This Markham area hvac business is rated 1.4 from 236 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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If I could give their service a minus 10 I would. Horrible service. No air conditioning since Sunday. Today is Thursday. Two technicians sent to my home. Was told the issue had been resolved however it has not. Now I need to wait until Friday for another technician. Rather than sending someone right away to resolve the issue that was apparently resolved, you are put back into the queue and have to wait your turn again. We are in the middle of a heat wave with two people in my home suffering from asthma. This have by far been the worse service I have ever received. Did I mention that we also have a protection plan with them. In my experience, DO NOT USE ENERCARE.
Worst customer service of all companies I have dealt with! We have been with this company for over 15 years and every year they just keep getting worse. I have had a broken dishwasher for over a month and enercare has not been able to fix the problem. It took them a week to just send someone to diagnose the problem. He said he will source the part from GE. A month went by, there was no part and no ETA either. After several calls to them they sent an email saying they cannot fix the dishwasher so they will give us some part of the value of the dishwasher back. (This dishwasher is only 5 years old and it cost us over $1000 to purchase it, so not a cheap buy). The worst part is after that email they have not been responding to us at all. I sent them the receipt of the original purchase with a long detailed (and a nice) letter and then a follow up email after 4 days, it’s day 6 since my first email and they don’t even have the courtesy to respond! I am 8 months pregnant right now and have been spending half my day washing dishes! I’m beyond frustrated! Their customer service reps could not care less!! After being with this company for so many years and getting this kind of terrible service, it’s the most frustrating and blood boiling experience I’ve had to face!! Not to mention I have been forced to use disposable plates and cutlery to cut back on the washing and that has led to unnecessary expenses and too much trash! Who is going to compensate me for all this added expense and the back breaking work of washing dishes with an 8 month pregnant belly? The most they did? Said they’ll give me $68 back for one months insurance! After spending over $1000 buying the dishwasher, paying them $68 every month for over $15 years, they give me one months credit and stone cold silence. Way to go enercare !
I did not hire Enercare but have inherited the water heater from the previous owners of my house. When noticing signs of rust from my water heater, I contacted Enercare and was informed that this water heater is 10.5 years old. The rental agreement took place January 26, 2011. I have repeatedly asked for a copy of the contract and was told it would be emailed to me. This is 2 months ago, and still have yet to receive it.
I was told by Enercare to cancel this agreement, I would have to buy out the contact for the same amount as a brand new water heater sold at Home Depot. So not only would I have to buy this 10.5 year old water heater that has no retail value and dispose of it, but I would have to purchase a new one as well. I welcome Enercare to come get their water heater, if it is worth what they claim, they can have it free of charge. Everyone wins.
I would never recommend this company to anyone. Please see reviews from BBB as they are horrible. I am not sure why the Canadian Government can't intervene as this is extorting the consumer.
I was with Enercare for last 6 year until this May 21 I decided to terminate the plan. To my surprise they said I can not cancelled until due date in Dec 21 !!.
I ask how ? They explain every year the contract renew AUTOMATICALY !!
I never received notice not give them writen consent This negative marketing please be carefull.
Beware!! Do not purchase any kind of plan from this company I have been a customer renting a water heater with them and had the furnace protection for like 7 years my furnace recently broke down they were horrible trying to get a quote from them about a furnace and then on top of that I want to end my protection plan on my old furnace and I have to buy the whole thing out like almost $170 just do not go with this company it is such a horrible horrible way to treat an existing customer I will never buy a plan from them again.
This is the worst company ever, they're all thieves they never let you payout for the equipment. Our ac wasn't working tech came and said that this is a gas ac and its out of gas and that we cannot refill the gas anymore. Then he tried selling us another ac smh. Then we moved to Calgary from Ontario they sent us a bill for 50$ and they sent the new owners a bill of 75$. Never again crappy company who just want your hard earned $$$. They're not good at communicating either.
I called the company the whole afternoon, everybody is very delayed, irresponsible, very very slow, it is frustrating. Whenever you ask them some questions, they will say they are going to ask someone else, then it is going to be a long long wait......
I just don't know, how can the company hire those people for!?
Disgusting!.....
Curtis M was on site to increase the temperature of my hot water.
Very courteous and polite and explained the issue.
Showed me where the problem existed in the pipes and gave me proper instructions to call customer service to change the valves.
Excellent and professional service.
Highly recommended.??
Ebercare strong arms rental agreements i cant believe the government has allowed them to hold customers in a so called endless contract making it impossible to return the water heater with out paying a buy out that is the same or more than buying the water heater brand new. Avoid these swine. Im filing with everyone i can my local mp the bbb and consumer protection this is absolutely a blatant abuse im disgusted. Not to mention installed illegally with incorrect wiring etc. Insurance wont cover the house with 11 year old water heater and these corporates wont allow returns on there so called rental water heater that your forced to buy in the end for way more than its worth fraud ild call it shame on this company.
Enercare is the absolute worst at customer service. We rented a water heater from enercare which failed immediately after installation (failed to heat the water).
I had to wait another day for a service tech.
Fast forward 6 years and we had a flood as the tank leaked. I called enercare for service and they sent a technician 2 days later. The tech came and said it’s leaking you have a code 17 it needs to be replaced. 2 more days later and no replacement arrived. Each day I spent hours on the phone and then my husband and I bought our own and had it installed. I spent another 75 minutes on the phone telling enercare to refund me the credit balance on my account and they told me they don’t do refunds. Days later I got an email saying thanks for allowing the new installation - which never happened cause we bought a water heater
Next month I am billed for rental of a hot water heater I do not have
Over one and a half hours on hold and being hung up on by David and called a bitch because I was rightfully demanding I may have managed to get someone to help me
Do not call the # on the bill call Mississauga 995 276 2447
At least by calling Mississauga you get more accountability.
Awful company I know I won’t get my refund but I hope I never have to deal with them again
Enercare Home Services has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 14 | 317 |
Approved | 13 | 236 |
Unverified | 1 | 80 |
Suspicious | 0 | 1 |
Overall Rating | 1.7/5 | 1.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Markham area hvac business is rated 1.4 from 236 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Kasey Bennett |
Affiliations or other locations: | Enercare / North York |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Enercare Home Services to request licensing info. |
Insurance information | Contact Enercare Home Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.