This Markham area hvac business is rated 1.4 from 234 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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Couple of months ago I called Aurora Enercare for consultation for new furnace, water tank and water purifier.
They introduced me to a guy so I called him and he came to my house, we discussed about all things, and he promised me to manage all things, then I signed some papers and He did all measurements.
Then a group came and installed the furnace, but Nobody called me about the water tank nor the purifier so I called them and asked about it, they told me, there is no information and contracts for water tank and purifier!
So after a couple of days and lot of calling, We figured out that guy was in charged, just bought a contract for the furnace so I did a new contract for water tank! Then a group came for water tank installation, they brought a water tank to my basement but they told me, the furnace room’s door is not large enough so we can’t do anything and they brought back the water tank and left !!!
I called and texted to the guy was responsible for that but never answered me!!!
Unethical company. Avoid at all costs. Had a service plan with this company for my furnace. Of course, when something stopped working on the furnace, I was told that part wasn't covered. The repair would be ~$1000. The years of payments for the service plan was a worthless investment. The on site tech they said he could replace the part, but he couldn't guarantee it would last 6 months, even though the last part lasted 12 years. It was obvious he didn't want to do the work and pushed/upsold me into a new unit I really didn't need. It was winter and I felt pressured. Terrible service rep. A sales rep came and I said I will want a lease to own furnace as she offered. 6 years later I was still getting monthly invoices. I called and was told it was a rental!!! This is not want I wanted. (My bad. It was cold, I had no working furnace and I realize now that I didn't read the document carefully and did sign a rental agreement.). After 6 years I had paid ~$8000 for a $6000 furnace! Who would sign a rental agreement? They said "but it includes a yearly maintenace visit (AKA they visit for 15 mins to dust off the fan). I called Enercare and explained the situation and asked how much would my buyout be? I have given you ~$8000 for a $6000 furnace. They advised me that the buyout for the 6 year old $6000 furnace would be ... almost $6000! What a scam.There are currently lease to own AC + furnace offers for the same spec furnace online for $72/month. I am giving you more than that for a rental and you drop the buyout price 10% after 6 years of payment? I was furious.
They did drop it down $500 after I complained to the "President's" email address.
Who in their right mind would spend $20,000 over 15 years for a $6000 furnance, Enercare? Who in their right mind would spend the same amount on a new car vs a 6-year old car? People ... stay away! In the end I opted to pay Enercare another $5400 for a 6-year old $6000 furnance just to be free and clear of this pathetic company. I have basically bought this same furnace twice. I will never do business with Enercare again and will be more than happy to share my experience with others needing a furnace.
The absolute WORST customer service you've ever received in your life. I stopped being an Enercare customer over 2 years ago. They sporadically send me random invoices and when I call the number on the invoice they need to transfer me at least twice. Departments do not communicate and they have no supervisors or manages to escalate issues to.
This service is absolute garbage. Do NOT use this service. The technician said the fireplace was old but still safe to use however, they did not actually mean that as a week later I received a letter from Enbridge saying they would shut the gas off if it was not replaced. So how can you trust someone who tells you it is safe only to find out that it is not safe and that we either have to pay more money to get it fixed or removed. This is disgusting customer service and to top everything off they have been giving me the run around for days trying just to have someone come in to remove it in the end. Disgusting.
Buyer beware….No aftercare from Enercare
I bought my air conditioner from enercare in 2017. It was never installed properly. Darren farmer signed my sale contract. It clearly says 5 year no lemon 10 year parts. It’s contract number 0-1890637. The air-conditioner leaks water into my furnace and onto my floor every year since I bought it.
Because of the improper installation of the lemon air conditioner darren farmers manager karen gave me a permanent service contract. But the call center said I have to pay for them to come out and service this lemon. They dont honour their contracts.
I’ve been trying to get someone to address this for almost 2 weeks now…..I get people in Columbia who say they will call back….They dont…..Then when I call in again I give them the escalation number 330-837-97 and I get hung up on…….Do not buy their products expecting them to honour service or warranties…….Youll get hung up on by someone in columbia. And when you ask to speak to a manager in canada they say no!!!!!! It’s not the process…..Buyer beware……
I’ve contacted the office of the president yesterday and they don’t even respond to you.
This service is a scam. Called them numerous times to come fix a dishwasher and after over a year it still wasn't fixed. One excuse after another, incompetent repair people.
Hard to cancel also, like a gym membership.
It's a scam in my view.
Enercare Home Services has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 12 | 315 |
Approved | 11 | 234 |
Unverified | 1 | 80 |
Suspicious | 0 | 1 |
Overall Rating | 1.9/5 | 1.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Markham area hvac business is rated 1.4 from 234 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Kasey Bennett |
Affiliations or other locations: | Enercare / North York |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Enercare Home Services to request licensing info. |
Insurance information | Contact Enercare Home Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.