This Concord area appliance repair company is rated 1.2 from 213 reviews with a TrustScore of 0.0. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
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This company is dishonest with the cost of the repairs. Do not trust them. Their customer service team is absolutely useless and refuses to let you speak to anyone in a position of authority. They are an absolute disaster to deal with. Go elsewhere cause you will pay for “diagnostic” service not a repair.
They came in today and we confirmed that they charge $80 for the visit and then estimate the work. If I decide to continue, they would provide with parts and labour in accordance to their quote. The quote turned out to be too high and a wait time to get the parts, so I agreed to pay for the visit only as agreed; however they demanded payment for the labour over $300 and when I refused, turned the machine into a mess and left. My next step is BBB. Please be mindful with who you deal with and read reviews!!!
When I called to request someone to look at my machine which is showing code of OE- meaning a drain issue. Person came. 80$ just to come in the house. Said it would cost $295 bc it is the control Center causing the machine not to drain the water. As the machine is about 10 years old I wasn’t sure I should repair it or not. After a bit of deliberating I decided ok I will repair it. Had to pay up front. He drained the water and said he reset the controls. All of a sudden he changed he ways and said I needed a new drain pump. Another 500.$. He needed to order the part so we have time to think about this. In the Mean time I have paid 315$ and my machine is not working. This is highway robbery. Looked up the part number for a new drain pump it is 87.95$. Do not use this company !!!!! Very dishonest.
These clowns came to fix my washer which was only 1.5 years old and wasn't draining water from the inside drum as I could hear water sloshing around, but couldn't see any. I was charged $585 for a new pump. I asked to keep the old pump, paid, and the guy left. I ran a wash and I could still hear water in the drum when I spun it by hand after taking the clothes out. (btw, the clothes were not soaking wet. They were damp as usual). Clearly, they didn't fix the issue so I called them and they said there is supposed to be water inside the drum frame. It's there to help with vibration or something. Google says, "The water you hear sloshing around is actually used as ballast to stabilize the washer's spin cycle." So why did they charge me for a new pump??? This company is a scam and will rip you off!!! Stay away and get a real repair company to help you. I later had my old pump tested by a friend and he confirmed it was working properly and these pumps sell for less than $100.
Life lesson, NEVER blindly sign papers and shake hands with a two faced company before doing your research.
The Pros and Cons of this so called "we deliver the quality you expect and deserve" company:
Pros
- There are none
Cons
- legit fraud
- their "costumer service" is not costumer service
- when you purchase whatever item online from them, it either never comes or takes months to arrive (most likely will never arrive), then when you ask for a refund for an item that never arrived they tell you stupid things like a 15% restocking fee...for an item that never arrived...*clown emoji
*they are the definition of disappointment and shame. I could literally go on and on about this company but heres the link to an article about them: https://toronto.ctvnews.ca/mobile/ontarians-need-to-research-before-booking-appliance-repairs-experts-warn-1.5408117
SCAM - go search listings and reviews for Appliance Repair Team or Gold Standard - this is just a fake listing posted by them. They've tried to disable and block reviews on yellow pages and as much as possible on google. If you were a victim, report them to the ongoing investigation already and hopefully they can be shut down. https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/frm-eng/GH%C3%89T-7TDNA5?Open&$sid=STRS-C5R533
I realized that the repair appliance company I used is part of a chain businesses operating under different names and fake goggle listings/ads who have been scamming consumers owned by Idan (Dan) Vidoser and Chen Kochavi, already covered by CBC Marketplace and the Toronto Star but complaints need to be made to Ontario Consumer Protection to stop allowing them to continue to operate with new online domain names and failing the government's responsibility to better regulate and shut them down
I was unfortunately a victim of their service. In a desperate situation to fix the stove I use for my catering biz, I called. They sent a technician immediately, asked me to pay over 500 to repair. Within a few days , not even a week, it no longer worked so. I called back multiple times and kept getting lied to from that point forward. The first 6 to 8 times I kept getting told it would be forwarded onto the appropriate department and someone will get back to me. NOBODY EVER GETS BACK TO ME - ITS JUST A TACTIC TO AVOID ACTUALLY HAVING TO DELIVER THE SERVICE I GAVE MONEY FOR. Finally, after well over a month, after having to followup and call again, they sent the technician back to inspect and was told a new part would have to be reordered. After more weeks, I called to follow up and was now informed in fact there was already received a new part from the warranty company (yet nobody informed us), and will come replace it. On the day of the appointment, I get a call the technicians car broke down but someone will call back that day to rebook. Noone does, I call back the 1800 number is now out of service. I track them down, unraveling a labyrinth of multiple company operating names and websites, and get another 'appointment'. The morning of, yet another call to say the technician is off sick and will be rescheduling but unable to confirm when. The next day, someone calls us to say actually they haven't received the part even though 3 other seperate people at the company told us the part was there and kept making (fake/ delaying tactic) appointments. They have repeatedly refused our requests to refund us if they cannot in fact do a repair, or assign another technician to come and prioritize making this appointment- clearly, that is the scam/ business model based on the yelp and better business reviews I have now researched is to send out technicians to unwitting victims, scam them of the $80 inspection and if anyone actually follows through to get a repair, they are basically swindling a customer of a lot more money for a service they do not seem to provide and don't really intend to. The "manager" Laura is clearly indifferent and ambivalent, took zero responsibility for their service and refused to provide their full name, offical job title and written confirmation of her agreement to rebook an appointment. If you have had any contact with them, report them as a claim through consumer protection and also take further legal action as necessary to resolve this.
Don’t use this company for anything
It’s a SCAM, I had to throw them out!
Shame on GE for recommending them to us. $80 to show up and look at the appliance, $280 to get their opinion of what is wrong but no guarantee that it’s fixable, that a part isn’t required or that the part is even available. It could have easily got into more than a new dishwasher and you still owe them money even if they can’t fix it. Look elsewhere for profession honest service!
This is perhaps my worst experience in trust. They told me they could fix my oven. They promised me three days. It now has been ten days and no service. The girls at customer service are Rude. This service should be shut down by the police. These guys are crooks. Dishonest. Unprofessional, disgusting behaviour. They will mot pass you on to the owners. It is truly shocking in this day of age you see such criminal behaviour.
City line or the newspapers ought to do a report on these crooks. Hundreds of innocent trusting customers are being robbed. will i ever get my money back? Will I ever see a technician again? I truly wish this type of company could be held responsible. Why oh why.....are they in business. They dont care about their terrible reviews. This is fraud.
BEWARE--Better Business Bureau rates them F. They broke our dishwasher buttons on a second visit, then wanted to sell us the parts they broke! Wouldn't offer a refund beyond $150 when they caused $1750 worth of damage.Dishonest, evasive, unethical, and interested in extracting more $ from customers, not in fixing the problems they create.
The A Team Appliance Repair has a TrustScore™ of 0.0. The average TrustScore™ for other businesses providing similar services in Concord and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 111 | 236 |
Approved | 103 | 213 |
Unverified | 8 | 18 |
Suspicious | 0 | 5 |
Overall Rating | 1.1/5 | 1.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Concord area appliance repair company is rated 1.2 from 213 reviews with a TrustScore of 0.0. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Easton Samuels , Duy Phan and Craig Nagel |
Alternate Phone Numbers | 416-848-7578 |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact The A Team Appliance Repair to request licensing info. |
Insurance information | Contact The A Team Appliance Repair to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.