This Concord area appliance repair company is rated 1.2 from 209 reviews with a TrustScore of 0.0. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
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Today, April 25, I booked an appointment online with A Team Appliance Repair for April 26 for my washing machine. I immediately got a call saying there was a repair person in my area today so I took that appointment. Within a half hour, I unplugged the machine and when I plugged it in again, it worked. I immediately called the company to cancel and spoke to a very rude customer service person who said I would have to pay a same-day penalty fee and if not it would go to Collections. She was rude, interrupted me, told me there was no one to escalate the issue to and then actually hung up on me. It so happened that it was the Company that offered a same-day visit, but I had originally wanted next day. Had the company not proposed a same-day visit this would not be an issue. Terrible service. This is a low-class operation. I will not be paying the fee. Buyer beware.
Avoid this company - find another technician from anywhere. They hire unqualified people who are not licensed, many of whom it seems cannot do the work.
Our experience: spent $80 to get a technician out and run a diagnostic on our malfunctioning range hood. They arrived almost 2 hrs late. The A team customer service had said that this fee would be waived if we close to go ahead with repairs. Before doing any work at all, the technician said that the actual cost would be $260 plus taxes. He did not know what was wrong, or how long the work would take to fix.
I argued with customer service for 5-10 mins but they said it was their company policy to bill up front. They would not offer any guarantees for status of repair or warrantied service.
After we asked him to kindly leave, the technician even confessed that most of his calls ended like this - customers who refused to pay due to bogus services. Absolutely crazy. Avoid this company like a plague.
After seeing online reviews I called them and cancelled after 2 minutes. They never did anything and never came and I cancelled after 2 minutes from calling them initially. Then the harassment started about sending me to collection for 80$. Continuous phone calls, emails and other harassment. I ended up paying not being able to take the harassment. Pure evil company. They don't have a office here in Toronto. They operate like a scam.
This was totally rip off company I have dealt with. They just rip your money. Make sure, don’t just go with their reviews stating 5 star. They only post 5 star reviews there but in reality they are totally rip off company who charged 300$ and didn’t fix anything.
Be very careful when dealing with this company. This was the first time that I booked a service without properly looking into their reviews. A gentleman came in to give us a quote for our range hood. His service fee would be $80 plus tax. We asked for a day to think about it and he pushed telling us that we would have to pay the service fee, but that if we booked that same day and paid a total of $800+ for the parts, he would waive the service fee. He also insisted on debit card/cash. Under pressure, I paid the fee. I quickly looked into their reviews, and decided to cancel that same day via email and a call. They confirmed that they would be refunding me the money I paid minus the service fee of $80 + taxes within 15 days via a mailed check during my phone call with them. It's been 1.5 months and I am still waiting. Every time I call, I get told that the paper work is ready but that they are waiting for some boss to come in and sign off on it, and that this person will come on a Friday. A few Fridays have come and gone, and this boss has still not come in. I believe that they are strapped for money and that they play games to avoid having to refund people in a timely manner (that's if they will ever refund me willingly without a court case). Be careful!
The repair technician who came did not fix the problem with my fridge - I called back after he left and reported it. The lady at customer service said that the technician had not returned yet with his report; she will call me back. Customer Service returned my call and told me that she would send out the technician again at no cost to me. I told her to send another technician as this one did not get the job done. She told me that their policy was to send the same technician which they did with the same results; lights are still blinking. They are suggesting that it might be another problem and wants me to pay for another part. I told her no and requested that I be given some type of refund. She said no refund will be given; The A Team Appliance Repair do not give refunds. Please be careful with this company.
I had called them to come take a look at my fridge to repair it, called them back the same day not even 5 minutes later to cancel and they said you can't cancel otherwise there is a cancelation fee of almost $100 which is highway robbery considering it was a phone call that was all done within 5 minutes and they didn't even have to come out. I refuse to pay them now they are hassling me with phone calls for payment for nothing and I refuse to pay for no reason. Do not deal with these crooks.
Terrible isn't strong enough. Rating of 0 not 1 is correct. Fridge repair led to taking over $1,000 of our money to "fix" the board running on our 42" fridge. We were so dumb. 4 months later (no fridge), 20 calls, request for money back, and they just hang up now. Check out reviews across internet. This is a criminal enterprise with its only aim to take your money for parts orders and then never to be seen again. You can call their number as many times as you like and you will get nowhere. The reviews on all sites are all the same. How they have not been charged with theft and fraud is the only wonder. Never call them or give them any money.
Customer service team are so rude! Their Quotes are also outrageous! I was literally talking to the customer service agent at a decent tone and she began to yell because I was asking for a cancellation!!! Simply explain your policy without yelling!!! My fault for not reading the customer reviews before booking their services!
The A Team Appliance Repair has a TrustScore™ of 0.0. The average TrustScore™ for other businesses providing similar services in Concord and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 109 | 232 |
Approved | 101 | 209 |
Unverified | 8 | 18 |
Suspicious | 0 | 5 |
Overall Rating | 1.1/5 | 1.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Concord area appliance repair company is rated 1.2 from 209 reviews with a TrustScore of 0.0. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Easton Samuels , Duy Phan and Craig Nagel |
Alternate Phone Numbers | 416-848-7578 |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact The A Team Appliance Repair to request licensing info. |
Insurance information | Contact The A Team Appliance Repair to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.