer didn't apply to the AC of my choosing!!!!
Surprise, surprise. I've spoken to numerous people who always pass me of to someone else. Eventually, I was given a manager's name, John Trotter. I've left Trotter 4 different voicemails but still no response. This is faulty advertising!!!
I trusted Enercare to maintain and service my properties and they have done a great job until recently when my hot water tank struck a leak and shut down. It took 3 days for a tech to get to my property and finally was fixed on the fourth day. Four days without hot water for a shower unacceptable! They dropped the ball and didn’t show up on the date I was given, and then blamed me for calling many times. Thankfully Teresa got back to me early Monday morning and the tank was replaced. I’ve put in a request for a supervisor to call me back 3 times but nothing! I will be canceling my subscription to all my properties.
If I could give their service a minus 10 I would. Horrible service. No air conditioning since Sunday. Today is Thursday. Two technicians sent to my home. Was told the issue had been resolved however it has not. Now I need to wait until Friday for another technician. Rather than sending someone right away to resolve the issue that was apparently resolved, you are put back into the queue and have to wait your turn again. We are in the middle of a heat wave with two people in my home suffering from asthma. This have by far been the worse service I have ever received. Did I mention that we also have a protection plan with them. In my experience, DO NOT USE ENERCARE.
Worst customer service of all companies I have dealt with! We have been with this company for over 15 years and every year they just keep getting worse. I have had a broken dishwasher for over a month and enercare has not been able to fix the problem. It took them a week to just send someone to diagnose the problem. He said he will source the part from GE. A month went by, there was no part and no ETA either. After several calls to them they sent an email saying they cannot fix the dishwasher so they will give us some part of the value of the dishwasher back. (This dishwasher is only 5 years old and it cost us over $1000 to purchase it, so not a cheap buy). The worst part is after that email they have not been responding to us at all. I sent them the receipt of the original purchase with a long detailed (and a nice) letter and then a follow up email after 4 days, it’s day 6 since my first email and they don’t even have the courtesy to respond! I am 8 months pregnant right now and have been spending half my day washing dishes! I’m beyond frustrated! Their customer service reps could not care less!! After being with this company for so many years and getting this kind of terrible service, it’s the most frustrating and blood boiling experience I’ve had to face!! Not to mention I have been forced to use disposable plates and cutlery to cut back on the washing and that has led to unnecessary expenses and too much trash! Who is going to compensate me for all this added expense and the back breaking work of washing dishes with an 8 month pregnant belly? The most they did? Said they’ll give me $68 back for one months insurance! After spending over $1000 buying the dishwasher, paying them $68 every month for over $15 years, they give me one months credit and stone cold silence. Way to go enercare !
I did not hire Enercare but have inherited the water heater from the previous owners of my house. When noticing signs of rust from my water heater, I contacted Enercare and was informed that this water heater is 10.5 years old. The rental agreement took place January 26, 2011. I have repeatedly asked for a copy of the contract and was told it would be emailed to me. This is 2 months ago, and still have yet to receive it.
I was told by Enercare to cancel this agreement, I would have to buy out the contact for the same amount as a brand new water heater sold at Home Depot. So not only would I have to buy this 10.5 year old water heater that has no retail value and dispose of it, but I would have to purchase a new one as well. I welcome Enercare to come get their water heater, if it is worth what they claim, they can have it free of charge. Everyone wins.
I would never recommend this company to anyone. Please see reviews from BBB as they are horrible. I am not sure why the Canadian Government can't intervene as this is extorting the consumer.
I was with Enercare for last 6 year until this May 21 I decided to terminate the plan. To my surprise they said I can not cancelled until due date in Dec 21 !!.
I ask how ? They explain every year the contract renew AUTOMATICALY !!
I never received notice not give them writen consent This negative marketing please be carefull.
Beware!! Do not purchase any kind of plan from this company I have been a customer renting a water heater with them and had the furnace protection for like 7 years my furnace recently broke down they were horrible trying to get a quote from them about a furnace and then on top of that I want to end my protection plan on my old furnace and I have to buy the whole thing out like almost $170 just do not go with this company it is such a horrible horrible way to treat an existing customer I will never buy a plan from them again.
This is the worst company ever, they're all thieves they never let you payout for the equipment. Our ac wasn't working tech came and said that this is a gas ac and its out of gas and that we cannot refill the gas anymore. Then he tried selling us another ac smh. Then we moved to Calgary from Ontario they sent us a bill for 50$ and they sent the new owners a bill of 75$. Never again crappy company who just want your hard earned $$$. They're not good at communicating either.
I called the company the whole afternoon, everybody is very delayed, irresponsible, very very slow, it is frustrating. Whenever you ask them some questions, they will say they are going to ask someone else, then it is going to be a long long wait......
I just don't know, how can the company hire those people for!?
Curtis M was on site to increase the temperature of my hot water.
Very courteous and polite and explained the issue.
Showed me where the problem existed in the pipes and gave me proper instructions to call customer service to change the valves.
Excellent and professional service.
Ebercare strong arms rental agreements i cant believe the government has allowed them to hold customers in a so called endless contract making it impossible to return the water heater with out paying a buy out that is the same or more than buying the water heater brand new. Avoid these swine. Im filing with everyone i can my local mp the bbb and consumer protection this is absolutely a blatant abuse im disgusted. Not to mention installed illegally with incorrect wiring etc. Insurance wont cover the house with 11 year old water heater and these corporates wont allow returns on there so called rental water heater that your forced to buy in the end for way more than its worth fraud ild call it shame on this company.
Enercare is the absolute worst at customer service. We rented a water heater from enercare which failed immediately after installation (failed to heat the water).
I had to wait another day for a service tech.
Fast forward 6 years and we had a flood as the tank leaked. I called enercare for service and they sent a technician 2 days later. The tech came and said it’s leaking you have a code 17 it needs to be replaced. 2 more days later and no replacement arrived. Each day I spent hours on the phone and then my husband and I bought our own and had it installed. I spent another 75 minutes on the phone telling enercare to refund me the credit balance on my account and they told me they don’t do refunds. Days later I got an email saying thanks for allowing the new installation - which never happened cause we bought a water heater
Next month I am billed for rental of a hot water heater I do not have
Over one and a half hours on hold and being hung up on by David and called a bitch because I was rightfully demanding I may have managed to get someone to help me
Do not call the # on the bill call Mississauga 995 276 2447
At least by calling Mississauga you get more accountability.
Awful company I know I won’t get my refund but I hope I never have to deal with them again
Customer service is totally frustrating and unprofessional. To make a claim, you can be passed by up to 4 different people with the same accent. They ask you the same question and they communicate you with another and the worst thing does not solve anything and you can lose up to two hours in the process. I invite you to call yourself. It's ridiculous. Denigrating and very unprofessional.
I am the executor of my mother's estate. My mother rented a hot water tank from Enercare. Upon the sale of the home, I notified Enercare by phone. I was directed to an online submission form, which I used the same day and attached the copy of my mother's will to prove my executorship. They are continuing to withdraw the PAP from my mother's account and even managed to bypass the stop payment I had put on. Each time I have called, they have very aggressively tried to pressure me to contact the new owner of the house and have him take over the lease. I will not. 1. They had 27 days to indicate they required action on the part of myself, my realtor and my lawyer and did not. 2. I am not an employee of Enercare and will not provide sales for them. 3. It is extremely inappropriate for me to contact the buyer of my mother's home. This company is not BBB accredited and after reading complaints on that site, similar to mine, I know that I can expect debt collectors calling me for at least year once I prevent them from taking money from the account.
DON'T BUY THIS PROTECTION PLAN - in my opinion it is a scam.
Paid for this for 8 years, was told I would never have to worry about paying for furnace repair ever again while under protection plan - BUT THAT IS NOT TRUE.
They tell you about terms and conditions but do not ever tell you about the exclusions - and most of the parts on the furnace that break down are excluded so
- the game is to have a technician come out and check your furnace, advise that the part that needs to be fixed is not covered and then within 5 minutes of the technician leaving , you get a call from an Enercare sales person to sell you a new furnace !
During the 8 years and called them 2 x - first motor had gummed up and the second was the exclusion.
Cost per call would have been $129.00 / each total $ 258.00
Cost for 8 years was $1,627.20.
SO DEFINITELY NOT WORTH THE MONEY -
If you think you're being protected, you are not.
Save your money and don't buy this plan.
Make sure that you have the contact info of a reputable furnace repair person on hand and call them instead when there is a problem.
Do not ever use these people. Don't ever rent from them. They lie and are they have the worst customer support. Have been talking for 3 times over the course of 3 weeks now for multiple hours just to buyout so I don't have to ever use them again!!!!!
This company is completely terrible, DO NOT get trapped into a lease with them as they will NEVER let you out. They installed a 1 bathroom sufficient water heater in my 3 bathroom home. We are only allowed to use 1 tap at a time or else the water is cold. If we shower, all other taps and showers are cold. They’ve admitted the water heater is undersized but want to charge me double the amount to upgrade my system and will not let me out of my lease. The home is at risk of legionella and they do not care. Do not get stuck with enercare as they do NOT care
Worst company as they don’t provide good service. They lie stating that they will order the material needed to fix my furnace but they didi not. They just play game and they hang the phone. They don’t care that people has to stay in cold temperatures. They just know to take insurance money every month but they don’t provide service when needed. Very frustrating to deal with the customer service and they put me on hold. Very unhappy with the service. Embridge have subcontracted so Embridge also is has to see how customers are unhappy All has to be blamed.
As a general statement, Enercare is one of the worst customer experience you can encounter.
When you subscribe to the protection plan for 24h/7days service, they highlight the fact that is service "same day", that is completely untrue, and then they happen to go to the wrong address whiteout calling you to confirm. There is no track of any service they do to your house. So even if you call them to complain no one was there, it doesn't go far.
I'm motivated to filled out a public complain against this service we are paying as customer, that is far from satisfying's.
3 months ago enercare installed a Weill Maclean boiler, they did low standard workmanship. They used my old 27 year old deteriorated basic plumbing, it leaks 12 inches away from circulating pump, they still have to come and fix be aware when signing the contract, and be on top, make sure, all job is itemized, and with code. All basic installation should have done once with new plumbing, be aware, when signing contract with enercare they cut corners, they hurry, they subcontract their work and fast go to next job, consider hiring small heating companies, they take their time, and do a good job.
We found out that our water heater tank has bulged on one side, it looks like it is about to explode and there is a leak in it as well, so we call Enercare. The person on the phone tells us that this is considered emergency. But instead of sending someone right away to come and change the water heater she sets up an appointment for the next day. When we insist that this is urgent and the risk of water heater exploding is very high, she tells us to call 911 instead. What kind of emergency service is that? (we looked up this issue on line and it looks like the risk of explosion is extremely high when the hot water tank is bulging on one side because it is not releasing pressure)
This company has terrible customer service.
Our old water tank was leaking, we called up Enercare for a replacement on a rental basis. We were told there’s no extra charge since we were old customers. Then in May 2020, we got a surprise charge of $150! for “merchandise“, with no explanation! After a couple of phone calls we were told by a supervisor that it’s their mistake. Then in December, another bill arrived with the same said amount, claiming two other supervisors had a second opinion, we paid the said amount anyway, cause we don’t have the time and the hassle to deal with this company.
Will give company a half star and our advice is : don’t trust what they said on the phone!
Enercare has visited us about 8 times to look at this water heater and finally agreed to replace the tank. These visits were over two months. The last time two times, they promised to show up with the new tank and never showed up. We live in a condo and I had to book the moving room for their service with a cheque deposit. Today is the second time and they were supposed to come before 12 noon and it is 11:57 am, still no show. Never hire this company to do any work.
Met with an Enercare technician in August 2020 for water heat issues and getting a furnace protection plan. The technician was helpful and offered us some great protection plans, including first 6 months free. So we signed up.
Then as it turns out, the protection plan was never added, and Enercare had no record of it. We had no idea as the technician explicitly said that the first 6 months there would have been no charge on the Enbridge bill.
Now I can understand if the protection plan was rejected because the furnace was too old, but they never informed us of this, otherwise we would have attempted to purchase a plan from someone else...
Very bad experience overall. Once the hot water heater contract is completed, never going to work with this company again.
My experience with Enercare was really awful, and too much to provide details here.
I received some requests to take action for helping Enercare improve their service and stop all impropriate business practices. I decide to lead a project to collect facts, complaints to compile a short video from unhappy customers, And compile collective data of how Enercare make their customer unhappy, this will start with a private Facebook group created at a later time.
Please contact me thru Facebook:
Email: [email protected]
We moved to a new Home, new owners were taking over the rental. I notified Enercare 2 weeks before we were out. NOW FIVE months later, and FIVE months of phone calls, yelling and getting angry, and collections. Worst part is I had a credit upon moving. Had to finally call lawyer today. They don't even deserve one star. They are an absolutely useless company.
The never showed up to repair my boiler
Previously they did not allow their contractor to do other repairs that were needed for heat
They sold me the boiler six years ago and I just found out it was an after market model and parts are no longer available
All in all I would give Enercare a 0/10 they sold me a lemon and failed to cover repairs under an on going service contract.
How many stars 0
DO NOT DO BUSINESS WITH ENERCARE! We bought a new home+ inherited a rental water heater contract in July 2020-after we took possession of the house I called the ‘Loyalty’ dept, gave acct #7002132142+asked if they could correct the spelling of our names on the acct+could we have a tech inspect the tank as it was running really hot-like scalding out of the tap-I indicated I just bought the house and wanted it checked out.
The tech was the only good thing about ALL of my interactions with ENERCARE and they are not part of the company!! He told us the water was extremely hot+the electronic gauge was reading incorrectly -it should be at a normal temp. He could order a new one, but then discussed we should probably go up to a 40 gallon tank as we are a fam of 4. We agreed, then I showed him our bill invoice date 08/23/2020-he said that we are being overcharged for the tank we have-Clearly the previous owner had been over-billed $5.00 a month for who knows how long, about 8 years is my guess, but I digress. The new heater was installed. I received a few bills+made payments accordingly+also mailed a pre-auth pymt agreement form on Nov 23.
I had a funny feeling I was paying bills more often than once a month, so I looked more closely+realized that we were BEING CHARGED FOR 2 SEPARATE ACCOUNT NUMBERS!! I called on Dec 5th+explained I think we have been paying for 2 accts, acct# 7002132142 AND ALSO acct# 7002187449, + to cancel one+apply the reimbursement to the other acct +make sure that they KEEP THE ACCT# for which I sent the pre-auth pymt agreement towards,+to CORRECT OUR NAMES as well!! The lady ASSURED ME they would cancel acct# 7002132142 and add my husband's name to the acct# 7002187449 which had actually had my name spelled correctly, but it was only my name.They opened up a case #32075373.
They said to give them 1-2 billing cycles to fix this nightmare.. I was obviously nervous this wouldn't get resolved-so I called on Dec 28th because I wanted to make sure the bill with due date for Dec 29th was going to be processed with the pymt plan on file that I sent in back on Nov 23rd.
I let him know the case number+he said it seemed to him it had not been resolved yet+he would escalate it again. I asked him if I should pay the bill due dated Dec. 29, until the credit from the other acct is applied-HE TOLD ME NOT TO PAY IT until they let me know it's fixed. He also assured me no penalty/late fees either.
THEN Jan 5, 2021 I received a call to say that I was OVERDUE and that I owed them!! Can you believe this?! I asked if she read the notes on the acct BEFORE calling me-as I was told NOT TO PAY THIS on Dec 28th from the guy in billing.. she wanted to put me on hold to ‘figure it out’ (***KEEP IN MIND THAT ALL THESE CALLS WERE A GOOD WASTE OF MY TIME, CLEARLY, AND I WAS AT WORK) +I told her to call me back when she figures it out.
Today, Jan 7, 2021 was the final straw.. I RECEIVED A THREATENING EMAIL FROM COLLECTIONS indicating ACCT #7002187449 HAS A PAST DUE BALANCE OF $65.84 AND THE ACCT IS NOW SEVERELY PAST DUE AND TO PREVENT ACCT CANCELLATION WHICH COULD IMPACT YOUR CREDIT RATING, PLEASE REMIT YOUR PAYMENT OR CONTACT US
I obviously called right away-keep in mind I am at work working-but OBVIOUSLY THIS $65.84 IS EXTREMELY IMPORTANT TO THEM TO WARRANT A THREATENING EMAIL, so I called IMMEDIATELY-I gave case#+told her she needed to read the notes on both of the accts that I have been billed for.. I ALSO ASKED IF ALL OF THE CALLS ARE BEING RECORDED AS I NEED A RECORD OF ALL THE INTERACTIONS I HAVE HAD WITH ENERCARE BECAUSE I WILL BE GOING TO THE BETTER BUSINESS BUREAU ABOUT THIS. It took another 15 mins for her to be able to comprehend the ‘crap’ that this is. I was told NOT TO PAY until this mess was rectified+she tried telling me it seems to have been fixed+I owe $30 some odd dollars.. WHAT?? Obviously there is still some error as the threatening email I received indicates a different $ by double! I was so upset I was shaking.
(Called 12:42 pm and at 3:15 pm I was still trying to solve my problem with this company)
Water Tank Rental
I have sold my house and emailed the above company notifying my moving date. (Which the company automatic system acknowledged receiving it) - Since the above company billed us inappropriately I called them as follow: 1st call - Started at 12:42 pm – took 55 min 32 seconds for the agent customer service attendant to take note of my 4-5 answered questions, since at each question she made, I was placed on hold. At the end of my conversation I was given a number in case of being disconnected, which happened by the end of my conversation with the agent. I called for the second time and was on hold again and when an agent answered and I explained the situation, she started asking all the same question that I had answered at the first call which took 55 min and 32 seconds for the agent to take note and loose it. I didn’t have time to go through another 55 min again and asked to speak with a supervisor. On my 3rd call – which started at 1:38 pm – and last another 15 min and 15 seconds, I was still not giving assurance of my problem being solved.
As per Enercare contract, customers are responsible for the maintenance of their appliance with Enercare. As part of the maintenance listed in the GSW water heater manual and widely known otherwise, is that the anode rod must be inspected regularly and should be changed at most every 5 years, much more often if you have softened water. This is to ensure water safety, prevent corrosion of other internal metal parts amongst other benefits.
I called and made it clear I wanted the Anode rod replaced as my tank was 4 years and 9 months old. I told the call-taker to ensure it is noted for the technician to have the anode rod for my model water heater for the appointment. The call-taker said he did. The technician called me on his way to my place and when asked, he said he did not have the anode rod. I told him there was no reason to attend.
I again reviewed the Enercare contract to terminate the contract by me and it stated I must buyout the water heater using the buyout schedule on their website. The buyout schedule listed for my CV50 water heater between 4 - 5 years old was listed at $969.00.
I called Enercare and the lady advised it would be just under $1200.00 plus HST. I told her their contract and buyout schedule on their website states $969.00. After not agreeing with me I asked to speak to a supervisor. After being on hold, the same lady returned to the call and said she was sorry, made a mistake and I was correct that it was $969 plus tax for a total off $1094.97. She asked if I still wanted to go through with the buyout and I said yes. She said she would get my confirmation number and pout me on hold. After being on hold for a short while, the line went dead.
I called back and now was speaking to another lady. She put me on hold and came back with a buyout of $1188.00 plus tax. I again advised her what the Enercare contract and buyout on their website stated. $969.00. She said NO. I asked to speak to a supervisor. After being on hold for 24 minutes, the same lady came back on the phone, not a supervisor. She said she spoke to a supervisor and said there was nothing they could do about the price, it was $1188.00 plus tax. I said no, they are going against their own contract terms. She said she will have someone call me back in the future. So after being on the phone for a total of 1 hour and 10 minutes, I still could not cancel the contract by buying out my water heater as per the terms of THEIR contract.
It is the worst ever company in the world, they are pure fraud, pure scam, "very bad" is not enough to describe this company.
I did not see stupid management like in this company
they are doing their best to steal people's money by anyway they can do
I wish there is negative stars to rate them with but the I had to choose the minimum
my advice: stay away from this fraud/scam / B.O.S
This was a Carrier ductless installation
The website is the worst I have seen, I can't find any of the information I want, like names of people, the serial number of the HVAC that is installed high up on the wall, so I can’t complete the warranty information with the manufacturer. I have mice in the house since the installation.
I do not get replies to emails., and calling phone numbers I just get the run-a-rounded.
I cannot get answers to any questions.
Wall bricks were cracked during the installation. The Electrical part was not done by a qualifired electrician. Holes that were made on the inside walls were simpley filled with foam.
I cannot find anything positive to say..
Initially, we got a maintenance contract to deal with our A/C which was freezing up. We had to wait 3 weeks before they would actually come out to fix it. They weren't very effective at doing so, and we relied on advice from HVAC people instead.
They weren't great but it was better than nothing, so we kept the maintenance contract. 18 months later, after paying these crooks $20 a month to do nothing, they won't service the furnace, saying it isn't included in the fee.
To add insult to injury, they say that they are now going to charge us to cancel the contract, as we are moving. This is fraudulent.
Do not use this company, they are criminals and I am going to make sure everyone knows it.
I purchased a new home about 3 months ago. At the time of the purchase, I was told the home had a hot water heater and really didn't think much about it. Moved in and didn't notice at first because the kids were on summer break but once we got into our regular schedule we noticed that their was insufficient hot water.
We tried various work arounds (shortening shower times, staggering them a bit etc...). Nothing seemed to work and it was clear this 50 gallon take was insufficient for our family of 6. My old home had a 60 gallon take which seemed to work fine.
So, I called Enercare and told them I would like to replace the tank, either by purchasing new or renting one from them, depending upon the price. They immediately told me that returning was NOT an option under any circumstance. They also told me that a new 60 gallon take would be prohibitively more expensive per month. I asked them if they could rent it at the same price and they said "no, prices are fixed". So, I went back to the "return" option.
After quite a bit of haggling, it turns out you do have the option to "buy back" the existing tank (which is five years old). So, what's the catch?
That cost of the tank is $1,462 including HST. A 5 year old 50 gallon tank, which is more expensive than a brand new 80 gallon tank. I spoke to Customer service rep, Shiraz and Water Tank Manager Mahabub and neither one was willing to do anything to help our situation. They kept repeating... "well, if the tank wasn't working, that's a different story, we'd break the contract"... to which I replied, "yes, but it isn't working for us, because inevitably every morning two members of my household have to take 2 showers". There responses just got progressively worse and more nonsensical.
If you are stuck doing business with these guys, get out when you can. I will NEVER do business with this company. This is organized extortion. How our government can let these guys operate under these terms is mind blowing.
Scam alert!!! Paid every month on time and went for service and they jump through every hoop to say it’s not covered. Total scam, should have known better!!! Just pay a real tradesperson to do the work when you need something done.
We were tenants, the landlord had an Enercare maintenance plan. The heating system never worked properly, the repairs were essentially useless - everything from replacing the motherboard to cleaning failed to solve the issue, finally they blamed the problem on me, the tenant, that one of the cold-air returns was 'blocked by a box'. Of course moving this box did nothing. Anyway, due to the number of calls, the landlord asked we add our phone number to the maintenance plan so that we can phone Enercare directly. When we moved out, we asked to have our number removed. Enercare mysteriously transferred its maintenance plan to our new address and insisted we owned the previous plan and have to pay the last month's charge. We've been fighting them on this since June - it is now the end of October, no resolution in sight. Just "it will take one to two billing cycles to resolve". Try to phone someone who can actually do anything for you - that someone does not exist. Worst, worst, worst customer care I've ever experienced.
BEWARE ENERCARE- THEY LIE & RIP YOU OFF!!! I had duct cleaning & they sent out a subcontractor who left a hole in my duct & dust blew all over my home. I phoned to tell them, they promised they would send an ENERCARE truck & then they sneakily tried to send Ontario Duct Cleaning once again. This happened 3 times, I rebooked, they are now refusing refund of their horrid dust cloud they’ve left all over my home, and they are trying to force me to stick with their crappy subcontractors. The Enercare lady yelled at me & just hung up on me now.
ENERCARE DOESN’t CARE!!!
September 23, 2020.
Each call to Enercare customer service takes over 30 mins by the time they verify your information.
We managed to speak to a manager on the 4th call and who said they will give us a 6 month credit. But you have to pay back the credit if you cancel with them right now. We were fed up.
Trust me, they do not come the same day if you call by 5 pm. It's a lie to get you to sign up.
The technician arrives, and gives every excuse not to fix this old water heater that chooses not to work once a month over the past 6 months. But you also can't guess when it will stop working. Then the technician tells you they need to order parts that will come the next day and magically someone is going to call you to schedule another appointment for them to come replace it.
Each technician gets a window to fix the job and the earlier they are done, i.e. in our instance 10 mins, they get the rest of the time to who knows.
save your money before signing a contract with this company. they are fraud and my sister has been dealing with their sink (just a sink) for almost a month now. giving them runaround the whole time. not worth and there are no benefits signing up with them. FRAUD!!!
Terrible experience with them from beginning to end. The people that you get on the phone are terrible. The technicians that you get at home tell you one thing and the next guy tells you something different. They tell you somebody else is going to call you to tell you when they will come ...and nobody calls you back. Fortunately I was able to end my contract with them in spite that they were offering me 6 months free. I just spent 37 minutes on the phone trying to arrange for them to come and pick up the hot water tank and I was not able to get a definite date and time. I am already with a different company that was night and day compared to them.
There are no words to describe just how bad Enercare is.
On the plumbing side, rather than sending someone who could fix the problem, they send someone who wants to be out before they get there. The first visit is a complete waste of time. The plan includes cleanup which they did not do. Then they sent an outside contractor who quoted a massive job and then was never to be heard from again. I called back again to book another appointment, which took me back to Step 1, which is the waste of time visit as per above. Again the ball was dropped. So eventually I hired a private plumber who took care of the problem at a reasonable cost and noted that Enercare broke the toilet and the toilet flange.
So far all of the calls have gone to Colombia. It is impossible to get email communication with them in order to have it in writing. Eventually I hired my own plumber and am trying to claim the cost that should be covered in my plan. Their go to response is to offer 2 months of free coverage.
There really are no words.
I agree with a previous comment....is there a 0 review, this is better than Enercare deserves!! I'm not going to go into my details of my experience with Enercare but all I can say is they will do absolutely nothing to help you and even if you go to a higher level to try to reach a resolution, you get the same reply....that's our policy blah blah blah. Stay away from this useless company!!
Can we rate them 0? A 0 is better than this company deserves. A - Z the absolute worst. Don’t sign up, and don’t trust a word they say, even if it’s in writing they won’t honor it. Awful organization
Came home to 2 inches of water in my basement today. The water alarm that I pay Enercare monthly for sitting in the water. I check my app, it says my floors are dry. I called Enercare with the expectation that they would be of assistance. They informed me that I must have a faulty product, they will not send an plumber to help, but they will give me two months free. I then tried to cancel all my services, because why would I be paying for a water alarm that doesn’t actually alert you of water?? She wouldn’t let me cancel because I had a year left on my contract, but I could buy it out. If you are considering using Enercare for any of their services, please take my advice. Steer far, far from this company.
I'm a disabled person and needed a new hot water tank. Enercare sent over a sales person and we set up a contract. When Enercare set up my hot water tank and sent me the first bill they uped my payment $50 dollars more than I agreed to. Now I'm paying for a piece of garbage and cant get anyone to help me resolve this problem. They manufactured a contract that now I'm paying for. Bunch of crooks!!
I purchased an income property with 5 rental hot water heaters. Firstly, their buyout price to get out of the contract is insane (about 150% more than just getting a new one) but even trying to buy it out is a challenge. I've been calling for 12 days now, spoke to over 50 people, transferred my call around constantly and then the call would drop, every time. Im trying to give them over 6k for these tanks and they wont even take it. Shows how lucrative the rental business is. Super shotty sales practices and just inept people in general. Stay far far away.
This is terrible company! I wish some one shut down Enercare businesses! They are frauds! They are a system to pick my pocket. We rented a hot water tank from them. We called them to install a mixing valve. They did not do it but came to create problems. They took off my 4" spare vent cap and taped it by aluminum tape and gave me heat room a red ticket. I emailed them to address the issue but they never read their emails and sent it to Enbridge to ask Enbridge to shut off gas. They set up a system to charge $70 every time the show up.
Check the bill people they are frauds! Enbridge gas clear ticket when come but created another issue. Enbridge guys abuse red none sense tickets to force me to buy the new gas furnace, new hot water tank and new AC. I told them to shut off gas and i will convert to use electricity i do not eant to pay their gas bill no more. The guy tored off all his red tickets and left and forgot turn the gas back on and made many problems on the inside machine the day after. Find another company if you need and avoid Enercare, if no you will get many problems and many none sense charges.
Do not waste your money. It is a complete scam. I called for my furnace 3 times last year and they said I needed a new furnace hired someone else and they fixed it for 138 dollars. Also my ac which is 5 years old had a problem with coil (800$ part) and told not covered. Called around found a company who looked up the item number that was registered under warranty and covered he installed it for 500 dollars good as new. Called for plumbing would not cover. Tried to cancel plan and said it was automatically re instated very Feb. 2020 so I couldnt cancel til feb2021. Had this plan for over 10 years did not get any use. Buyer beware
This company is absolutely hopeless. It is very typical and standard from uncompetitive utilities companies for most employees to be completely inept but enecare takes it to a whole new level of stupid.
Example. I was given a $300 bill - fine I don't really care how much it is. The issue I have is with paying for something that was not provided.
The bill is broken down into off-peak (7pm-7am) as well as mid and on peak hours (7am-7pm). 2x 12 hour blocks.
Everything in the house is left on all the time. However on the bill it says that I am using 2x as much off-peak as I am on and mid peak. This does not make sense.
If I am using 700kw on and mid peak (sum total). Why are 1300kw (double the amount) being charged for off-peak. If there are 2x blocks of 12 hours in a day and all the variables in terms of electronics are constant why the difference? It is clearly bullshit.
Called Enercare. Given responses by unhireable inept quasi government employees. They are investigating which clearly means nothing. The person on the phone could not even understand basic arithmetic.
Shame they stopped investigating this company. They should keep it up because it's clearly trying to claw back lost revenue by overcharging during COVID.
I had a very bad experience with Enercare. I will advise people not to go with their Protection plan. I had several bad experiences which are summarized below:
(1) Their paper work is very poor. You will not get any info on what your protection plan covers.
(2) You will find that their staff level competence is very poor. Depending on who you talked to, you will get different answers every time. Sometimes the staff are difficult to understand.
(3) Their departments. Customer Care, Cancellation, billing and dispute resolution are not synchronized. They all give you different information on every call.
(4) Their support departments especially the furnace maintenance and plumbing are not synchronized at all.
(5) Their level of expertise for plumbing and furnace maintenance was very poor.
(6) The plumbing and Furnace maintenance technician do not carry with them some basic tools and no common spare parts.
I had a furnace and maintenance plan for my personal property. During the routine furnace maintenance, I pointed out some spilled water on the floor. The technician concluded that it was a plumbing issue. The plumber was scheduled but he did not have any parts with him. He concluded that it was furnace issue. After talking to the supervisor, he concluded that it looks like a plumbing issue. They sent someone straight from the college and did not have a drill with him or any parts. Besides I had to call the office several times to schedule someone to come in. In the end I decided to cancel the plan and called in a local company to fix the problem. It literally took less that 15 mins for the local company to fix it.
Initially I had two properties enrolled in the protection plan. My principal residence and a rental property. For my principal property, the monthly charge was appeared on my Enbridge bill and everything was fine until I got the issue A above.
For my rental property I had cancelled the plan after one year and gave them the name of the tenant to see if the tenant was interested. This is on their records too. However, as I mentioned above, I never received any paper work from the company. When I cancelled the plan for my principal residence, to my surprise I got a bill for $222.76 and another one for $253.12 (one week apart). I had no idea that I had a protection plan with Enercare for this property. I had never received any correspondence for regular maintenance not was the amount regularly billed to me.
I would advise people to do their research before deciding on signing for protection plans.
The worst thing can happen to you is when you need Enercare service. I have an unresoleved AC problem for last 6 weeks (since the begining of summer 2020) and they collected all information about what is needed to repair it by their own contracter, but their respond to come and finish the job after 6 weeks is not clear and promise after promise to update me in 4 to 8 hours on what is not clear to them. They hung up on me most of the time, until I can hold one of their front line soldier to promise me for 8 hours wait to get latest updates which those calls has never happened. How can I hold them responsible for their incompetent and negligent business?
When we entered into our first contract in July 2013 the information given to us by your representative was written on the contract document that we signed with Direct Energy. Our 40 Gal electric tank t was NOT LISTED on the legally binding contract. Therefore it could NOT have been a LISTED TANK.
No other information was provided to us by your representatives that would invalidate the terms and conditions of the signed contract. You cannot change a contract by printing an insert later on. That is not legal nor binding, the contract is however.
The back of the contract document clearly does not list our 40 Gallon electric tank whatsoever so it could not have been a listed tank as your rep stated on numerous occasions. We have all the email exchanges with this individual. They are either lying or uninformed. We have the legally binding contract to rely on that clearly delineated all the listed hot water tanks. OUR TANK IS NOT ON THE LIST. So it is not a listed tank according to the contract we signed and not subject to random rental rate increases subject to your whims but in fact you GREATLY raised them far in excess of the allowed 2.5% increase per annum allowed and up to the present time. So your convenient excuse for your illegal rental increases do not hold water and in fact you are in clear violation of the terms of the rental agreement. We first notified EnerCare of this in 2015, and 2016 and were ignored and then again in 2019 when Dency fabricated the story that our tank was a listed tank. Almost believed your lies until we found the original signed legal contract. And the legal contract contradicts your assertion that out tank was a listed tank. It is NOT LISTED. Therefore all your subsequent rental rate increases were a direct violation of your own written terms. We are not prepared to pay you a buyout fee when in fact you owe us money.
I chose to end my rental contract with Enercare and purchase my own tank. I was given Two out of three options... Drop off the tank myself or but out the (15+) tank. They were not picking up their rental tanks in my area due to Covid. I want them to pick it up as I do not have access to a vehicle big enough to bring it. They did offer to replace my old tank with a new one if I continued my contract with them and would give me 6 free months free. So, no problem replacing the existing tank if I remained a customer but they hide behind covid if I want them to get their property? I will also continue to be charged for the rental until it is in their possession, or buy it out. If I buy it out ($25, which is low) I would still need to get rid of it. I offered to store it until they were able to resume their pickup services but would not like charged and they said they need it in their possession to halt the charges. I talked to three reps so far and was supposed to get a callback from a supervisor but it hasn't happened yet. The customer service people were fine, but unfortunately they had limited tools to work with with the two available options and no real explaination how covid prevents them from taking a disconnected tank out of my garage and yet they can install a new tank and remove the old one without issue. No impressed.
Be very careful. precisely they and their persons are ready to cheat you to expent beyond expectation. While booking the order they say something, five page of contract says everything different. No one reads that. You keep on paying for months. When you really some good help for real problem. You see the drama of verbal words. Nothing really is covered. you need to pay everything if you are new to any problem. This is the real fact which I am facing for years now. Beware of enercare protection plan.
Worst company. Do not sign a rental agreement with them. Bought a house and it was already signed. I have been paying $35 a month so $3360 already paid to them. It breaks down after 8 years and I want to buy my own so I owe them $900 are you kidding me. The tank is worth $800 new. Do not use the go and buy your own tank. With installation it if it only lasts 8 years it is about $15 a month!
They were hands down the worst home service provider from customer service- to them coming in our home and “working on stuff” that doesn’t even fix the problem to therefore having us call them 27 times to get to get updates on why the problem hasn’t been fixed and them never giving us updates or telling us when is the technician showing up with the part to fix the issue that he had eventually diagnosed. Long story short he never came back with the part to fix the issue and we had to pay another company to come and finish the job.
My experience with enersouce has been a home owners nightmare. I first didn't believe all the bad reviews and wish I listened to them. My water heater was originally with them from previous landlord, so when my fernace broke down they were the first to call for the purpose of ease. The sales team came ever so quickly and promised the service of 5+ stars, and once again quickly came and installed a new furnace. Then comes my first problem, the installation team did the piping incorrectly and water leaked all over my basement floors. After weeks of waiting I finally got reimbursed for that unwanted DAMAGE they did. I then had my air conditioner go down on the hottest week anyone can imagine, I have a dog and a mentally disabled daughter. They booked me an appointment a week later, after I stressed how important it is for my family to have this working asap. The technician came and couldn't fix it and needed to follow up the next day. 2 days passed and no call backs as promised, I had to call back myself and the customer service representative said I needed insurance which will be $20 a month, so I accepted and asked them to hurry! Later she discloses that I need to pay first $100 before the $20 a month. So I took my service elsewhere and all it required was $100 worth of gas, problem solved there and then. For a big company they lacked knowledge and professionalism and to top it off they never followed up. I am always chasing them down for them to talk to me, making me feel I'm begging for the service I am paying for already.
My problems don't end there, my water heater decides to break down. And again multiple calls, promises of call backs and failed attempts later they came out and "fixed" my water heater only for it to break down again days after. And here I am today utterly disgusted of how they treat their well paying customer and how low the service is all through out. All they care about was money and sales, theyll act quickly to upgrade/ install new stuff but never fix issues.
I bought Ac and Furnace from them very expensive I made a mistake buying from them so expensive rip off and on top the service I am getting from them is very very poor their technicians don’t know what they are doing came 3 times same person and instead of fixing problem left my system on on position wont turn off he taped the on button I have been calling again and again and asking for another technician to be sent but no reply from customer care department I wouldn’t recommend them please don’t do business with them.
Enercare is completely useless when it comes to dealing with issues. Trying to fix a mistake that they made has cost me several hours which I will never get back. I would never recommend dealing with this company. Just buy your furnace and save yourself the grief.
My AC isn’t starting and I purchased it from Enercare 2 yrs ago. Since parts and console are still in warranty I decided to book an appointment and after waiting 5 days to have the technician to finally fix my AC in the worse hottest days of July I was told by him he couldn’t do the work because Enercare doesn’t let them to go on a ladder .... like what!?? Enercare installed that unit on the wall 2 years ago .... like I don’t understand ... he left and told me to hire another company. So disappointed ... still in disbelieve .... they could of have told me about that policy while i was on the phone booking the appointment so no one would of waste their time.
We had an new AC unit installed last week and the guys were great, however we were charged for a warranty for the unit we previously had that no longer works. Requesting a refund has been the most obnoxious experience with Enercare customer service. Thrown back into the cue to be put back on hold was incredibly stressful for my Father who just had open heart surgery. We just wanted a refund for the charges. Physical services I would rate solid 10/10 but customer service via phone is a solid 0/10.
They have been scamming us for years for a water heater we don't even have and refuse to do the right thing. If I could give negative stars I would, they don't even deserve 1. Stay away from them!
Absolutely worst customer service I've ever had and as a property manager I've dealt with my fair share of utility companies. This company is horrible to deal with. I took over the rental of a hot water tank from Enercare when I purchased a property a few years back. The tank is a bit older and after a few years I only had a very small buy out on it, so opted to do that. It took 2 phone calls to 2 different customer service reps and each call lasted well over an hour long. Each time I was put on hold about 4 times / call for extended amounts of time - I got the impression that they were trying to deter me from opting out of renting their equipment and hoping that I would just give up. I was very clear with the agent that I did not want to have a new tank installed by them as per their offer - I get that my old tank could cack out any time, but I'd rather buy and install my own than be beholden to renting from Enercare again.
After the 1st call I thought I was done and that my request had been processed, only to find out at the end of the call that I was expected to contact Enercare again to complete the buy out. What the hell did they think I was doing in the first place - I couldn't make it any more clear than what I had. So it took a 2nd 90 min. call a few days later to finalize the order.
I also had fairly expensive annual plumbing/heating protection plan with them and I cancelled that as well - or I thought I had until they sent me an invoice for $1,080 and took the money directly off my credit card. When I called customer service to discuss this erroneous invoice with them, it took about 90 mins of my time and several phone transfers before someone figured out that they had charged me twice for something I should never have been charged for in the first place. Even by the end of the call the problem still hadn't resolved. The agent told me that yes indeed it was their error and that they would reimburse the full amount to my credit card within the next 5 biz days, but suggested I call Enercare back "sometime next week" to make sure this was being done. She said a request had been made on my behalf but I had better check back with them the following week to see if it had been done!! WTF. Anyway, I allowed for 7 working days to elapse before calling them back and the rep I got this time said "this sort of thing normally takes at least a month before they refund clients." Hmmm. a month. Funny they didn't hesitate for a moment before issuing me an false invoice and charging my credit card.
I am still wading through this Enercare swamp. Lessons learned? Never again do p.a.p. with a utility company from your credit card and never have another account with Enercare. If I could rate my overall experience out of 5 stars I would give them a big, fat ZERO.
Last thing - the protection plan for plumbing and heating...make sure you're there watching the technician do the service - some of the guys take their time and seem to know what their doing, while others just go down and change your furnace filter and leave - and this is part of what you're paying for.
I’m a senior and recently had to sell my house for financial reasons and I’m tying up all the bills. Originally I always payed an upfront annual amount for my heating and cooling services then at some point it switched to monthly. I also added electrical which they never even indicated there was an option of paying in full for the year. In the fine print, my fault for not reading the whole thing, if you move and don’t need their services you have to pay out your services to the end of the given time of contract. If however paid in a lump sum at the beginning of each term, 1 year, they will pro rate the money owed and you will receive a refund.
So not only do they receive more money if paid on a monthly basis they get all that money for nothing when you have to cancel early because you will no longer require their services. It’s a real scam to treat those 2 scenarios so differently that they never once bothered to mention either. Please be wary if you need to use their services unless you are at a location permanently. At a time when money for seniors is limited every little bit counts. My renewal was mid April and I sold my house mid June so they are charging me for 10 months of service I won’t be using. These companies should be forced to point out these conditions when sending renewals in plain large print.
The most shady company on this planet, with lots of pricing/buyout problems;
You can reach the moon but not their buyout department;
Everything is systematically wrapped;
The whole hierarchy is well groomed to deceive clients;
Nothing is transparent;
My issues can be originated from Brian in Brampton office;
To track/trace him is a herculean task;
Please reach me to resolve all issues.
In Aug 2017, I found a small leak (a couple of drops in total) from a pressure relief valve of our water heater (WH); no big deal but I should leave for the US where I then worked and I could not allow developing the leak further. The WH was rented, and all bills were from Enbridge. I called Enbridge. They sent a technician who was from Enercare. In fact, replacing the valve is a very basic job: drain some water out of the WH, remove the discharge tube, and replace the valve (costing $27). When the technician tried to unscrew the valve, he … broke it. Anyone who have some technical skills (like me) would not believe me--it’s not possible to break the valve; it can be unscrewed safely in seconds from a 10-year-old residential WH. I agree. However, it’s easy to break the (brittle) “bronze” valve by squeezing if there is an intention of doing it... The technician told that the valve cannot be replaced because part of it left inside WH and now the only option is to replace the entire WH!!! He told that replacing the WH would cost me “maybe $200” to fix the ceiling if it needs to be cut to pass venting pipes outside the house. I agreed to (lose “maybe $200” to) replace the WH that belonged to Enercare. It was not our WH; we did not intend to replace it or buy a new one; we did not ask Enercare to replace it; we did not hire Enercare to do ANY job at all in our house. In the first place, the technician came not because he was called on to do a job but because in 5 years we have paid near $2500 for the Furnace Protection with Maintenance Plan; Enercare received the money (through Enbridge) but did not do any job; no one ever came from Enercare to maintain the WH; at the end of the day, the valve started leaking exclusively because of the Enercare negligence... If I would read the reviews here or knew what will happen next, I would not deal with Enercare but would buy the valve and replace it myself… In a few days, the WH was replaced; at least 2 sq. m of the ceiling were cut out in many locations all around the basement. All cuts were done for no reason as I learned when the other company was replacing our heater and also needed to pass venting pipes outside the house--they did not cut the ceiling at all... In order to fix the ceiling, we should pay $800 (not $200 as predicted by Enercare) because the damage was so huge… The next bill from Enbridge included the cost of changing the WH. It was $967.95 (in addition to $800 we already paid). I called Enbridge, spent hours on phone (from the States) and spoke to a dozen people. Enbridge agreed that we should not pay. When I returned to Toronto and first saw the new WH, I understood that no one should be in the basement because of the high level of exhaust gases (including highly poisonous carbon monoxide)!!! I called the same/other company and they found that the venting pipes that go from the WH to the outdoors were not sealed (!) by Enercare as strictly required but only insert one into the other!!! Enercare, looking for the easy money, did exactly like the Nazis did in their concentration camps, using exhaust gases to kill humans in gas vans or stationary gas chambers!!! (Do you still want to deal with Enercare?) The carbon monoxide leak, which is extremely dangerous, was fixed same day... In June 2018, Enercare sent us an invoice for $1027.90. I contacted Jenine Krause, president of Enercare, re: the case. No answer from her but it was quiet for almost two years; no call/word from Enercare. Now, Kingston Data and Credit started calling us to collect $1027.90 on behalf of Enercare. This is what you should expect if you deal with Enercare that would break something intentionally in your house to then take your money to fix the created damage--this is the company’s business plan as evident from my case and the other reviews on this site. Much worse, Enercare doesn’t care if you get sick or even die from carbon monoxide poisoning after you allow them entering your house.
So I waited all day they said they would be here at 11 to 3, they get here at 3pm and tell me they can't even do the job because there pressure is too high and could cause damage.
Wasted my whole day waiting around when they could have asked us FIRST before hand what kind of furnace we have etc and properly qualify us as a customer.
We have felt with Enercare Home Services for at least 12 years. Had the LED faceplate changed on our stove. Repairman was good. Knew what was wrong, Got part, fixed it right away.
In 2017 LED light on our Samsung Fridge started blinking and fridge not cooling.. Service guy came out, knew what the problem was. Advised us there was problem with the cooling section module, ordered part, changed it the next day, fridge ran fine for two years.
Last month, our same Samsung fridge started freezing everything in the cooling part no matter how we change the temperature. Called Enercare and a service guy came out. Changed one module saying fridge needed 24 hours to reset itself and left. Next day, fridge still not working. Three days later same guy came out, ordered more parts, came back a week later. We threw out a lot of food. It appears the company Trans Global that Enercare Home Services called does not have experienced Samsung fridge service people. I called Enercare again Monday to report our fridge is still not working. They promised someone would call in 24 hours. Not getting a call from anyone, called TransGlobal to followup only to be told, no one advised them. Called Enercare for followup to be advised, it was over looked, that they would make it an urgent call. Called Global Friday morning to be advised they did not receive an advice from Enercare. Called Enercare to be advised that it was overlooked again. Talked to a supervisor in Bogoto, Columbia was on the phone for 3/4 hour and she promised to put it through right away and make it urgent. No fridge for one week, no service guy. Called Global to be advised they now have the order but it is not urgent. They also advised that the service is scheduled for Monday . Now going on two weeks. Warning, don’t buy a Samsung fridge if you want to use Enercare. Enercare's contracting company Global Services doesn’t know how to fix them. Very frustrating.
Scam alert. Had a representative of the company come to check the furnace which is part of the package. The young gentleman immediately red flagged the furnace because of C02 leakage from a crack. I wondered why the C02 alarm, which was 2 feet away wouldn't have gone off. I called in a licensed technician who thoroughly checked the furnace and found it to be in excellent shape. Later that evening a 3rd party (not Enercare) contacted us to talk about financing a new furnace. I made Enercare aware of the fact that they had a rogue worker who was scamming their clients. Their response was that they would bring him in to "re-educate" him. They offered to wave a month's payment. Why in the world would I ever allow one of their employees into my house again? I just wanted it cancelled. Charging me anyway. Now they sent me an automatic renewal notice. Stay away from this company.
I just had my old hot water heater replaced as it had been acting up for about two years now. It is also going on 17 years. I opted to go with a tankless hot water heater knowing it was going to take some effort to install it given I had outdated plumbing i.e. needed to cut holes in ceiling to vent outside. From the moment I called and Brad came by and walked me through it to the two lads (Byron S and Ashley K) came and installed it all, it was a great experience. Byron and Ashley called before, showed up on time, did a fabulous and safe job, were very respectful and cleaned up the entire space to my complete satisfaction. And the price was very reasonable. So I have to say my experience was great thanks to Byron and Ashley first of all, and Brad for explaining everything and showing me how I could save a few bucks. Nice job guys!
I gave them 0. They are double billing and then say they will make it right and it takes them 2 months to do that and then they also call and harass for payment. I am now looking for a new provider and will never ever use this company again.
i never write reviews, but i have to for this one. stay away at all costs.
RUN RUN RUN RUN
they take 0 responsibility for what the people they send out tells you or for any of the appointments if they're not met. when you call, you are just asked to be patient. they don't explain you the installation procedures themselves to begin with because the call centre agents don't know anything, yet they can't let you talk to the installation department who are supposed to know what the process is, so you are literally supposed to sit and blindly trust them.
i've been out of heat and hot water for a week now because mine is a combo unit, and I need a pipe pressure test before the new tank can be installed. their technician booked the appointment for me when he came to check my dead tank, and they somehow cancelled that pressure test appointment without telling me and just sent the installation person with the tank only for him to tell me that he can't install it unless the pipe test gets done first.
I was asked to be patient for 3 days, the pressure test technician finally calls and even asks me if I was properly informed about the procedures to begin with because I likely won't have the tank installed for another week. By now I knew this already so I wasn't surprised but so far he is the only one who has been honest and giving me a proper timeline. he even told me that he did have the appointment, BUT ENERCARE CANCELLED ON HIM AND JUST SENT THE GUY WITH A NEW TANK THAT COULDN'T BE INSTALLED. Turns out now I have to go 2 weeks without heat nor hot water.
Their call centre agents are very kind, I just feel bad they're the ones to deal with angry customers simply because their office fails to take responsibilities.
Jerry, the technician, who came was professional, knowledgeable and efficient. He called before he came and was right on time. We appreciated that he was friendly and answered any questions we had.
I called enercare to rent a new HWT. The technician came and first of all put a red tag on my furnace then provided a quote to buy new furnace from them within 45 days or Enbridge &TSSA will shut down my heat(we were in February). I called another HVAC who said my current furnace was not dangerous but all furnaces in the province have to be changed eventually because of new code regulation. So there was no rush, I could have kept it but now I have to spend over 5000$ for a new furnace because of the red tag. I was trapped. Don’t let enercare in your house. They are only looking for reasons to take your money at any cost.
I paid the amount of $56 monthly for a 2019 year stated that plumber, electricity, Furnace and Air Conditioning was covered, good deal? Think twice, when I got a simple leaking for a faucet, it was not covered!, also, you have to chase them to make an appointment for Furnace and A/C maintenance, they just cleaning, but I did not make a phone call to get the A/C maintenance done, they did not tell you at all, after a year, I asked to get the refund or get the maintenance done... too bad, I lost my money and they do not do A/C in winter time, even if it is mild winter 50F degrees!... Basically you are putting your money into other pockets, stay away of this scam, they wanted to pay now double for the same service.... which service?
We have been fortunate enough for a few years to have our yearly check-up done by the same service person! Again this year we were fortunate to have this person.
His name is AL ZUBRICKAS.
We look forward to his visit. You are very fortunate to have Al in your employ. Al is very proficent, very personable and very aware of our home as far as weather related conditions - rain, snow, etc.
A new HW tank installation at my mother's place was faulty, resulting in water spraying and flooding the basement, and because they do not provide any emergency call-back the flooding occurred for close to 24 hours. There was no way to have the installer come back the same day. A request for service had to be placed at their South American call centre. This is extremely poor response service, not to mention the flawed installation job. A couple of weeks later I had a rental Enercare HW tank replaced with a competitor's tank (in my home). To arrange for Enercare to pick up their tank, I had to phone in 3 times and it took about 30 minutes for the simple request, re-verifying my identity every time the call moved to someone else. This is because their different departments are not integrated. Dealing with the company is extremely frustrating, and lost is the care for the customer. We had a new HW tank installed by a local HVAC company, who answer the phone directly, and who would return to our place within hours if there was an issue. Enercare is a bit less expensive, but the service and response is extremely poor.
Enercare is the worst. After purchasing a home and inheriting a contract, I want to buy out the contract ($1500 is cheaper than $50/month for the remaining 5 years. I've talked to three people, all with aggressive pitches that if it breaks, I'm screwed, and have now been put on hold for 30 mins.... ohh wait, they just hang up on me!
Back on hold now... been an additional 15 minutes... made it through the first line of defense though... expecting 2 other people and then a hang-up.
Enercare is the absolute worst.
Got it done... only took 70 minutes.
Horrible service. I have been without a dishwasher for over a year. Every time they fixed something they broke something else. I have taken 6 days off from my vacation time to accommodate these guys and I still do not have my dishwasher working.
Got myself out of their leash at a cost of buying an overpriced 10-year-old water heater for almost $400 where as a brand new one is $650. Still more convenient than paying $75 just to return it myself. Total rip off. and They certainly don't "care"!
This is by far the worst customer service experience I've ever had to deal with. Back in the summer of 2019, an Enercare sales agent was to come at a certain window to assess my basement for a tankless water heater installation. He called day of to say he'd miss the appointment and that he didn't need to come, he only needed to give us a quote over the phone. I wasn't living on site at the time so I had spent money on a babysitter to make it to the house for his visit. I should've taken this as a red flag, but because the rented water tank was from them and I needed it removed to install the tankless, I foolishly bought their tankless water heater in the hopes of making the transition seamless.
However, once the removal and installation were complete, enercare kept billing me a rental fee for the already removed water tank. They said that changes may take 1 billing cycle to take place so I waited. 2 months of rental charges later, I call to see what's going on. Every time I call this company there is a long wait on the phone, and when I do finally speak to someone I have to explain my story from the start - they keep horrible notes so no one is up to speed. I had to call every 2 weeks or so to get any answers. Apparently they had not received paperwork that the water tank ever came back to them - an error in their admin as the tank was removed the same day the tankless was installed.
They refunded me for what had been billed so far, but then, I kept getting new rental charges. Another month and a half of new charges later, I still had to call every 2-3 weeks and no one could help - they just give me a complaint number and say someone will call me back to resolve the issue. NO ONE EVER CALLS BACK. I tried emailing them and no one has responded to that either - it's been over a month since that.
I see a small refund on last month's bill but no one bothered to call to explain or apologize, and the amount is not even all that I've paid them in erroneous charges. So, they STILL owe me money for rental charges to this day! Honestly I feel they owe me more as I've essentially lent them a little under $100 since JULY 2019 and they should pay interest, as well as more for the trouble they put me through - for a problem that was entirely theirs. Warning to others - DO NOT DEAL WITH THIS COMPANY. THEY ARE CARELESS, MAKE MISTAKES, AND MAKE OTHERS PAY.
This is a horrible company to deal with. I have been trying for weeks to get in touch with someone to find out about the rented furnace at my deceased mother's house. It has been a nightmare, this company is ridiculous...DO NOT USE THEM!!
So as I posted recently Enercare left me and my loved ones to freeze this week, refusing to provide emergency service as per my contract, when my furnace cut out. I was given the runaround by 5 company reps over the course of a few hours with excuses about their "system" and their "planning department" usually in a thick Spanish accent and once in an accent that sounded Russian. I can only imagine how they scoured the globe to find the cheapest way to outsource their call center. Now I see that they have responded to my post with the same electronic form letter posted after all their poor reviews I've seen, offering help after the fact and far to late. No one I spoke to offered help when I needed it, they just post a short blurb after my complaint trying to sound sincere as a way of damage control. They still threaten to try to collect on the last few months of my contract that I cancelled after they refused to show up and fix my broken furnace, telling me that I would have to wait almost 24 hours for help. Ask yourself before you get into this situation if this is how you would like to be treated, if you want your family to freeze while you are held hostage by a "planning department". I called a local company, Rodmans, and they were here in an hour and a half and I had heat within 20 mins. It's companies like that that deserve your business not some faceless corporation that will have some semi-literate phone monkey read excuses from a script. I will continue to post details of this horrible experience as long as they threaten to extort money from me for a contract they were not willing or able fulfill.
My furnace stopped working on Thursday morning. Servicemen came on 2 occasions on Friday, but were not able to repair it. Its now Saturday evening and it won't be repaired tonight. So far 3 nights without heat, although the second repairman did leave a tiny electric heater. The "customer service" persons don't seem to know anything except how to put me on hold for 10 minutes at a time. My so called service contract with this company will be terminated after they (hopefully) get my furnace running again. There must be better service contract options than this outfit.
The repairman called us first and arrived on time.
His name was Nick Pelowich.
He was skilled, professional in his workmanship and description of work that was required. He effectively performed the repair, and politely answered our questions.
We were most pleased with his repair visit.
Enercare is the worst service provider ever ! Beware - Stay away from renting a water heater or any service from this company - they should actually be closed down as they are a total farse!
After 11 years of paying monthly for service … when I needed service- I had to wait 3 days Oh yes they provide 24 hours customer service according to the customer service agent - this means they answer your call but you will not get any service !!
Horrible ! Not sure why they are still operating !
I have an Enercare Maintenance package for Heating and Air Conditioning. I have used them on two separate occasions and the service they provided was the worst possible that one could ever imagine. In the summer, during a heat wave, it took them seven days to fix the blower motor on my furnace, and now I need their help in the middle of winter with no heat. The service I have received has been non-existent. thus far I have phoned Enercare six times trying to get someone out just to LOOK at the furnace......much less repair it. It started Friday evening and as things stand presently, I will not have any heat until after Christmas. My family has no heat in the house currently...………..we are freezing...……...and we will not have heat on Christmas. from the contact I have had with Enercare……..they don't care. They want to collect money from you, but the service could not be worst/Never, ever sign up for a maintennce package with Enercare. You will regret it...….just as I do.
I moved into a home with an existing hot water tank rental which ended up being too old to continue using. I decided not to continue using Enercare and purchased a new water heater instead. I recently found out that they have been charging me for the last 3 months after my contract terminated. They seemed to be more concerned about looking for loopholes in their fine print than listening to me as a customer. After an hour on the phone I was able to find someone to actually listen to me. I would avoid this company at all costs. You pay far more long term for a an appliance with very little payoff as a rental.
Last year reps from EnerCare came to my door and said I qualify for a smart thermostat and a 100 dollar rebate.
I asked will I have to pay anything?
They said no you will see a charge on your bill but will be removed some where else on your bill, So far I have payed 24 $ a month for 14 months, I only noticed this because my water tank needed replacing.
To make things worse I’m in the hook for 10 more years of this. I am furious... That is criminal.... a 300 dollar thermostat
DO NOT USE. 24 hour service turned into +72 hours. My family suffered in a cold house as we had to wait overnight for a technician to come the follow day of my call. We suffered a second night as we awaited parts. No sense of urgency. No compensation. Worst customer service for basic customer needs. Literally felt like I was thrown out in the cold.
This company will scam you.
Enercare forged my signature on a contact I had never seen, and as a result, made me pay $2000 more than what I actually signed originally.
Also, terrible customer service, the woman yelled at me over the phone and wouldn't listen to me. No one acknowledged the issue, even when I sent them copies of the contact I ACTUALLY did sign.
I now have a new property and they told me the previous owner had a plumbing protection plan at the property and they are telling me I need to assume it, and cant cancel it because the account is not in my name but the previous owner's name. I have no contact with the previous owner and therefore I cannot cancel this protection that they are going to add to my gas (Enbridge) bill, as Enbridge does the billing for Enercare.
This company is absolutely ruthless.
I called enercare to let them know that my heater is not working. I have a heating protection plan. The person that I was talking to was trying to sell me more services that they have instead of listening and paying attention to my heating issue. They said that they could not send someone that day to come and check the problem. That means we will not have a heater allday and all night. The following afternoon , the technician came and he said that it needs a mother board and he needs to order. Again that means another night of no heater. So the following day he arrived and he apparently changed the mother board. He said everything is working. After 10 minutes of him leaving, rhe heater is again not working. I have called enercare again to let them know. Same thing again , they can not send a technician until the next day in the afternoon. Tjis means 3 nights of no heater. What good is having a protection plan if enercare can not do the service they are supposed to do. This company is not reputable at all and I will not recommend anyone to buy services from them
We bought a furnace in 2017 and have had problems ever since. We never know when it is going to stop working, usually at least 3 or 4times each year . The first time was a day or so after the furnace was installed. We are very unhappy with having to call for service so many times. When ever enbridge does send a technician they usually change a part (on a furnace which is not very old) The technician who came yesterday and who has been here before was Mike Smith who is great, very helpful and courteous and knows what he is doing. Please pass these comments onto Mike and also to someone who can contact us about replacing our furnace as the one we have now is a dud.
I am convinced not a single person at this company has a single brain cell in their entire body. I’m told one story by one individual to find the next person is bad mouthing the first for not knowing what they’re doing. Meanwhile, my current water heater is leaking and the new can not be or IS not being installed but the technician is in my home. If you have an option use it before using this company.
I have been requested to book my appointment before year end via email on Wed.Nov/20/2019 in which an appointment has been tentatively arranged to be on Nov/26/2019 within the Appointment Window from 10:00 AM - 2:00 PM.
An appointment confirmation has been expedited to me via email on Fri. Nov/22/2019.
Two Appointment Reminders have subsequently been delivered to me respectively on Sat. Nov/23/2019 and Mon. Nov/25/2019.
I have waited for the scheduled hours today from 10:00 AM - 2:00 PM but no Enercare technician has showed. There wasn't any calls to alert me of no show. I then phoned up Enercare Customer Service at 2:18 PM. for clarifications.
In the midst of my conversation with David from Enercare Customer Service, an email from Enercare Maintenance suddenly popped up with a "revised" and "extended" scheduled for today from 2:30 PM - 6:30 PM without my prior consent.
There wasn't any prior message nor courtesy phone call informing me of such diversion whatsoever.
I mean if one were to alter such scheduled maintenance appointment for the sake to cover his butt, at lease he should take the courtesy and manners to notify me of such a delay due to whatever reasons ..............., but rather simply rescheduled the appointment time merely through an last minute email alteration and subsequently without my knowledge nor consent.
I spoke quite distinctly with David from Enercare Customer Service and in which he apologized on the Company's behalf.
I finally resolved the issue with David, to get it done and over with by consenting to extend the wait period to have my Winter Furnance Maintenance Appointment done by to extend the wait period untill 6:30 PM.
Finally by 3:15 PM an Enecare Maintenance Technician by the name of Scott Burry, a different technician as he reiterated to me performed the Winter Furnance Maintenance Technician arrived at the door to finish up the delayed appointment for me.
Mr. Scott Burry is an experienced technician and he took time to perform his furnance maintenance for me professionally.
My appreciation and thanks to Scott Burry for his patience and professional skills.
Today my Furnace was not coming to the desired temperature. The Enercare technician came and repaired and charged me 1600 Dollars. The bill for the Circuit board (325878-751)came to 880 Dollars along with another part,"SERXT" for $480 which was never replaced. The Circuit board brand new only cost less than $200 in the market. I have raised a dispute and will never ever go with this company. They charge you bogus amounts and do not tell you when they are replacing the part. People out there, please be careful with these guys.
I had 2 ENERCARE technicians come to my home to install a new water tank: Taylor M and Gordon.
Taylor told me up front of the cost, and proceeded with the work.
Both Taylor and Gordon were very knowledgeable, courteous and worked quickly.
We are happy with the service and would I would like to leave a compliment and good review for their hard work.
They were supposed to come out as promised when they made my appointment on the wrong day the manager promised me an appointment after 6 the next day only to get a call from the tech telling me the appointment was booked for the wrong time 2-6 and when he called in he could not get an appointment as promised for after 6 then to get a manager to call me from his car telling me he could get no one out to fix my hot water heater last night. I said you are in your car you come do it then, oh no no I can't do that. Again no customer service.
We signed up for the 3 in one service package at least 10 years ago and dutifully paid our premiums monthly. Two days ago our furnace stopped working and so I phoned them. I was given a four hour window to wait for a technician and was assured one would call and then show up. This was the first time we had ever called for assistance.
1. Technician never called nor showed as promised.
2. I called the office and they said their man showed but we were not home. (totally not true.)
3. Made a follow up appointment for the following day between 9am and 1pm.
4. I decided to cancel the appointment for the furnace as I was having one installed instead. However I did call the office back and ask them if the arriving technician could look at our fireplace insert instead, as the blower was not working properly. You're man in the office said that should be no problem and that all the technician had to do was call it in.
5.Technician did not call as promised, but showed up anyway. He was quite rude and we felt as if we were really putting him out. He then got really irate when he was told about the change in the call, re: insert rather than furnace. His response was;
"Why not get your furnace installer to look at your insert?" very sarcastically. Then proceeded to inform us that the insert is not part of the policy and would not even look at the contract that states otherwise and turned to leave.
6. He complained about us not cancelling the furnace call and we told him that we called his office early that morning and that they should have relayed it to him. He just stomped out.
Overall, this experience was the worst service experiences ever. Pay all this money to have no shows and the one that does was terribly rude. Unbelievable.
Part of my lease requirements for the house I rented was to have a water heater in my name. Last week it was discovered that my furnace and hot water tank were venting carbon monoxide into the house and not outside due to a leak. My landlord had the water tank and furnace replaced with new venting, as it was an emergency situation.
The very same day I called enter are to have the water tank picked up. I was told by their customer service I couldn't arrange that as I was not the owner. I notified my landlord. They called and were told something completely different. That I was responsible to call. So I called for the fourth time. This time I was that because the water heater was removed by someone NOT from their company I would charged the buy out of over$700 for the water tank. No consideration that the carbon monoxide vent was leaking for an extended period of time and I'm lucky to be alive. The $700 is what I owe after paying my rental for 6 years.
A gentleman named Anis came to our home to fix the furnace that wasn't working right.
Anis did a very professional job and fixed the problem. We were very Satisfied with his
job and was very happy we got him. Enercare is very lucky to have someone like Anis - who knows his work.
Maintenance technician came to check my furnace and told me that there was something that had to be done in order to get my furnace to work properly as it wasn't reaching my desired temperature. He then called called Enercare to book for a service technician to fix the problem. He said that I didn't have to pay if it is only diagnostic. I had a doubt of not having to get charge because I know I was only in the maintenance plan so I called the company and asked. The representative told me that I was going to get charged. I cancelled the appointment and called the other company where I purchased my furnace 5 yrs ago knowing that I had Labour and parts warranty. When the service technician from my furnace company came, he said that there was nothing wrong with it and it was working perfectly fine. I believe more with the latter technician as the heat is rising to my desired temperature as opposed to what the maintenance guy said. I got charged $111.87 for the service call. I had made a complaint to Enercare and told me to wait for 24 to 48 hrs. Nobody called and so I made a call again and told me to wait for another 24 hrs. I called after 4 days to give them more time, and when I called billing Dept said I had to wait for another 4 weeks. I freaked out, and that was when she started paying attention to my call. I told her about my case but she started arguing with me. I told her I wouldn't call a service technician if the maintenance man didn't tell me something was needed to get done. He even booked me with your company service technician which I would get charged as well. She would not listen to me and so I just wanted to cancel my plan with them, She transferred to another department, explained my case again, but gets no mercy. I have to finish paying my contract without any credit. Yes, your employees do a good job standing up for their co employees but you will lose a lot of customers with a treatment like that from your company.
I needed a new water tank as a condition for the sale of my house. The 2 technicians that enercare sent out told me that the duct work was not up to the 2007 code changes and I would need new duct work, a new furnace and I needed to move an electrical outlet. They red tagged both my water tank and my furnace. I had another HVAC company come out and they noticed that the duct work was actually pulled over so that it looked like it wasn't up to code. I will never trust another service company again and I certainly will never deal with enercare again. This was criminal and deserves less than 1 star.
The worst service ever. Called them for a water heater repair. Technician came and did nothing more than restarting the heater (which we've already) for a temporary fix instead of actually fixing the problem. Charged $280 for that. Then we had another technician from another company come in and replace the whole unit under warranty. We then called the Enercare customer service and they say we have to pay for the technician visit regardless. RIDICULOUS!! NEVER CALL THESE FRAUDS FOR ANY SERVICE!!
I've never in my long life been given the runaround or seen the incompetence of a company that I've dealt with.
My hot water tank blew months ago and I can't get Enercare to do anything.
Started off well enough, had a tech come in, he recommended a new tank.
Then the rope-a-dope started.
I won't bore you with all the details, but at this point I can't tell you if Enercare is just really incompetent or borderline criminal.
Dropped calls, unfulfilled promises, and the lies that never ended.
Of course, now that I know their game, I'm withholding payment.
Come and get your money Enercare and bring a new hot water tank with you.
Very disappointed with Enercare. I have been a customer for about 8 years or more paying for the 3 in 1 service plan; heating, cooling and plumbing. During this time I must have spent around $5000 in payments. This has given me one call out per year. Some years they didn't even come to maintain the furnace. and when they did come they were in for no more than 10 mins. (what can you service properly in ten mins?
We decided to renew our furnace and AC, but unfortunately we are still tied in a contract and will have to pay $700 to get out the contract. After all that loyalty I think they are a toral joke.
I was advised years ago to put the money in a savings account and it would be there in the event of a repair. I should have done that, more money in my pocket.
If you have home insurance you dont need all that extra coverage like plumbing etc.
I can't wait to get rid of Enercare, and I will never look at signing with them again.
Tech came at 915pm in a 5 to 9 window...says he fixed tank. Next morning still no hot water. Called enercare was told next appoint avail is 3 days away... asked for supervisor was told he was on the phone and he would call me back within 4 hours....never happened. Brutal techs, brutal customer service. STAY FAR AWAY FROM ENERCARE.
I cannot believe that enercare thinks it is ok to leave a human being without water for 3 days.. How are we to cook, bathe, flush a toilet... Our water tank blew all over the floor last night and when we called we were told Monday but to have a good night... tried calling again this morning... again given the same run around... No way to even turn the tank off to just use cold in the house.....So appaled by the way they treat their customer...
They convinced me to join their protection plan bundle and it sound reasonably priced.
But be very careful, their one year contract renew automatically and bundle price will be removed. They will then charge you at regular prices. You can’t cancel it until the year contract is full paid.
They even want to sell me an upgrade until I started yelling over the phone.
The better business bureau should be looking into this operation.
Do you have minus for me to score their services?
I’m calling to find out A/c Service . They sign me out on one yeah contact. How I found out. My phone is hanging out. I did call back. Ask them you have to pay 179$ plus tax and 15.99 month to month. I. Never agreed. I just want to know how much A/c to check and repair. Please you all guys right about please Remove Them from monkeys ??business thank you
I had a monthly service plan for 10 years. I never had a service call and I had it cleaned 4 times. The yearly cleaning that is offered, if you dont use it that year it expires. I moved and wanted to cancel the service. Apparently you auto renew on a yearly contract and cannot escape it unless you pay for the entire year. I have to pay for 10 months of service that I will not be able to use. This is completely unreasonable and horrible. Do not use this company that will take your money but offer you nothing in return.
Worst....worst service ever!!
I do not recommend Enercare at all! Very bad customer service, I called them my hot water tank not working at all and they provide me service after 4 days! I told them how we manage without hot water .... we have kids and seniors at home ....but they do not care about anything. It’s a real stuggle....they should be out of business !!!!
The service repair contractor Kevin Connolly was professional and polite. Very educated with his work and completed repair with no concerns. The Enercare team worked together to provide the best service in a timely manner.
I recently sold my house, I called to cancel the protection plan I have used for 5 years, I cancelled because I am moving and not needing the plan, they say " my contract auto renewals " and I owe for 1 year left. What kinda company treats their customers like this and what kinda company like enbridge works with a company like this.