Allison's Handyman Services Inc

I hired Allison's Handyman Services to install solid wood crown moldings. Rob Allison came to my residence, measured and said he could perform the work. I ordered the molding and paid to have it delivered to my home. I stained the moldings and called Mr. Allison to schedule the job. He informed me that two of his employees would be at my home on Oct. 14, 2011 between 8 and 8:30 am.

Mr. Allison's two employees arrived as expected. They began cutting into the 140 linear feet of moldings I had. By 12:30 pm I had many pieces of molding cut up but nothing on the wall. They had put gouges in my walls where I now have to fill and re-paint. The two employees then called Rob to say they required assistance. Rob came to my residence, apologized for the problem and sent the two employees home after telling them they would not be paid for the day. Rob admitted to me that they had only worked for him for a few months but they had said they knew how to do crown moldings. Rob asked one of the employees what he was doing the following day. He said he had nothing planned so Rob informed me he would be back the next day, Saturday Oct. 15th to complete the job.

Rob then emailed me that evening to tell me he would not make it on Saturday, that I would have to wait until the next Saturday. I told him that he would probably not have enough wood to properly do the job since his employee had cut up 9 out of the 15 full length boards.

After being to my place on the 14th of October and knowing the limited parking situation, Rob showed up the following Saturday as scheduled but with an 8X8 trailer behind his truck. There was no parking that would fit that size vehicle and trailer. He then informed me that he would go drop off the trailer, put his tools in his truck and be back in an hour. One and a half hours later, his employee called me and said Rob had lost his phone and that it was too late to come back and do the job. He said I would have to wait an additional two weeks to have the job done or have someone else do the job. I informed his employee that I would get someone else to do the job but that Rob needed to replace the boards that had been cut up. I told him to have Rob call me. Rob did not call. I emailed Rob to request that he replace the wood his employee cut up. Rob replied that he would replace/supply me with wood if my new contractor was short. I informed Rob that this was not acceptable and that a new contractor would not be expected to piece meal together a job due to Rob's employee cutting up material.

Rob then emailed me back saying he felt sick about what happened and that I should order the material and provide the company with his phone number so he could pick it up and deliver it. I did the ordering and emailed Rob on the Monday night, the next week, saying he could pick up during the week. I never heard back from Rob so I emailed him again which I received no reply. I sent him text messages asking him when he was going to pick up the moldings as they had been put on hold for him. Again, no reply. I then sent Rob a text message stating that he had left me no choice but to file in small claims court. Rob replied and said he would mail me a cheque. At this point I did not trust that I would ever receive a cheque or one in good standing so I informed Rob that if he was now going back on his word of picking up the moldings and delivering them, I would require a money order or certified cheque. He continued to send texts stating he was being fair and trying to accommodate. My trust was broken and I informed Rob I would continue through small claims court. Rob then arrived with cash at my residence and requested I sign a receipt which I was more than happy to do. This has taken two weeks to resolve and a lot of stress and anxiety. When you are female and live alone, you just hope that contractors will not act in this way. I hope nobody has to go through what I have been through with this company. See pics poor corner, cut wood.

He is done very poor job,low quality ,at the end surprise me with extra charge and did not finish his job either.seem to me he misleading people with low prices than at end overcharging.

Rob Allison from Allison's Residential Handyman Service Inc. was exceptonal. Single moms avoid contractors, we feel intimidated and find ourselves being spoken down to. The lingo is beyond us and we never know we've been ripped off until someone tells us we've been scammed! Rob made me feel 'in the loop' at every decision. The work was done in a timely manner, and everything itemized. His crew was professional and that 'Handyman' stigma was quashed. The smartest thing I did this year was find and use this site. I am certainly not disappointed.

Angela Creighton.

Rob was prompt, conscientious, polite and was very professional! Frankly, I did not expect that he would quote on a small project like the one I had asked him to do. Because of his exceptional service I have asked him to quote on my kitchen and bathroom projects. He has a very strong work ethics. I will be more than happy to use his services again and will definitely refer his company to my friends and relatives.

If a five star mark is excellent, I would rate him ten because he exceeded my expectation! nI look forward to working with you again, Rob!

Gerardo