We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
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With 2 doors and 14 windows replaced, I want to commend the sales and installation experience with Ecoline Windows in Edmonton. To start the handling of the sales process, Alexey, provide extreme customer focus, followed up in a timely manner, and further provided great post installation quality confirmation. The installation process occurred in tepid temperatures (December), Alexander and his team where efficient, qualified before doing, and went the extra step to provide a seamless experience. They were respectful of the house, keeping the dust and clean up to almost non existent on my part. Financially, provided almost a 20% difference from competitors with same delivery and time frame. Would definitely recommend reaching out to Alexey if in need of windows or doors.
Hello Darrell, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.
We have hired Ecoline on three occasions over the past five years and have been very satisfied. Ecoline has gone beyond the scope of duty by assisting in replacement of blinds and returning the next day to change a lock. We will hire Ecoline again and have recommended them to friends and family.
Hello Linda, thank you for your positive review. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event that you decide to recommend us to friends or neighbours.
Ecoline was a professional company from the start of our time with them. The salesperson came out and explained everything that we needed to know and answered all of our questions. The installation crew was on time, clean and quick. We would definitely recommend this company and use them again in the future.
Hello Cas. Thank you very much for such an excellent review. We will make sure to forward it to your project manager, installation crew and our office staff. Please keep in mind, we do also offer a referral incentive in the event that you decide to recommend us to friends or neighbors. Enjoy your new windows and please note we are always here if you need us. Thank you again.
I hate to give bad reviews, but I need to share my bad experiences with Ecoline Windows company. I had 7 windows installed in March this year, I and i am still dealing with the repairs. One of Windows was installed cracked and the installation team was trying to covered up until I found it, at that time. They demanded to be paid that day, but they never assured me how or when the repair would be done. They lied to me that they sent the repair order to the factory 3 month later, they booked a technical person in June and that person said that he didn’t have the parts when he finally showed up, i had waited for two hours pass the appointment time. Then he booked another appt, and one guy fixed the window. Unfortunately, I found another big window cracked on the casingof a different window at that time and the guy informed their company. Then they booked another Appt in mid of October. The same thing happend again, this company sent the same technician again and he came in the last 15 minutes of 2 hours Appt and told me that he was not able to repair it, because again he did not have the required parts, apparently, they DO NOT CARE about their customers' time and emotions. Even the silicones all cracked in just a few months. What quality are thier windows? How do you trust this company? There is a long way to go for 25 years warranty. I am not sure what is going to happen and how difficult it will be to repair my windows? I had a high hopes for this company because I have seen that there are so many good reviews online. I am extremely disappointed and frustrated with this company, and I will never recommend it to others. If you want to use this company, please think it again and again about my personal experience.
Hello Sharon, thank you for your feedback. We are very sorry to hear about your experience with our company. We re usually known for our exceptional attention to details and we regret that we have missed the mark. On a positive note, all of our products, including labor, are under warranty, so all of your outstanding concerns related to it will be rectified free of charge. Our customer service manager, Anastasiya, will be in touch with you shortly to discuss this.
Quick professional service Installers were very polite and left no mess behind we were very pleased with the work.
Hello Val, thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event that you decide to recommend us to friends or neighbours.
I am very pleased with the work they did They arrived on time & got to work .
They worked hard & did an excellent job . I am very pleased with how it all went
& I love my new windows & doors, house is nice & warm drafts are gone .
EXCELLENT!!!
Hello Donna, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Experience was good, customer service was nice, only I felt rushed to choose a door and quickly did, but eventually asked to change that rushed decision over a month and a half before installation and they did not allow it. So make sure you choose your products carefully and confidently.
Hello Mike, thank you very much for your feedback. We are sorry to hear that you couldn't amend your order, the reason for that is because all our products are custom made and as soon as the order submitted to production, unfortunately there is no way to make any changes. Thank you for understanding.
Installers were prompt and professional. Pleased with installation. Company's communication was very good from start to finish.
Hello Tom, thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbors.
Very happy with the services provided by Ecoline Windows. They were reliable, efficient and did a great job installing my window and door. I would recommend them for your next project.
Hello Shireen, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Good Communication, excellent installers
Would recommend
Thank you very much Ted for your feedback. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Ecoline Windows Winnipeg has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Winnipeg and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 186 |
Approved | 1 | 186 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2/5 | 4.6/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | N/A |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2001 |
Member of TrustedPros Since | 2010 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
Main contact(s) | Spencer Black |
Alternate Phone Numbers | 866-644-6418 |
Affiliations or other locations: |
Ecoline Windows and Doors Calgary / Calgary (Rated 4.6 / 5) Ecoline Windows and Doors Edmonton / Edmonton (Rated 4.8 / 5) |
Listed with TrustedPros since: | 2010 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 25-Year Limited Warranty on White Vinyl Frame and Vinyl Sash Members 15-Year Limited Warranty on Painted Windows 25-Year Limited Warranty on Insulating Glass Fully Transferable at No Charge 25-Year Limited Warranty on Hardware Non-Prorated |
Accepts credit cards | Yes |
Year established | 2001 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Business does not require a trade license |
Insurance information | Contact Ecoline Windows Winnipeg to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.