Tru-Pro Renos & Handyman Services

Joe appeared to be very honest and professional when I first met him. He came to do an estimate promptly and gave a reasonable price. I hired him and gave him a deposit of half the cost. After numerous excuses of family emergencies and illness as well as problems with the supplier Joe still had not even started the job 3 months later. I decided to hire another contractor and requested my deposit back. Joe agreed to return it immediately however after 2 months I still did not receive anything. I proposed a payment plan of $100 a month and Joe accepted. As of this day he is 3 weeks late with the first payment. I do not recommend this company nor Joe as he does not do the work and takes your money. He is not to be trusted.

We hired TRU-PRO RENOS to replace old deck with new composite deck with 3 steps and railing and some other small deck related work. As the existing deck framing was good we agreed it can be reused and just add to existing structure joist at 12 inch centers.

I paid a deposit of 25% - $3288.50 on April 23, 2018. Joe said it will take him around 3 weeks to do this job and he always will be on the site to do or supervise the job.

He sent two young guys and they started the job: added joist at 12 inch centers, replaced two posts and digged 3 holes to support stairs. Joe was not on the site when they were doing work. He did not do any work except one time when he pour concrete for 3 posts to support stairs.

He did not finish job as promised. When I came back home from a hospital after a planned surgery on May 26, he waited for me to ask for more money for materials, composite decking boards and railings. I wrote him another cheque for $5000 that was in total around 65% of the whole project cost. He promised to bring materials next week to finish the job.

I did not hear from him for some time, that's when I started worried and tried to call him. Finally he responded and said that he messed ordering materials and had to return it paying $2700 restocking fees. He asked me for additional money of $2400. I did not want to pay for his mistakes. He asked me what I want to do: him to finish the job or he can refund me just $2500. I asked him to finish the job. That was not fair because according to his own estimates he finished just around 25% of the job and wanted to take around 45% of the whole project cost. He did not supply/install decking boards, railings. He just did preparation work. Also looks like he did not know how to do stairs, because after he poured concrete and did 3 posts for stairs, he send his guy to build some small deck extension for stairs that was not needed if he did it correct.

He left not finishing the deck.

3 months later he sent me an invoice for $5152.80, where he significantly increased price for work that was done and he added work that he did not do. Instead of 3 posts for stairs in the invoice he mentioned 4 posts.

So far he did not refunded us any money.

Joe is very unprofessional, not trustworthy. He promised a lot, but was not able to keep his promises.

We highly DO NOT recommend Joe and his TRU-PRO RENOS.

This is the second time I am writing a review on Joe from Tru-Pro. The first review I removed out of good faith due to a promise from the Contractor Joe Giannini that we would have our deposit of $1000 on Sept 19. We have not received our deposit back and the excuse this time was he was sick. We have left a VM and a text since Sept 19 only to be ignored.

We hired Joe in Aug to renovate our bathroom, contract signed and $1000 deposit given. Joe extended the agreed upon start date by a week due to a family emergency.and never showed up on the 'new' start date to start the reno. We no longer felt comfortable with Joe and his services and requested to dissolve the contract and have our deposit returned. For a month when we do hear from Joe, it is excuse after excuse as to why he has not given our money back.

If you do hire Tru-Pro, do not give him a deposit. Honest and reputable contractors do not ask for one until the work has started.

Joe did a fantastic job on my decks. He changed the rotted boards and stained the decks. Looks brand new. He also installed new sink and marble bathroom vanity top. This is the 2nd time I have hired Joe.

I called several companies to see if any of them could come out to repair the siding coming off my house. I either got no reply or was passed on to another name of a company which did not pan out I left a message on your answering machine and you got back to me the same night. You were out to my house within days and did the repairs to the siding. The work was done efficiently and fast. I was very pleased with your services and will use you again.

What do you do when your family doesn't live here and you need something done on the house. Well, thank goodness there is Tru Pro-Renos & Handyman services. I have had bad experiences in the past so I was so happy that I met Joe. Joe completed the jobs in a timely manner and at an excellent price. He gave me suggestions and options on the repairs. He is very knowledgeable and not pushy at all. It's all about making sure the customer is happy with the work that is being done. Having a home, there is always something that needs to be done. I will definitely recommend him to my friends and hire him in the future.

Thank you Joe.

It was a pleasant experience and great choice dealing with Joe and his team for getting our project completed. From the quoting process we got in contact with Joe he came took measurements and recommended having extra boxes for spare on top of what we had, he added some nice ideas and recommendations that we did not think of.

Quoted price for the job was very reasonable compared to many other contractors we called for quoting. He also committed to finish in a week and he did finish in actually 6 days, this included 3 bedrooms a hallway family room a dining and living. While working, things were organized also wood boards were picked up nicely and neatly and they worked flexibly around our schedule too. Base boards replacement was a good idea. After finishing, old carpet was picked up and disposed, wood debris were also picked. Could not be any better, Joe is also knowledgeable about other renovations, so he provided some recommendations regarding Tiles and bathrooms etc.... Will keep his contact for the next project.

I hired Joe and his team to renovate my main bathroom.Joe was able to come up with a great design and worked within our budget. He was very knowledgeable and met our request.

His two main guys Mike and Mike were very courteous and professional. The work Tru Pro Reno did was over and above what we expected. I will definitely hire Tru Pro Renos to do my next project as they were great to work with. I would definitely recommend Joe and his team.

Joe not only returned my call to him promptly, but also came to assess what needed to be done the same day. I was impressed with his timely response, but most importantly with the quality of work he provided. My counter and backsplash were were properly installed with care and attention to details. I will definitely be calling Joe for any future jobs I may have.

Joe responded to my ad on Tru Pro Renos within a couple hours after posting. He was not at all pushy and very helpful and professional. He came by a few days later to view the bathroom, and explained fully what would be required. He sent us a very fair quote a couple of days later and we agreed to proceed.

We were very impressed with the exceptional quality of workmanship, the professionalism and kindness of his team and how clean they were! They were exceptionally respectful of our home, laying drop cloths everywhere and cleaning everything up at the end of each day.

On a personal note, aside from the stunning work, I was particularly impressed with how kindly they treated my mother as they worked in and around her, very respectful of her and her comfort.

The finished product was SUPERB. Joe and his wonderful team (Nick, Mike & Mike) went well above and beyond with many unexpected extras.

We recommend Joe very highly and will definitely contact him for future projects.

Thanks Joe!