We have been doing renovations for over 20 years, I am a retired police officer and currently a volunteer firefighter and my partner's wife is a police officer. You don't have to worry about anything, we guarantee our work will be perfect. Our day is not over until we have made your day. Feel free to visit our website and take a look at read more...
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Good service, always on time and pays attention to details.
Thank you for the nice review.
Luc and Dan were responsive to requests, attentive to detail and the work was completed within the time that was estimated. We would recommend them highly.
In response to Luc's post:
1. The Shower was never finished by Luc or Dan, my Son had to finish the grouting in the shower as Luc and Dan were too busy to come finish the work. Yes the tile was on Backorder but Luc never had any intention of finishing the tile in December, remember he told me he never said he would be back in December. The reason I ordered tile for the border was because Luc was supposed to come back in December. Ask yourself why would I agree to waiting from October till March or April to finish the tiles.
2.In my update I did say Luc paid for the stairs, the reason why was because I didn't want to pay another $1000.00 to put the stairs in, I had agreed to staining the Bullnose for a contrast on the stairs but Luc didn't want to do that so he offered to pay for the stairs and he kept the Bullnose I paid for.
3..Luc was not forced to take the job and he was aware that my house was a disaster when he came to do the estimate. My house cleaning is none of his business. Every day he complained about the mess and my daughter. Also we just adopted ma new cat and he was adjusting to the new house and using the Litterbox. We don't get rid of our animals because it takes awhile to get used to the litterbox.
4. Luc was told we were going to change the tile in the front hall when we replaced the fireplace which would be a few years.
5.Dan had to put the taps back on so he did touch the controls.
6.On Luc's estimate he had said there would be approximately $1000.00 in supplies needed.Considering we added the ceramic tile to the Laundry Room and Powder room and Kitchen which was separate costs. I believe the supplies were around $5000.00 over and above the added work.
You know we were thrilled with the initial work, and were planning to have them do a deck, replace the Kitchen and put a Family Room, bedroom and bathroom in the basement, and redo all three bedrooms upstairs but Luc and Dan should not have left the work that needed to be done for so long. I don't understand why they were ok with tile rim themselves. I can't sweep the hall and kitchen without having to pick up the dirt twice as it wont go past the rim. Yes I do sweep the floor.
The main reason my house was in such bad shape is because I became disabled 10 years ago and I can't do the work, yes my daughter should be helping more but I am grateful for the help she does give me.
This is a copy of the email Luc sent after I posted my second review
Luc Turgeon <firstname.lastname@example.org>
May 10 at 3:10 p.m.
Just noticed your review
I will give you 24 hrs to remove it as it is totally unwarranted
If you don’t I will reply with lots of pictures
Let me know
Luc & Dan
This review is unwarranted
1) The complaint about the shower, The shower was tiled as requested up to approx 2 feet from ceiling where she wanted a border. They ordered a border and I believe was on back order which is why we could not complete the shower. We advised her contact us when it arrived but she never did. She sent me a nasty message complaining about shower not being completed, I asked her if she had received the border and she stated she had cancelled it. She purchased more tiles and we completed shower as promised.
2)the bamboo steps bullnose were on back order and when we proceeded with the install they did not match their floor at all. I brought samples of oak steps and suggested we go with that instead since her railing was oak. I installed the oak steps at my own cost due to delay and inconvenience.
3)we agreed to complete the work at the Walker s residence as a challenge because of the deplorable condition the home was in. The cat feces and urine odour was unbearable, not to mention the garbage and bugs. We cleaned and desinfected her main floor and renovated it to look like new.
To our great disappointment when we returned to complete the staircase the main floor was again a disaster. The new baseboards covered in urine and the smell again unbearable. See attached pictures
4) The space at the front entrance between her Bamboo floor and ceramic is there because she said she was going to replace the entrance tiles. If she doesn t she can simply install a transition as a temporary fix.
5) Dan did not touch the controls or shower head when he installed the tiles, he just completed the tile install. It is unknown why she had issues with shower tap. They used the shower several times before it was completed
All our estimates indicate that the owners are responsible for all material costs, she was fully aware of that. I provided her with copy of receipts and statements on a regular basis when requesting payments.
I liked that T&T Renovations were flexible when I was changing my mind on the direction and look of the stairs. It was also helpful that they were able to work around my schedule since I was having surgery and physio appts. I also liked that they went over the types of products they planned to use, and the pros and cons of each kind. The final result looked fantastic, and many have complemented it.
I didn't like the amount of time it took to respond to my emails. Of anything, that could be improved upon. But it was not so bad that work was impeded or affected. I would very much recommend them.
T&T Renovations has a TrustScore™ of 4.8. The average TrustScore™ for other businesses providing similar services in Embrun and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Yes|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1996|
|Member of TrustedPros Since||2017|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Carpentry, Caulking, Closet and Storage, Decks, Demolition Work, Drywalling, Electrical, Fencing, Floor Refinishing, Framing, Gas Lines, General Contracting, Handyman Services, Heating & Air Conditioning, Kitchen Renovations, Painting, Plumbing, Property Maintenance, Shed Construction, Tiling, Trash Removal, Water Heating, Water Treatment, Window Treatment, Windows and Doors
We have been doing renovations for over 20 years, I am a retired police officer and currently a volunteer firefighter and my partner's wife is a police officer. You don't have to worry about anything, we guarantee our work will be perfect.
Our day is not over until we have made your day.
Feel free to visit our website and take a look at our gallery.
T&T Renovations was awarded Best of TrustedPros in 2017 for Bathroom Renovations, Decks and Painting in Embrun.
|Main contact(s)||Luc Turgeon|
|Listed with TrustedPros since:||2017|
|Warranty||T&T Reno warrants its products against defects in material and workmanship. Under normal use and service,the products will be free from physical defects in material and workmanship during the warranty period, or the product will be repaired or replaced as determined solely by T&T Reno. Any isuues or defects reported during final inspection will be repaired before completion of project. Problems arising later require to be reported and will be assessed and repaired at the next available time slot.|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Licensing information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
T&T Renovations has contributed 4 responses to the following questions posted in the 'Ask the Pros' forum