Groupe Royalty is a manufacturing company specializing in the production and installation of residential windows located in Ville Saint-Laurent. The manufacturer produces the greatest variety of windows on the market with 20 different models. It is in a modern factory that Groupe Royalty specialist work to create a higher quality product with a functional d read more...
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Excellent work! The installers were very knowledgeable, on time, and meticulously fast.
Jody-Michelle from customer service, was just great! Always had time to answer all of our questions and kept us informed and up-to-date. She is very patient! :-)
André, the sale rep. gave us excellent advice on the choice of our new windows.
We are quite please, and, will certainly be having more work done with Royalty.
Thank you to all the team!
My windows were replaced by Royalty Company. I am very satisfied by the quality of the product, the level of service and also the PRICE. I am so happy with their work that I am recommending Royalty to my son to replace his house windows. Do not hesitate to contact Royalty for your project. You won’t regret.
Be careful they do not honor their words. As soon as their sales representative makes you sign the contract and you receive a call to pay online and then they take forever to send you someone to do the measures the windows then they don't honour the delivery time and when you email or call to speak to the manager Tony he doesn't answer and defers you to the assistant who tells you nothing but *b.s*
All of the sudden the sales representative who was so nice and friendly doesn't help you and says I can't help and you will definitely find no solution except to shut up or go to consumer protection and court to solve problems with them. BE CAREFUL.
Just had all my windows all replaces and I could not be more happier they did an amazing job and the installers are friendly and professional.. Would recommend them to everyone .. Thank you ..
Faustino
I love the quality of the door and the quality of their work! They did an excellent job in the installation and finishing details, and took away all the old materials. The job was a bit more complicated than most because of the made-to-measure half moon over the door so I was sure I would have to do some touch-up painting--but they finished it perfectly!!
Beautiful windows. Thought that buying from a manufacturer would come out cheaper then the other suppliers but it was all about the same price.
Spent time on some of the details since not all windows were going to be the same style and wanted to make sure we were happy with the finished look since it's a big job.
Checked the windows upon delivery and 2 were the wrong style plus 2 screens had to be replaced which I did not notice until later. Just wondering why the workers didn't notice this and mention it?
Difficult to communicate at times with the workers due to language barrier and lots of back & forth with the office. They put a carpet on the floors and wished they would have told us to cover the beds. Lots of dust which is normal for such a big job but when you don't know what to expect, any information from the service provider helps.
It was appreciated when the workers asked us our opinion on some of the finishing so we can decide for ourselves as a paying customer.
When they put the molding around the kitchen window however they did not ask our advice and kept the wide molding which went over the tiles thus creating a one inch gap at the top of the window which i only noticed a couple weeks later and thought how odd??? Maybe in this case the less wider molding would have been appropriate...
The tough part was getting an idea on the construction of the small roof added on top of the bow window. When we made the request we had no idea what we were going to get so provided pictures to show what we had in mind. I was told to wait till it was finished as I know nothing about windows and if not happy then they'll fix it?
Ran into some problem when the wood under the bow structure was rotten and they initially said they don't fix this and filled it with foam. Was also told that the siding structure under the bow was not part of the entire bow window contract?
How is that RBQ certified? Had to request a quote upfront for proper fix so as not to have any surprises in the future or when it came time to pay...
My plants were all trampled on and long nails/debris still found around the house a month later. No going around with a magnet for a proper sweep like I've seen other companies do. Lots of smoking and was surprised that they didn't wear masks although it was very hot but not sure what the covid requirements are for contractors?
We are still waiting for someone to come and fix the botched up caulking job on the bow window and put the correct finishing we had requested with picture.
Sent 3 emails but no update from the President or the salesrep.
They had told us they'd come back when things slow down. Keeping our fingers crossed ... it's over 2 months.
Nous sommes entièrement satisfaits du service octroyé par l'équipe Royalty. Nous avions fait affaire avec eux en 2014. Ils ont un service "après vente" loyal et sans ambiguïté quant aux services auxquels nous avons droit si une pièce est brisée ou défectueuse. Nous avons donc choisi de faire affaire avec eux à nouveau pour l'installation de nouvelles porte/fenêtres. Les ouvriers sont compétents et soucieux de bien faire leur travail avec professionnalisme. Le tout fait proprement! Merci Royalty.
L. Aubry, Mtl
Groupe Royalty has a TrustScore™ of 4.0. The average TrustScore™ for other businesses providing similar services in Saint Laurent and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 3 | 105 |
Approved | 3 | 105 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.4/5 | 4.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2009 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Groupe Royalty is a manufacturing company specializing in the production and installation of residential windows located in Ville Saint-Laurent. The manufacturer produces the greatest variety of windows on the market with 20 different models. It is in a modern factory that Groupe Royalty specialist work to create a higher quality product with a functional design and the best esthetical qualities. With its teams of specialized installers, Groupe Royalty provides its customers a quick and professional hassle-free installation.
Several individuals and contractors can be found among Groupe Royalty s satisfied customers.
Our team is there for you. They are passionate people who make the manufacturing of exceptional windows here in Quebec, for our climate.
Groupe Royalty was awarded Best of TrustedPros in 2021 for Windows and Doors in Saint Laurent.
Groupe Royalty was awarded Best of TrustedPros in 2016 for Windows and Doors in Saint Laurent.
Groupe Royalty was awarded Best of TrustedPros in 2015 for Windows and Doors in Montreal.
Groupe Royalty was awarded Best of TrustedPros in 2014 for Windows and Doors in Montreal.
Main contact(s) | Tony Ciobirca , Geneviève Lavertue |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Contact Groupe Royalty to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.