We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
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I'm super happy with my windows. The service is awesome. Sales person was great, explained everything easy to follow. The price was really good. I has 10 windows done and they done them all in one day it was great. I didn't have to wait for them to come back the next day it was all done. The install is great no leaks no air getting out or in very happy about that. I would refer Ecoline Windows to who ever I know thank you very much for your services.
Hello Roxanne, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. We believe in excellent customer service and honesty .Enjoy your new windows and thank you again!
From the original quotation to window install the where excellent professional company.
The quality of the windows where excellent when compared to the company who supplied
my previous windows.
Highly recommend this company.
Hello Doug, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. Enjoy your new windows and thank you again!
Ecoline was professional throughout the entire process. From the quote to window installation I was updated by emails and phone calls on the progress of the window build to the exact time the installers would be at my home.
I found Ecoline to be friendly, courteous and caring people who do business the way it should be done.
Thanks Don, we're glad you were satisfied with all aspects of replacing windows with Ecoline. Don't hesitate to give us a call if you have any questions in the future, our Customer Care department is always here to help. Keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Choose Ecoline as they specialize in replacement windows.
Pricing and service were very good and installation was done quickly and efficiently.
Would recommend to others.
Thanks for your positive review David, we're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
This company is highly recommended. The people I deal with like the costumer rep, salesman and installer are all very professional. They are very courteous. They did their job excellently. Thank you to this wonderful people.
Hello Melinda, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. We believe in excellent customer service and honesty .Enjoy your new windows and thank you again!
I was told about Ecoline by friend. So I call the company sales representative came to my house explain the product, great product knowledgeable sales man.
Waited reasonable time for windows installation, (Customer Service keep me informed on windows during waiting time), window installers did a excellent job, clean up after, job was done in a timely manner, I will recommend Ecoline to people I know who need the Service and will continue to as I have other windows to replace.
THANK YOU Ecoline, great produce, great job.
Hello Harry, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. Keep in mind, we also offer a referral incentive if you decide to recommend us to any friends of neighbours.
This was a great experience overall. We were impressed with the sales rep who was very courteous and knowledgeable. The installation team that showed up was excellent. They were very friendly, knowledgeable and able to answer any of our questions. Despite the cold outside temperatures, the team was meticulous to ensure that everything was plumb, level and square. The final job looks excellent inside and out.
We did encounter a delay between ordering and final installation, however the wait was worth it.
Thanks for your positive review David, we're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
Overall Great experience. From the first appointment to the final installation. All involved at every step were true to their word. No surprises, no disappointments. All this, along with a fantastic quote. Thanks for a great job. looking forward to the next project.
P.S. communication through entire process was appreciated.
Hello Konstantino, we're glad you were satisfied with all aspects of replacing windows with Ecoline. Don't hesitate to give us a call if you have any questions in the future, our Customer Care department is always here to help. Keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Dealing with Ecoline was great until the install. The salesmen/project manager and scheduling personnel were all professional, knowledgeable and led me to believe that they were capable of my window renovation. I was told that my windows were on rush and they would be installed in September, project started well over a month later in November. During our measurement we were told we would be able to use all of our blinds, which was incorrect, when the install was finally complete all of the windows were 1” or more bigger than the old ones forcing us to buy new blinds.
Fast forward to install they sent out an install team that where not all physically capable of installing windows leading them to stop work for the day after completing one window and a new team had to come back the next day. Being it was a two day install and they were already down a day, they seemed to be very rushed on the rest of the project leaving many mistakes like:
-Covering right over an electrical outlet with their casing
-Leaving my subfloor completely exposed to the elements under a sliding door
-Stickers left on windows
-Globs of caulking and spray foam left on countertops/flooring/furniture/carpet
-Paint on the window frames
-Missing interior casing
When the installers came, I told them I have two dogs and asked if they can do their very best to keep the yard cleaned of all debris. They took majority of the big stuff, anything small they left. I spent hours cleaning up tubes of caulking, nails, staples, wood, old window debris and cigarette butts left from their installers. When getting new windows installed by professionals you should not have to take an additional day off work to clean up after them.
When calling customer service to deal with these issues, I averaged 1 to 2 calls a week to get appointments scheduled and items fixed. After I spent $14,000 with Ecoline, they offered me a very insulting $50 rebate for me having to clean up after them. One week before Christmas the customer service representative said “if it makes you feel better the installer was fired.” I wanted compensation for doing the installers clean up job, it did not make me feel better knowing this installer lost his job right before Christmas.
The install from start to finish took over 2 months to complete. Not including the 2 day install, I have had to book off 3 extra days for them to come back and fix their mistakes. I would not recommend anyone to use ecoline.
Hello Geoff, thank you very much for your honest opinion about our company. We sincerely apologize for all of the inconveniences that you have experienced. On a positive note, the project is now completed and your 25 years warranty is activated. Enjoy your newly installed Ecoline Windows and please remember that we are just a phone call away if you need us.
This is the second time we've had our windows done by Ecoline as we're replacing in stages. Found the sales staff and installation staff very knowledgeable and efficient. Work completed in a timely manner and we're really pleased with the results. Installation staff made sure we were aware of all features and did a great job cleaning up after. Will use them for our last stage of 'windows' in the house.
Thank you for your positive review Liz. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbors.
Ecoline Windows Winnipeg has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Winnipeg and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 186 |
Approved | 1 | 186 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2/5 | 4.6/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | N/A |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2001 |
Member of TrustedPros Since | 2010 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
Main contact(s) | Spencer Black |
Alternate Phone Numbers | 866-644-6418 |
Affiliations or other locations: |
Ecoline Windows and Doors Calgary / Calgary (Rated 4.6 / 5) Ecoline Windows and Doors Edmonton / Edmonton (Rated 4.8 / 5) |
Listed with TrustedPros since: | 2010 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 25-Year Limited Warranty on White Vinyl Frame and Vinyl Sash Members 15-Year Limited Warranty on Painted Windows 25-Year Limited Warranty on Insulating Glass Fully Transferable at No Charge 25-Year Limited Warranty on Hardware Non-Prorated |
Accepts credit cards | Yes |
Year established | 2001 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Business does not require a trade license |
Insurance information | Contact Ecoline Windows Winnipeg to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.