We specialize in -Kitchen renovation -Basement renovation -Bathroom renovation -Decks -Fence -gazebo -Pergola -Trim/crown moulding -Flooring(hardwood, laminate, vinyl) -General contracting As reputable company, we thrive to deliver customer satisfaction and commitment to quality. The majority of our read more...
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This man never keeps his word and causes nothing but unkindness and grief!!! I am seventy-five years old and found this human being to be a total nightmare. His workmanship and ethics are very poor indeed!!!!!
So pleased to have hired Artisan. We recently moved to the city into an old house. No end to the many jobs that we needed help with. Fence repairs, gate building snd adding new hardware. Finishing work, painting and stairwell tiling install, installation of baseboard and trim replacement and on and on We were able to express our needs and felt listened to. Stayed within budget limits and went the extra mile Who says you can’t make a silk purse out of a sows ear. Really happy ! Thank you Andrew.
Andrew is skilled and meticulous carpenter. We agreed to removal of panels for a cabinet to allow for installation of counter top. After which he was to come install a couple of panels.
He met the commitment as outlined and also proposed a much better solution to avoid patch work which was what an earlier contractor was going to do. So I am happy with the final outcome. Other then a bit of delay for going out of town, the job was done professionally and better then expected.
**WARNING** This contractor took a $900 deposit in December 2020 and to date has performed NO WORK WHATSOEVER. They promised to return the deposit yet as of April 8th not one penny has been sent back to me. They no longer return calls, voicemail is full and texts go unanswered. I waited weeks for this contractor to reply as I tried to be understanding through the COVID lockdowns etc. After multiple delays over 4 months the contractor now suggests I work with someone else, but has kept my deposit.
Be warned and stay far far away from this company.
I first heard about these services through a friend of mine. Andrew and his team were very punctual and professional throughout the duration of the renovation project. I am pleased with the results and I would definitely recommend and working with him again in the future.
Hi Katerina, Thank you for your review.
Clean, professional and knowledgeable guys.
Know what they’re doing and pay attention to detail. Tiled the bathroom and installed a new vanity and shower. Couldn’t wait to use it!
HI Kasha, Thank you for your review.
The work carried out for this job was seamless, efficient and was an overall amazing job. Given these challenging times this company was able to carry out this job with great attention to health and safety protocols and made the whole experience a simple and easy project that we had been so overwhelmed by.
Thank you Artisan Carpentry for the stellar work!
-Jake
Jake, thank you for the review!
July 23, 2020 received an estimate for the job
July 27, 2020 I requested information regarding extending the deck size.
July 28, 2020 contractor issued revised estimate. I agreed to proceed with the job.
July 28, 2020 contractor advised he purchased 4 skids of red cedar and to hold it a $1000 deposit was required.
July 29, 2020 $1000 deposit was e-transferred
August 17, 2020 was confirmed as the install date. No one showed up.
August 31, 2020 was confirmed as a revised installation date. (after numerous attempts to reach contractor)
Sept. 3, 2020 contractor advised Home Depot "double sold" inventory and job would be delayed while he looked for more wood.
Sept. 6, 2020 he advised a new install date of Sept. 23
Sept. 7, 2020 text received "guaranteed before 2 weeks job will be completed"
Sept. 9, 2020 Andrew showed up at my house with Kevin (did not advise they were coming) and advised deck would cost more than quoted as the job was bigger than expected
I requested and received a revised estimate with "please allow us to move forward with this. Let this email be proof as if there is any additional cost from this attached quote we (artisan carpentry and renovations inc) will take on that at no additional cost to you. I want to earn your trust and give you a beautiful deck." I agreed to proceed.
Sept. 14, 2020 he confirmed in email that the job will be starting on "21st morning. Kevin and I will be there for the entire rebuild"
Sept. 21, 2020 no one showed up, emailed or texted.
Sept. 22, 2020 a huge bin was dropped on my driveway without prior notice, blocking my vehicle in the garage. After 24 hours of failed attempts to contact the contractor, I contacted the bin company directly, explaining that the bin was blocking my vehicle and that I needed to get meds for my bed-ridden senior parent. They told me they would contact the contractor to get approval to remove the bin. I said that if the bin is not removed today, I will be contacting the police. They called me back in minutes to confirm they got a hold of the contractor who told them to remove the bin as the job had been cancelled. At no time did I cancel the job since I was unable to contact the contractor.
I again contacted him requesting he proceed with the job or refund my money. At the same time, I posted a true and honest review with all documents supplied on the TrustedPros web-site.
He asked me to remove the review at which time he would refund my money. I said I would remove the review after he returns my money. He chose not to return my money so I posted additional reviews on Google, Yelp, my social media, and HomeStars
Oct. 1, 2020 I contacted Consumer Protection Ontario for help.
Oct. 27, 2020 I filed a complaint with the BBB
Nov. 24, 2020 the Ministry of Consumer Affairs confirmed they were unable to establish contact with the business.
May 27, 2021 contractor reached out via email "in hopes that we can rectify this disagreement....as previously stated I want to refund your deposit but in fair doing I would like the reviews to be taken down."
May 28, 2021 I again reiterated that the minute he refunds my money, reviews will be removed. He wrote "I am making a deadline for myself to return the deposit to you by mid June latest.-
June 29, 2021 I again contacted the Ministry with the new email information to try to help me again.
Sept. 16, 2021 Ministry determined "it is appropriate for ministry mediation.." File # EVN-100657-P2N0
Oct. 29, 2021 Ministry was unable to help and recommended I contact Pro Bono Ontario
Lawyer confirmed I’ve been defrauded.
Nov 24, 2021 I filed a report with the Fraud Center file #2021-13491
Contractor is registered on an Ontario Government registry with a non existent address and is now working in Edmonton, Alberta.
While delaying my job he was actually doing work during the same time period last Fall according to reviews on the web-site. One other person listed a review similar to mine on TrustedPros where he paid him a $900 deposit and the work was never done. Another person paid $2500 for work never done (reviewed on HomeStars website)
Lawyer confirmed I am legally entitled to get my money but need address to serve claim.
Please help me stop this person from defrauding others.
Hi Renata, Our communication has always been exceptional. To confirm, my original quote entailed removing old deck boards and railings to then install new boards on top with the acceptation that your structure was solid, which to your confirmation it was not.The added cost was to remove your old structure and rebuild adding an extra 4 feet. When in need of a bin, we always ask our clients where to drop it. and we dropped the bin exactly where we were instructed. Artisan carpentry is not in business to take deposits rather provide a quality service, if you feel you'd like to re visit our agreement which we have held to date, please feel free to reach out at anytime as wed like nothing more than to resolve this issue with you. Thank you.
Artisan Carpentry & Renovations Inc has a TrustScore™ of 1.6. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 36 |
Approved | 0 | 23 |
Unverified | 0 | 3 |
Suspicious | 0 | 10 |
Overall Rating | 4.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Questionable Affiliation/Association | |
---|---|
Busines Name(s) | Xtreme Cleaning / Toronto |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Cabinetry and Millwork, Carpentry, Caulking, Closet and Storage, Commercial Renovations, Concrete Work, Countertops, Decks, Demolition Work, Drywalling, Fencing, Flooring, Framing, Furniture Repairs, General Contracting, Handyman Services, Painting, Plumbing, Shed Construction, Siding, Tiling, Window Cleaning, Windows and Doors
We specialize in
-Kitchen renovation
-Basement renovation
-Bathroom renovation
-Decks
-Fence
-gazebo
-Pergola
-Trim/crown moulding
-Flooring(hardwood, laminate, vinyl)
-General contracting
As reputable company, we thrive to deliver customer satisfaction and commitment to quality. The majority of our work is based on referrals from our previous satisfied customers. Our company is also a professional contractor for :
HOME DEPOT- registered contractor.
We take pride in our workmanship and products that are covered through warranty. As a confident company we do not hesitate to provide references to new customers.
For free estimates, give us a call
ARTISAN CARPENTRY AND RENOVATIONS INC
Committed to quality.
Main contact(s) | Andrew Viccajee |
Affiliations or other locations: | Xtreme Cleaning / Toronto |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | All warranty is valid for 6 years after completion of project for all workmanship |
Accepts credit cards | Yes |
Year established | 2016 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Contact Artisan Carpentry & Renovations Inc to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Artisan Carpentry & Renovations Inc has contributed 12 responses to the following questions posted in the 'Ask the Pros' forum