Groupe Royalty is a manufacturing company specializing in the production and installation of residential windows located in Ville Saint-Laurent. The manufacturer produces the greatest variety of windows on the market with 20 different models. It is in a modern factory that Groupe Royalty specialist work to create a higher quality product with a functional d read more...
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My windows were replaced by Royalty Group. At first, I was satisfied with the service and the advices that I received even if one of the windows was broken. Overall, the installation went well and I was happy until I started to notice water seepage through 2 of my windows after it rained. I contacted Royalty and they told me that it would take about 3 to 4 weeks. Someone came to replace the broken window, but not to repare the water seepage. I contacted Royalty since september 24th. I was patient at first, but now we are in November 29th, no one came for the water seepage. I sent an email to explain how I am frustrated about that, but 4 days later, no one has answered my email. I am still waiting.
I had my 26 year old windows replaced by Royalty in June 2022. Its been almost 2 months and no issues. It went smoothly from when salesman came to quote me a price in February 2022 (which didn't change) til the installers came in June 2022. I was told it could take 6 months but actually only took 4 months. Im very satisfied and glad I chose Royalty over the other 3 quotes I got from other companies.
7 months of wait and they still can't tell me when they will do the job and I have already paid for half of it! Ordered (and paid deposit for) windows+installation in May 2021. They came for measurements in July and said the job would be done in September. In October they said it would be done in November, in November they said December and now they're saying maybe in February 2022, and still won't commit to a specific date! That's almost a year of waiting and still no clue if the job will ever get done. I'm starting to believe I've been scammed.
Very professional & hard working! Great teams and coordination! From Jodie-Michele, to Genevieve and Tony - they make it happen! All three were there every step of the way to ensure I knew what the schedule was, when the work would be done & they handled any last minute changes with courtesy. The workman work diligently to ensure the least amount of disruption to your home. They work fast & the end result is perfection. I had ten windows done in one day & would definitely attest to their fine workmanship. Thank you Groupe Royalty for beautifying my home!
Excellent work! The installers were very knowledgeable, on time, and meticulously fast.
Jody-Michelle from customer service, was just great! Always had time to answer all of our questions and kept us informed and up-to-date. She is very patient! :-)
André, the sale rep. gave us excellent advice on the choice of our new windows.
We are quite please, and, will certainly be having more work done with Royalty.
Thank you to all the team!
My windows were replaced by Royalty Company. I am very satisfied by the quality of the product, the level of service and also the PRICE. I am so happy with their work that I am recommending Royalty to my son to replace his house windows. Do not hesitate to contact Royalty for your project. You won’t regret.
Be careful they do not honor their words. As soon as their sales representative makes you sign the contract and you receive a call to pay online and then they take forever to send you someone to do the measures the windows then they don't honour the delivery time and when you email or call to speak to the manager Tony he doesn't answer and defers you to the assistant who tells you nothing but *b.s*
All of the sudden the sales representative who was so nice and friendly doesn't help you and says I can't help and you will definitely find no solution except to shut up or go to consumer protection and court to solve problems with them. BE CAREFUL.
Groupe Royalty has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Saint Laurent and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2009|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Groupe Royalty is a manufacturing company specializing in the production and installation of residential windows located in Ville Saint-Laurent. The manufacturer produces the greatest variety of windows on the market with 20 different models. It is in a modern factory that Groupe Royalty specialist work to create a higher quality product with a functional design and the best esthetical qualities. With its teams of specialized installers, Groupe Royalty provides its customers a quick and professional hassle-free installation.
Several individuals and contractors can be found among Groupe Royalty s satisfied customers.
Our team is there for you. They are passionate people who make the manufacturing of exceptional windows here in Quebec, for our climate.
|Main contact(s)||Tony Ciobirca , Geneviève Lavertue|
|Listed with TrustedPros since:||2013|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Licensing information available upon request|
|Insurance information||Contact Groupe Royalty to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.